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I won't have time until the weekend probably. I will let you guys know
what's what after that. "Gary VanderMolen" wrote: > That's a good start. Go ahead and do the part of PA Bear's recommendations > that you haven't already done. While ZA is uninstalled, test your Windows Mail > to see if that cured the problem. > > If all else fails, upgrade to Windows Live Mail: > > http://download.live.com/wlmail > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "anhlyss" <> wrote in message news:CE26012A-92D4-479E-8C3D-... > > That was one of the first things I did. > > > > "Gary VanderMolen" wrote: > > > >> As a minimum, you need to turn off email scanning in Zone Alarm. > >> Antivirus email scanning can cause assorted odd problems, including > >> difficulties with attachments. > >> > >> -- > >> Gary VanderMolen, MS-MVP (Mail) > >> > >> > >> "anhlyss" <> wrote in message news:98BA985E-E8E1-477A-843A-... > >> > > >> > Sorry, I didn't see this until now. I am not always getting notifications > >> > of replies. You are not chopped liver  > >> > > >> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't > >> > know if it is installed. > >> > > >> > This happens with every attachment (even pictures, although they are shown > >> > in the body of the email) > >> > > >> > No, I can't open an attachment in an email I send myself, nor can I open it > >> > in the "sent" folder. > >> > > >> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know > >> > it doesn't make any sense, but that is what is happening. > >> > > >> > I don't know which mail clients are being used, as I am getting email from > >> > several people/sources including Red River College, my friends and family, my > >> > bank, etc. Since I can't open ANY attachments, I don't see that this matters > >> > much. > >> > > >> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have > >> > already gone through all of the steps with Zone Alarm support, so I don't > >> > think that is the problem. > >> > > >> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet > >> > scanning, email scanning, etc.) which I have been using ever since I bought > >> > my computer (in May 2008) with no problems. > >> > > >> > I had a Norton Trial installed, but removed it almost immediately, and > >> > checked the registry to ensure there were no bits remaining. > >> > > >> > > >> > > >> > > >> > "PA Bear [MS MVP]" wrote: > >> > > >> >> More questions, I'm afraid: > >> >> > >> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta > >> >> installed? > >> >> > >> >> Does this happen with any attachment or just some attachments? > >> >> > >> >> If you send yourself a message with an attachment, can you open the > >> >> attachment in Windows Mail after receiving it? Can you open the attachment > >> >> in your copy of the message in Sent Items folder? > >> >> > >> >> What Mail Client are you using at work? (It doesn't make sense that > >> >> attempting to open the attachment in Windows Mail would have any affect on > >> >> the attachment when Forwarded.) > >> >> > >> >> What Mail Clients are being used to send these message(s) to you (e.g., MS > >> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been > >> >> forwarded to you? > >> >> > >> >> > ...I was able to open all attachments 2 weeks ago, but can't now. > >> >> > >> >> What change(s) did you make to your system 2 weeks ago (e.g., > >> >> installed/uninstall something, including Windows Updates; upgraded or > >> >> replaced your anti-virus application)? > >> >> > >> >> Speaking of which... > >> >> > >> >> What anti-virus application or security suite is installed and is your > >> >> subscription current? What anti-spyware applications (other than Defender)? > >> >> What third-party firewall (if any)? > >> >> > >> >> Has a Norton or McAfee application ever been installed on this machine > >> >> (e.g., a free-trial version that came preinstalled when you bought it)? > >> >> > >> >> > >> >> anhlyss wrote: > >> >> > Yes, and if I forward the message to my email program at work, or to my > >> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open > >> >> > it in Windows Mail). > >> >> > > >> >> > If I had tried to open it in Windows Mail, however, I can forward the > >> >> > message to other people, but they can't open the attachment. They get a > >> >> > message that it has been "moved". > >> >> > > >> >> > "PA Bear [MS MVP]" wrote: > >> >> >> Can you open the attachments if you access the message from the inbox on > >> >> >> the