unable to search for updates

For some reason, I'm suddenly getting the following message:
The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.

I've tried all those steps without any success. Nothing else has changed
about my computer, no new programs or updates.

Have you tried to reboot the system just in case some rogue program is in the
memory?

Sometimes restarting the computer solves the problem without doing anything
drastic like reformatting, or scanning the systems for viruses etc.

hth


Churchy LaFemme wrote:

> For some reason, I'm suddenly getting the following message:
> The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
>
> I've tried all those steps without any success. Nothing else has changed
> about my computer, no new programs or updates.

Thanks, but yes, I've already tried both rebooting and virus/malware scans.

"Kevin" wrote:

> Have you tried to reboot the system just in case some rogue program is in the
> memory?
>
> Sometimes restarting the computer solves the problem without doing anything
> drastic like reformatting, or scanning the systems for viruses etc.
>
> hth
>
>
> Churchy LaFemme wrote:
>
> > For some reason, I'm suddenly getting the following message:
> > The website has encountered a problem and cannot display the page you are
> > trying to view. Take the following steps to try solving the problem:
> > Refresh the page.
> > In Internet Explorer, delete your Temporary Internet Files by going to the
> > Tools menu and clicking Internet Options.
> > Close and then re-open Internet Explorer.
> >
> > I've tried all those steps without any success. Nothing else has changed
> > about my computer, no new programs or updates.
>
>

Is that the only link you are unable to access ?
Can you access the Internet Explorer at all ?

t-4-2

"Churchy LaFemme" <> wrote in
message news:42743027-2946-4175-97E4-...
> For some reason, I'm suddenly getting the following message:
> The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
>
> I've tried all those steps without any success. Nothing else has changed
> about my computer, no new programs or updates.

Yes, otherwise IE works fine, and I can go to all over web sites without
problems.

"t-4-2" wrote:

> Is that the only link you are unable to access ?
> Can you access the Internet Explorer at all ?
>
> t-4-2
>
> "Churchy LaFemme" <> wrote in
> message news:42743027-2946-4175-97E4-...
> > For some reason, I'm suddenly getting the following message:
> > The website has encountered a problem and cannot display the page you are
> > trying to view. Take the following steps to try solving the problem:
> > Refresh the page.
> > In Internet Explorer, delete your Temporary Internet Files by going to the
> > Tools menu and clicking Internet Options.
> > Close and then re-open Internet Explorer.
> >
> > I've tried all those steps without any success. Nothing else has changed
> > about my computer, no new programs or updates.
>
>

How did you search for updates ?
Via Control Panel > Windows Updates ?

t-4-2

"Churchy LaFemme" <> wrote in
message news:0491A3B0-D848-4D08-8953-...
> Yes, otherwise IE works fine, and I can go to all over web sites without
> problems.
>
> "t-4-2" wrote:
>
>> Is that the only link you are unable to access ?
>> Can you access the Internet Explorer at all ?
>>
>> t-4-2
>>
>> "Churchy LaFemme" <> wrote in
>> message news:42743027-2946-4175-97E4-...
>> > For some reason, I'm suddenly getting the following message:
>> > The website has encountered a problem and cannot display the page you
>> > are
>> > trying to view. Take the following steps to try solving the problem:
>> > Refresh the page.
>> > In Internet Explorer, delete your Temporary Internet Files by going to
>> > the
>> > Tools menu and clicking Internet Options.
>> > Close and then re-open Internet Explorer.
>> >
>> > I've tried all those steps without any success. Nothing else has
>> > changed
>> > about my computer, no new programs or updates.
>>
>>

I went to the usual site for Microsoft Updates from my favorites list:
http://www.update.microsoft.com/micr....aspx?ln=en-us

And I've tried clicking on both Express and Custom.

"t-4-2" wrote:

> How did you search for updates ?
> Via Control Panel > Windows Updates ?
>
> t-4-2
>
> "Churchy LaFemme" <> wrote in
> message news:0491A3B0-D848-4D08-8953-...
> > Yes, otherwise IE works fine, and I can go to all over web sites without
> > problems.
> >
> > "t-4-2" wrote:
> >
> >> Is that the only link you are unable to access ?
> >> Can you access the Internet Explorer at all ?
> >>
> >> t-4-2
> >>
> >> "Churchy LaFemme" <> wrote in
> >> message news:42743027-2946-4175-97E4-...
> >> > For some reason, I'm suddenly getting the following message:
> >> > The website has encountered a problem and cannot display the page you
> >> > are
> >> > trying to view. Take the following steps to try solving the problem:
> >> > Refresh the page.
> >> > In Internet Explorer, delete your Temporary Internet Files by going to
> >> > the
> >> > Tools menu and clicking Internet Options.
> >> > Close and then re-open Internet Explorer.
> >> >
> >> > I've tried all those steps without any success. Nothing else has
> >> > changed
> >> > about my computer, no new programs or updates.
> >>
> >>
>

And the same thing happens when I go there from Control Panel.

