Unable to play protected music files

Hello,

I've re-imaged my computer and now I'm unable to play the protected files.
I've tried deleting the DRM file but it doesn't appear that I did that
correct. I've also unistalled and did a rollback to Windows Media Player 9
and did my upgrade to Windows Media Player 11.

I'm running Windows XP Professional Service Pack 2. I also tried to follow
directions where the help topic explained there might be an audio issue, or
tag issue none of those options worked for me.

Please assist.

Thanks,

Hi Neil,

Thank you for your help. For some reason I'm not able to use the link you've
sent me to upgrade. The upgrade button is disabled. Is there something else I
could do?

"Neil Smith [MVP Digital Media]" wrote:

> On Fri, 14 Aug 2009 10:21:01 -0700, Shawn'Neke Nicole
> <> wrote:
>
> >Hello,
> >
> >I've re-imaged my computer and now I'm unable to play the protected files.
>
>
> Close all your web browser windows and media player.
>
> Now open a single copy of Internet Explorer browser, and click the
> button on this page ::
> http://drmlicense.one.microsoft.com/...en/indivit.asp
>
> That should complete the 'individualisation' step which seems to have
> been skipped on your PC. After that, playing the tracks should try to
> re-acquire their licenses from the online music stores.
>
> HTH - Cheers - Neil
>
>
> >I've tried deleting the DRM file but it doesn't appear that I did that
> >correct. I've also unistalled and did a rollback to Windows Media Player 9
> >and did my upgrade to Windows Media Player 11.
> >
> >I'm running Windows XP Professional Service Pack 2. I also tried to follow
> >directions where the help topic explained there might be an audio issue, or
> >tag issue none of those options worked for me.
> >
> >Please assist.
> >
> >Thanks,
> ------------------------------------------------
> Digital Media MVP : 2004-2009
> http://mvp.support.microsoft.com/mvpfaqs
>

"Shawn'Neke Nicole" <> wrote in
message news:8A1BF46D-1F71-4CF2-B10D-...
> Hi Neil,
>
> Thank you for your help. For some reason I'm not able to use the link
> you've
> sent me to upgrade. The upgrade button is disabled. Is there something
> else I
> could do?
>

It maybe your security settings, your firewall, or you are using a browser
other than IE.
If you are using FF or Opera or any other browser, do as Neil instructed -
Open IE, and paste the link directly into IE address line.
You should get a security alert that the MS site wants to install an activeX
You should click to allow the activeX, then the "Upgrade" button will be
functional - click it.

If you are using IE, but don't get the activeX pop-up alert:
Click the "Tools" drop down menu in IE
Select "Internet Options">"Security tab"
Drag slider to "Medium-high"
Click "Apply" followed by "OK"
Close all windows, reopen IE and try again.

Still not getting option to install activeX, then again click:
"Tools" then "Pop-up Blocker settings"
You can paste the link into the dialog for "Address of website to allow"
but all you need to do is set Blocking level to:
"Low: Allow pop-ups from secure sites"
Close all windows, reopen IE and try again.

Remember, use IE to access the site, not FF or any other browser.
You must allow the activeX to be installed.

Hi Neil,

That fix you provided did work I had to find the hidden DRM file and delete.
I'm running into another problem though. When I play the protected files it
prompts me to download a license to play the music. Once I click to download
the license it states something relating to I've played the file over 10
times. I checked in my setting and I have Copy Protected Music unchecked. Is
there a way I can still get the music to play?

"Neil Smith [MVP Digital Media]" wrote:

> Yep that's the test to check if your DRM license store is broken (the
> button cannot be pressed).
>
> Now head to this page http://zachd.com/pss/pss.html#drm
>
> Follow the steps listed as
>
> On XP: %SystemRoot%\inf\unregmp2.exe /PerformIndiv
> On Vista: %SystemRoot%\system32\unregmp2.exe /PerformIndiv
>
> and if unsuccessful after that, head to the link on that page to
> 'resetting your DRM store ', then re-try the original
> individualisation steps you did earlier on the web page below.
>
> HTH
> Cheers - Neil
>
>
> On Sun, 16 Aug 2009 18:52:02 -0700, Shawn'Neke Nicole
> <> wrote:
>
> >Hi Neil,
> >
> >Thank you for your help. For some reason I'm not able to use the link you've
> >sent me to upgrade. The upgrade button is disabled. Is there something else I
> >could do?
> >
> >"Neil Smith [MVP Digital Media]" wrote:
> >
> >> On Fri, 14 Aug 2009 10:21:01 -0700, Shawn'Neke Nicole
> >> <> wrote:
> >>
> >> >Hello,
> >> >
> >> >I've re-imaged my computer and now I'm unable to play the protected files.
> >>
> >>
> >> Close all your web browser windows and media player.
> >>
> >> Now open a single copy of Internet Explorer browser, and click the
> >> button on this page ::
> >> http://drmlicense.one.microsoft.com/...en/indivit.asp
> >>
> >> That should complete the 'individualisation' step which seems to have
> >> been skipped on your PC. After that, playing the tracks should try to
> >> re-acquire their licenses from the online music stores.
> >>
> >> HTH - Cheers - Neil
> >>
> >>
> >> >I've tried deleting the DRM file but it doesn't appear that I did that
> >> >correct. I've also unistalled and did a rollback to Windows Media Player 9
> >> >and did my upgrade to Windows Media Player 11.
> >> >
> >> >I'm running Windows XP Professional Service Pack 2. I also tried to follow
> >> >directions where the help topic explained there might be an audio issue, or
> >> >tag issue none of those options worked for me.
> >> >
> >> >Please assist.
> >> >
> >> >Thanks,
> >> ------------------------------------------------
> >> Digital Media MVP : 2004-2009
> >> http://mvp.support.microsoft.com/mvpfaqs
> >>
> ------------------------------------------------
> Digital Media MVP : 2004-2009
> http://mvp.support.microsoft.com/mvpfaqs
>