account's web-mail page? > >> >> >> > >> >> >> anhlyss wrote: > >> >> >>> No, these were sent from many different people using many different > >> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't > >> >> >>> now. > >> >> >>> > >> >> >>> "PA Bear [MS MVP]" wrote: > >> >> >>> > >> >> >>>> Were the messages sent by someone use MS Outlook? > >> >> >>>> > >> >> >>>> anhlyss wrote: > >> >> >>>>> I, like many others based on previous posts, am unable to open or save > >> >> >>>>> attachments in windows mail. I have also tried to forward the > >> >> >>>>> messages > >> >> >>>>> to > >> >> >>>>> my work email, but the attachments seem to be "missing" from the > >> >> >>>>> forwarded > >> >> >>>>> messages once I have tried to open them in Windows mail. > >> >> >>>>> > >> >> >>>>> As suggested in other threads, I have ensured that I have unchecked > >> >> >>>>> the > >> >> >>>>> "do > >> >> >>>>> not allow attachments to be opened" box in options, disabled email > >> >> >>>>> scanning > >> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of > >> >> >>>>> these > >> >> >>>>> works. > >> >> >>>>> > >> >> >>>>> If I click on the attachment to open it, the little hourglass pointer > >> >> >>>>> comes > >> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I > >> >> >>>>> try > >> >> >>>>> to > >> >> >>>>> save the attachment, I get this message: > >> >> >>>>> > >> >> >>>>> "There was an error saving one or more of your attachments, please > >> >> >>>>> check > >> >> >>>>> your free disk space and try again" > >> >> >>>>> > >> >> >>>>> I have more than enough free disk space. > >> >> >>>>> > >> >> >>>>> Any suggestions? > >> >> > >> >> > >> > >> > >> > > > |
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Yes, do report back. Good luck.
-- Gary VanderMolen, MS-MVP (Mail) "anhlyss" <> wrote in message news:7F17D8A2-2A66-463D-B348-... >I won't have time until the weekend probably. I will let you guys know > what's what after that. > > "Gary VanderMolen" wrote: > >> That's a good start. Go ahead and do the part of PA Bear's recommendations >> that you haven't already done. While ZA is uninstalled, test your Windows Mail >> to see if that cured the problem. >> >> If all else fails, upgrade to Windows Live Mail: >> >> http://download.live.com/wlmail >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "anhlyss" <> wrote in message news:CE26012A-92D4-479E-8C3D-... >> > That was one of the first things I did. >> > >> > "Gary VanderMolen" wrote: >> > >> >> As a minimum, you need to turn off email scanning in Zone Alarm. >> >> Antivirus email scanning can cause assorted odd problems, including >> >> difficulties with attachments. >> >> >> >> -- >> >> Gary VanderMolen, MS-MVP (Mail) >> >> >> >> >> >> "anhlyss" <> wrote in message news:98BA985E-E8E1-477A-843A-... >> >> > >> >> > Sorry, I didn't see this until now. I am not always getting notifications >> >> > of replies. You are not chopped liver >> >> > >> >> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't >> >> > know if it is installed. >> >> > >> >> > This happens with every attachment (even pictures, although they are shown >> >> > in the body of the email) >> >> > >> >> > No, I can't open an attachment in an email I send myself, nor can I open it >> >> > in the "sent" folder. >> >> > >> >> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know >> >> > it doesn't make any sense, but that is what is happening. >> >> > >> >> > I don't know which mail clients are being used, as I am getting email from >> >> > several people/sources including Red River College, my friends and family, my >> >> > bank, etc. Since I can't open ANY attachments, I don't see that this matters >> >> > much. >> >> > >> >> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have >> >> > already gone through all of the steps with Zone Alarm support, so I don't >> >> > think that is the problem. >> >> > >> >> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet >> >> > scanning, email scanning, etc.) which I have been using ever since I bought >> >> > my computer (in May 2008) with no problems. >> >> > >> >> > I had a Norton Trial installed, but removed it almost immediately, and >> >> > checked the registry to ensure there were no bits remaining. >> >> > >> >> > >> >> > >> >> > >> >> > "PA Bear [MS MVP]" wrote: >> >> > >> >> >> More questions, I'm afraid: >> >> >> >> >> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta >> >> >> installed? >> >> >> >> >> >> Does this happen with any attachment or just some attachments? >> >> >> >> >> >> If