Unable to install Windows Vista update KB943729 (Group Policy Clie

I originally posted this to the Windows Vista Setup group
(http://forums.microsoft.com/TechNet/...3056&siteid=17),
but they were unable to resolve it so they suggested I try this group. There
are already several unresolved posts with this issue so I am not particularly
confident, but I will give it a shot....

I have been attempting to install Update for Windows (KB943729). The update
fails through Windows Update.

I get error code 80070643. This suggested restarting the Office Source
Engine, which I did with no effect. This yielded the following event log:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
<EventRecordID>131376</EventRecordID>
<Correlation />
<Execution ProcessID="1236" ThreadID="9892" />
<Channel>System</Channel>
<Computer>ACER-PHIL</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="errorCode">0x80070643</Data>
<Data Name="updateTitle">Group Policy Preference Client Side Extensions
for Windows Vista (KB943729)</Data>
<Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
<Data Name="updateRevisionNumber">100</Data>
</EventData>
</Event>


I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
manual installation. Here is the event log info:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WUSA"
Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
<EventRecordID>4</EventRecordID>
<Correlation />
<Execution ProcessID="6672" ThreadID="3028" />
<Channel>Setup</Channel>
<Computer>ACER-PHIL</Computer>
<Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
</System>
- <EventData>
<Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
<Data Name="ErrorCode">2149842978</Data>
<Data Name="ErrorString" />
<Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
"C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
</EventData>
</Event>

I have tried running a batch file with this code:
net stop wuauserv
net stop Cryptsvc
cd /d %windir%\SoftwareDistribution
rd /s /q DataStore
ren %windir%\system32\catroot2 catroot2.old
net start wuauserv
net start Cryptsvc

I have also run SFC /Scannow and reinstalled
“D:\WindowsUpdateAgent30-x86.exe /wuforce�.

If it comes to having to reinstall Windows as an in-place upgrade, I won't
bother because that will likely cause more problems than it solves. This
laptop is not currently in a domain (it is running Vista Ultimate 32 bit) so
the upgrade is not required, but I still would like to be able to install it.

Any help would be appreciated.

(cross-post added to Vista Perf & Maint)
"Mongoose2" <> wrote in message
news:A377BE68-DE2E-42D1-965C-...
>I originally posted this to the Windows Vista Setup group
> (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> but they were unable to resolve it so they suggested I try this group. There
> are already several unresolved posts with this issue so I am not particularly
> confident, but I will give it a shot....
>
> I have been attempting to install Update for Windows (KB943729). The update
> fails through Windows Update.
>
> I get error code 80070643. This suggested restarting the Office Source
> Engine, which I did with no effect.


No. That's just a "something's broken" code.

<cmd_output OS="XPsp2">
E:\>set /a c = 0x643
1603
E:\>net helpmsg %c%

Fatal error during installation.
</cmd_output>


And this update has nothing to do with Office.

<title>Information about new Group Policy preferences in Windows Server 2008</title>
http://support.microsoft.com/?kbid=943729

<extracts>
> This yielded the following event log:

> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
> manual installation. Here is the event log info:
</extracts>


Where you should be looking is in the update's install log,
e.g KB943729.log, especially if you try to do the install manually.
If you're not sure of the name of the appropriate diagnostic
use the codes (in both the raw hex and their decimal representations)
to search for context in *all* files which were changed during the update
attempt. E.g. search your harddrive(s) for all files which changed
on the day of the update and then sort them by the Date Modified.

The only new thing that your event log diagnostic yields is this new clue:

> <Data Name="ErrorCode">2149842978</Data>

Converting that to hex we get this alternate code to search for
information and context:

80240022

http://technet2.microsoft.com/window....mspx?mfr=true

(Live Search for
codes (0x80240022 OR 80240022) site:microsoft.com
)
<quote>
0x80240022
WU_E_ALL_UPDATES_FAILED
Operation failed for all the updates.


</quote>

So it's just another generic something's broken code.
But now you have one more clue for searching
all files which were changed by the update attempt
for any context from them.


> I have tried running a batch file with this code:

That's on the wrong tack. You don't have a problem with WU.
The update is being delivered. Even when you download and install
this particular update you get the same symptom. Therefore, your
problem is more related to the product being updated.

Cross-posting to a Vista NG. Remainder of OP copied for convenience of new readers.


