Unable to open attachments in Windows Mail

There are discussions on this general subject but no aparent resolution.
About two months ago I was sometimes prevented from opening photo attachments
on some emails received from the same party and sometimes could open them.
By this I mean, I would click on the paperclip where a list of photos would
appear and I'd click on on photo and I'd get a message saying: "Windows
cannot find file name (photo captions used by sender).jpg. Make sure your
typed the name correctly and then try again." Well, of course I didn't type
the file name; the sender did. I could click on the save attachments, and
once saved to a folder I could open them from the folder. I forwarded the
mail to others, and they report no problems in viewing the photos. I can
also view the photos in the email itself, but it would be necessary to scan
up and down and from left to right to view the whold photo and the caption
would not appear.

As I say, this would be inconsistent. Some email from the same person I can
open the photos by clicking the paper clip and selecting photos to view and
it will work fine. However, most ot the time I would have the problem
discussed above.

Today, for the first time I got the following error message: "There was an
error saving one or more of the attachments. Please check your free space
and try again." There was one photo that I could not save. I have pleanty
of free space and can view the photo in the email itself.

I've never had these problems before early June of this year.

[crosspost to IE General]

Did you install IE8 in early June?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
listed in Installed Updates?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

If you do the following, does the behavior persist?

=> Start | All Programs | right-click on Windows Mail | select Properties
| Start in <=delete the value here (leaving it empty/blank) & OK your way
out.

NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
resolve the behavior but you should not have encountered it in the first
place if IE8 was installed properly; cf.
http://groups.google.com/group/micro...7d79493eac253d


Kyro81 wrote:
> There are discussions on this general subject but no aparent resolution.
> About two months ago I was sometimes prevented from opening photo
> attachments on some emails received from the same party and sometimes
> could
> open them. By this I mean, I would click on the paperclip where a list of
> photos would appear and I'd click on on photo and I'd get a message
> saying:
> "Windows cannot find file name (photo captions used by sender).jpg. Make
> sure your typed the name correctly and then try again." Well, of course
> I
> didn't type the file name; the sender did. I could click on the save
> attachments, and once saved to a folder I could open them from the folder.
> I forwarded the mail to others, and they report no problems in viewing the
> photos. I can also view the photos in the email itself, but it would be
> necessary to scan up and down and from left to right to view the whold
> photo and the caption would not appear.
>
> As I say, this would be inconsistent. Some email from the same person I
> can
> open the photos by clicking the paper clip and selecting photos to view
> and
> it will work fine. However, most ot the time I would have the problem
> discussed above.
>
> Today, for the first time I got the following error message: "There was
> an
> error saving one or more of the attachments. Please check your free space
> and try again." There was one photo that I could not save. I have
> pleanty
> of free space and can view the photo in the email itself.
>
> I've never had these problems before early June of this year.

I have this message error :

Impossible de trouver l'hôte POP3. Vérifiez que vous avez entré correctement
le nom du serveur.
Compte : 'Personnel', Serveur : 'POP3', Protocole : POP3, Port : 110,
Sécurisé (SSL) : Non, Erreur de socket : 11001, Numéro d'erreur : 0x800CCC0D

what error is? Thanks you for response. Philipe

Your symptoms are classic for the IE8-induced attachments issue.
Most users who uninstalled IE8 were able to regain normal function.
http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)