you send yourself a message with an attachment, can you open the >> >> >> attachment in Windows Mail after receiving it? Can you open the attachment >> >> >> in your copy of the message in Sent Items folder? >> >> >> >> >> >> What Mail Client are you using at work? (It doesn't make sense that >> >> >> attempting to open the attachment in Windows Mail would have any affect on >> >> >> the attachment when Forwarded.) >> >> >> >> >> >> What Mail Clients are being used to send these message(s) to you (e.g., MS >> >> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been >> >> >> forwarded to you? >> >> >> >> >> >> > ...I was able to open all attachments 2 weeks ago, but can't now. >> >> >> >> >> >> What change(s) did you make to your system 2 weeks ago (e.g., >> >> >> installed/uninstall something, including Windows Updates; upgraded or >> >> >> replaced your anti-virus application)? >> >> >> >> >> >> Speaking of which... >> >> >> >> >> >> What anti-virus application or security suite is installed and is your >> >> >> subscription current? What anti-spyware applications (other than Defender)? >> >> >> What third-party firewall (if any)? >> >> >> >> >> >> Has a Norton or McAfee application ever been installed on this machine >> >> >> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> >> >> >> >> >> >> >> anhlyss wrote: >> >> >> > Yes, and if I forward the message to my email program at work, or to my >> >> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open >> >> >> > it in Windows Mail). >> >> >> > >> >> >> > If I had tried to open it in Windows Mail, however, I can forward the >> >> >> > message to other people, but they can't open the attachment. They get a >> >> >> > message that it has been "moved". >> >> >> > >> >> >> > "PA Bear [MS MVP]" wrote: >> >> >> >> Can you open the attachments if you access the message from the inbox on >> >> >> >> the account's web-mail page? >> >> >> >> >> >> >> >> anhlyss wrote: >> >> >> >>> No, these were sent from many different people using many different >> >> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't >> >> >> >>> now. >> >> >> >>> >> >> >> >>> "PA Bear [MS MVP]" wrote: >> >> >> >>> >> >> >> >>>> Were the messages sent by someone use MS Outlook? >> >> >> >>>> >> >> >> >>>> anhlyss wrote: >> >> >> >>>>> I, like many others based on previous posts, am unable to open or save >> >> >> >>>>> attachments in windows mail. I have also tried to forward the >> >> >> >>>>> messages >> >> >> >>>>> to >> >> >> >>>>> my work email, but the attachments seem to be "missing" from the >> >> >> >>>>> forwarded >> >> >> >>>>> messages once I have tried to open them in Windows mail. >> >> >> >>>>> >> >> >> >>>>> As suggested in other threads, I have ensured that I have unchecked >> >> >> >>>>> the >> >> >> >>>>> "do >> >> >> >>>>> not allow attachments to be opened" box in options, disabled email >> >> >> >>>>> scanning >> >> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of >> >> >> >>>>> these >> >> >> >>>>> works. >> >> >> >>>>> >> >> >> >>>>> If I click on the attachment to open it, the little hourglass pointer >> >> >> >>>>> comes >> >> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I >> >> >> >>>>> try >> >> >> >>>>> to >> >> >> >>>>> save the attachment, I get this message: >> >> >> >>>>> >> >> >> >>>>> "There was an error saving one or more of your attachments, please >> >> >> >>>>> check >> >> >> >>>>> your free disk space and try again" >> >> >> >>>>> >> >> >> >>>>> I have more than enough free disk space. >> >> >> >>>>> >> >> >> >>>>> Any suggestions? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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Did you run the removal tool before or after you'd installed ZAISS? ($10
sez...) anhlyss wrote: > I had used the Norton removal tool when I originally removed Norton. I > then > did a search for Norton and Symantic, and checked the Windows Registry for > both as well. I do not believe that I have anything "Norton" left on my > computer. > > I could run it again if you think it will help, but I have my doubts. > > "PA Bear [MS MVP]" wrote: > >> 1. Download the Norton Removal Tool, saving it to your desktop: >> http://service1.symantec.com/SUPPORT...05033108162039 >> >> 2. After making sure you know where your Product ID or license is, >> uninstall ZA Internet Security Suite (ZAISS). >> >> 3. IMPORTANT! => Enable the Windows Firewall! >> >> NB: You're "working without a net" now: Don't to ANYTHING else online >> (e.g., browsing; reading