HTH

Robert Aldwinckle
---


> This yielded the following event log:
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> <EventID>20</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>1</Task>
> <Opcode>13</Opcode>
> <Keywords>0x8000000000000028</Keywords>
> <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> <EventRecordID>131376</EventRecordID>
> <Correlation />
> <Execution ProcessID="1236" ThreadID="9892" />
> <Channel>System</Channel>
> <Computer>ACER-PHIL</Computer>
> <Security UserID="S-1-5-18" />
> </System>
> - <EventData>
> <Data Name="errorCode">0x80070643</Data>
> <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> for Windows Vista (KB943729)</Data>
> <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> <Data Name="updateRevisionNumber">100</Data>
> </EventData>
> </Event>
>
>
> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
> manual installation. Here is the event log info:
>
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WUSA"
> Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> <EventID>3</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x8000000000000000</Keywords>
> <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> <EventRecordID>4</EventRecordID>
> <Correlation />
> <Execution ProcessID="6672" ThreadID="3028" />
> <Channel>Setup</Channel>
> <Computer>ACER-PHIL</Computer>
> <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> </System>
> - <EventData>
> <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> <Data Name="ErrorCode">2149842978</Data>
> <Data Name="ErrorString" />
> <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> </EventData>
> </Event>
>
> I have tried running a batch file with this code:
> net stop wuauserv
> net stop Cryptsvc
> cd /d %windir%\SoftwareDistribution
> rd /s /q DataStore
> ren %windir%\system32\catroot2 catroot2.old
> net start wuauserv
> net start Cryptsvc
>
> I have also run SFC /Scannow and reinstalled
> “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
>
> If it comes to having to reinstall Windows as an in-place upgrade, I won't
> bother because that will likely cause more problems than it solves. This
> laptop is not currently in a domain (it is running Vista Ultimate 32 bit) so
> the upgrade is not required, but I still would like to be able to install it.
>
> Any help would be appreciated.

Robert,

I had already searched for KB943729.log and was unable to find it. Where
does Vista store these files. They are not in the Windows directory as they
had been in XP.

"Robert Aldwinckle" wrote:

> (cross-post added to Vista Perf & Maint)
> "Mongoose2" <> wrote in message
> news:A377BE68-DE2E-42D1-965C-...
> >I originally posted this to the Windows Vista Setup group
> > (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> > but they were unable to resolve it so they suggested I try this group. There
> > are already several unresolved posts with this issue so I am not particularly
> > confident, but I will give it a shot....
> >
> > I have been attempting to install Update for Windows (KB943729). The update
> > fails through Windows Update.
> >
> > I get error code 80070643. This suggested restarting the Office Source
> > Engine, which I did with no effect.
>
>
> No. That's just a "something's broken" code.
>
> <cmd_output OS="XPsp2">
> E:\>set /a c = 0x643
> 1603
> E:\>net helpmsg %c%
>
> Fatal error during installation.
> </cmd_output>
>
>
> And this update has nothing to do with Office.
>
> <title>Information about new Group Policy preferences in Windows Server 2008</title>
> http://support.microsoft.com/?kbid=943729
>
> <extracts>
> > This yielded the following event log:
>
> > I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
> > manual installation. Here is the event log info:
> </extracts>
>
>
> Where you should be looking is in the update's install log,
> e.g KB943729.log, especially if you try to do the install manually.
> If you're not sure of the name of the appropriate diagnostic
> use the codes (in both the raw hex and their decimal representations)
> to search for context in *all* files which were changed during the update
> attempt. E.g. search your harddrive(s) for all files which changed
> on the day of the update and then sort them by the Date Modified.
>
> The only new thing that your event log diagnostic yields is this new clue:
>
> > <Data Name="ErrorCode">2149842978</Data>
>
> Converting that to hex we get this alternate code to search for
> information and context:
>
> 80240022
>
> http://technet2.microsoft.com/window....mspx?mfr=true
>
> (Live Search for
> codes (0x80240022 OR 80240022) site:microsoft.com
> )
> <quote>
> 0x80240022
> WU_E_ALL_UPDATES_FAILED
> Operation failed for all the updates.
>
>
> </quote>
>
> So it's just another generic something's broken code.
> But now you have one more clue for searching
> all files which were changed by the update attempt
> for any context from them.
>
>
> > I have tried running a batch file with this code:
>
> That's on the wrong tack. You don't have a problem with WU.
> The update is being delivered. Even when you download and install
> this particular update you get the same symptom. Therefore, your
> problem is more related to the product being updated.
>
> Cross-posting to a Vista NG. Remainder of OP copied for convenience of new readers.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
> > This yielded the following event log:
> > - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > - <System>
> > <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> > Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> > <EventID>20</EventID>
> > <Version>0</Version>
> > <Level>2</Level>
> > <Task>1</Task>
> > <Opcode>13</Opcode>
> > <Keywords>0x8000000000000028</Keywords>
> > <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> > <EventRecordID>131376</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="1236" ThreadID="9892" />
> > <Channel>System</Channel>
> > <Computer>ACER-PHIL</Computer>
> > <Security UserID="S-1-5-18" />
> > </System>
> > - <EventData>
> > <Data Name="errorCode">0x80070643</Data>
> > <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> > for Windows Vista (KB943729)</Data>
> > <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> > <Data Name="updateRevisionNumber">100</Data>
> > </EventData>
> > </Event>
> >
> >
> > I have also downloaded the file (Windows6.0-KB943729-x86.msu) and attempted
> > manual installation. Here is the event log info:
> >
> > - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > - <System>
> > <Provider Name="Microsoft-Windows-WUSA"
> > Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> > <EventID>3</EventID>
> > <Version>0</Version>
> > <Level>2</Level>
> > <Task>0</Task>
> > <Opcode>0</Opcode>
> > <Keywords>0x8000000000000000</Keywords>
> > <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> > <EventRecordID>4</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="6672" ThreadID="3028" />
> > <Channel>Setup</Channel>
> > <Computer>ACER-PHIL</Computer>
> > <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> > </System>
> > - <EventData>
> > <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> > <Data Name="ErrorCode">2149842978</Data>
> > <Data Name="ErrorString" />
> > <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> > "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> > </EventData>
> > </Event>
> >
> > I have tried running a batch file with this code:
> > net stop wuauserv
> > net stop Cryptsvc
> > cd /d %windir%\SoftwareDistribution
> > rd /s /q DataStore
> > ren %windir%\system32\catroot2 catroot2.old
> > net start wuauserv
> > net start Cryptsvc
> >
> > I have also run SFC /Scannow and reinstalled
> > “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
> >
> > If it comes to having to reinstall Windows as an in-place upgrade, I won't
> > bother because that will likely cause more problems than it solves. This
> > laptop is not currently in a domain (it is running Vista Ultimate 32 bit) so
> > the upgrade is not required, but I still would like to be able to install it.
> >
> > Any help would be appreciated.
>
>
>

