Unable to Send or Receive Mail

I have a client who is receiving the following error message whe
attempting to send or receive emails through her phone:

UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. A
INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIV
MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR THI
ACCOUNT.

SERVER ERROR: 0X800CCC90
SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
SERVER: 'MAIL.******.COM'
WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
PROTOCOL: POP3
PORT: 110
SECURE(SSL): N


She has the ability to edit her login and password for her emai
address, so it's not that she's actually using an incorrect login o
password. She also spent time on the phone with her cell phone provider
who insisted that everything was set up correctly on their end and tha
she must be using the wrong login and password (not the case). I am at
loss to explain her issue, even after heavily perusing your forums. An
advice would be appreciated

--
Meglor
Posted via http://www.vistaheads.co

The 'fluff' part of the error message (the first paragraph) is an incorrect
interpretation of the second (technical) part.

The server is saying that the mailbox is locked. This is either a temporary
server malfunction, or else the user is checking her mail too frequently,
causing the mailbox to 'hang'. The checking interval should not be shorter than
5 minutes.

Gary VanderMolen, Microsoft MVP (Mail)


"Meglore" wrote in message news:...


I have a client who is receiving the following error message when
attempting to send or receive emails through her phone:

UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR THIS
ACCOUNT.

SERVER ERROR: 0X800CCC90
SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
SERVER: 'MAIL.******.COM'
WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
PROTOCOL: POP3
PORT: 110
SECURE(SSL): NO


She has the ability to edit her login and password for her email
address, so it's not that she's actually using an incorrect login or
password. She also spent time on the phone with her cell phone provider,
who insisted that everything was set up correctly on their end and that
she must be using the wrong login and password (not the case). I am at a
loss to explain her issue, even after heavily perusing your forums. Any
advice would be appreciated.


--
Meglore
Posted via http://www.vistaheads.com

Awesome, I suspected as much but was looking for some confirmation. I
will let her know, thanks very much.


Gary VanderMolen;1706806 Wrote:
> The 'fluff' part of the error message (the first paragraph) is an
> incorrect
> interpretation of the second (technical) part.
>
> The server is saying that the mailbox is locked. This is either a
> temporary
> server malfunction, or else the user is checking her mail too
> frequently,
> causing the mailbox to 'hang'. The checking interval should not be
> shorter than
> 5 minutes.
>
> Gary VanderMolen, Microsoft MVP (Mail)
>
>
> "Meglore" wrote in message
> news:...
>
>
> I have a client who is receiving the following error message when
> attempting to send or receive emails through her phone:
>
> UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
> INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
> MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR
> THIS
> ACCOUNT.
>
> SERVER ERROR: 0X800CCC90
> SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
> SERVER: 'MAIL.******.COM'
> WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
> PROTOCOL: POP3
> PORT: 110
> SECURE(SSL): NO
>
>
> She has the ability to edit her login and password for her email
> address, so it's not that she's actually using an incorrect login or
> password. She also spent time on the phone with her cell phone
> provider,
> who insisted that everything was set up correctly on their end and
> that
> she must be using the wrong login and password (not the case). I am at
> a
> loss to explain her issue, even after heavily perusing your forums.
> Any
> advice would be appreciated.
>
>
> --
> Meglore
> Posted via http://www.vistaheads.com


--
Meglore
Posted via http://www.vistaheads.com

You're very welcome. Glad to help.

Gary VanderMolen, Microsoft MVP (Mail)


"Meglore" wrote in message news:...


Awesome, I suspected as much but was looking for some confirmation. I
will let her know, thanks very much.