email; chatting) except #4 through #6 below >> until >> your anti-virus application has been installed and fully updated! >> >> 4a. If anything named "Norton" is listed in Installed Programs, uninstall >> it. This includes any Norton Add-ons and something called LiveUpdate. >> >> 4b. Right-click on down you saved in #1 above and select "Run as >> Administrator" to run the removal tool. >> >> 5. Reboot and IMMEDIATELY reinstall ZAISS. >> >> 6. Reboot and make certain that the ZA Firewall is enabled and the >> Windows >> Firewall is disabled. >> >> 7. Update ZAISS manually & repeatedly until you get a "No more updates" >> prompt. >> >> Better now? >> -- >> ~PA Bear >> >> anhlyss wrote: >>> Sorry, I didn't see this until now. I am not always getting >>> notifications >>> of replies. You are not chopped liver >>> >>> I am running Windows Vista SP1. I don't know what IE8 Beta is, so I >>> don't >>> know if it is installed. >>> >>> This happens with every attachment (even pictures, although they are >>> shown >>> in the body of the email) >>> >>> No, I can't open an attachment in an email I send myself, nor can I open >>> it >>> in the "sent" folder. >>> >>> At work we use Domino (IBM), I have also tried using my Yahoo mail. I >>> know >>> it doesn't make any sense, but that is what is happening. >>> >>> I don't know which mail clients are being used, as I am getting email >>> from >>> several people/sources including Red River College, my friends and >>> family, >>> my bank, etc. Since I can't open ANY attachments, I don't see that this >>> matters much. >>> >>> Two weeks ago there was a Windows Update, and a Zone Alarm Update. I >>> have >>> already gone through all of the steps with Zone Alarm support, so I >>> don't >>> think that is the problem. >>> >>> I am running Zone Alarm Internet Security Suite, (Firewall, Internet >>> scanning, email scanning, etc.) which I have been using ever since I >>> bought >>> my computer (in May 2008) with no problems. >>> >>> I had a Norton Trial installed, but removed it almost immediately, and >>> checked the registry to ensure there were no bits remaining. >>> >>> "PA Bear [MS MVP]" wrote: >>>> More questions, I'm afraid: >>>> >>>> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 >>>> Beta >>>> installed? >>>> >>>> Does this happen with any attachment or just some attachments? >>>> >>>> If you send yourself a message with an attachment, can you open the >>>> attachment in Windows Mail after receiving it? Can you open the >>>> attachment >>>> in your copy of the message in Sent Items folder? >>>> >>>> What Mail Client are you using at work? (It doesn't make sense that >>>> attempting to open the attachment in Windows Mail would have any affect >>>> on >>>> the attachment when Forwarded.) >>>> >>>> What Mail Clients are being used to send these message(s) to you (e.g., >>>> MS >>>> Outlook; AOL Mail)? Are all of these attachments to messages that have >>>> been forwarded to you? >>>> >>>>> ...I was able to open all attachments 2 weeks ago, but can't now. >>>> >>>> What change(s) did you make to your system 2 weeks ago (e.g., >>>> installed/uninstall something, including Windows Updates; upgraded or >>>> replaced your anti-virus application)? >>>> >>>> Speaking of which... >>>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a Norton or McAfee application ever been installed on this machine >>>> (e.g., a free-trial version that came preinstalled when you bought it)? >>>> >>>> >>>> anhlyss wrote: > >>>>> Yes, and if I forward the message to my email program at work, or to >>>>> my >>>>> Yahoo mail, I can open the attachment (as long as I haven't tried to >>>>> open >>>>> it in Windows Mail). >>>>> >>>>> If I had tried to open it in Windows Mail, however, I can forward the >>>>> message to other people, but they can't open the attachment. They get >>>>> a >>>>> message that it has been "moved". >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Can you open the attachments if you access the message from the inbox >>>>>> on >>>>>> the account's web-mail page? >>>>>> >>>>>> anhlyss wrote: >>>>>>> No, these were sent from many different people using many different >>>>>>> programs. I was able to open all attachments 2 weeks ago, but can't >>>>>>> now. >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> Were the messages sent by someone use MS Outlook? >>>>>>>> >>>>>>>> anhlyss wrote: >>>>>>>>> I, like many others based on previous posts, am unable to open or >>>>>>>>> save >>>>>>>>> attachments in windows mail. I have also tried