"Kyro81" <> wrote in message news:C80225EF-69E7-47EA-93BF-...
> There are discussions on this general subject but no aparent resolution.
> About two months ago I was sometimes prevented from opening photo attachments
> on some emails received from the same party and sometimes could open them.
> By this I mean, I would click on the paperclip where a list of photos would
> appear and I'd click on on photo and I'd get a message saying: "Windows
> cannot find file name (photo captions used by sender).jpg. Make sure your
> typed the name correctly and then try again." Well, of course I didn't type
> the file name; the sender did. I could click on the save attachments, and
> once saved to a folder I could open them from the folder. I forwarded the
> mail to others, and they report no problems in viewing the photos. I can
> also view the photos in the email itself, but it would be necessary to scan
> up and down and from left to right to view the whold photo and the caption
> would not appear.
>
> As I say, this would be inconsistent. Some email from the same person I can
> open the photos by clicking the paper clip and selecting photos to view and
> it will work fine. However, most ot the time I would have the problem
> discussed above.
>
> Today, for the first time I got the following error message: "There was an
> error saving one or more of the attachments. Please check your free space
> and try again." There was one photo that I could not save. I have pleanty
> of free space and can view the photo in the email itself.
>
> I've never had these problems before early June of this year.

"PA Bear [MS MVP]" wrote:

> [crosspost to IE General]
>
> Did you install IE8 in early June?
>
> What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you installed
> IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
> listed in Installed Updates?
>
> Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
> an available Restore Point which predates the install of IE8?
>
> If you do the following, does the behavior persist?
>
> => Start | All Programs | right-click on Windows Mail | select Properties
> | Start in <=delete the value here (leaving it empty/blank) & OK your way
> out.
>
> NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
> resolve the behavior but you should not have encountered it in the first
> place if IE8 was installed properly; cf.
> http://groups.google.com/group/micro...7d79493eac253d
>
>
> Kyro81 wrote:
> > There are discussions on this general subject but no aparent resolution.
> > About two months ago I was sometimes prevented from opening photo
> > attachments on some emails received from the same party and sometimes
> > could
> > open them. By this I mean, I would click on the paperclip where a list of
> > photos would appear and I'd click on on photo and I'd get a message
> > saying:
> > "Windows cannot find file name (photo captions used by sender).jpg. Make
> > sure your typed the name correctly and then try again." Well, of course
> > I
> > didn't type the file name; the sender did. I could click on the save
> > attachments, and once saved to a folder I could open them from the folder.
> > I forwarded the mail to others, and they report no problems in viewing the
> > photos. I can also view the photos in the email itself, but it would be
> > necessary to scan up and down and from left to right to view the whold
> > photo and the caption would not appear.
> >
> > As I say, this would be inconsistent. Some email from the same person I
> > can
> > open the photos by clicking the paper clip and selecting photos to view
> > and
> > it will work fine. However, most ot the time I would have the problem
> > discussed above.
> >
> > Today, for the first time I got the following error message: "There was
> > an
> > error saving one or more of the attachments. Please check your free space
> > and try again." There was one photo that I could not save. I have
> > pleanty
> > of free space and can view the photo in the email itself.
> >
> > I've never had these problems before early June of this year.
>
>

I'm having a terrible time trying to get back to this discussion. The email
notice I received for the first response would not bring me back to this
place. I got a blank window. To the first response, yes I did recently
install IE8. My sister, who is almost 90, installed it and lost all her
email. She had to get help to reinstall her program. I have uninstalled IE8
and Gary proved correct: it cured my problem with attachemnts. My computer
performance rating is 5.3. Why should I be having so many problems with IE
8, and why doesn't the email link notifiying me of replies work? I have a
hell of a time finding my way back to this discussion. Thanks for the help.

"Gary VanderMolen" wrote:

> Your symptoms are classic for the IE8-induced attachments issue.
> Most users who uninstalled IE8 were able to regain normal function.
> http://support.microsoft.com/kb/957700
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Kyro81" <> wrote in message news:C80225EF-69E7-47EA-93BF-...
> > There are discussions on this general subject but no aparent resolution.
> > About two months ago I was sometimes prevented from opening photo attachments
> > on some emails received from the same party and sometimes could open them.
> > By this I mean, I would click on the paperclip where a list of photos would
> > appear and I'd click on on photo and I'd get a message saying: "Windows
> > cannot find file name (photo captions used by sender).jpg. Make sure your
> > typed the name correctly and then try again." Well, of course I didn't type
> > the file name; the sender did. I could click on the save attachments, and
> > once saved to a folder I could open them from the folder. I forwarded the
> > mail to others, and they report no problems in viewing the photos. I can
> > also view the photos in the email itself, but it would be necessary to scan
> > up and down and from left to right to view the whold photo and the caption
> > would not appear.
> >
> > As I say, this would be inconsistent. Some email from the same person I can
> > open the photos by clicking the paper clip and selecting photos to view and
> > it will work fine. However, most ot the time I would have the problem
> > discussed above.
> >
> > Today, for the first time I got the following error message: "There was an
> > error saving one or more of the attachments. Please check your free space
> > and try again." There was one photo that I could not save. I have pleanty
> > of free space and can view the photo in the email itself.
> >
> > I've never had these problems before early June of this year.
>

Good to hear that uninstalling IE8 fixed the attachments issue for you.

The web interface for this 'forum' (actually a newsgroup) is very poorly designed.
Most of us who do this regularly access with a a newsgroup reader such as
Windows Mail. Try clicking on this link to see if it will take you there:

news://msnews.microsoft.com/microsof...ows.vista.mail

--
Gary VanderMolen, MS-MVP (Mail)


"Kyro81" <> wrote in message news:82F7C7ED-BD3B-45CC-B071-...
> I'm having a terrible time trying to get back to this discussion. The email
> notice I received for the first response would not bring me back to this
> place. I got a blank window. To the first response, yes I did recently
> install IE8. My sister, who is almost 90, installed it and lost all her
> email. She had to get help to reinstall her program. I have uninstalled IE8
> and Gary proved correct: it cured my problem with attachemnts. My computer
> performance rating is 5.3. Why should I be having so many problems with IE
> 8, and why doesn't the email link notifiying me of replies work? I have a
> hell of a time finding my way back to this discussion. Thanks for the help.
>
> "Gary VanderMolen" wrote:
>
>> Your symptoms are classic for the IE8-induced attachments issue.
>> Most users who uninstalled IE8 were able to regain normal function.
>> http://support.microsoft.com/kb/957700
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Kyro81" <> wrote in message news:C80225EF-69E7-47EA-93BF-...
>> > There are discussions on this general subject but no aparent resolution.
>> > About two months ago I was sometimes prevented from opening photo attachments
>> > on some emails received from the same party and sometimes could open them.
>> > By this I mean, I would click on the paperclip where a list of photos would
>> > appear and I'd click on on photo and I'd get a message saying: "Windows
>> > cannot find file name (photo captions used by sender).jpg. Make sure your
>> > typed the name correctly and then try again." Well, of course I didn't type
>> > the file name; the sender did. I could click on the save attachments, and
>> > once saved to a folder I could open them from the folder. I forwarded the
>> > mail to others, and they report no problems in viewing the photos. I can
>> > also view the photos in the email itself, but it would be necessary to scan
>> > up and down and from left to right to view the whold photo and the caption
>> > would not appear.
>> >
>> > As I say, this would be inconsistent. Some email from the same person I can
>> > open the photos by clicking the paper clip and selecting photos to view and
>> > it will work fine. However, most ot the time I would have the problem
>> > discussed above.
>> >
>> > Today, for the first time I got the following error message: "There was an
>> > error saving one or more of the attachments. Please check your free space
>> > and try again." There was one photo that I could not save. I have pleanty
>> > of free space and can view the photo in the email itself.
>> >
>> > I've never had these problems before early June of this year.
>>

Thanks, yes uninstalling IE 8 works with attachments and it apparently worked
for the email link as well as it got me back here nicely. I guess the main
question is why is IE8 out there when it causes so many problems? I got a
continued request on Facebook insisting I install it. I did and got nothing
but problems. I have been futzing with computers for a long time, and though
pretty old myslef (83) have been a faithful user of Windows. I'm beginning
to have serious doubts about this loyalty.

