Unable to sync T-Mobile MDA with Exchange Server - error 85010014

I have a user here who just received a new T-Mobile MDA device. We are
trying to set up the e-mail synching with our Exchange 2003 SP2 server
(single Exchange Server). I go through all the motions of setting up the
proper settings on the MDA, and when I try to sync through the ActiveSync, I
get the 85010014 error message.

I have tried a number of things already.

I made sure that Exchange Server was properly patched up to service pack 2.
Windows 2000 Server is properly patched up to service pack 4.

I have read KB article 215383 and have confirmed that bother Kerberos and
NTLM protocols are supported on the server (the server is Windows 2000 SP4).

I have also read KB article 817379, talking about the ActiveSync errors. I
have tried doing the Method 2 resolution, but I am not sure how to proceed,
since with Win2K, you can't "Save Configuration to a File" to set up a new
virtual directory. If anyone knows how to do it with Win2K, I'd be greatly
appreciative!

When the ActiveSync attempt is taking place, an error in the server event
log, Event ID 3031, is being generated, which I know refers me back to
KB817379.

We are using SSL and the certificate is self-signed, and I believe that I
have properly put the certificate on the MDA device (if someone has a proper
procedure on how to do that I can refer to to make sure I did it right, that
would be much appreciated).


So my question is, how can I get the ActiveSync to work in our scenario?


Thanks in advance,

--
Vincent Close
IT Manager
Tyler Elevator Products
Cleveland, OH

Remove the "nospam" to reply

On Fri, 9 Jun 2006 13:57:58 -0400, "Vincent Close"
<> wrote:

>I have a user here who just received a new T-Mobile MDA device. We are
>trying to set up the e-mail synching with our Exchange 2003 SP2 server
>(single Exchange Server). I go through all the motions of setting up the
>proper settings on the MDA, and when I try to sync through the ActiveSync, I
>get the 85010014 error message.
>
>I have tried a number of things already.
>
>I made sure that Exchange Server was properly patched up to service pack 2.
>Windows 2000 Server is properly patched up to service pack 4.
>
>I have read KB article 215383 and have confirmed that bother Kerberos and
>NTLM protocols are supported on the server (the server is Windows 2000 SP4).
>
>I have also read KB article 817379, talking about the ActiveSync errors. I
>have tried doing the Method 2 resolution, but I am not sure how to proceed,
>since with Win2K, you can't "Save Configuration to a File" to set up a new
>virtual directory. If anyone knows how to do it with Win2K, I'd be greatly
>appreciative!
>
>When the ActiveSync attempt is taking place, an error in the server event
>log, Event ID 3031, is being generated, which I know refers me back to
>KB817379.
>
>We are using SSL and the certificate is self-signed, and I believe that I
>have properly put the certificate on the MDA device (if someone has a proper
>procedure on how to do that I can refer to to make sure I did it right, that
>would be much appreciated).
>
>
>So my question is, how can I get the ActiveSync to work in our scenario?

Take a look at
http://www.pocketpcfaq.com/faqs/acti...nge_errors.php, under
HTTP_500 (85010014)

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

I've actually looked at that page before, and still no luck. I've even
turned off SSL checking (at least I think I did) and still nothing.

What I'm really trying to find out is how to set up a new virtual directory,
like is mentioned in Microsoft KB article 817379 (method 2 resolution). The
problem I have is that since we have a Windows 2000 Server, I can't do the
"Save Configuration to a File" that they say I have to do in IIS in order to
set up the new virtual directory. How do you do Method 2 if your server is
Windows 2000?

"Rob Borek" <> wrote in message
news:...
> On Fri, 9 Jun 2006 13:57:58 -0400, "Vincent Close"
> <> wrote:
>
>>I have a user here who just received a new T-Mobile MDA device. We are
>>trying to set up the e-mail synching with our Exchange 2003 SP2 server
>>(single Exchange Server). I go through all the motions of setting up the
>>proper settings on the MDA, and when I try to sync through the ActiveSync,
>>I
>>get the 85010014 error message.
>>
>>I have tried a number of things already.
>>
>>I made sure that Exchange Server was properly patched up to service pack
>>2.
>>Windows 2000 Server is properly patched up to service pack 4.
>>
>>I have read KB article 215383 and have confirmed that bother Kerberos and
>>NTLM protocols are supported on the server (the server is Windows 2000
>>SP4).
>>
>>I have also read KB article 817379, talking about the ActiveSync errors.
>>I
>>have tried doing the Method 2 resolution, but I am not sure how to
>>proceed,
>>since with Win2K, you can't "Save Configuration to a File" to set up a new
>>virtual directory. If anyone knows how to do it with Win2K, I'd be
>>greatly
>>appreciative!
>>
>>When the ActiveSync attempt is taking place, an error in the server event
>>log, Event ID 3031, is being generated, which I know refers me back to
>>KB817379.
>>
>>We are using SSL and the certificate is self-signed, and I believe that I
>>have properly put the certificate on the MDA device (if someone has a
>>proper
>>procedure on how to do that I can refer to to make sure I did it right,
>>that
>>would be much appreciated).
>>
>>
>>So my question is, how can I get the ActiveSync to work in our scenario?
>
> Take a look at
> http://www.pocketpcfaq.com/faqs/acti...nge_errors.php, under
> HTTP_500 (85010014)
>
> --
> Rob Borek
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Mon, 12 Jun 2006 08:48:12 -0400, "Vincent Close"
<> wrote:

>I've actually looked at that page before, and still no luck. I've even
>turned off SSL checking (at least I think I did) and still nothing.
>
>What I'm really trying to find out is how to set up a new virtual directory,
>like is mentioned in Microsoft KB article 817379 (method 2 resolution). The
>problem I have is that since we have a Windows 2000 Server, I can't do the
>"Save Configuration to a File" that they say I have to do in IIS in order to
>set up the new virtual directory. How do you do Method 2 if your server is
>Windows 2000?

You might get some better answers in the
microsoft.public.exchange.mobility newsgroup - my specialty is not
setting up IIS or Exchange.

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.