to forward the >>>>>>>>> messages >>>>>>>>> to >>>>>>>>> my work email, but the attachments seem to be "missing" from the >>>>>>>>> forwarded >>>>>>>>> messages once I have tried to open them in Windows mail. >>>>>>>>> >>>>>>>>> As suggested in other threads, I have ensured that I have >>>>>>>>> unchecked >>>>>>>>> the >>>>>>>>> "do >>>>>>>>> not allow attachments to be opened" box in options, disabled email >>>>>>>>> scanning >>>>>>>>> in my anti-virus program, and have disabled Windows Defender. >>>>>>>>> None >>>>>>>>> of >>>>>>>>> these >>>>>>>>> works. >>>>>>>>> >>>>>>>>> If I click on the attachment to open it, the little hourglass >>>>>>>>> pointer >>>>>>>>> comes >>>>>>>>> up, and then goes back to the arrow, but nothing else happens. If >>>>>>>>> I >>>>>>>>> try >>>>>>>>> to >>>>>>>>> save the attachment, I get this message: >>>>>>>>> >>>>>>>>> "There was an error saving one or more of your attachments, please >>>>>>>>> check >>>>>>>>> your free disk space and try again" >>>>>>>>> >>>>>>>>> I have more than enough free disk space. >>>>>>>>> >>>>>>>>> Any suggestions? |
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Ok,
I re-ran Norton Removal, but there was nothing to remove. I uninstalled Zone Alarm and Re-installed it. Removed my mail account and re-installed it, and it still didn't work. Then I installed Windows Live Mail, and it wouldn't let me open attachments either. Then I thought I should do a system restore, but for some reason all my restore points were deleted. Then I got a blue screen and my computer shut down. I checked with IT at work and we tried to figure out what happened. As near as we could figure, between the time I uninstalled Zone Alarm, and Re-installed, I somehow got a virus (I forgot to uncheck the box to automatically connect to my home network). I had been infected with a TDSSworm. Then it just kept getting worse. We tried several things, and I finally went into safe mode, copied all my files, and then Restored my computer back to factory settings. The good thing, is now I can open attachments again. I am so sick of Microsoft. My next computer will be a MAC. "Gary VanderMolen" wrote: > Yes, do report back. Good luck. > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "anhlyss" <> wrote in message news:7F17D8A2-2A66-463D-B348-... > >I won't have time until the weekend probably. I will let you guys know > > what's what after that. > > > > "Gary VanderMolen" wrote: > > > >> That's a good start. Go ahead and do the part of PA Bear's recommendations > >> that you haven't already done. While ZA is uninstalled, test your Windows Mail > >> to see if that cured the problem. > >> > >> If all else fails, upgrade to Windows Live Mail: > >> > >> http://download.live.com/wlmail > >> > >> -- > >> Gary VanderMolen, MS-MVP (Mail) > >> > >> > >> "anhlyss" <> wrote in message news:CE26012A-92D4-479E-8C3D-... > >> > That was one of the first things I did. > >> > > >> > "Gary VanderMolen" wrote: > >> > > >> >> As a minimum, you need to turn off email scanning in Zone Alarm. > >> >> Antivirus email scanning can cause assorted odd problems, including > >> >> difficulties with attachments. > >> >> > >> >> -- > >> >> Gary VanderMolen, MS-MVP (Mail) > >> >> > >> >> > >> >> "anhlyss" <> wrote in message news:98BA985E-E8E1-477A-843A-... > >> >> > > >> >> > Sorry, I didn't see this until now. I am not always getting notifications > >> >> > of replies. You are not chopped liver > >> >> > > >> >> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't > >> >> > know if it is installed. > >> >> > > >> >> > This happens with every attachment (even pictures, although they are shown > >> >> > in the body of the email) > >> >> > > >> >> > No, I can't open an attachment in an email I send myself, nor can I open it > >> >> > in the "sent" folder. > >> >> > > >> >> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know > >> >> > it doesn't make any sense, but that is what is happening. > >> >> > > >> >> > I don't know which mail clients are being used, as I am getting email from > >> >> > several people/sources including Red River College, my friends and family, my > >> >> > bank, etc. Since I can't open ANY attachments, I don't see that this matters > >> >> > much. > >> >> > > >> >> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have > >> >> > already gone through all of the steps with Zone Alarm support, so I don't > >> >> > think that is the problem. > >> >> > > >> >> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet > >> >> > scanning, email