Gary VanderMolen;1706806 Wrote:
> The 'fluff' part of the error message (the first paragraph) is an
> incorrect
> interpretation of the second (technical) part.
>
> The server is saying that the mailbox is locked. This is either a
> temporary
> server malfunction, or else the user is checking her mail too
> frequently,
> causing the mailbox to 'hang'. The checking interval should not be
> shorter than
> 5 minutes.
>
> Gary VanderMolen, Microsoft MVP (Mail)
>
>
> "Meglore" wrote in message
> news:...
>
>
> I have a client who is receiving the following error message when
> attempting to send or receive emails through her phone:
>
> UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
> INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
> MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR
> THIS
> ACCOUNT.
>
> SERVER ERROR: 0X800CCC90
> SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
> SERVER: 'MAIL.******.COM'
> WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
> PROTOCOL: POP3
> PORT: 110
> SECURE(SSL): NO
>
>
> She has the ability to edit her login and password for her email
> address, so it's not that she's actually using an incorrect login or
> password. She also spent time on the phone with her cell phone
> provider,
> who insisted that everything was set up correctly on their end and
> that
> she must be using the wrong login and password (not the case). I am at
> a
> loss to explain her issue, even after heavily perusing your forums.
> Any
> advice would be appreciated.
>
>
> --
> Meglore
> Posted via http://www.vistaheads.com


--
Meglore
Posted via http://www.vistaheads.com

Hi Gary,

I just wanted to drop a note and let you know that the solution you
provided did indeed resolve the issue. Thanks again!

Gary VanderMolen;1706880 Wrote:
> You're very welcome. Glad to help.
>
> Gary VanderMolen, Microsoft MVP (Mail)
>
>
> "Meglore" wrote in message
> news:...
>
>
> Awesome, I suspected as much but was looking for some confirmation. I
> will let her know, thanks very much.
>
>
> Gary VanderMolen;1706806 Wrote:
> > The 'fluff' part of the error message (the first paragraph) is an
> > incorrect
> > interpretation of the second (technical) part.
> >
> > The server is saying that the mailbox is locked. This is either a
> > temporary
> > server malfunction, or else the user is checking her mail too
> > frequently,
> > causing the mailbox to 'hang'. The checking interval should not be
> > shorter than
> > 5 minutes.
> >
> > Gary VanderMolen, Microsoft MVP (Mail)
> >
> >
> > "Meglore" wrote in message
> > news:...
> >
> >
> > I have a client who is receiving the following error message when
> > attempting to send or receive emails through her phone:
> >
> > UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
> > INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
> > MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR
> > THIS
> > ACCOUNT.
> >
> > SERVER ERROR: 0X800CCC90
> > SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
> > SERVER: 'MAIL.******.COM'
> > WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
> > PROTOCOL: POP3
> > PORT: 110
> > SECURE(SSL): NO
> >
> >
> > She has the ability to edit her login and password for her email
> > address, so it's not that she's actually using an incorrect login or
> > password. She also spent time on the phone with her cell phone
> > provider,
> > who insisted that everything was set up correctly on their end and
> > that
> > she must be using the wrong login and password (not the case). I am
> at
> > a
> > loss to explain her issue, even after heavily perusing your forums.
> > Any
> > advice would be appreciated.
> >
> >
> > --
> > Meglore
> > Posted via http://www.vistaheads.com
>
>
> --
> Meglore
> Posted via http://www.vistaheads.com


--
Meglore
Posted via http://www.vistaheads.com

Oh, actually, she just emailed me to let me know that she set it to 1
minutes last night and when she turned her phone on this morning it gav
her the same error message again.

Is there anything else that could be causing this?


