Unable to mount Exchange Store after doing a restore from a backup

Hi I need some help with an Exchange restore problem.
I tried restoring Exchange Server from a back-up copy taken a few days back.
The back was created via the standard wizard.
(Should I have excluded the MDBDATA folder from the file portion of the
backup? - could this be a problem?)
I thought I had successfully done the restore until I tried mounting the
Mailbox Store.
Got several messages the main one being,c1041724. "An internal error has
occurred. Try re-statrting the Exchange System Manager or Microsoft Exchange
Information Store service, or both."
Did this but still same error.
So thought I would restore the Exchange back up from last night. Again no
error messages on restore BUT again same error message when trying to mount
the mailbox store. Same applies to the Public folder store.
Had a quick search round the web and did the following,
Re-named the MDBDATA folder and created a new one called MDBDATA completely
empty.
Re-ran Restore bringing in Exchange Store and logs. Made sure that Last
Backup set was ticked.
Completed apparently OK but still same message, other error messages in
event viewer are,
Source Event ID
MSExchangeIS 9518
MSExchangeIS 9519 Error starting DB
ESE 619
Eror - "Information store(3016) First Storage Group, Attempted to attach to
database ‘C:\Program
Files\Exchsrvr\mdbdata\priv1.edb’ but it is a database
restored from a backup set on which hard recovery was not started or did not
complete successfully"

Have I missed something, possibly I did not run the original restore with
the correct options?
Obviously I don’t want to lose all the email data stored, what are my
options please

Andy D

Hi Andy -

First, it sounds like you're trying to do an offline restore of Exchange
(just restoring the database files) versus an online restore of Exchange.
Here's a couple things -

First, have you marked the databases as being allowed to be overwritten by a
restore? (Exchange System Manager | Servers | <servername> | First Storage
Group. Right-click on Mailbox Store | Properties. On the database tab,
check 'Database may be overwritten by a restore'

Second - if you're doing an offline restore, have you tried stopping your
Exchange services before starting the restore process?

Third - have you tried an online restore? (Don't select the databases under
your C: drive - further down, expand your Microsoft Exchange Server and
select to restore the First Storage Group . . .

--

Chad A. Gross - SBS MVP
SBS ROCKS!

www.msmvps.com/cgross
www.gosbs.org


Andy D wrote:
> Hi I need some help with an Exchange restore problem.
> I tried restoring Exchange Server from a back-up copy taken a few
> days back. The back was created via the standard wizard.
> (Should I have excluded the MDBDATA folder from the file portion of
> the backup? - could this be a problem?)
> I thought I had successfully done the restore until I tried mounting
> the Mailbox Store.
> Got several messages the main one being,c1041724. "An internal error
> has occurred. Try re-statrting the Exchange System Manager or
> Microsoft Exchange Information Store service, or both."
> Did this but still same error.
> So thought I would restore the Exchange back up from last night.
> Again no error messages on restore BUT again same error message when
> trying to mount the mailbox store. Same applies to the Public folder
> store.
> Had a quick search round the web and did the following,
> Re-named the MDBDATA folder and created a new one called MDBDATA
> completely empty.
> Re-ran Restore bringing in Exchange Store and logs. Made sure that
> Last Backup set was ticked.
> Completed apparently OK but still same message, other error messages
> in event viewer are,
> Source Event ID
> MSExchangeIS 9518
> MSExchangeIS 9519 Error starting DB
> ESE 619
> Eror - "Information store(3016) First Storage Group, Attempted to
> attach to database 'C:\Program
> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> restored from a backup set on which hard recovery was not started or
> did not complete successfully"
>
> Have I missed something, possibly I did not run the original restore
> with the correct options?
> Obviously I don't want to lose all the email data stored, what are my
> options please
>
> Andy D

Thanks Chad will try those suggestions tomorrow when back on-site and will
double how I ran restore, tried it several ways. I believe I did try stopping
exchange services before restore but got an error message. But will check
again.
Many thanks
Andy

"Chad A. Gross [SBS MVP]" wrote:

> Hi Andy -
>
> First, it sounds like you're trying to do an offline restore of Exchange
> (just restoring the database files) versus an online restore of Exchange.
> Here's a couple things -
>
> First, have you marked the databases as being allowed to be overwritten by a
> restore? (Exchange System Manager | Servers | <servername> | First Storage
> Group. Right-click on Mailbox Store | Properties. On the database tab,
> check 'Database may be overwritten by a restore'
>
> Second - if you're doing an offline restore, have you tried stopping your
> Exchange services before starting the restore process?
>
> Third - have you tried an online restore? (Don't select the databases under
> your C: drive - further down, expand your Microsoft Exchange Server and
> select to restore the First Storage Group . . .
>
> --
>
> Chad A. Gross - SBS MVP
> SBS ROCKS!
>
> www.msmvps.com/cgross
> www.gosbs.org
>
>
> Andy D wrote:
> > Hi I need some help with an Exchange restore problem.
> > I tried restoring Exchange Server from a back-up copy taken a few
> > days back. The back was created via the standard wizard.
> > (Should I have excluded the MDBDATA folder from the file portion of
> > the backup? - could this be a problem?)
> > I thought I had successfully done the restore until I tried mounting
> > the Mailbox Store.
> > Got several messages the main one being,c1041724. "An internal error
> > has occurred. Try re-statrting the Exchange System Manager or
> > Microsoft Exchange Information Store service, or both."
> > Did this but still same error.
> > So thought I would restore the Exchange back up from last night.
> > Again no error messages on restore BUT again same error message when
> > trying to mount the mailbox store. Same applies to the Public folder
> > store.
> > Had a quick search round the web and did the following,
> > Re-named the MDBDATA folder and created a new one called MDBDATA
> > completely empty.
> > Re-ran Restore bringing in Exchange Store and logs. Made sure that
> > Last Backup set was ticked.
> > Completed apparently OK but still same message, other error messages
> > in event viewer are,
> > Source Event ID
> > MSExchangeIS 9518
> > MSExchangeIS 9519 Error starting DB
> > ESE 619
> > Eror - "Information store(3016) First Storage Group, Attempted to
> > attach to database 'C:\Program
> > Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> > restored from a backup set on which hard recovery was not started or
> > did not complete successfully"
> >
> > Have I missed something, possibly I did not run the original restore
> > with the correct options?
> > Obviously I don't want to lose all the email data stored, what are my
> > options please
> >
> > Andy D
>
>
>

