Unable to install Windows Updateds

Using Acer Aspire 3000, Windows XP SP3, Internet Explorer 8, AVG.

Did a Windows Update - selected Express installation - 20 updates returned.
Went through download and installation - results window came back advising
updates not installed. Attempted to install a single update - same results -
not installed. No error message.

Help!
--
Pierre

Pierre wrote:
:: Using Acer Aspire 3000, Windows XP SP3, Internet Explorer 8, AVG.
::
:: Did a Windows Update - selected Express installation - 20 updates
:: returned. Went through download and installation - results window
:: came back advising updates not installed. Attempted to install a
:: single update - same results - not installed. No error message.
::
:: Help!
:: --
:: Pierre


On the WU Website, select your history of updates - now click on failed
updates (red mark) and see if there is an error code.
If there is an error code, write it down and post back or in the
alternative, do a search for the error code.

or

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
code(s) associated with the latest failed attempt to download/install. If
appropriate copy and paste the error codes into this thread so someone may
be able to assist you. On the other hand, you may be able to find the error
code and other suggestions by searching the Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

FYI

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093
How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues
http://support.microsoft.com/kb/906602

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144

You Cannot Install Some Updates or Programs
http://support.microsoft.com/kb/822798
0x80096001 0x80096005 0x80096010 0x800B0001 0x800B0003 0x800B0004 0x800B0109
0x8007f0da 0x8007f01e

You cannot install updates that you download from the Windows Update Web
site on a Windows XP-based computer
http://support.microsoft.com/kb/934648/


--

TaurArian [MVP] 2005-2010 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.

20 updates?

Is Automatic Updates enabled?


Pierre wrote:
> Using Acer Aspire 3000, Windows XP SP3, Internet Explorer 8, AVG.
>
> Did a Windows Update - selected Express installation - 20 updates
> returned.
> Went through download and installation - results window came back advising
> updates not installed. Attempted to install a single update - same
> results
> - not installed. No error message.
>
> Help!

The error code is 0x80070005. Went on the Microsoft Help and Support website
relating to above code. One of the causes is that when installing SP3
directly from the website and not rebooting, file Wups2.dll was not
registered.

From the command line, typed net stop wuauserv and pressed Enter. Automatic
Updates service was stopped
typed regsvr32 %windir%\system32\wups2.dll and pressed Enter.
Error window returned says DLLRegisterServer in
C:\WINDOWS\system32\wups2.dll failed. Return code was: 0x80070005

I checked the WU window - seems some of the updates were installed.
--
Pierre


"PA Bear [MS MVP]" wrote:

> 20 updates?
>
> Is Automatic Updates enabled?
>
>
> Pierre wrote:
> > Using Acer Aspire 3000, Windows XP SP3, Internet Explorer 8, AVG.
> >
> > Did a Windows Update - selected Express installation - 20 updates
> > returned.
> > Went through download and installation - results window came back advising
> > updates not installed. Attempted to install a single update - same
> > results
> > - not installed. No error message.
> >
> > Help!
>
>

Pierre wrote:

> The error code is 0x80070005. Went on the Microsoft Help and Support website
> relating to above code. One of the causes is that when installing SP3
> directly from the website and not rebooting, file Wups2.dll was not
> registered.
>
> From the command line, typed net stop wuauserv and pressed Enter. Automatic
> Updates service was stopped
> typed regsvr32 %windir%\system32\wups2.dll and pressed Enter.
> Error window returned says DLLRegisterServer in
> C:\WINDOWS\system32\wups2.dll failed. Return code was: 0x80070005

Are you logged in as an administrator?

Try doing this while booted in Safe Mode.

Harry.