"t-4-2" wrote:

> How did you search for updates ?
> Via Control Panel > Windows Updates ?
>
> t-4-2
>
> "Churchy LaFemme" <> wrote in
> message news:0491A3B0-D848-4D08-8953-...
> > Yes, otherwise IE works fine, and I can go to all over web sites without
> > problems.
> >
> > "t-4-2" wrote:
> >
> >> Is that the only link you are unable to access ?
> >> Can you access the Internet Explorer at all ?
> >>
> >> t-4-2
> >>
> >> "Churchy LaFemme" <> wrote in
> >> message news:42743027-2946-4175-97E4-...
> >> > For some reason, I'm suddenly getting the following message:
> >> > The website has encountered a problem and cannot display the page you
> >> > are
> >> > trying to view. Take the following steps to try solving the problem:
> >> > Refresh the page.
> >> > In Internet Explorer, delete your Temporary Internet Files by going to
> >> > the
> >> > Tools menu and clicking Internet Options.
> >> > Close and then re-open Internet Explorer.
> >> >
> >> > I've tried all those steps without any success. Nothing else has
> >> > changed
> >> > about my computer, no new programs or updates.
> >>
> >>
>

When I click on the link you provided, I got this :

Microsoft Update could not be installed on your computer
Make sure that you log on as an administrator or as a member of the
Administrators group, and then try again.
More troubleshooting options
If your computer is connected to a network and the problem persists, contact
your system administrator to see if your Microsoft Update settings are
managed using group policy.
If your computer is not connected to a network, or if your system
administrator has not disabled Microsoft Update, check if the Windows Update
service is disabled or stopped. To see how to start a service, search Help
and Support on your computer.
Note: If you experience problems with installing Microsoft Update, you can
continue to get updates for your computer by going to Windows Update in
Control Panel.
[Error number: 0x800A01AE]

That's what you got too ?
t-4-2

"Churchy LaFemme" <> wrote in
message news:AC49098C-400A-4265-8CF0-...
> I went to the usual site for Microsoft Updates from my favorites list:
> http://www.update.microsoft.com/micr....aspx?ln=en-us
>
> And I've tried clicking on both Express and Custom.
>
> "t-4-2" wrote:
>
>> How did you search for updates ?
>> Via Control Panel > Windows Updates ?
>>
>> t-4-2
>>
>> "Churchy LaFemme" <> wrote in
>> message news:0491A3B0-D848-4D08-8953-...
>> > Yes, otherwise IE works fine, and I can go to all over web sites
>> > without
>> > problems.
>> >
>> > "t-4-2" wrote:
>> >
>> >> Is that the only link you are unable to access ?
>> >> Can you access the Internet Explorer at all ?
>> >>
>> >> t-4-2
>> >>
>> >> "Churchy LaFemme" <> wrote in
>> >> message news:42743027-2946-4175-97E4-...
>> >> > For some reason, I'm suddenly getting the following message:
>> >> > The website has encountered a problem and cannot display the page
>> >> > you
>> >> > are
>> >> > trying to view. Take the following steps to try solving the problem:
>> >> > Refresh the page.
>> >> > In Internet Explorer, delete your Temporary Internet Files by going
>> >> > to
>> >> > the
>> >> > Tools menu and clicking Internet Options.
>> >> > Close and then re-open Internet Explorer.
>> >> >
>> >> > I've tried all those steps without any success. Nothing else has
>> >> > changed
>> >> > about my computer, no new programs or updates.
>> >>
>> >>
>>

Churchy LaFemme wrote:
> For some reason, I'm suddenly getting the following message:
> The website has encountered a problem and cannot display the page
> you are trying to view. Take the following steps to try solving the
> problem: Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going
> to the Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
>
> I've tried all those steps without any success. Nothing else has
> changed about my computer, no new programs or updates.

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and flavor) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html