unable to log in

Hi,

out of the blue when I access my windows mail it is asking for my user name
and password, I've tried all variations I can think off without luck, I'm
receiving the following message, any solutions?

Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

thanks,

NBF

Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.

If that setting was correct, which antivirus are you running? Some of them
cause problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"NBF" <> wrote in message news:2B927019-5ACC-41CE-81E0-...
> Hi,
>
> out of the blue when I access my windows mail it is asking for my user name
> and password, I've tried all variations I can think off without luck, I'm
> receiving the following message, any solutions?
>
> Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
> Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
> 0x800CCC90, Error Number: 0x800CCC91
>
> thanks,
>
> NBF

Thanks for the reply Gary, the 'Log on....... etc' is not enabled, I'm using
Norton 360, updated August 09,

--
NBF


"Gary VanderMolen (MVP)" wrote:

> Go to Tools, Accounts, select that mail account, Properties, Servers.
> Make sure that "Log on using Secure Password Authentication" is not enabled.
>
> If that setting was correct, which antivirus are you running? Some of them
> cause problems with Windows Mail over time.
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> http://mvp.support.microsoft.com/def...le/vandermolen
>
>
> "NBF" <> wrote in message news:2B927019-5ACC-41CE-81E0-...
> > Hi,
> >
> > out of the blue when I access my windows mail it is asking for my user name
> > and password, I've tried all variations I can think off without luck, I'm
> > receiving the following message, any solutions?
> >
> > Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
> > Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
> > 0x800CCC90, Error Number: 0x800CCC91
> >
> > thanks,
> >
> > NBF
> .
>

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"NBF" <> wrote in message news:3A919DA8-2906-4720-9121-...
> Thanks for the reply Gary, the 'Log on....... etc' is not enabled, I'm using
> Norton 360, updated August 09,
>
> --
> NBF
>
>
> "Gary VanderMolen (MVP)" wrote:
>
>> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> Make sure that "Log on using Secure Password Authentication" is not enabled.
>>
>> If that setting was correct, which antivirus are you running? Some of them
>> cause problems with Windows Mail over time.
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> http://mvp.support.microsoft.com/def...le/vandermolen
>>
>>
>> "NBF" <> wrote in message news:2B927019-5ACC-41CE-81E0-...
>> > Hi,
>> >
>> > out of the blue when I access my windows mail it is asking for my user name
>> > and password, I've tried all variations I can think off without luck, I'm
>> > receiving the following message, any solutions?
>> >
>> > Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
>> > Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
>> > 0x800CCC90, Error Number: 0x800CCC91
>> >
>> > thanks,
>> >
>> > NBF
>> .
>>

Gary, thanks for your advice, I've managed to access my account through
Windows Live

"Gary VanderMolen (MVP)" wrote:

> Norton security products are among the top three troublemakers for
> Windows Mail. Symptoms often don't surface until several months have
> gone by, or until an update occurs.
> First, be sure to disable its email scanning, for the reason explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> Disabling the Norton program is often insufficient. If so, do a trial uninstall,
> followed by using their debris removal tool:
> http://service1.symantec.com/Support...05033108162039
>
> Instead of uninstalling your antivirus, another option is to upgrade to
> Windows Live Mail, which is more resistant to the adverse effects of overly
> intrusive antivirus products: http://download.live.com/wlmail
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> http://mvp.support.microsoft.com/def...le/vandermolen
>
>
> "NBF" <> wrote in message news:3A919DA8-2906-4720-9121-...
> > Thanks for the reply Gary, the 'Log on....... etc' is not enabled, I'm using
> > Norton 360, updated August 09,
> >
> > --
> > NBF
> >
> >
> > "Gary VanderMolen (MVP)" wrote:
> >
> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
> >> Make sure that "Log on using Secure Password Authentication" is not enabled.
> >>
> >> If that setting was correct, which antivirus are you running? Some of them
> >> cause problems with Windows Mail over time.
> >>
> >> --
> >> Gary VanderMolen, Microsoft MVP (Mail)
> >> http://mvp.support.microsoft.com/def...le/vandermolen
> >>
> >>
> >> "NBF" <> wrote in message news:2B927019-5ACC-41CE-81E0-...
> >> > Hi,
> >> >
> >> > out of the blue when I access my windows mail it is asking for my user name
> >> > and password, I've tried all variations I can think off without luck, I'm
> >> > receiving the following message, any solutions?
> >> >
> >> > Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
> >> > Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
> >> > 0x800CCC90, Error Number: 0x800CCC91
> >> >
> >> > thanks,
> >> >
> >> > NBF
> >> .
> >>
> .
>

You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"NBF" <> wrote in message news:94DDA6AB-969F-47BC-A380-...
> Gary, thanks for your advice, I've managed to access my account through
> Windows Live
>
> "Gary VanderMolen (MVP)" wrote:
>
>> Norton security products are among the top three troublemakers for
>> Windows Mail. Symptoms often don't surface until several months have
>> gone by, or until an update occurs.
>> First, be sure to disable its email scanning, for the reason explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> Disabling the Norton program is often insufficient. If so, do a trial uninstall,
>> followed by using their debris removal tool:
>> http://service1.symantec.com/Support...05033108162039
>>
>> Instead of uninstalling your antivirus, another option is to upgrade to
>> Windows Live Mail, which is more resistant to the adverse effects of overly
>> intrusive antivirus products: http://download.live.com/wlmail
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> http://mvp.support.microsoft.com/def...le/vandermolen
>>
>>
>> "NBF" <> wrote in message news:3A919DA8-2906-4720-9121-...
>> > Thanks for the reply Gary, the 'Log on....... etc' is not enabled, I'm using
>> > Norton 360, updated August 09,
>> >
>> > --
>> > NBF
>> >
>> >
>> > "Gary VanderMolen (MVP)" wrote:
>> >
>> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
>> >> Make sure that "Log on using Secure Password Authentication" is not enabled.
>> >>
>> >> If that setting was correct, which antivirus are you running? Some of them
>> >> cause problems with Windows Mail over time.
>> >>
>> >> --
>> >> Gary VanderMolen, Microsoft MVP (Mail)
>> >> http://mvp.support.microsoft.com/def...le/vandermolen
>> >>
>> >>
>> >> "NBF" <> wrote in message news:2B927019-5ACC-41CE-81E0-...
>> >> > Hi,
>> >> >
>> >> > out of the blue when I access my windows mail it is asking for my user name
>> >> > and password, I've tried all variations I can think off without luck, I'm
>> >> > receiving the following message, any solutions?
>> >> >
>> >> > Account: 'Home', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server
>> >> > Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error:
>> >> > 0x800CCC90, Error Number: 0x800CCC91
>> >> >
>> >> > thanks,
>> >> >
>> >> > NBF
>> >> .
>> >>
>> .
>>