"Gary VanderMolen" wrote:

> Good to hear that uninstalling IE8 fixed the attachments issue for you.
>
> The web interface for this 'forum' (actually a newsgroup) is very poorly designed.
> Most of us who do this regularly access with a a newsgroup reader such as
> Windows Mail. Try clicking on this link to see if it will take you there:
>
> news://msnews.microsoft.com/microsof...ows.vista.mail
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Kyro81" <> wrote in message news:82F7C7ED-BD3B-45CC-B071-...
> > I'm having a terrible time trying to get back to this discussion. The email
> > notice I received for the first response would not bring me back to this
> > place. I got a blank window. To the first response, yes I did recently
> > install IE8. My sister, who is almost 90, installed it and lost all her
> > email. She had to get help to reinstall her program. I have uninstalled IE8
> > and Gary proved correct: it cured my problem with attachemnts. My computer
> > performance rating is 5.3. Why should I be having so many problems with IE
> > 8, and why doesn't the email link notifiying me of replies work? I have a
> > hell of a time finding my way back to this discussion. Thanks for the help.
> >
> > "Gary VanderMolen" wrote:
> >
> >> Your symptoms are classic for the IE8-induced attachments issue.
> >> Most users who uninstalled IE8 were able to regain normal function.
> >> http://support.microsoft.com/kb/957700
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Kyro81" <> wrote in message news:C80225EF-69E7-47EA-93BF-...
> >> > There are discussions on this general subject but no aparent resolution.
> >> > About two months ago I was sometimes prevented from opening photo attachments
> >> > on some emails received from the same party and sometimes could open them.
> >> > By this I mean, I would click on the paperclip where a list of photos would
> >> > appear and I'd click on on photo and I'd get a message saying: "Windows
> >> > cannot find file name (photo captions used by sender).jpg. Make sure your
> >> > typed the name correctly and then try again." Well, of course I didn't type
> >> > the file name; the sender did. I could click on the save attachments, and
> >> > once saved to a folder I could open them from the folder. I forwarded the
> >> > mail to others, and they report no problems in viewing the photos. I can
> >> > also view the photos in the email itself, but it would be necessary to scan
> >> > up and down and from left to right to view the whold photo and the caption
> >> > would not appear.
> >> >
> >> > As I say, this would be inconsistent. Some email from the same person I can
> >> > open the photos by clicking the paper clip and selecting photos to view and
> >> > it will work fine. However, most ot the time I would have the problem
> >> > discussed above.
> >> >
> >> > Today, for the first time I got the following error message: "There was an
> >> > error saving one or more of the attachments. Please check your free space
> >> > and try again." There was one photo that I could not save. I have pleanty
> >> > of free space and can view the photo in the email itself.
> >> >
> >> > I've never had these problems before early June of this year.
> >>
>

The vast majority of those who've installed IE8 have not encountered any of
the problems you or anyone else has mentioned in this thread.

My personal recommendations for installing (and uninstalling) IE8 are as
follows:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/int...ide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live;
anti-virus application) and third-party Windows Themes before installing
IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Kyro81 wrote:
> Thanks, yes uninstalling IE 8 works with attachments and it apparently
> worked for the email link as well as it got me back here nicely. I guess
> the main question is why is IE8 out there when it causes so many problems?
<snip>

"Philippe" <> wrote in message
news:...
>
> I have this message error :
>
> Impossible de trouver l'hôte POP3. Vérifiez que vous avez entré
> correctement le nom du serveur.
> Compte : 'Personnel', Serveur : 'POP3', Protocole : POP3, Port : 110,
> Sécurisé (SSL) : Non, Erreur de socket : 11001, Numéro d'erreur :
> 0x800CCC0D
>
> what error is? Thanks you for response. Philipe

Enter the correct server names at tools>accounts>select your
account>properties>server tab.

pop.sfr.fr et smtp.sfr.fr

http://groups.google.com/groups/sear...hors=&safe=off

--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/