Gary VanderMolen;1706880 Wrote:
> You're very welcome. Glad to help.
>
> Gary VanderMolen, Microsoft MVP (Mail)
>
>
> "Meglore" wrote in messag
> news:...
>
>
> Awesome, I suspected as much but was looking for some confirmation. I
> will let her know, thanks very much.
>
>
> Gary VanderMolen;1706806 Wrote:
> > The 'fluff' part of the error message (the first paragraph) is an
> > incorrect
> > interpretation of the second (technical) part.
> >
> > The server is saying that the mailbox is locked. This is either a
> > temporary
> > server malfunction, or else the user is checking her mail too
> > frequently,
> > causing the mailbox to 'hang'. The checking interval should not be
> > shorter than
> > 5 minutes.
> >
> > Gary VanderMolen, Microsoft MVP (Mail)
> >
> >
> > "Meglore" wrote in message
> > news:...
> >
> >
> > I have a client who is receiving the following error message when
> > attempting to send or receive emails through her phone:
> >
> > UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
> > INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
> > MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR
> > THIS
> > ACCOUNT.
> >
> > SERVER ERROR: 0X800CCC90
> > SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
> > SERVER: 'MAIL.******.COM'
> > WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
> > PROTOCOL: POP3
> > PORT: 110
> > SECURE(SSL): NO
> >
> >
> > She has the ability to edit her login and password for her email
> > address, so it's not that she's actually using an incorrect login or
> > password. She also spent time on the phone with her cell phone
> > provider,
> > who insisted that everything was set up correctly on their end and
> > that
> > she must be using the wrong login and password (not the case). I a
> at
> > a
> > loss to explain her issue, even after heavily perusing your forums.
> > Any
> > advice would be appreciated.
> >
> >
> > --
> > Meglore
> > Posted via http://www.vistaheads.com
>
>
> --
> Meglore
> Posted via http://www.vistaheads.co

--
Meglor
Posted via http://www.vistaheads.co

By any chance, is more than one device checking that email account,
such as both her phone and a computer? If the two devices do a near
simultaneous mail check, it would cause the same problem.

Gary VanderMolen, Microsoft MVP (Mail)


"Meglore" wrote in message news:...


Oh, actually, she just emailed me to let me know that she set it to 10
minutes last night and when she turned her phone on this morning it gave
her the same error message again.

Is there anything else that could be causing this?


Gary VanderMolen;1706880 Wrote:
> You're very welcome. Glad to help.
>
> Gary VanderMolen, Microsoft MVP (Mail)
>
>
> "Meglore" wrote in message
> news:...
>
>
> Awesome, I suspected as much but was looking for some confirmation. I
> will let her know, thanks very much.
>
>
> Gary VanderMolen;1706806 Wrote:
> > The 'fluff' part of the error message (the first paragraph) is an
> > incorrect
> > interpretation of the second (technical) part.
> >
> > The server is saying that the mailbox is locked. This is either a
> > temporary
> > server malfunction, or else the user is checking her mail too
> > frequently,
> > causing the mailbox to 'hang'. The checking interval should not be
> > shorter than
> > 5 minutes.
> >
> > Gary VanderMolen, Microsoft MVP (Mail)
> >
> >
> > "Meglore" wrote in message
> > news:...
> >
> >
> > I have a client who is receiving the following error message when
> > attempting to send or receive emails through her phone:
> >
> > UNABLE TO SEND OR RECEIVE MESSAGES FOR THE ******** ACCOUNT. AN
> > INCORRECT PASSWORD WAS ENTERED. THE NEXT TIME YOU SEND OR RECEIVE
> > MESSAGES, YOU'LL BE ASKED TO ENTER YOUR USER NAME AND PASSWORD FOR
> > THIS
> > ACCOUNT.
> >
> > SERVER ERROR: 0X800CCC90
> > SERVER RESPONSE: -ERR YOUR MAILBOX IS ALREADY LOCKED
> > SERVER: 'MAIL.******.COM'
> > WINDOWS LIVE MAIL ERROR ID: 0X800CCC92
> > PROTOCOL: POP3
> > PORT: 110
> > SECURE(SSL): NO
> >
> >
> > She has the ability to edit her login and password for her email
> > address, so it's not that she's actually using an incorrect login or
> > password. She also spent time on the phone with her cell phone
> > provider,
> > who insisted that everything was set up correctly on their end and
> > that
> > she must be using the wrong login and password (not the case). I am
> at
> > a
> > loss to explain her issue, even after heavily perusing your forums.
> > Any
> > advice would be appreciated.
> >
> >
> > --
> > Meglore
> > Posted via http://www.vistaheads.com
>
>
> --
> Meglore
> Posted via http://www.vistaheads.com


--
Meglore
Posted via http://www.vistaheads.com