Vista or Vista SP1? <=Just a question, not a suggestion/recommendation!!

Any problems installing other updates?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Mongoose2 wrote:
> I originally posted this to the Windows Vista Setup group
> (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> but they were unable to resolve it so they suggested I try this group.
> There are already several unresolved posts with this issue so I am not
> particularly confident, but I will give it a shot....
>
> I have been attempting to install Update for Windows (KB943729). The
> update
> fails through Windows Update.
>
> I get error code 80070643. This suggested restarting the Office Source
> Engine, which I did with no effect. This yielded the following event log:
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> <EventID>20</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>1</Task>
> <Opcode>13</Opcode>
> <Keywords>0x8000000000000028</Keywords>
> <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> <EventRecordID>131376</EventRecordID>
> <Correlation />
> <Execution ProcessID="1236" ThreadID="9892" />
> <Channel>System</Channel>
> <Computer>ACER-PHIL</Computer>
> <Security UserID="S-1-5-18" />
> </System>
> - <EventData>
> <Data Name="errorCode">0x80070643</Data>
> <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> for Windows Vista (KB943729)</Data>
> <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> <Data Name="updateRevisionNumber">100</Data>
> </EventData>
> </Event>
>
>
> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and
> attempted
> manual installation. Here is the event log info:
>
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WUSA"
> Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> <EventID>3</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x8000000000000000</Keywords>
> <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> <EventRecordID>4</EventRecordID>
> <Correlation />
> <Execution ProcessID="6672" ThreadID="3028" />
> <Channel>Setup</Channel>
> <Computer>ACER-PHIL</Computer>
> <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> </System>
> - <EventData>
> <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> <Data Name="ErrorCode">2149842978</Data>
> <Data Name="ErrorString" />
> <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> </EventData>
> </Event>
>
> I have tried running a batch file with this code:
> net stop wuauserv
> net stop Cryptsvc
> cd /d %windir%\SoftwareDistribution
> rd /s /q DataStore
> ren %windir%\system32\catroot2 catroot2.old
> net start wuauserv
> net start Cryptsvc
>
> I have also run SFC /Scannow and reinstalled
> “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
>
> If it comes to having to reinstall Windows as an in-place upgrade, I won't
> bother because that will likely cause more problems than it solves. This
> laptop is not currently in a domain (it is running Vista Ultimate 32 bit)
> so
> the upgrade is not required, but I still would like to be able to install
> it.
>
> Any help would be appreciated.