Hi Chad,
I marked the database as being allowed to be overwritten.
Ran restore from Backup Utility, ticking Log Files, Mailbox Store and Public
Folder Store. At the bootom of this screen it does say "If files already
exist Do Not replace".
Clicked Start Restore, on the nesxt screen it says restore to R-BLRSERVER
and I added D:\ as the temporary file location and then ticked Last Restore
Set. The back up from states R-BLRSERVER\Microsoft Information Store\First
Storage Group, which looks correct to me. Clicked on OK and restore ran and
completed successfully. No problems in report. But still unable to mount the
Mailbox store.
In the temporary file location there is a file called restore.env(dated
today) which I am sure I read somewhere indicates that the restore did not
correctly.
Event viewer shows this error,
"Information Store (5976) First Storage Group: Attempted to attach database
'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a database restored
from a backup set on which hard recovery was not started or did not complete
successfully. "
I then stopped all Exchange services and tried again. Restore failed with
"Unable to perform operation, either you cannot connect or the service you
are trying to connect to is not running".

AT the moment confused, especially as my knowledge of backups is limited, so
not certain if doing an Online or offline restore.
Can you expand on what you mean by online and how I do it, sorry to be so
thick but having a very bad day with this.But whats new when working with PC's
Rgds
Andy


"Chad A. Gross [SBS MVP]" wrote:

> Hi Andy -
>
> First, it sounds like you're trying to do an offline restore of Exchange
> (just restoring the database files) versus an online restore of Exchange.
> Here's a couple things -
>
> First, have you marked the databases as being allowed to be overwritten by a
> restore? (Exchange System Manager | Servers | <servername> | First Storage
> Group. Right-click on Mailbox Store | Properties. On the database tab,
> check 'Database may be overwritten by a restore'
>
> Second - if you're doing an offline restore, have you tried stopping your
> Exchange services before starting the restore process?
>
> Third - have you tried an online restore? (Don't select the databases under
> your C: drive - further down, expand your Microsoft Exchange Server and
> select to restore the First Storage Group . . .
>
> --
>
> Chad A. Gross - SBS MVP
> SBS ROCKS!
>
> www.msmvps.com/cgross
> www.gosbs.org
>
>
> Andy D wrote:
> > Hi I need some help with an Exchange restore problem.
> > I tried restoring Exchange Server from a back-up copy taken a few
> > days back. The back was created via the standard wizard.
> > (Should I have excluded the MDBDATA folder from the file portion of
> > the backup? - could this be a problem?)
> > I thought I had successfully done the restore until I tried mounting
> > the Mailbox Store.
> > Got several messages the main one being,c1041724. "An internal error
> > has occurred. Try re-statrting the Exchange System Manager or
> > Microsoft Exchange Information Store service, or both."
> > Did this but still same error.
> > So thought I would restore the Exchange back up from last night.
> > Again no error messages on restore BUT again same error message when
> > trying to mount the mailbox store. Same applies to the Public folder
> > store.
> > Had a quick search round the web and did the following,
> > Re-named the MDBDATA folder and created a new one called MDBDATA
> > completely empty.
> > Re-ran Restore bringing in Exchange Store and logs. Made sure that
> > Last Backup set was ticked.
> > Completed apparently OK but still same message, other error messages
> > in event viewer are,
> > Source Event ID
> > MSExchangeIS 9518
> > MSExchangeIS 9519 Error starting DB
> > ESE 619
> > Eror - "Information store(3016) First Storage Group, Attempted to
> > attach to database 'C:\Program
> > Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> > restored from a backup set on which hard recovery was not started or
> > did not complete successfully"
> >
> > Have I missed something, possibly I did not run the original restore
> > with the correct options?
> > Obviously I don't want to lose all the email data stored, what are my
> > options please
> >
> > Andy D
>
>
>

Has anyone else got any suggestions please

"Andy D" wrote:

> Hi Chad,
> I marked the database as being allowed to be overwritten.
> Ran restore from Backup Utility, ticking Log Files, Mailbox Store and Public
> Folder Store. At the bootom of this screen it does say "If files already
> exist Do Not replace".
> Clicked Start Restore, on the nesxt screen it says restore to R-BLRSERVER
> and I added D:\ as the temporary file location and then ticked Last Restore
> Set. The back up from states R-BLRSERVER\Microsoft Information Store\First
> Storage Group, which looks correct to me. Clicked on OK and restore ran and
> completed successfully. No problems in report. But still unable to mount the
> Mailbox store.
> In the temporary file location there is a file called restore.env(dated
> today) which I am sure I read somewhere indicates that the restore did not
> correctly.
> Event viewer shows this error,
> "Information Store (5976) First Storage Group: Attempted to attach database
> 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a database restored
> from a backup set on which hard recovery was not started or did not complete
> successfully. "
> I then stopped all Exchange services and tried again. Restore failed with
> "Unable to perform operation, either you cannot connect or the service you
> are trying to connect to is not running".
>
> AT the moment confused, especially as my knowledge of backups is limited, so
> not certain if doing an Online or offline restore.
> Can you expand on what you mean by online and how I do it, sorry to be so
> thick but having a very bad day with this.But whats new when working with PC's
> Rgds
> Andy
>
>
> "Chad A. Gross [SBS MVP]" wrote:
>
> > Hi Andy -
> >
> > First, it sounds like you're trying to do an offline restore of Exchange
> > (just restoring the database files) versus an online restore of Exchange.
> > Here's a couple things -
> >
> > First, have you marked the databases as being allowed to be overwritten by a
> > restore? (Exchange System Manager | Servers | <servername> | First Storage
> > Group. Right-click on Mailbox Store | Properties. On the database tab,
> > check 'Database may be overwritten by a restore'
> >
> > Second - if you're doing an offline restore, have you tried stopping your
> > Exchange services before starting the restore process?
> >
> > Third - have you tried an online restore? (Don't select the databases under
> > your C: drive - further down, expand your Microsoft Exchange Server and
> > select to restore the First Storage Group . . .
> >
> > --
> >
> > Chad A. Gross - SBS MVP
> > SBS ROCKS!
> >
> > www.msmvps.com/cgross
> > www.gosbs.org
> >
> >
> > Andy D wrote:
> > > Hi I need some help with an Exchange restore problem.
> > > I tried restoring Exchange Server from a back-up copy taken a few
> > > days back. The back was created via the standard wizard.
> > > (Should I have excluded the MDBDATA folder from the file portion of
> > > the backup? - could this be a problem?)
> > > I thought I had successfully done the restore until I tried mounting
> > > the Mailbox Store.
> > > Got several messages the main one being,c1041724. "An internal error
> > > has occurred. Try re-statrting the Exchange System Manager or
> > > Microsoft Exchange Information Store service, or both."
> > > Did this but still same error.
> > > So thought I would restore the Exchange back up from last night.
> > > Again no error messages on restore BUT again same error message when
> > > trying to mount the mailbox store. Same applies to the Public folder
> > > store.
> > > Had a quick search round the web and did the following,
> > > Re-named the MDBDATA folder and created a new one called MDBDATA
> > > completely empty.
> > > Re-ran Restore bringing in Exchange Store and logs. Made sure that
> > > Last Backup set was ticked.
> > > Completed apparently OK but still same message, other error messages
> > > in event viewer are,
> > > Source Event ID
> > > MSExchangeIS 9518
> > > MSExchangeIS 9519 Error starting DB
> > > ESE 619
> > > Eror - "Information store(3016) First Storage Group, Attempted to
> > > attach to database 'C:\Program
> > > Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> > > restored from a backup set on which hard recovery was not started or
> > > did not complete successfully"
> > >
> > > Have I missed something, possibly I did not run the original restore
> > > with the correct options?
> > > Obviously I don't want to lose all the email data stored, what are my
> > > options please
> > >
> > > Andy D
> >
> >
> >

Sorry Andy -

Actually, I spent the better part of yesterday recovering an SBS where all I
had was an offline backup of the databases (and to make it interesting, I
was restoring to a new SBS, so it was a completely different domain &
hardware).

Are you getting any specific error (including error code / event ID) in
Exchange System Manager when you try to mount the store? If you run an
eseutil /mh against the database, does it show a clean or dirty shutdown?

If that shows a dirty shutdown, try this - make a backup copy of your
MDBData directory. Once you have a backup copy, run the following commands
for both the priv1.edb & pub1.edb files.

C:\Program Files\Exchsrvr\bin\> eseutil /p "[path to your Exchange
data]\priv1.edb"
C:\Program Files\Exchsrvr\bin\> eseutil /d "[path to your Exchange
data]\priv1.edb"

After you've ran these for both priv1.edb & pub1.edb, run the following:

C:\Program Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests

Once this has completed, see if you can mount the stores . . .

--

Chad A. Gross - SBS MVP
SBS ROCKS!

