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Unable to load Live Messenger Update

 
 
brigida3
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Posts: n/a

 
      10-16-2008
Everything was running smoothly UNTIL I I tried to download the Windows
Installer Version 3.1 which, apparently, is now required to run Windows Live
Messenger. Now, I keep getting an error message that it was unable to
install and I cannot use Messenger at all. In addition, all the contacts in
my MSN address book have disappeared. Strangely, when I use IE, instead of
MSN, to check my Hotmail, my contacts are there! I have tried repairing and
re-installing and nothing seems to help.
 
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Jonathan Kay [MVP]
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      10-16-2008
Greetings,

Actually, the latest version of the Windows Installer is 4.5:
http://microsoft.com/downloads/detai...9-54D056D6F9F4

I suggest installing that as there have been fixes.

Regardless, we'll need specific error messages to be helpful with any installer problems.
Which "address book" are you referring to that you're checking?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--



"brigida3" <> wrote in message
news:F8697983-CA1A-42F8-987A-...
> Everything was running smoothly UNTIL I I tried to download the Windows
> Installer Version 3.1 which, apparently, is now required to run Windows Live
> Messenger. Now, I keep getting an error message that it was unable to
> install and I cannot use Messenger at all. In addition, all the contacts in
> my MSN address book have disappeared. Strangely, when I use IE, instead of
> MSN, to check my Hotmail, my contacts are there! I have tried repairing and
> re-installing and nothing seems to help.



 
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JH
Guest
Posts: n/a

 
      12-19-2008
Jonathan, he is using MSN Explorer address book, I too was and still am
having the same problems. MSN Messenger is now working find. But my
contacts that are shared with MSN Messenger and MSN Explorer continue to
disappear from MSN Explorer, I have been working with MSN to reach a
resolution but nothing that they have told me to do has fully resolved the
issue. I may be good for two or three days then the contacts will disappear
from MSN Explorer, any suggestions? Thanks in advance.

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Actually, the latest version of the Windows Installer is 4.5:
> http://microsoft.com/downloads/detai...9-54D056D6F9F4
>
> I suggest installing that as there have been fixes.
>
> Regardless, we'll need specific error messages to be helpful with any installer problems.
> Which "address book" are you referring to that you're checking?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "brigida3" <> wrote in message
> news:F8697983-CA1A-42F8-987A-...
> > Everything was running smoothly UNTIL I I tried to download the Windows
> > Installer Version 3.1 which, apparently, is now required to run Windows Live
> > Messenger. Now, I keep getting an error message that it was unable to
> > install and I cannot use Messenger at all. In addition, all the contacts in
> > my MSN address book have disappeared. Strangely, when I use IE, instead of
> > MSN, to check my Hotmail, my contacts are there! I have tried repairing and
> > re-installing and nothing seems to help.

>
>
>

 
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