"Mongoose2" <> wrote in message
news:4CB9B359-2620-4D65-A726-
....
> Robert,
>
> I had already searched for KB943729.log and was unable to find it. Where
> does Vista store these files. They are not in the Windows directory as they
> had been in XP.


Perhaps it is still there but marked so that you don't see it as easily?
Or perhaps it is now in a subdirectory? Or perhaps it is named differently?
E.g. if you are using a command window, I would try:

cd /d %windir%
and
dir/a/s *943729*


BTW did you try my other suggestion for finding all possible files
written while the update was running? Such a search would find
this particular log file too.

Also, a way of supplementing any diagnostics that you do come up with
is to run ProcMon to capture a trace of registry and file accesses that
the update makes. Hence you get, for example, a list of all the writes
that were done to update the install log plus whatever registry and file
activity preceded them. From those you can infer which line in the log
was being written and perhaps what influenced the writing of it.


Good luck

Robert
---


>
> "Robert Aldwinckle" wrote:


>> If you're not sure of the name of the appropriate diagnostic
>> use the codes (in both the raw hex and their decimal representations)
>> to search for context in *all* files which were changed during the update
>> attempt. E.g. search your harddrive(s) for all files which changed
>> on the day of the update and then sort them by the Date Modified.

Just Vista. Part of the attempts to resolve from my original post in the
Vista group included attempting to install SP1. This also will not install.
All other updates have installed properly. My suspicion, and that of others
with the same situation, is that whatever is preventing the first update may
also be stoppinig SP1.

I am using Trend Client/Server Security. I have attempted the install with
it disabled. No third party firewall or spyware detectors.

As long as you are chiming in, do you know where Vista stores the
installation logs for Windows updates? I have been unable to find them.

"PA Bear [MS MVP]" wrote:

> Vista or Vista SP1? <=Just a question, not a suggestion/recommendation!!
>
> Any problems installing other updates?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Mongoose2 wrote:
> > I originally posted this to the Windows Vista Setup group
> > (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> > but they were unable to resolve it so they suggested I try this group.
> > There are already several unresolved posts with this issue so I am not
> > particularly confident, but I will give it a shot....
> >
> > I have been attempting to install Update for Windows (KB943729). The
> > update
> > fails through Windows Update.
> >
> > I get error code 80070643. This suggested restarting the Office Source
> > Engine, which I did with no effect. This yielded the following event log:
> > - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > - <System>
> > <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> > Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> > <EventID>20</EventID>
> > <Version>0</Version>
> > <Level>2</Level>
> > <Task>1</Task>
> > <Opcode>13</Opcode>
> > <Keywords>0x8000000000000028</Keywords>
> > <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> > <EventRecordID>131376</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="1236" ThreadID="9892" />
> > <Channel>System</Channel>
> > <Computer>ACER-PHIL</Computer>
> > <Security UserID="S-1-5-18" />
> > </System>
> > - <EventData>
> > <Data Name="errorCode">0x80070643</Data>
> > <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> > for Windows Vista (KB943729)</Data>
> > <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> > <Data Name="updateRevisionNumber">100</Data>
> > </EventData>
> > </Event>
> >
> >
> > I have also downloaded the file (Windows6.0-KB943729-x86.msu) and
> > attempted
> > manual installation. Here is the event log info:
> >
> > - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > - <System>
> > <Provider Name="Microsoft-Windows-WUSA"
> > Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> > <EventID>3</EventID>
> > <Version>0</Version>
> > <Level>2</Level>
> > <Task>0</Task>
> > <Opcode>0</Opcode>
> > <Keywords>0x8000000000000000</Keywords>
> > <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> > <EventRecordID>4</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="6672" ThreadID="3028" />
> > <Channel>Setup</Channel>
> > <Computer>ACER-PHIL</Computer>
> > <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> > </System>
> > - <EventData>
> > <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> > <Data Name="ErrorCode">2149842978</Data>
> > <Data Name="ErrorString" />
> > <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> > "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> > </EventData>
> > </Event>
> >
> > I have tried running a batch file with this code:
> > net stop wuauserv
> > net stop Cryptsvc
> > cd /d %windir%\SoftwareDistribution
> > rd /s /q DataStore
> > ren %windir%\system32\catroot2 catroot2.old
> > net start wuauserv
> > net start Cryptsvc
> >
> > I have also run SFC /Scannow and reinstalled
> > “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
> >
> > If it comes to having to reinstall Windows as an in-place upgrade, I won't
> > bother because that will likely cause more problems than it solves. This
> > laptop is not currently in a domain (it is running Vista Ultimate 32 bit)
> > so
> > the upgrade is not required, but I still would like to be able to install
> > it.
> >
> > Any help would be appreciated.
>
>