www.msmvps.com/cgross
www.gosbs.org


Andy D wrote:
> Has anyone else got any suggestions please
>
> "Andy D" wrote:
>
>> Hi Chad,
>> I marked the database as being allowed to be overwritten.
>> Ran restore from Backup Utility, ticking Log Files, Mailbox Store
>> and Public Folder Store. At the bootom of this screen it does say
>> "If files already exist Do Not replace".
>> Clicked Start Restore, on the nesxt screen it says restore to
>> R-BLRSERVER
>> and I added D:\ as the temporary file location and then ticked Last
>> Restore Set. The back up from states R-BLRSERVER\Microsoft
>> Information Store\First Storage Group, which looks correct to me.
>> Clicked on OK and restore ran and completed successfully. No
>> problems in report. But still unable to mount the Mailbox store.
>> In the temporary file location there is a file called
>> restore.env(dated today) which I am sure I read somewhere indicates
>> that the restore did not correctly.
>> Event viewer shows this error,
>> "Information Store (5976) First Storage Group: Attempted to attach
>> database 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a
>> database restored from a backup set on which hard recovery was not
>> started or did not complete successfully. "
>> I then stopped all Exchange services and tried again. Restore failed
>> with "Unable to perform operation, either you cannot connect or the
>> service you are trying to connect to is not running".
>>
>> AT the moment confused, especially as my knowledge of backups is
>> limited, so not certain if doing an Online or offline restore.
>> Can you expand on what you mean by online and how I do it, sorry to
>> be so thick but having a very bad day with this.But whats new when
>> working with PC's Rgds
>> Andy
>>
>>
>> "Chad A. Gross [SBS MVP]" wrote:
>>
>>> Hi Andy -
>>>
>>> First, it sounds like you're trying to do an offline restore of
>>> Exchange (just restoring the database files) versus an online
>>> restore of Exchange. Here's a couple things -
>>>
>>> First, have you marked the databases as being allowed to be
>>> overwritten by a restore? (Exchange System Manager | Servers |
>>> <servername> | First Storage Group. Right-click on Mailbox Store |
>>> Properties. On the database tab, check 'Database may be
>>> overwritten by a restore'
>>>
>>> Second - if you're doing an offline restore, have you tried
>>> stopping your Exchange services before starting the restore process?
>>>
>>> Third - have you tried an online restore? (Don't select the
>>> databases under your C: drive - further down, expand your Microsoft
>>> Exchange Server and select to restore the First Storage Group . . .
>>>
>>> --
>>>
>>> Chad A. Gross - SBS MVP
>>> SBS ROCKS!
>>>
>>> www.msmvps.com/cgross
>>> www.gosbs.org
>>>
>>>
>>> Andy D wrote:
>>>> Hi I need some help with an Exchange restore problem.
>>>> I tried restoring Exchange Server from a back-up copy taken a few
>>>> days back. The back was created via the standard wizard.
>>>> (Should I have excluded the MDBDATA folder from the file portion of
>>>> the backup? - could this be a problem?)
>>>> I thought I had successfully done the restore until I tried
>>>> mounting the Mailbox Store.
>>>> Got several messages the main one being,c1041724. "An internal
>>>> error has occurred. Try re-statrting the Exchange System Manager or
>>>> Microsoft Exchange Information Store service, or both."
>>>> Did this but still same error.
>>>> So thought I would restore the Exchange back up from last night.
>>>> Again no error messages on restore BUT again same error message
>>>> when trying to mount the mailbox store. Same applies to the Public
>>>> folder store.
>>>> Had a quick search round the web and did the following,
>>>> Re-named the MDBDATA folder and created a new one called MDBDATA
>>>> completely empty.
>>>> Re-ran Restore bringing in Exchange Store and logs. Made sure that
>>>> Last Backup set was ticked.
>>>> Completed apparently OK but still same message, other error
>>>> messages in event viewer are,
>>>> Source Event ID
>>>> MSExchangeIS 9518
>>>> MSExchangeIS 9519 Error starting DB
>>>> ESE 619
>>>> Eror - "Information store(3016) First Storage Group, Attempted to
>>>> attach to database 'C:\Program
>>>> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
>>>> restored from a backup set on which hard recovery was not started
>>>> or did not complete successfully"
>>>>
>>>> Have I missed something, possibly I did not run the original
>>>> restore with the correct options?
>>>> Obviously I don't want to lose all the email data stored, what are
>>>> my options please
>>>>
>>>> Andy D

Hey Andy -

Take a look here too:

Mounting a Database After Restore Fails with Error Message c1041724:
http://support.microsoft.com/default...b;en-us;253931


--

Chad A. Gross - SBS MVP
SBS ROCKS!

www.msmvps.com/cgross
www.gosbs.org


Andy D wrote:
> Has anyone else got any suggestions please
>
> "Andy D" wrote:
>
>> Hi Chad,
>> I marked the database as being allowed to be overwritten.
>> Ran restore from Backup Utility, ticking Log Files, Mailbox Store
>> and Public Folder Store. At the bootom of this screen it does say
>> "If files already exist Do Not replace".
>> Clicked Start Restore, on the nesxt screen it says restore to
>> R-BLRSERVER
>> and I added D:\ as the temporary file location and then ticked Last
>> Restore Set. The back up from states R-BLRSERVER\Microsoft
>> Information Store\First Storage Group, which looks correct to me.
>> Clicked on OK and restore ran and completed successfully. No
>> problems in report. But still unable to mount the Mailbox store.
>> In the temporary file location there is a file called
>> restore.env(dated today) which I am sure I read somewhere indicates
>> that the restore did not correctly.
>> Event viewer shows this error,
>> "Information Store (5976) First Storage Group: Attempted to attach
>> database 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a
>> database restored from a backup set on which hard recovery was not
>> started or did not complete successfully. "
>> I then stopped all Exchange services and tried again. Restore failed
>> with "Unable to perform operation, either you cannot connect or the
>> service you are trying to connect to is not running".
>>
>> AT the moment confused, especially as my knowledge of backups is
>> limited, so not certain if doing an Online or offline restore.
>> Can you expand on what you mean by online and how I do it, sorry to
>> be so thick but having a very bad day with this.But whats new when
>> working with PC's Rgds
>> Andy
>>
>>
>> "Chad A. Gross [SBS MVP]" wrote:
>>
>>> Hi Andy -
>>>
>>> First, it sounds like you're trying to do an offline restore of
>>> Exchange (just restoring the database files) versus an online
>>> restore of Exchange. Here's a couple things -
>>>
>>> First, have you marked the databases as being allowed to be
>>> overwritten by a restore? (Exchange System Manager | Servers |
>>> <servername> | First Storage Group. Right-click on Mailbox Store |
>>> Properties. On the database tab, check 'Database may be
>>> overwritten by a restore'
>>>
>>> Second - if you're doing an offline restore, have you tried
>>> stopping your Exchange services before starting the restore process?
>>>
>>> Third - have you tried an online restore? (Don't select the
>>> databases under your C: drive - further down, expand your Microsoft
>>> Exchange Server and select to restore the First Storage Group . . .
>>>
>>> --
>>>
>>> Chad A. Gross - SBS MVP
>>> SBS ROCKS!
>>>
>>> www.msmvps.com/cgross
>>> www.gosbs.org
>>>
>>>
>>> Andy D wrote:
>>>> Hi I need some help with an Exchange restore problem.
>>>> I tried restoring Exchange Server from a back-up copy taken a few
>>>> days back. The back was created via the standard wizard.
>>>> (Should I have excluded the MDBDATA folder from the file portion of
>>>> the backup? - could this be a problem?)
>>>> I thought I had successfully done the restore until I tried
>>>> mounting the Mailbox Store.
>>>> Got several messages the main one being,c1041724. "An internal
>>>> error has occurred. Try re-statrting the Exchange System Manager or
>>>> Microsoft Exchange Information Store service, or both."
>>>> Did this but still same error.
>>>> So thought I would restore the Exchange back up from last night.
>>>> Again no error messages on restore BUT again same error message
>>>> when trying to mount the mailbox store. Same applies to the Public
>>>> folder store.
>>>> Had a quick search round the web and did the following,
>>>> Re-named the MDBDATA folder and created a new one called MDBDATA
>>>> completely empty.
>>>> Re-ran Restore bringing in Exchange Store and logs. Made sure that
>>>> Last Backup set was ticked.
>>>> Completed apparently OK but still same message, other error
>>>> messages in event viewer are,
>>>> Source Event ID
>>>> MSExchangeIS 9518
>>>> MSExchangeIS 9519 Error starting DB
>>>> ESE 619
>>>> Eror - "Information store(3016) First Storage Group, Attempted to
>>>> attach to database 'C:\Program
>>>> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
>>>> restored from a backup set on which hard recovery was not started
>>>> or did not complete successfully"
>>>>
>>>> Have I missed something, possibly I did not run the original
>>>> restore with the correct options?
>>>> Obviously I don't want to lose all the email data stored, what are
>>>> my options please
>>>>
>>>> Andy D

