Unable to launch adobe acrobat after XP SP2 install

My machine has Office XP professional and is set to auto update. I recently
update the XP to SP2 and after that, adobe acrobat is not working. I get the
splash screen and nothing happens after that. I have to go to taskmanager to
kill this process. I chatted with Windows support and was advised to install
acrobat in "safe mode". But the funny thing is, the installer process does
not work in safe mode and hence I am not able to install again. I have
tried, remove, repair, re-install adobe a number of times without any success.

Can any one help? We got so much used to reading manuals/docs in adobe and
it is very difficult without it.

Thanks in advance

http://www.adobe.com/support/forums/main.html
User to User Forums - Adobe Acrobat etc



"Sundar" wrote:

> My machine has Office XP professional and is set to auto update. I recently
> update the XP to SP2 and after that, adobe acrobat is not working. I get the
> splash screen and nothing happens after that. I have to go to taskmanager to
> kill this process. I chatted with Windows support and was advised to install
> acrobat in "safe mode". But the funny thing is, the installer process does
> not work in safe mode and hence I am not able to install again. I have
> tried, remove, repair, re-install adobe a number of times without any success.
>
> Can any one help? We got so much used to reading manuals/docs in adobe and
> it is very difficult without it.
>
> Thanks in advance

Thanks Taurarian. I checked the adobe site and as well as their forumns and
found that we have to delete the thousands of tmp files generated by adobe.
These files reside under C:\Documents and Settings\UserName\Local
Settings\Temp and they resemble acr?????. These files will be visible only
after changing the Folder options to "Show Hidden Files and folders".

After deletion, I reinstalled the latest Adobe 6.0.2 and everything is fine.

"Taurarian" wrote:

> http://www.adobe.com/support/forums/main.html
> User to User Forums - Adobe Acrobat etc
>
>
>
> "Sundar" wrote:
>
> > My machine has Office XP professional and is set to auto update. I recently
> > update the XP to SP2 and after that, adobe acrobat is not working. I get the
> > splash screen and nothing happens after that. I have to go to taskmanager to
> > kill this process. I chatted with Windows support and was advised to install
> > acrobat in "safe mode". But the funny thing is, the installer process does
> > not work in safe mode and hence I am not able to install again. I have
> > tried, remove, repair, re-install adobe a number of times without any success.
> >
> > Can any one help? We got so much used to reading manuals/docs in adobe and
> > it is very difficult without it.
> >
> > Thanks in advance

Thanks for posting that information, it may assist someone else with the same
problem.
Kaylene

"Sundar" <> wrote in message
news:C2724F7D-2A31-4C67-A8A3-...
> Thanks Taurarian. I checked the adobe site and as well as their forumns and
> found that we have to delete the thousands of tmp files generated by adobe.
> These files reside under C:\Documents and Settings\UserName\Local
> Settings\Temp and they resemble acr?????. These files will be visible only
> after changing the Folder options to "Show Hidden Files and folders".
>
> After deletion, I reinstalled the latest Adobe 6.0.2 and everything is fine.
>
> "Taurarian" wrote:
>
>> http://www.adobe.com/support/forums/main.html
>> User to User Forums - Adobe Acrobat etc
>>
>>
>>
>> "Sundar" wrote:
>>
>> > My machine has Office XP professional and is set to auto update. I recently
>> > update the XP to SP2 and after that, adobe acrobat is not working. I get the
>> > splash screen and nothing happens after that. I have to go to taskmanager to
>> > kill this process. I chatted with Windows support and was advised to install
>> > acrobat in "safe mode". But the funny thing is, the installer process does
>> > not work in safe mode and hence I am not able to install again. I have
>> > tried, remove, repair, re-install adobe a number of times without any success.
>> >
>> > Can any one help? We got so much used to reading manuals/docs in adobe and
>> > it is very difficult without it.
>> >
>> > Thanks in advance