These folks can answer all your questions and help to resolve your problems:

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

Please keep us posted on your progress.

PS: I would NOT attempt to install Vista SP1 manually unless it's been
offered by Windows Update.

Windows Vista Service Pack 1 [may not be] available for installation from
Windows Update and is not offered by Automatic Updates:
http://support.microsoft.com/kb/948343

Error message when you try to install Windows Vista Service Pack 1:
"Installation was not successful" or "An internal error occurred while
installing the service pack"
http://support.microsoft.com/kb/947366
--
~PA Bear


Mongoose2 wrote:
> Just Vista. Part of the attempts to resolve from my original post in the
> Vista group included attempting to install SP1. This also will not
> install.
> All other updates have installed properly. My suspicion, and that of
> others
> with the same situation, is that whatever is preventing the first update
> may
> also be stoppinig SP1.
>
> I am using Trend Client/Server Security. I have attempted the install
> with
> it disabled. No third party firewall or spyware detectors.
>
> As long as you are chiming in, do you know where Vista stores the
> installation logs for Windows updates? I have been unable to find them.
>
> "PA Bear [MS MVP]" wrote:
>> Vista or Vista SP1? <=Just a question, not a suggestion/recommendation!!
>>
>> Any problems installing other updates?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Mongoose2 wrote:
>>> I originally posted this to the Windows Vista Setup group
>>> (http://forums.microsoft.com/TechNet/...3056&siteid=17),
>>> but they were unable to resolve it so they suggested I try this group.
>>> There are already several unresolved posts with this issue so I am not
>>> particularly confident, but I will give it a shot....
>>>
>>> I have been attempting to install Update for Windows (KB943729). The
>>> update
>>> fails through Windows Update.
>>>
>>> I get error code 80070643. This suggested restarting the Office Source
>>> Engine, which I did with no effect. This yielded the following event
>>> log:
>>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>>> - <System>
>>> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
>>> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
>>> <EventID>20</EventID>
>>> <Version>0</Version>
>>> <Level>2</Level>
>>> <Task>1</Task>
>>> <Opcode>13</Opcode>
>>> <Keywords>0x8000000000000028</Keywords>
>>> <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
>>> <EventRecordID>131376</EventRecordID>
>>> <Correlation />
>>> <Execution ProcessID="1236" ThreadID="9892" />
>>> <Channel>System</Channel>
>>> <Computer>ACER-PHIL</Computer>
>>> <Security UserID="S-1-5-18" />
>>> </System>
>>> - <EventData>
>>> <Data Name="errorCode">0x80070643</Data>
>>> <Data Name="updateTitle">Group Policy Preference Client Side Extensions
>>> for Windows Vista (KB943729)</Data>
>>> <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
>>> <Data Name="updateRevisionNumber">100</Data>
>>> </EventData>
>>> </Event>
>>>
>>>
>>> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and
>>> attempted
>>> manual installation. Here is the event log info:
>>>
>>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>>> - <System>
>>> <Provider Name="Microsoft-Windows-WUSA"
>>> Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
>>> <EventID>3</EventID>
>>> <Version>0</Version>
>>> <Level>2</Level>
>>> <Task>0</Task>
>>> <Opcode>0</Opcode>
>>> <Keywords>0x8000000000000000</Keywords>
>>> <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
>>> <EventRecordID>4</EventRecordID>
>>> <Correlation />
>>> <Execution ProcessID="6672" ThreadID="3028" />
>>> <Channel>Setup</Channel>
>>> <Computer>ACER-PHIL</Computer>
>>> <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
>>> </System>
>>> - <EventData>
>>> <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
>>> <Data Name="ErrorCode">2149842978</Data>
>>> <Data Name="ErrorString" />
>>> <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
>>> "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
>>> </EventData>
>>> </Event>
>>>
>>> I have tried running a batch file with this code:
>>> net stop wuauserv
>>> net stop Cryptsvc
>>> cd /d %windir%\SoftwareDistribution
>>> rd /s /q DataStore
>>> ren %windir%\system32\catroot2 catroot2.old
>>> net start wuauserv
>>> net start Cryptsvc
>>>
>>> I have also run SFC /Scannow and reinstalled
>>> “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
>>>
>>> If it comes to having to reinstall Windows as an in-place upgrade, I
>>> won't
>>> bother because that will likely cause more problems than it solves.
>>> This
>>> laptop is not currently in a domain (it is running Vista Ultimate 32
>>> bit)
>>> so
>>> the upgrade is not required, but I still would like to be able to
>>> install
>>> it.
>>>
>>> Any help would be appreciated.