scanning, etc.) which I have been using ever since I bought > >> >> > my computer (in May 2008) with no problems. > >> >> > > >> >> > I had a Norton Trial installed, but removed it almost immediately, and > >> >> > checked the registry to ensure there were no bits remaining. > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > "PA Bear [MS MVP]" wrote: > >> >> > > >> >> >> More questions, I'm afraid: > >> >> >> > >> >> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta > >> >> >> installed? > >> >> >> > >> >> >> Does this happen with any attachment or just some attachments? > >> >> >> > >> >> >> If you send yourself a message with an attachment, can you open the > >> >> >> attachment in Windows Mail after receiving it? Can you open the attachment > >> >> >> in your copy of the message in Sent Items folder? > >> >> >> > >> >> >> What Mail Client are you using at work? (It doesn't make sense that > >> >> >> attempting to open the attachment in Windows Mail would have any affect on > >> >> >> the attachment when Forwarded.) > >> >> >> > >> >> >> What Mail Clients are being used to send these message(s) to you (e.g., MS > >> >> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been > >> >> >> forwarded to you? > >> >> >> > >> >> >> > ...I was able to open all attachments 2 weeks ago, but can't now. > >> >> >> > >> >> >> What change(s) did you make to your system 2 weeks ago (e.g., > >> >> >> installed/uninstall something, including Windows Updates; upgraded or > >> >> >> replaced your anti-virus application)? > >> >> >> > >> >> >> Speaking of which... > >> >> >> > >> >> >> What anti-virus application or security suite is installed and is your > >> >> >> subscription current? What anti-spyware applications (other than Defender)? > >> >> >> What third-party firewall (if any)? > >> >> >> > >> >> >> Has a Norton or McAfee application ever been installed on this machine > >> >> >> (e.g., a free-trial version that came preinstalled when you bought it)? > >> >> >> > >> >> >> > >> >> >> anhlyss wrote: > >> >> >> > Yes, and if I forward the message to my email program at work, or to my > >> >> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open > >> >> >> > it in Windows Mail). > >> >> >> > > >> >> >> > If I had tried to open it in Windows Mail, however, I can forward the > >> >> >> > message to other people, but they can't open the attachment. They get a > >> >> >> > message that it has been "moved". > >> >> >> > > >> >> >> > "PA Bear [MS MVP]" wrote: > >> >> >> >> Can you open the attachments if you access the message from the inbox on > >> >> >> >> the account's web-mail page? > >> >> >> >> > >> >> >> >> anhlyss wrote: > >> >> >> >>> No, these were sent from many different people using many different > >> >> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't > >> >> >> >>> now. > >> >> >> >>> > >> >> >> >>> "PA Bear [MS MVP]" wrote: > >> >> >> >>> > >> >> >> >>>> Were the messages sent by someone use MS Outlook? > >> >> >> >>>> > >> >> >> >>>> anhlyss wrote: > >> >> >> >>>>> I, like many others based on previous posts, am unable to open or save > >> >> >> >>>>> attachments in windows mail. I have also tried to forward the > >> >> >> >>>>> messages > >> >> >> >>>>> to > >> >> >> >>>>> my work email, but the attachments seem to be "missing" from the > >> >> >> >>>>> forwarded > >> >> >> >>>>> messages once I have tried to open them in Windows mail. > >> >> >> >>>>> > >> >> >> >>>>> As suggested in other threads, I have ensured that I have unchecked > >> >> >> >>>>> the > >> >> >> >>>>> "do > >> >> >> >>>>> not allow attachments to be opened" box in options, disabled email > >> >> >> >>>>> scanning > >> >> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of > >> >> >> >>>>> these > >> >> >> >>>>> works. > >> >> >> >>>>> > >> >> >> >>>>> If I click on the attachment to open it, the little hourglass pointer > >> >> >> >>>>> comes > >> >> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I > >> >> >> >>>>> try > >> >> >> >>>>> to > >> >> >> >>>>> save the attachment, I get this message: > >> >> >> >>>>> > >> >> >> >>>>> "There was an error saving one or more of your attachments, please > >> >> >> >>>>> check > >> >> >> >>>>> your free disk space and try again" > >> >> >> >>>>> > >> >> >> >>>>> I have more than enough free disk space. > >> >> >> >>>>> > >> >> >> >>>>> Any suggestions? > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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Did you try Windows Mail while Zone Alarm was uninstalled?
