Unable to sycn calender items from pda to PC

Suddenly I'm unable to sync new calender items from pda to PC. PC to pda
works fine as does emails, tasks etc in either direction. Running activesync
3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook info
being used by another program on PC and sugests that I close this and/or
restart PC. Tried detect and repairing Outlook, deleting partnerships and
reinstalling activesync and outlook. Any advice please? Thanks
--
J

Hi,

Are you using any add-ins with Outlook? Also can you provide the exact
error message as it appears.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"JE" <> wrote in message
news:828A5B41-4A29-49DA-8DB2-...
> Suddenly I'm unable to sync new calender items from pda to PC. PC to pda
> works fine as does emails, tasks etc in either direction. Running
> activesync
> 3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook info
> being used by another program on PC and sugests that I close this and/or
> restart PC. Tried detect and repairing Outlook, deleting partnerships and
> reinstalling activesync and outlook. Any advice please? Thanks
> --
> J

Thanks for your help. The error message reads:
The following appointment cannot by sychronised because Microsoft outlook
information is being used by another program. Close all other programs on
your desktop computer and synchronise again. If the problem continues,
restart desktop computer

The PsiWin is one add-on but thats been there for years and this problem
only seemed to occur after some Microsoft Office updates in mid March. I've
also tried disabling antivirus/spam software. Other than that I don't know of
any add-ins running on Outlook. My pda still syncs with my work PC OK.

Thanks

--
J


"Raj Pillai" wrote:

> Hi,
>
> Are you using any add-ins with Outlook? Also can you provide the exact
> error message as it appears.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "JE" <> wrote in message
> news:828A5B41-4A29-49DA-8DB2-...
> > Suddenly I'm unable to sync new calender items from pda to PC. PC to pda
> > works fine as does emails, tasks etc in either direction. Running
> > activesync
> > 3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook info
> > being used by another program on PC and sugests that I close this and/or
> > restart PC. Tried detect and repairing Outlook, deleting partnerships and
> > reinstalling activesync and outlook. Any advice please? Thanks
> > --
> > J
>
>
>
>

Hi,

Have you tried syncing after performing a soft reset? Although I doubt this
will help since the error is being generated by Outlook.

In Outlook -> Click Tools -> Options -> Other tab -> Advanced Options ->
click Add-in Manager and see if it is using any add-in. If it is, uncheck
it and then shut Outlook and open it again and then connect your device and
see if it syncs. This will help isolating if the error is happening because
of the add-in.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"JE" <> wrote in message
news:31DE7EB1-AD09-4FA8-ACEC-...
> Thanks for your help. The error message reads:
> The following appointment cannot by sychronised because Microsoft outlook
> information is being used by another program. Close all other programs on
> your desktop computer and synchronise again. If the problem continues,
> restart desktop computer
>
> The PsiWin is one add-on but thats been there for years and this problem
> only seemed to occur after some Microsoft Office updates in mid March.
> I've
> also tried disabling antivirus/spam software. Other than that I don't know
> of
> any add-ins running on Outlook. My pda still syncs with my work PC OK.
>
> Thanks
>
> --
> J
>
>
> "Raj Pillai" wrote:
>
>> Hi,
>>
>> Are you using any add-ins with Outlook? Also can you provide the exact
>> error message as it appears.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "JE" <> wrote in message
>> news:828A5B41-4A29-49DA-8DB2-...
>> > Suddenly I'm unable to sync new calender items from pda to PC. PC to
>> > pda
>> > works fine as does emails, tasks etc in either direction. Running
>> > activesync
>> > 3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook
>> > info
>> > being used by another program on PC and sugests that I close this
>> > and/or
>> > restart PC. Tried detect and repairing Outlook, deleting partnerships
>> > and
>> > reinstalling activesync and outlook. Any advice please? Thanks
>> > --
>> > J
>>
>>
>>
>>

I'm afraid I've tried that. It made no difference. I notived last night that
all th items that fail to sync get put in the deleted items folder. Does that
give any clues?
--
J


"Raj Pillai" wrote:

> Hi,
>
> Have you tried syncing after performing a soft reset? Although I doubt this
> will help since the error is being generated by Outlook.
>
> In Outlook -> Click Tools -> Options -> Other tab -> Advanced Options ->
> click Add-in Manager and see if it is using any add-in. If it is, uncheck
> it and then shut Outlook and open it again and then connect your device and
> see if it syncs. This will help isolating if the error is happening because
> of the add-in.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "JE" <> wrote in message
> news:31DE7EB1-AD09-4FA8-ACEC-...
> > Thanks for your help. The error message reads:
> > The following appointment cannot by sychronised because Microsoft outlook
> > information is being used by another program. Close all other programs on
> > your desktop computer and synchronise again. If the problem continues,
> > restart desktop computer
> >
> > The PsiWin is one add-on but thats been there for years and this problem
> > only seemed to occur after some Microsoft Office updates in mid March.
> > I've
> > also tried disabling antivirus/spam software. Other than that I don't know
> > of
> > any add-ins running on Outlook. My pda still syncs with my work PC OK.
> >
> > Thanks
> >
> > --
> > J
> >
> >
> > "Raj Pillai" wrote:
> >
> >> Hi,
> >>
> >> Are you using any add-ins with Outlook? Also can you provide the exact
> >> error message as it appears.
> >>
> >> --
> >> Regards,
> >> Raj Pillai
> >> Microsoft MVP - Mobile Devices
> >> http://www.pocketpcfaq.com/raj
> >>
> >>
> >> "JE" <> wrote in message
> >> news:828A5B41-4A29-49DA-8DB2-...
> >> > Suddenly I'm unable to sync new calender items from pda to PC. PC to
> >> > pda
> >> > works fine as does emails, tasks etc in either direction. Running
> >> > activesync
> >> > 3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook
> >> > info
> >> > being used by another program on PC and sugests that I close this
> >> > and/or
> >> > restart PC. Tried detect and repairing Outlook, deleting partnerships
> >> > and
> >> > reinstalling activesync and outlook. Any advice please? Thanks
> >> > --
> >> > J
> >>
> >>
> >>
> >>
>
>
>
>
>

Hi

This is strange, in addition to checking the add-in could you also check for
COM application that might be enabled? In Outlook -> Click Tools ->
Options -> Other tab -> Advanced Options -> click COM add-ins.

Beyond that try running the Scanpst utility to check for any corruption in
the PST file (the file that stores your Outlook data). Search for
scanpst.exe on your computer.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"JE" <> wrote in message
news:EEAF4431-3936-4423-BBD3-...
> I'm afraid I've tried that. It made no difference. I notived last night
> that
> all th items that fail to sync get put in the deleted items folder. Does
> that
> give any clues?
> --
> J
>
>
> "Raj Pillai" wrote:
>
>> Hi,
>>
>> Have you tried syncing after performing a soft reset? Although I doubt
>> this
>> will help since the error is being generated by Outlook.
>>
>> In Outlook -> Click Tools -> Options -> Other tab -> Advanced Options ->
>> click Add-in Manager and see if it is using any add-in. If it is,
>> uncheck
>> it and then shut Outlook and open it again and then connect your device
>> and
>> see if it syncs. This will help isolating if the error is happening
>> because
>> of the add-in.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "JE" <> wrote in message
>> news:31DE7EB1-AD09-4FA8-ACEC-...
>> > Thanks for your help. The error message reads:
>> > The following appointment cannot by sychronised because Microsoft
>> > outlook
>> > information is being used by another program. Close all other programs
>> > on
>> > your desktop computer and synchronise again. If the problem continues,
>> > restart desktop computer
>> >
>> > The PsiWin is one add-on but thats been there for years and this
>> > problem
>> > only seemed to occur after some Microsoft Office updates in mid March.
>> > I've
>> > also tried disabling antivirus/spam software. Other than that I don't
>> > know
>> > of
>> > any add-ins running on Outlook. My pda still syncs with my work PC OK.
>> >
>> > Thanks
>> >
>> > --
>> > J
>> >
>> >
>> > "Raj Pillai" wrote:
>> >
>> >> Hi,
>> >>
>> >> Are you using any add-ins with Outlook? Also can you provide the
>> >> exact
>> >> error message as it appears.
>> >>
>> >> --
>> >> Regards,
>> >> Raj Pillai
>> >> Microsoft MVP - Mobile Devices
>> >> http://www.pocketpcfaq.com/raj
>> >>
>> >>
>> >> "JE" <> wrote in message
>> >> news:828A5B41-4A29-49DA-8DB2-...
>> >> > Suddenly I'm unable to sync new calender items from pda to PC. PC to
>> >> > pda
>> >> > works fine as does emails, tasks etc in either direction. Running
>> >> > activesync
>> >> > 3.8, Outlook 2003 on iPAQ 4150. Error message tells me that Outlook
>> >> > info
>> >> > being used by another program on PC and sugests that I close this
>> >> > and/or
>> >> > restart PC. Tried detect and repairing Outlook, deleting
>> >> > partnerships
>> >> > and
>> >> > reinstalling activesync and outlook. Any advice please? Thanks
>> >> > --
>> >> > J
>> >>
>> >>
>> >>
>> >>
>>
>>
>>
>>
>>