Maybe I'll just give up on the KB943729 update and concentrate on SP1. I
don't know if this update is included in SP1. I'll ask the SP1 folks if it
is included.

"PA Bear [MS MVP]" wrote:

> These folks can answer all your questions and help to resolve your problems:
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
> • US:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1
>
> Please keep us posted on your progress.
>
> PS: I would NOT attempt to install Vista SP1 manually unless it's been
> offered by Windows Update.
>
> Windows Vista Service Pack 1 [may not be] available for installation from
> Windows Update and is not offered by Automatic Updates:
> http://support.microsoft.com/kb/948343
>
> Error message when you try to install Windows Vista Service Pack 1:
> "Installation was not successful" or "An internal error occurred while
> installing the service pack"
> http://support.microsoft.com/kb/947366
> --
> ~PA Bear
>
>
> Mongoose2 wrote:
> > Just Vista. Part of the attempts to resolve from my original post in the
> > Vista group included attempting to install SP1. This also will not
> > install.
> > All other updates have installed properly. My suspicion, and that of
> > others
> > with the same situation, is that whatever is preventing the first update
> > may
> > also be stoppinig SP1.
> >
> > I am using Trend Client/Server Security. I have attempted the install
> > with
> > it disabled. No third party firewall or spyware detectors.
> >
> > As long as you are chiming in, do you know where Vista stores the
> > installation logs for Windows updates? I have been unable to find them.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Vista or Vista SP1? <=Just a question, not a suggestion/recommendation!!
> >>
> >> Any problems installing other updates?
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Mongoose2 wrote:
> >>> I originally posted this to the Windows Vista Setup group
> >>> (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> >>> but they were unable to resolve it so they suggested I try this group.
> >>> There are already several unresolved posts with this issue so I am not
> >>> particularly confident, but I will give it a shot....
> >>>
> >>> I have been attempting to install Update for Windows (KB943729). The
> >>> update
> >>> fails through Windows Update.
> >>>
> >>> I get error code 80070643. This suggested restarting the Office Source
> >>> Engine, which I did with no effect. This yielded the following event
> >>> log:
> >>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> >>> - <System>
> >>> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> >>> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> >>> <EventID>20</EventID>
> >>> <Version>0</Version>
> >>> <Level>2</Level>
> >>> <Task>1</Task>
> >>> <Opcode>13</Opcode>
> >>> <Keywords>0x8000000000000028</Keywords>
> >>> <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> >>> <EventRecordID>131376</EventRecordID>
> >>> <Correlation />
> >>> <Execution ProcessID="1236" ThreadID="9892" />
> >>> <Channel>System</Channel>
> >>> <Computer>ACER-PHIL</Computer>
> >>> <Security UserID="S-1-5-18" />
> >>> </System>
> >>> - <EventData>
> >>> <Data Name="errorCode">0x80070643</Data>
> >>> <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> >>> for Windows Vista (KB943729)</Data>
> >>> <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> >>> <Data Name="updateRevisionNumber">100</Data>
> >>> </EventData>
> >>> </Event>
> >>>
> >>>
> >>> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and
> >>> attempted
> >>> manual installation. Here is the event log info:
> >>>
> >>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> >>> - <System>
> >>> <Provider Name="Microsoft-Windows-WUSA"
> >>> Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> >>> <EventID>3</EventID>
> >>> <Version>0</Version>
> >>> <Level>2</Level>
> >>> <Task>0</Task>
> >>> <Opcode>0</Opcode>
> >>> <Keywords>0x8000000000000000</Keywords>
> >>> <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> >>> <EventRecordID>4</EventRecordID>
> >>> <Correlation />
> >>> <Execution ProcessID="6672" ThreadID="3028" />
> >>> <Channel>Setup</Channel>
> >>> <Computer>ACER-PHIL</Computer>
> >>> <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> >>> </System>
> >>> - <EventData>
> >>> <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> >>> <Data Name="ErrorCode">2149842978</Data>
> >>> <Data Name="ErrorString" />
> >>> <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> >>> "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> >>> </EventData>
> >>> </Event>
> >>>
> >>> I have tried running a batch file with this code:
> >>> net stop wuauserv
> >>> net stop Cryptsvc
> >>> cd /d %windir%\SoftwareDistribution
> >>> rd /s /q DataStore
> >>> ren %windir%\system32\catroot2 catroot2.old
> >>> net start wuauserv
> >>> net start Cryptsvc
> >>>
> >>> I have also run SFC /Scannow and reinstalled
> >>> “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
> >>>
> >>> If it comes to having to reinstall Windows as an in-place upgrade, I
> >>> won't
> >>> bother because that will likely cause more problems than it solves.
> >>> This
> >>> laptop is not currently in a domain (it is running Vista Ultimate 32
> >>> bit)
> >>> so
> >>> the upgrade is not required, but I still would like to be able to
> >>> install
> >>> it.
> >>>
> >>> Any help would be appreciated.
>
>