Neil - WOW ... that's crazy this is music that I ripped .. oh goodness well I
do thank you for your help you've been very helpful! I appreciate your time.

Thanks,

"Neil Smith [MVP Digital Media]" wrote:

> The license is provided by the music supplier. I cannot help you with
> their unreasonable play count restrictions.
>
> You would have to contact the license provider (music purchase site
> you got the track from) and presumably purchase a new copy of the
> track, as it sounds like they have you in their pocket.
>
>
> HTH
> Cheers - Neil
>
> On Mon, 17 Aug 2009 14:46:02 -0700, Shawn'Neke Nicole
> <> wrote:
>
> >Hi Neil,
> >
> >That fix you provided did work I had to find the hidden DRM file and delete.
> >I'm running into another problem though. When I play the protected files it
> >prompts me to download a license to play the music. Once I click to download
> >the license it states something relating to I've played the file over 10
> >times. I checked in my setting and I have Copy Protected Music unchecked. Is
> >there a way I can still get the music to play?
> >
> >"Neil Smith [MVP Digital Media]" wrote:
> >
> >> Yep that's the test to check if your DRM license store is broken (the
> >> button cannot be pressed).
> >>
> >> Now head to this page http://zachd.com/pss/pss.html#drm
> >>
> >> Follow the steps listed as
> >>
> >> On XP: %SystemRoot%\inf\unregmp2.exe /PerformIndiv
> >> On Vista: %SystemRoot%\system32\unregmp2.exe /PerformIndiv
> >>
> >> and if unsuccessful after that, head to the link on that page to
> >> 'resetting your DRM store ', then re-try the original
> >> individualisation steps you did earlier on the web page below.
> >>
> >> HTH
> >> Cheers - Neil
> >>
> >>
> >> On Sun, 16 Aug 2009 18:52:02 -0700, Shawn'Neke Nicole
> >> <> wrote:
> >>
> >> >Hi Neil,
> >> >
> >> >Thank you for your help. For some reason I'm not able to use the link you've
> >> >sent me to upgrade. The upgrade button is disabled. Is there something else I
> >> >could do?
> >> >
> >> >"Neil Smith [MVP Digital Media]" wrote:
> >> >
> >> >> On Fri, 14 Aug 2009 10:21:01 -0700, Shawn'Neke Nicole
> >> >> <> wrote:
> >> >>
> >> >> >Hello,
> >> >> >
> >> >> >I've re-imaged my computer and now I'm unable to play the protected files.
> >> >>
> >> >>
> >> >> Close all your web browser windows and media player.
> >> >>
> >> >> Now open a single copy of Internet Explorer browser, and click the
> >> >> button on this page ::
> >> >> http://drmlicense.one.microsoft.com/...en/indivit.asp
> >> >>
> >> >> That should complete the 'individualisation' step which seems to have
> >> >> been skipped on your PC. After that, playing the tracks should try to
> >> >> re-acquire their licenses from the online music stores.
> >> >>
> >> >> HTH - Cheers - Neil
> >> >>
> >> >>
> >> >> >I've tried deleting the DRM file but it doesn't appear that I did that
> >> >> >correct. I've also unistalled and did a rollback to Windows Media Player 9
> >> >> >and did my upgrade to Windows Media Player 11.
> >> >> >
> >> >> >I'm running Windows XP Professional Service Pack 2. I also tried to follow
> >> >> >directions where the help topic explained there might be an audio issue, or
> >> >> >tag issue none of those options worked for me.
> >> >> >
> >> >> >Please assist.
> >> >> >
> >> >> >Thanks,
> >> >> ------------------------------------------------
> >> >> Digital Media MVP : 2004-2009
> >> >> http://mvp.support.microsoft.com/mvpfaqs
> >> >>
> >> ------------------------------------------------
> >> Digital Media MVP : 2004-2009
> >> http://mvp.support.microsoft.com/mvpfaqs
> >>
> ------------------------------------------------
> Digital Media MVP : 2004-2009
> http://mvp.support.microsoft.com/mvpfaqs
>