-- Gary VanderMolen, MS-MVP (Mail) "anhlyss" <> wrote in message news:7679B1B4-4117-4E72-8CFE-... > Ok, > > I re-ran Norton Removal, but there was nothing to remove. I uninstalled > Zone Alarm and Re-installed it. Removed my mail account and re-installed it, > and it still didn't work. > > Then I installed Windows Live Mail, and it wouldn't let me open attachments > either. > > Then I thought I should do a system restore, but for some reason all my > restore points were deleted. > > Then I got a blue screen and my computer shut down. I checked with IT at > work and we tried to figure out what happened. As near as we could figure, > between the time I uninstalled Zone Alarm, and Re-installed, I somehow got a > virus (I forgot to uncheck the box to automatically connect to my home > network). I had been infected with a TDSSworm. Then it just kept getting > worse. We tried several things, and I finally went into safe mode, copied > all my files, and then Restored my computer back to factory settings. The > good thing, is now I can open attachments again. > > I am so sick of Microsoft. My next computer will be a MAC. > > "Gary VanderMolen" wrote: > >> Yes, do report back. Good luck. >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "anhlyss" <> wrote in message news:7F17D8A2-2A66-463D-B348-... >> >I won't have time until the weekend probably. I will let you guys know >> > what's what after that. >> > >> > "Gary VanderMolen" wrote: >> > >> >> That's a good start. Go ahead and do the part of PA Bear's recommendations >> >> that you haven't already done. While ZA is uninstalled, test your Windows Mail >> >> to see if that cured the problem. >> >> >> >> If all else fails, upgrade to Windows Live Mail: >> >> >> >> http://download.live.com/wlmail >> >> >> >> -- >> >> Gary VanderMolen, MS-MVP (Mail) >> >> >> >> >> >> "anhlyss" <> wrote in message news:CE26012A-92D4-479E-8C3D-... >> >> > That was one of the first things I did. >> >> > >> >> > "Gary VanderMolen" wrote: >> >> > >> >> >> As a minimum, you need to turn off email scanning in Zone Alarm. >> >> >> Antivirus email scanning can cause assorted odd problems, including >> >> >> difficulties with attachments. >> >> >> >> >> >> -- >> >> >> Gary VanderMolen, MS-MVP (Mail) >> >> >> >> >> >> >> >> >> "anhlyss" <> wrote in message news:98BA985E-E8E1-477A-843A-... >> >> >> > >> >> >> > Sorry, I didn't see this until now. I am not always getting notifications >> >> >> > of replies. You are not chopped liver >> >> >> > >> >> >> > I am running Windows Vista SP1. I don't know what IE8 Beta is, so I don't >> >> >> > know if it is installed. >> >> >> > >> >> >> > This happens with every attachment (even pictures, although they are shown >> >> >> > in the body of the email) >> >> >> > >> >> >> > No, I can't open an attachment in an email I send myself, nor can I open it >> >> >> > in the "sent" folder. >> >> >> > >> >> >> > At work we use Domino (IBM), I have also tried using my Yahoo mail. I know >> >> >> > it doesn't make any sense, but that is what is happening. >> >> >> > >> >> >> > I don't know which mail clients are being used, as I am getting email from >> >> >> > several people/sources including Red River College, my friends and family, my >> >> >> > bank, etc. Since I can't open ANY attachments, I don't see that this matters >> >> >> > much. >> >> >> > >> >> >> > Two weeks ago there was a Windows Update, and a Zone Alarm Update. I have >> >> >> > already gone through all of the steps with Zone Alarm support, so I don't >> >> >> > think that is the problem. >> >> >> > >> >> >> > I am running Zone Alarm Internet Security Suite, (Firewall, Internet >> >> >> > scanning, email scanning, etc.) which I have been using ever since I bought >> >> >> > my computer (in May 2008) with no problems. >> >> >> > >> >> >> > I had a Norton Trial installed, but removed it almost immediately, and >> >> >> > checked the registry to ensure there were no bits remaining. >> >> >> > >> >> >> > >> >> >> > >> >> >> > >> >> >> > "PA Bear [MS MVP]" wrote: >> >> >> > >> >> >> >> More questions, I'm afraid: >> >> >> >> >> >> >> >> Are you running Vista, Vista SP1, or perhaps Vista SP2 Beta? Is