Working with Microsoft Vista support, I was able to install Vista Service
Pack 1. All that is necessary is to run an upgrade installation on the
existing copy of Windows Vista. This process essentially wipes out all
installed updates (leaving all data and installed software intact), which
then allows SP1 to install. In all previous versions of Windows, attempting
any type of system repair would render the operating system inoperable, thus
requiring a complete install of Windows and all other software. In Vista,
this process actually works!

"Mongoose2" wrote:

> Maybe I'll just give up on the KB943729 update and concentrate on SP1. I
> don't know if this update is included in SP1. I'll ask the SP1 folks if it
> is included.
>
> "PA Bear [MS MVP]" wrote:
>
> > These folks can answer all your questions and help to resolve your problems:
> >
> > Unlimited installation and compatibility support for Vista SP1 is available
> > at no charge through 18 Mar-09
> > • US:
> > http://support.microsoft.com/oas/def...4&gprid=500921
> >
> > • CA:
> > http://support.microsoft.com/oas/def...4&gprid=500921
> >
> > • UK:
> > http://support.microsoft.com/oas/def...4&gprid=500921
> >
> > • AU:
> > http://support.microsoft.com/oas/def...4&gprid=500921
> >
> > • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> > Vista | select Windows Vista Service Pack 1
> >
> > Please keep us posted on your progress.
> >
> > PS: I would NOT attempt to install Vista SP1 manually unless it's been
> > offered by Windows Update.
> >
> > Windows Vista Service Pack 1 [may not be] available for installation from
> > Windows Update and is not offered by Automatic Updates:
> > http://support.microsoft.com/kb/948343
> >
> > Error message when you try to install Windows Vista Service Pack 1:
> > "Installation was not successful" or "An internal error occurred while
> > installing the service pack"
> > http://support.microsoft.com/kb/947366
> > --
> > ~PA Bear
> >
> >
> > Mongoose2 wrote:
> > > Just Vista. Part of the attempts to resolve from my original post in the
> > > Vista group included attempting to install SP1. This also will not
> > > install.
> > > All other updates have installed properly. My suspicion, and that of
> > > others
> > > with the same situation, is that whatever is preventing the first update
> > > may
> > > also be stoppinig SP1.
> > >
> > > I am using Trend Client/Server Security. I have attempted the install
> > > with
> > > it disabled. No third party firewall or spyware detectors.
> > >
> > > As long as you are chiming in, do you know where Vista stores the
> > > installation logs for Windows updates? I have been unable to find them.
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >> Vista or Vista SP1? <=Just a question, not a suggestion/recommendation!!
> > >>
> > >> Any problems installing other updates?
> > >>
> > >> What anti-virus application or security suite is installed? What
> > >> anti-spyware applications (other than Defender)? What third-party
> > >> firewall
> > >> (if any)?
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > >> AumHa VSOP & Admin http://aumha.net
> > >> DTS-L http://dts-l.net/
> > >>
> > >>
> > >> Mongoose2 wrote:
> > >>> I originally posted this to the Windows Vista Setup group
> > >>> (http://forums.microsoft.com/TechNet/...3056&siteid=17),
> > >>> but they were unable to resolve it so they suggested I try this group.
> > >>> There are already several unresolved posts with this issue so I am not