Chad,
Many thanks after working through those great instructions everything is now
working OK.
That was great, sorry for pestering you.
BTW hope your recovered SBS is working OK.
Many thanks again
Andy


"Chad A. Gross [SBS MVP]" wrote:

> Sorry Andy -
>
> Actually, I spent the better part of yesterday recovering an SBS where all I
> had was an offline backup of the databases (and to make it interesting, I
> was restoring to a new SBS, so it was a completely different domain &
> hardware).
>
> Are you getting any specific error (including error code / event ID) in
> Exchange System Manager when you try to mount the store? If you run an
> eseutil /mh against the database, does it show a clean or dirty shutdown?
>
> If that shows a dirty shutdown, try this - make a backup copy of your
> MDBData directory. Once you have a backup copy, run the following commands
> for both the priv1.edb & pub1.edb files.
>
> C:\Program Files\Exchsrvr\bin\> eseutil /p "[path to your Exchange
> data]\priv1.edb"
> C:\Program Files\Exchsrvr\bin\> eseutil /d "[path to your Exchange
> data]\priv1.edb"
>
> After you've ran these for both priv1.edb & pub1.edb, run the following:
>
> C:\Program Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests
>
> Once this has completed, see if you can mount the stores . . .
>
> --
>
> Chad A. Gross - SBS MVP
> SBS ROCKS!
>
> www.msmvps.com/cgross
> www.gosbs.org
>
>
> Andy D wrote:
> > Has anyone else got any suggestions please
> >
> > "Andy D" wrote:
> >
> >> Hi Chad,
> >> I marked the database as being allowed to be overwritten.
> >> Ran restore from Backup Utility, ticking Log Files, Mailbox Store
> >> and Public Folder Store. At the bootom of this screen it does say
> >> "If files already exist Do Not replace".
> >> Clicked Start Restore, on the nesxt screen it says restore to
> >> R-BLRSERVER
> >> and I added D:\ as the temporary file location and then ticked Last
> >> Restore Set. The back up from states R-BLRSERVER\Microsoft
> >> Information Store\First Storage Group, which looks correct to me.
> >> Clicked on OK and restore ran and completed successfully. No
> >> problems in report. But still unable to mount the Mailbox store.
> >> In the temporary file location there is a file called
> >> restore.env(dated today) which I am sure I read somewhere indicates
> >> that the restore did not correctly.
> >> Event viewer shows this error,
> >> "Information Store (5976) First Storage Group: Attempted to attach
> >> database 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a
> >> database restored from a backup set on which hard recovery was not
> >> started or did not complete successfully. "
> >> I then stopped all Exchange services and tried again. Restore failed
> >> with "Unable to perform operation, either you cannot connect or the
> >> service you are trying to connect to is not running".
> >>
> >> AT the moment confused, especially as my knowledge of backups is
> >> limited, so not certain if doing an Online or offline restore.
> >> Can you expand on what you mean by online and how I do it, sorry to
> >> be so thick but having a very bad day with this.But whats new when
> >> working with PC's Rgds
> >> Andy
> >>
> >>
> >> "Chad A. Gross [SBS MVP]" wrote:
> >>
> >>> Hi Andy -
> >>>
> >>> First, it sounds like you're trying to do an offline restore of
> >>> Exchange (just restoring the database files) versus an online
> >>> restore of Exchange. Here's a couple things -
> >>>
> >>> First, have you marked the databases as being allowed to be
> >>> overwritten by a restore? (Exchange System Manager | Servers |
> >>> <servername> | First Storage Group. Right-click on Mailbox Store |
> >>> Properties. On the database tab, check 'Database may be
> >>> overwritten by a restore'
> >>>
> >>> Second - if you're doing an offline restore, have you tried
> >>> stopping your Exchange services before starting the restore process?
> >>>
> >>> Third - have you tried an online restore? (Don't select the
> >>> databases under your C: drive - further down, expand your Microsoft
> >>> Exchange Server and select to restore the First Storage Group . . .
> >>>
> >>> --
> >>>
> >>> Chad A. Gross - SBS MVP
> >>> SBS ROCKS!
> >>>
> >>> www.msmvps.com/cgross
> >>> www.gosbs.org
> >>>
> >>>
> >>> Andy D wrote:
> >>>> Hi I need some help with an Exchange restore problem.
> >>>> I tried restoring Exchange Server from a back-up copy taken a few
> >>>> days back. The back was created via the standard wizard.
> >>>> (Should I have excluded the MDBDATA folder from the file portion of
> >>>> the backup? - could this be a problem?)
> >>>> I thought I had successfully done the restore until I tried
> >>>> mounting the Mailbox Store.
> >>>> Got several messages the main one being,c1041724. "An internal
> >>>> error has occurred. Try re-statrting the Exchange System Manager or
> >>>> Microsoft Exchange Information Store service, or both."
> >>>> Did this but still same error.
> >>>> So thought I would restore the Exchange back up from last night.
> >>>> Again no error messages on restore BUT again same error message
> >>>> when trying to mount the mailbox store. Same applies to the Public
> >>>> folder store.
> >>>> Had a quick search round the web and did the following,
> >>>> Re-named the MDBDATA folder and created a new one called MDBDATA
> >>>> completely empty.
> >>>> Re-ran Restore bringing in Exchange Store and logs. Made sure that
> >>>> Last Backup set was ticked.
> >>>> Completed apparently OK but still same message, other error
> >>>> messages in event viewer are,
> >>>> Source Event ID
> >>>> MSExchangeIS 9518
> >>>> MSExchangeIS 9519 Error starting DB
> >>>> ESE 619
> >>>> Eror - "Information store(3016) First Storage Group, Attempted to
> >>>> attach to database 'C:\Program
> >>>> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> >>>> restored from a backup set on which hard recovery was not started
> >>>> or did not complete successfully"
> >>>>
> >>>> Have I missed something, possibly I did not run the original
> >>>> restore with the correct options?
> >>>> Obviously I don't want to lose all the email data stored, what are
> >>>> my options please
> >>>>
> >>>> Andy D
>
>
>