IE8 Beta >> >> >> >> installed? >> >> >> >> >> >> >> >> Does this happen with any attachment or just some attachments? >> >> >> >> >> >> >> >> If you send yourself a message with an attachment, can you open the >> >> >> >> attachment in Windows Mail after receiving it? Can you open the attachment >> >> >> >> in your copy of the message in Sent Items folder? >> >> >> >> >> >> >> >> What Mail Client are you using at work? (It doesn't make sense that >> >> >> >> attempting to open the attachment in Windows Mail would have any affect on >> >> >> >> the attachment when Forwarded.) >> >> >> >> >> >> >> >> What Mail Clients are being used to send these message(s) to you (e.g., MS >> >> >> >> Outlook; AOL Mail)? Are all of these attachments to messages that have been >> >> >> >> forwarded to you? >> >> >> >> >> >> >> >> > ...I was able to open all attachments 2 weeks ago, but can't now. >> >> >> >> >> >> >> >> What change(s) did you make to your system 2 weeks ago (e.g., >> >> >> >> installed/uninstall something, including Windows Updates; upgraded or >> >> >> >> replaced your anti-virus application)? >> >> >> >> >> >> >> >> Speaking of which... >> >> >> >> >> >> >> >> What anti-virus application or security suite is installed and is your >> >> >> >> subscription current? What anti-spyware applications (other than Defender)? >> >> >> >> What third-party firewall (if any)? >> >> >> >> >> >> >> >> Has a Norton or McAfee application ever been installed on this machine >> >> >> >> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> >> >> >> >> >> >> >> >> >> >> anhlyss wrote: >> >> >> >> > Yes, and if I forward the message to my email program at work, or to my >> >> >> >> > Yahoo mail, I can open the attachment (as long as I haven't tried to open >> >> >> >> > it in Windows Mail). >> >> >> >> > >> >> >> >> > If I had tried to open it in Windows Mail, however, I can forward the >> >> >> >> > message to other people, but they can't open the attachment. They get a >> >> >> >> > message that it has been "moved". >> >> >> >> > >> >> >> >> > "PA Bear [MS MVP]" wrote: >> >> >> >> >> Can you open the attachments if you access the message from the inbox on >> >> >> >> >> the account's web-mail page? >> >> >> >> >> >> >> >> >> >> anhlyss wrote: >> >> >> >> >>> No, these were sent from many different people using many different >> >> >> >> >>> programs. I was able to open all attachments 2 weeks ago, but can't >> >> >> >> >>> now. >> >> >> >> >>> >> >> >> >> >>> "PA Bear [MS MVP]" wrote: >> >> >> >> >>> >> >> >> >> >>>> Were the messages sent by someone use MS Outlook? >> >> >> >> >>>> >> >> >> >> >>>> anhlyss wrote: >> >> >> >> >>>>> I, like many others based on previous posts, am unable to open or save >> >> >> >> >>>>> attachments in windows mail. I have also tried to forward the >> >> >> >> >>>>> messages >> >> >> >> >>>>> to >> >> >> >> >>>>> my work email, but the attachments seem to be "missing" from the >> >> >> >> >>>>> forwarded >> >> >> >> >>>>> messages once I have tried to open them in Windows mail. >> >> >> >> >>>>> >> >> >> >> >>>>> As suggested in other threads, I have ensured that I have unchecked >> >> >> >> >>>>> the >> >> >> >> >>>>> "do >> >> >> >> >>>>> not allow attachments to be opened" box in options, disabled email >> >> >> >> >>>>> scanning >> >> >> >> >>>>> in my anti-virus program, and have disabled Windows Defender. None of >> >> >> >> >>>>> these >> >> >> >> >>>>> works. >> >> >> >> >>>>> >> >> >> >> >>>>> If I click on the attachment to open it, the little hourglass pointer >> >> >> >> >>>>> comes >> >> >> >> >>>>> up, and then goes back to the arrow, but nothing else happens. If I >> >> >> >> >>>>> try >> >> >> >> >>>>> to >> >> >> >> >>>>> save the attachment, I get this message: >> >> >> >> >>>>> >> >> >> >> >>>>> "There was an error saving one or more of your attachments, please >> >> >> >> >>>>> check >> >> >> >> >>>>> your free disk space and try again" >> >> >> >> >>>>> >> >> >> >> >>>>> I have more than enough free disk space. >> >> >> >> >>>>> >> >> >> >> >>>>> Any suggestions? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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