Unable to update - will not even scan

I go on the Windows update site and as soon as it tries to scan I get the
error 0X800A01CE. I have been in touch with MS about this but I am going
around in circles because I keep sending them the same info. I am hoping to
get lucky and find someone that has been through this. I am running XP Home.
Does anyone have something that worked. Thanks in advance.
Randy

It would appear that this update is not an XP update. It is for Windows
Server 3000

"Randy" wrote:

> I go on the Windows update site and as soon as it tries to scan I get the
> error 0X800A01CE. I have been in touch with MS about this but I am going
> around in circles because I keep sending them the same info. I am hoping to
> get lucky and find someone that has been through this. I am running XP Home.
> Does anyone have something that worked. Thanks in advance.
> Randy

this is the error I get from MS after they scan my PC for updates

"Koolpilot" wrote:

> It would appear that this update is not an XP update. It is for Windows
> Server 3000
>
> "Randy" wrote:
>
> > I go on the Windows update site and as soon as it tries to scan I get the
> > error 0X800A01CE. I have been in touch with MS about this but I am going
> > around in circles because I keep sending them the same info. I am hoping to
> > get lucky and find someone that has been through this. I am running XP Home.
> > Does anyone have something that worked. Thanks in advance.
> > Randy

Hi Randy,
Did you provide MS a copy of your Windows Update log? What was the response, suggestions?

Try this first:
Have you run Services.msc and looked closely at the services?

Review Services.msc again (Start button > select RUN> type in SERVICES.MSC

The following services are needed by the processes at Windows Update. In services management console ( services.msc) they must NOT be *Disabled* in the Startup type. They need to show a startup type of Manual or Automatic.
Here are the services & their Startup types:

Background Intelligent Transfer Service(BITS) Manual
Cryptographic Services Automatic
Remote Procedure Call (RPC) Automatic
System Restore Service Automatic

Check that. Logoff & restart your Windows. Try Windows Update again.

If no joy, post back an "extract" of your update log.

Post an *extract* from the log, but only for the very last date.
Use Notepad or Wordpad and open & look at the Windows Update log file
C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log

Scroll down all the way. Get / copy / paste (ideally, put into a file & attach in reply back here) the set of lines for (today's ) the last session.

--
Maurice N
MVP Windows - Shell / User
-----


Randy wrote:
> this is the error I get from MS after they scan my PC for updates
>
> "Koolpilot" wrote:
>
>> It would appear that this update is not an XP update. It is for
>> Windows Server 3000
>>
>> "Randy" wrote:
>>
>>> I go on the Windows update site and as soon as it tries to scan I
>>> get the error 0X800A01CE. I have been in touch with MS about this
>>> but I am going around in circles because I keep sending them the
>>> same info. I am hoping to get lucky and find someone that has been
>>> through this. I am running XP Home. Does anyone have something that
>>> worked. Thanks in advance. Randy