Hi

I am also experiencing the same issue, but when I run the C:\Program
Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests command, it
asks me to choose the database. I tried with both Mailbox Store and Public
Folder Store, but it comes up with the message "Isinteg cannot initiate the
verification process. Please review the log files for more information."
Which log files should I review?

Additionally, I also find these error messages in the Event Viewer with the
Event ID 9175:

The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available. Either there are
network problems or the Microsoft Exchange Server computer is down for
maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.


Any help will be highly appreciated.. I am really stuck!!!

Thanks a lot!

------------------------------------------------------------------------------------------------

"Chad A. Gross [SBS MVP]" wrote:

> Sorry Andy -
>
> Actually, I spent the better part of yesterday recovering an SBS where all I
> had was an offline backup of the databases (and to make it interesting, I
> was restoring to a new SBS, so it was a completely different domain &
> hardware).
>
> Are you getting any specific error (including error code / event ID) in
> Exchange System Manager when you try to mount the store? If you run an
> eseutil /mh against the database, does it show a clean or dirty shutdown?
>
> If that shows a dirty shutdown, try this - make a backup copy of your
> MDBData directory. Once you have a backup copy, run the following commands
> for both the priv1.edb & pub1.edb files.
>
> C:\Program Files\Exchsrvr\bin\> eseutil /p "[path to your Exchange
> data]\priv1.edb"
> C:\Program Files\Exchsrvr\bin\> eseutil /d "[path to your Exchange
> data]\priv1.edb"
>
> After you've ran these for both priv1.edb & pub1.edb, run the following:
>
> C:\Program Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests
>
> Once this has completed, see if you can mount the stores . . .
>
> --
>
> Chad A. Gross - SBS MVP
> SBS ROCKS!
>
> www.msmvps.com/cgross
> www.gosbs.org
>
>
> Andy D wrote:
> > Has anyone else got any suggestions please
> >
> > "Andy D" wrote:
> >
> >> Hi Chad,
> >> I marked the database as being allowed to be overwritten.
> >> Ran restore from Backup Utility, ticking Log Files, Mailbox Store
> >> and Public Folder Store. At the bootom of this screen it does say
> >> "If files already exist Do Not replace".
> >> Clicked Start Restore, on the nesxt screen it says restore to
> >> R-BLRSERVER
> >> and I added D:\ as the temporary file location and then ticked Last
> >> Restore Set. The back up from states R-BLRSERVER\Microsoft
> >> Information Store\First Storage Group, which looks correct to me.
> >> Clicked on OK and restore ran and completed successfully. No
> >> problems in report. But still unable to mount the Mailbox store.
> >> In the temporary file location there is a file called
> >> restore.env(dated today) which I am sure I read somewhere indicates
> >> that the restore did not correctly.
> >> Event viewer shows this error,
> >> "Information Store (5976) First Storage Group: Attempted to attach
> >> database 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a
> >> database restored from a backup set on which hard recovery was not
> >> started or did not complete successfully. "
> >> I then stopped all Exchange services and tried again. Restore failed
> >> with "Unable to perform operation, either you cannot connect or the
> >> service you are trying to connect to is not running".
> >>
> >> AT the moment confused, especially as my knowledge of backups is
> >> limited, so not certain if doing an Online or offline restore.
> >> Can you expand on what you mean by online and how I do it, sorry to
> >> be so thick but having a very bad day with this.But whats new when
> >> working with PC's Rgds
> >> Andy
> >>
> >>
> >> "Chad A. Gross [SBS MVP]" wrote:
> >>
> >>> Hi Andy -
> >>>
> >>> First, it sounds like you're trying to do an offline restore of
> >>> Exchange (just restoring the database files) versus an online
> >>> restore of Exchange. Here's a couple things -
> >>>
> >>> First, have you marked the databases as being allowed to be
> >>> overwritten by a restore? (Exchange System Manager | Servers |
> >>> <servername> | First Storage Group. Right-click on Mailbox Store |
> >>> Properties. On the database tab, check 'Database may be
> >>> overwritten by a restore'
> >>>
> >>> Second - if you're doing an offline restore, have you tried
> >>> stopping your Exchange services before starting the restore process?
> >>>
> >>> Third - have you tried an online restore? (Don't select the
> >>> databases under your C: drive - further down, expand your Microsoft
> >>> Exchange Server and select to restore the First Storage Group . . .
> >>>
> >>> --
> >>>
> >>> Chad A. Gross - SBS MVP
> >>> SBS ROCKS!
> >>>
> >>> www.msmvps.com/cgross
> >>> www.gosbs.org
> >>>
> >>>
> >>> Andy D wrote:
> >>>> Hi I need some help with an Exchange restore problem.
> >>>> I tried restoring Exchange Server from a back-up copy taken a few
> >>>> days back. The back was created via the standard wizard.
> >>>> (Should I have excluded the MDBDATA folder from the file portion of
> >>>> the backup? - could this be a problem?)
> >>>> I thought I had successfully done the restore until I tried
> >>>> mounting the Mailbox Store.
> >>>> Got several messages the main one being,c1041724. "An internal
> >>>> error has occurred. Try re-statrting the Exchange System Manager or
> >>>> Microsoft Exchange Information Store service, or both."
> >>>> Did this but still same error.
> >>>> So thought I would restore the Exchange back up from last night.
> >>>> Again no error messages on restore BUT again same error message
> >>>> when trying to mount the mailbox store. Same applies to the Public
> >>>> folder store.
> >>>> Had a quick search round the web and did the following,
> >>>> Re-named the MDBDATA folder and created a new one called MDBDATA
> >>>> completely empty.
> >>>> Re-ran Restore bringing in Exchange Store and logs. Made sure that
> >>>> Last Backup set was ticked.
> >>>> Completed apparently OK but still same message, other error
> >>>> messages in event viewer are,
> >>>> Source Event ID
> >>>> MSExchangeIS 9518
> >>>> MSExchangeIS 9519 Error starting DB
> >>>> ESE 619
> >>>> Eror - "Information store(3016) First Storage Group, Attempted to
> >>>> attach to database 'C:\Program
> >>>> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> >>>> restored from a backup set on which hard recovery was not started
> >>>> or did not complete successfully"
> >>>>
> >>>> Have I missed something, possibly I did not run the original
> >>>> restore with the correct options?
> >>>> Obviously I don't want to lose all the email data stored, what are
> >>>> my options please
> >>>>
> >>>> Andy D
>
>
>