> > >>> particularly confident, but I will give it a shot....
> > >>>
> > >>> I have been attempting to install Update for Windows (KB943729). The
> > >>> update
> > >>> fails through Windows Update.
> > >>>
> > >>> I get error code 80070643. This suggested restarting the Office Source
> > >>> Engine, which I did with no effect. This yielded the following event
> > >>> log:
> > >>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > >>> - <System>
> > >>> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> > >>> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> > >>> <EventID>20</EventID>
> > >>> <Version>0</Version>
> > >>> <Level>2</Level>
> > >>> <Task>1</Task>
> > >>> <Opcode>13</Opcode>
> > >>> <Keywords>0x8000000000000028</Keywords>
> > >>> <TimeCreated SystemTime="2008-04-04T14:33:51.891Z" />
> > >>> <EventRecordID>131376</EventRecordID>
> > >>> <Correlation />
> > >>> <Execution ProcessID="1236" ThreadID="9892" />
> > >>> <Channel>System</Channel>
> > >>> <Computer>ACER-PHIL</Computer>
> > >>> <Security UserID="S-1-5-18" />
> > >>> </System>
> > >>> - <EventData>
> > >>> <Data Name="errorCode">0x80070643</Data>
> > >>> <Data Name="updateTitle">Group Policy Preference Client Side Extensions
> > >>> for Windows Vista (KB943729)</Data>
> > >>> <Data Name="updateGuid">{4408B856-FE61-4EBC-A9DB-7FC9A4619B66}</Data>
> > >>> <Data Name="updateRevisionNumber">100</Data>
> > >>> </EventData>
> > >>> </Event>
> > >>>
> > >>>
> > >>> I have also downloaded the file (Windows6.0-KB943729-x86.msu) and
> > >>> attempted
> > >>> manual installation. Here is the event log info:
> > >>>
> > >>> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > >>> - <System>
> > >>> <Provider Name="Microsoft-Windows-WUSA"
> > >>> Guid="{09608c12-c1da-4104-a6fe-b959cf57560a}" />
> > >>> <EventID>3</EventID>
> > >>> <Version>0</Version>
> > >>> <Level>2</Level>
> > >>> <Task>0</Task>
> > >>> <Opcode>0</Opcode>
> > >>> <Keywords>0x8000000000000000</Keywords>
> > >>> <TimeCreated SystemTime="2008-04-04T12:56:43.046Z" />
> > >>> <EventRecordID>4</EventRecordID>
> > >>> <Correlation />
> > >>> <Execution ProcessID="6672" ThreadID="3028" />
> > >>> <Channel>Setup</Channel>
> > >>> <Computer>ACER-PHIL</Computer>
> > >>> <Security UserID="S-1-5-21-1562892536-3238629816-824610002-1000" />
> > >>> </System>
> > >>> - <EventData>
> > >>> <Data Name="UpdateTitle">"Update for Windows (KB943729)"</Data>
> > >>> <Data Name="ErrorCode">2149842978</Data>
> > >>> <Data Name="ErrorString" />
> > >>> <Data Name="CommandLine">"C:\Windows\system32\wusa.exe"
> > >>> "C:\Temp\Windows6.0-KB943729-x86.msu"</Data>
> > >>> </EventData>
> > >>> </Event>
> > >>>
> > >>> I have tried running a batch file with this code:
> > >>> net stop wuauserv
> > >>> net stop Cryptsvc
> > >>> cd /d %windir%\SoftwareDistribution
> > >>> rd /s /q DataStore
> > >>> ren %windir%\system32\catroot2 catroot2.old
> > >>> net start wuauserv
> > >>> net start Cryptsvc
> > >>>
> > >>> I have also run SFC /Scannow and reinstalled
> > >>> “D:\WindowsUpdateAgent30-x86.exe /wuforce�.
> > >>>
> > >>> If it comes to having to reinstall Windows as an in-place upgrade, I
> > >>> won't
> > >>> bother because that will likely cause more problems than it solves.
> > >>> This
> > >>> laptop is not currently in a domain (it is running Vista Ultimate 32
> > >>> bit)
> > >>> so
> > >>> the upgrade is not required, but I still would like to be able to
> > >>> install
> > >>> it.
> > >>>
> > >>> Any help would be appreciated.
> >
> >