Unable to turn on Automatic Updates, unable to do manual updates

Today my anti-virus program detected the presence of the W32.Dedler.Worm on
my computer, running Windows XP. I followed the instructions for removing the
worm and when I rebooted after all was done, I found that Automatic Updates
had been turned off. Moreover, I could not turn it back on. When I tried to
do a manual update, I made a connection to the Microsoft site, and it
searched my computer for needed updates, but when I instructed the computer
to install them, I just got an error message, saying it wasn't possible.

Did the worm delete some essential files, and if so, how can I get them back?

I'm having the same problem that started two days ago and have spent over 5
hours on the phone with MSFT techs without resolution. Their next level is to
call me back tonight. I'm only slightly relieved to find out it's not just my
machine.


"Byron Wall" wrote:

> Today my anti-virus program detected the presence of the W32.Dedler.Worm on
> my computer, running Windows XP. I followed the instructions for removing the
> worm and when I rebooted after all was done, I found that Automatic Updates
> had been turned off. Moreover, I could not turn it back on. When I tried to
> do a manual update, I made a connection to the Microsoft site, and it
> searched my computer for needed updates, but when I instructed the computer
> to install them, I just got an error message, saying it wasn't possible.
>
> Did the worm delete some essential files, and if so, how can I get them back?

Byron Wall wrote:
> Today my anti-virus program detected the presence of the W32.Dedler.Worm on
> my computer, running Windows XP. I followed the instructions for removing the
> worm and when I rebooted after all was done, I found that Automatic Updates
> had been turned off. Moreover, I could not turn it back on. When I tried to
> do a manual update, I made a connection to the Microsoft site, and it
> searched my computer for needed updates, but when I instructed the computer
> to install them, I just got an error message, saying it wasn't possible.
>
> Did the worm delete some essential files, and if so, how can I get them back?
What is the specific error message you receive?

Alan wrote:
> Byron Wall wrote:
>
>> Today my anti-virus program detected the presence of the
>> W32.Dedler.Worm on my computer, running Windows XP. I followed the
>> instructions for removing the worm and when I rebooted after all was
>> done, I found that Automatic Updates had been turned off. Moreover, I
>> could not turn it back on. When I tried to do a manual update, I made
>> a connection to the Microsoft site, and it searched my computer for
>> needed updates, but when I instructed the computer to install them, I
>> just got an error message, saying it wasn't possible.
>>
>> Did the worm delete some essential files, and if so, how can I get
>> them back?
>
> What is the specific error message you receive?
I should have added that you should read the following from
Microsoft in the interim:
http://support.microsoft.com/kb/822798/

Byron Wall wrote:

> Today my anti-virus program detected the presence of the W32.Dedler.Worm on
> my computer, running Windows XP. I followed the instructions for removing the
> worm and when I rebooted after all was done, I found that Automatic Updates
> had been turned off. Moreover, I could not turn it back on. When I tried to
> do a manual update, I made a connection to the Microsoft site, and it
> searched my computer for needed updates, but when I instructed the computer
> to install them, I just got an error message, saying it wasn't possible.
>
> Did the worm delete some essential files, and if so, how can I get them back?
Hi,

Try this:

1. Click Start.

2. Choose Run.

3. In the Run box, type (or copy/paste from this post)

regsvr32.exe wuaueng.dll

(note the space there in the middle)

4. Click OK.

Do the same for wuapi.dll, wups.dll and wucltui.dll


After the regsvr32 command, start regedit.exe
and locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv

If you find a DeleteFlag value there, delete the DeleteFlag value.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thanks - sounds similar to what the MSFT tech did with me on the phone last
night and it fixed the problem.

Bob

"Torgeir Bakken (MVP)" wrote:

> Byron Wall wrote:
>
> > Today my anti-virus program detected the presence of the W32.Dedler.Worm on
> > my computer, running Windows XP. I followed the instructions for removing the
> > worm and when I rebooted after all was done, I found that Automatic Updates
> > had been turned off. Moreover, I could not turn it back on. When I tried to
> > do a manual update, I made a connection to the Microsoft site, and it
> > searched my computer for needed updates, but when I instructed the computer
> > to install them, I just got an error message, saying it wasn't possible.
> >
> > Did the worm delete some essential files, and if so, how can I get them back?
> Hi,
>
> Try this:
>
> 1. Click Start.
>
> 2. Choose Run.
>
> 3. In the Run box, type (or copy/paste from this post)
>
> regsvr32.exe wuaueng.dll
>
> (note the space there in the middle)
>
> 4. Click OK.
>
> Do the same for wuapi.dll, wups.dll and wucltui.dll
>
>
> After the regsvr32 command, start regedit.exe
> and locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
>
> If you find a DeleteFlag value there, delete the DeleteFlag value.
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>