Hi Saajan my knowledge is not sufficient to help you but I did find this,
which might be of help.

Hello Christian,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the Mailbox Store or
Public Folder Store cannot automatically mount after the SBS 2003 Server
reboot. If I have misunderstood your concern, please don't hesitate to let
me know.

To narrow down this issue, please answer and perform the following
questions and steps:

1. As you mentioned, since this issue occurs after you have swung the SBS
2003 to a new Hardware, let's re-check the configuration of the Server:

A. Please run "services.msc" at command prompt, and verify the Startup
Type of the Microsoft Exchange Information Store is Automatic, and the
Status of the service is Started.

B. Open the Exchange Server Management, point to Servers -> First Storage
Group, right-click Mailbox Store and select Properties, on the dialog box,
click Database tab, clear click 'Do not mount this store at start-up'
option. Please also do the same steps to the Public Folder Store. Then
check if the issue can be
re-produced.

2. Please locate the Errorlog.txt and Eventlog.txt from the ..\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs folder,
and check whether there are any error messages noted on this issue, then
paste the full context in your reply.

3. Plesae kindly re-confirm whether or not this issue occurs with the
Mailbox Store or the Public Folder Store.

Additionally, I'm glad to provide the below KB article for your reference:

274534 XADM: Event ID 9175, 9546, 9519 Messages Occur When Mailbox Store
Fails
http://support.microsoft.com/?id=274534

290215 XADM: Cannot Mount Mailbox or Public Store and Event ID 491 Occurs
http://support.microsoft.com/?id=290215

822449 Error c1041724 Occurs When You Try to Mount a Database on an Exchange
http://support.microsoft.com/?id=822449

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Rgds
Andy


"Saajan" wrote:

> Hi
>
> I am also experiencing the same issue, but when I run the C:\Program
> Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests command, it
> asks me to choose the database. I tried with both Mailbox Store and Public
> Folder Store, but it comes up with the message "Isinteg cannot initiate the
> verification process. Please review the log files for more information."
> Which log files should I review?
>
> Additionally, I also find these error messages in the Event Viewer with the
> Event ID 9175:
>
> The MAPI call 'OpenMsgStore' failed with the following error:
> The Microsoft Exchange Server computer is not available. Either there are
> network problems or the Microsoft Exchange Server computer is down for
> maintenance.
> The MAPI provider failed.
> Microsoft Exchange Server Information Store
> ID no: 8004011d-0526-00000000
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
>
> Any help will be highly appreciated.. I am really stuck!!!
>
> Thanks a lot!
>
> ------------------------------------------------------------------------------------------------
>
> "Chad A. Gross [SBS MVP]" wrote:
>
> > Sorry Andy -
> >
> > Actually, I spent the better part of yesterday recovering an SBS where all I
> > had was an offline backup of the databases (and to make it interesting, I
> > was restoring to a new SBS, so it was a completely different domain &
> > hardware).
> >
> > Are you getting any specific error (including error code / event ID) in
> > Exchange System Manager when you try to mount the store? If you run an
> > eseutil /mh against the database, does it show a clean or dirty shutdown?
> >
> > If that shows a dirty shutdown, try this - make a backup copy of your
> > MDBData directory. Once you have a backup copy, run the following commands
> > for both the priv1.edb & pub1.edb files.
> >
> > C:\Program Files\Exchsrvr\bin\> eseutil /p "[path to your Exchange
> > data]\priv1.edb"
> > C:\Program Files\Exchsrvr\bin\> eseutil /d "[path to your Exchange
> > data]\priv1.edb"
> >
> > After you've ran these for both priv1.edb & pub1.edb, run the following:
> >
> > C:\Program Files\Exchsrvr\bin\> isinteg -fix -s <servername> -test alltests
> >
> > Once this has completed, see if you can mount the stores . . .
> >
> > --
> >
> > Chad A. Gross - SBS MVP
> > SBS ROCKS!
> >
> > www.msmvps.com/cgross
> > www.gosbs.org
> >
> >
> > Andy D wrote:
> > > Has anyone else got any suggestions please
> > >
> > > "Andy D" wrote:
> > >
> > >> Hi Chad,
> > >> I marked the database as being allowed to be overwritten.
> > >> Ran restore from Backup Utility, ticking Log Files, Mailbox Store
> > >> and Public Folder Store. At the bootom of this screen it does say
> > >> "If files already exist Do Not replace".
> > >> Clicked Start Restore, on the nesxt screen it says restore to
> > >> R-BLRSERVER
> > >> and I added D:\ as the temporary file location and then ticked Last
> > >> Restore Set. The back up from states R-BLRSERVER\Microsoft
> > >> Information Store\First Storage Group, which looks correct to me.
> > >> Clicked on OK and restore ran and completed successfully. No
> > >> problems in report. But still unable to mount the Mailbox store.
> > >> In the temporary file location there is a file called
> > >> restore.env(dated today) which I am sure I read somewhere indicates
> > >> that the restore did not correctly.
> > >> Event viewer shows this error,
> > >> "Information Store (5976) First Storage Group: Attempted to attach
> > >> database 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb' but it is a
> > >> database restored from a backup set on which hard recovery was not
> > >> started or did not complete successfully. "
> > >> I then stopped all Exchange services and tried again. Restore failed
> > >> with "Unable to perform operation, either you cannot connect or the
> > >> service you are trying to connect to is not running".
> > >>
> > >> AT the moment confused, especially as my knowledge of backups is
> > >> limited, so not certain if doing an Online or offline restore.
> > >> Can you expand on what you mean by online and how I do it, sorry to
> > >> be so thick but having a very bad day with this.But whats new when
> > >> working with PC's Rgds
> > >> Andy
> > >>
> > >>
> > >> "Chad A. Gross [SBS MVP]" wrote:
> > >>
> > >>> Hi Andy -
> > >>>
> > >>> First, it sounds like you're trying to do an offline restore of
> > >>> Exchange (just restoring the database files) versus an online
> > >>> restore of Exchange. Here's a couple things -
> > >>>
> > >>> First, have you marked the databases as being allowed to be
> > >>> overwritten by a restore? (Exchange System Manager | Servers |
> > >>> <servername> | First Storage Group. Right-click on Mailbox Store |
> > >>> Properties. On the database tab, check 'Database may be
> > >>> overwritten by a restore'
> > >>>
> > >>> Second - if you're doing an offline restore, have you tried
> > >>> stopping your Exchange services before starting the restore process?
> > >>>
> > >>> Third - have you tried an online restore? (Don't select the
> > >>> databases under your C: drive - further down, expand your Microsoft
> > >>> Exchange Server and select to restore the First Storage Group . . .
> > >>>
> > >>> --
> > >>>
> > >>> Chad A. Gross - SBS MVP
> > >>> SBS ROCKS!
> > >>>
> > >>> www.msmvps.com/cgross
> > >>> www.gosbs.org
> > >>>
> > >>>
> > >>> Andy D wrote:
> > >>>> Hi I need some help with an Exchange restore problem.
> > >>>> I tried restoring Exchange Server from a back-up copy taken a few
> > >>>> days back. The back was created via the standard wizard.
> > >>>> (Should I have excluded the MDBDATA folder from the file portion of
> > >>>> the backup? - could this be a problem?)
> > >>>> I thought I had successfully done the restore until I tried
> > >>>> mounting the Mailbox Store.
> > >>>> Got several messages the main one being,c1041724. "An internal
> > >>>> error has occurred. Try re-statrting the Exchange System Manager or
> > >>>> Microsoft Exchange Information Store service, or both."
> > >>>> Did this but still same error.
> > >>>> So thought I would restore the Exchange back up from last night.
> > >>>> Again no error messages on restore BUT again same error message
> > >>>> when trying to mount the mailbox store. Same applies to the Public
> > >>>> folder store.
> > >>>> Had a quick search round the web and did the following,
> > >>>> Re-named the MDBDATA folder and created a new one called MDBDATA
> > >>>> completely empty.
> > >>>> Re-ran Restore bringing in Exchange Store and logs. Made sure that
> > >>>> Last Backup set was ticked.
> > >>>> Completed apparently OK but still same message, other error
> > >>>> messages in event viewer are,
> > >>>> Source Event ID
> > >>>> MSExchangeIS 9518
> > >>>> MSExchangeIS 9519 Error starting DB
> > >>>> ESE 619
> > >>>> Eror - "Information store(3016) First Storage Group, Attempted to
> > >>>> attach to database 'C:\Program
> > >>>> Files\Exchsrvr\mdbdata\priv1.edb' but it is a database
> > >>>> restored from a backup set on which hard recovery was not started
> > >>>> or did not complete successfully"
> > >>>>
> > >>>> Have I missed something, possibly I did not run the original
> > >>>> restore with the correct options?
> > >>>> Obviously I don't want to lose all the email data stored, what are
> > >>>> my options please
> > >>>>
> > >>>> Andy D
> >
> >
> >