Thanks Harry,
I launched my laptop in Safe mode and went into command prompt. I attempted
to stop the Automatic Updates service - it came back advising the service is
not started. I then attempted to register the wups2.dll - error message came
back saying "LoadLibrary("C:\WINDOWS\wups2.dll") failed - The specified
module could not be found"
--
Pierre


"Harry Johnston [MVP]" wrote:

> Pierre wrote:
>
> > The error code is 0x80070005. Went on the Microsoft Help and Support website
> > relating to above code. One of the causes is that when installing SP3
> > directly from the website and not rebooting, file Wups2.dll was not
> > registered.
> >
> > From the command line, typed net stop wuauserv and pressed Enter. Automatic
> > Updates service was stopped
> > typed regsvr32 %windir%\system32\wups2.dll and pressed Enter.
> > Error window returned says DLLRegisterServer in
> > C:\WINDOWS\system32\wups2.dll failed. Return code was: 0x80070005
>
> Are you logged in as an administrator?
>
> Try doing this while booted in Safe Mode.
>
> Harry.
>

"Pierre" <> wrote in message news3F4AA89-EAEB-46B4-9C40-...
> Thanks Harry,
> I launched my laptop in Safe mode and went into command prompt. I attempted
> to stop the Automatic Updates service - it came back advising the service is
> not started. I then attempted to register the wups2.dll - error message came

> back saying "LoadLibrary("C:\WINDOWS\wups2.dll") failed - The specified
> module could not be found"


Wrong directory? ; )

Otherwise you could use DependencyWalker to profile that regsvr32.exe
command using that operand and then trace the execution of it.
Sometimes you can get that message when the missing module
is one of the dependent modules, not the one being specified by the command.


HTH

Robert Aldwinckle
---


> --
> Pierre
>
>
> "Harry Johnston [MVP]" wrote:
>
>> Pierre wrote:
>>
>> > The error code is 0x80070005. Went on the Microsoft Help and Support website
>> > relating to above code. One of the causes is that when installing SP3
>> > directly from the website and not rebooting, file Wups2.dll was not
>> > registered.
>> >
>> > From the command line, typed net stop wuauserv and pressed Enter. Automatic
>> > Updates service was stopped
>> > typed regsvr32 %windir%\system32\wups2.dll and pressed Enter.
>> > Error window returned says DLLRegisterServer in
>> > C:\WINDOWS\system32\wups2.dll failed. Return code was: 0x80070005
>>
>> Are you logged in as an administrator?
>>
>> Try doing this while booted in Safe Mode.
>>
>> Harry.
>>

Pierre wrote:

> Thanks Harry,
> I launched my laptop in Safe mode and went into command prompt. I attempted
> to stop the Automatic Updates service - it came back advising the service is
> not started. I then attempted to register the wups2.dll - error message came
> back saying "LoadLibrary("C:\WINDOWS\wups2.dll") failed - The specified
> module could not be found"

Try C:\windows\system32\wups.dll.

Harry.

I stopped the auto services and tried to register
C:\windows\system32\wups.dll as you suggested and received the 0x80070005
error code.

What now???
--
Pierre


"Harry Johnston [MVP]" wrote:

> Pierre wrote:

> > Thanks Harry,
> > I launched my laptop in Safe mode and went into command prompt. I attempted
> > to stop the Automatic Updates service - it came back advising the service is
> > not started. I then attempted to register the wups2.dll - error message came
> > back saying "LoadLibrary("C:\WINDOWS\wups2.dll") failed - The specified
> > module could not be found"
>
> Try C:\windows\system32\wups.dll.
>
> Harry.
>

For XP

Go ahead and download Dial-ª-Fix.

<http://wiki.djlizard.net/Dial-a-fix>

Scroll down about 2/3 of the way to Download Dial-ª-fix

Click the Double green checkmark and click Go.

Reboot

Try the

<http://windowsupdate.microsoft.com/>

and D/L your updates

-=-


See if the system can update now.


I hope this post is helpful.


Let us know how it wo�ks ºut.



Ǝиçεl
-=



"Pierre" wrote:

> I stopped the auto services and tried to register
> C:\windows\system32\wups.dll as you suggested and received the 0x80070005
> error code.
>
> What now???
> --
> Pierre
>
>
> "Harry Johnston [MVP]" wrote:
>
> > Pierre wrote:
>
> > > Thanks Harry,
> > > I launched my laptop in Safe mode and went into command prompt. I attempted
> > > to stop the Automatic Updates service - it came back advising the service is
> > > not started. I then attempted to register the wups2.dll - error message came
> > > back saying "LoadLibrary("C:\WINDOWS\wups2.dll") failed - The specified
> > > module could not be found"
> >
> > Try C:\windows\system32\wups.dll.
> >
> > Harry.
> >