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Unable to update Vista

 
 
Dennis Pfeifer
Guest
Posts: n/a

 
      07-01-2009

tried CSR checking, did not resolve.

here's the "ReportingEvents"

{D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
Install Installation Successful: Windows successfully installed the following
update: Update for Windows (KB947821)
{D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
Defender Success Software Synchronization Windows Update Client successfully
detected 0 updates.
{7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.


Thanks
 
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Rick Rogers
Guest
Posts: n/a

 
      07-01-2009

Hi Dennis,

(cross-posting to windows update support in case any there might have seen
this error)

If you receive no other responses, I would suggest that you open a case with
Microsoft's update support area (it's free):
http://support.microsoft.com/ph/6527#tab0

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

"Dennis Pfeifer" <> wrote in message
news:F8469418-8738-48E4-A7B2-...
> tried CSR checking, did not resolve.
>
> here's the "ReportingEvents"
>
> {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
> 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0
> wusa Success Content
> Install Installation Successful: Windows successfully installed the
> following
> update: Update for Windows (KB947821)
> {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
> 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
> 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error
> 0x8007370d.
> {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
> 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
> 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error
> 0x8007370d.
> {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
> 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
> 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error
> 0x8007370d.
> {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
> 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
> Windows
> Defender Success Software Synchronization Windows Update Client
> successfully
> detected 0 updates.
> {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
> 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
> 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error
> 0x8007370d.
>
>
> Thanks


 
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Ǝиçεl
Guest
Posts: n/a

 
      07-01-2009

0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR

Description

An identity string is malformed.


Description of the System Update Readiness Tool for Windows Vista

<http://support.microsoft.com/kb/947821>
-=-



"Dennis Pfeifer" wrote:

> tried CSR checking, did not resolve.
>
> here's the "ReportingEvents"
>
> {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
> 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
> Install Installation Successful: Windows successfully installed the following
> update: Update for Windows (KB947821)
> {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
> 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error 0x8007370d.
> {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
> 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error 0x8007370d.
> {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
> 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error 0x8007370d.
> {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
> 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
> Defender Success Software Synchronization Windows Update Client successfully
> detected 0 updates.
> {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
> 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error 0x8007370d.
>
>
> Thanks

 
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Dennis Pfeifer
Guest
Posts: n/a

 
      07-01-2009

Thank you. I tried this twice, and it did not resolve the issue.
I ran the install, and rebooted, and it did not resolve.
I then ran again, and did not reboot, .. same non-resolution..
Thanks .. this is what I tried first, and according to MS documentation,
should have worked.

Dennis

"Ǝиçεl" wrote:

> 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR
>
> Description
>
> An identity string is malformed.
>
>
> Description of the System Update Readiness Tool for Windows Vista
>
> <http://support.microsoft.com/kb/947821>
> -=-
>
>
>
> "Dennis Pfeifer" wrote:
>
> > tried CSR checking, did not resolve.
> >
> > here's the "ReportingEvents"
> >
> > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
> > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
> > Install Installation Successful: Windows successfully installed the following
> > update: Update for Windows (KB947821)
> > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
> > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> > Synchronization Windows Update Client failed to detect with error 0x8007370d.
> > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
> > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> > Synchronization Windows Update Client failed to detect with error 0x8007370d.
> > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
> > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> > Synchronization Windows Update Client failed to detect with error 0x8007370d.
> > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
> > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
> > Defender Success Software Synchronization Windows Update Client successfully
> > detected 0 updates.
> > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
> > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
> > Synchronization Windows Update Client failed to detect with error 0x8007370d.
> >
> >
> > Thanks

 
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PA Bear [MS MVP]
Guest
Posts: n/a

 
      07-01-2009

@Dennis: Please state your full Windows version (e.g., Vista SP1; Vista x64
SP2).

Kinda sketchy on the details here. Is there a particular update that's
failing to install or...?

Can you successfully update via the Start menu (vs Automatic Updates)?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request (applies to security
updates only)
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Rick Rogers wrote:
> (cross-posting to windows update support in case any there might have seen
> this error)
>
> If you receive no other responses, I would suggest that you open a case
> with
> Microsoft's update support area (it's free):
> http://support.microsoft.com/ph/6527#tab0
> "Dennis Pfeifer" wrote:
>> tried CSR checking, did not resolve.
>>
>> here's the "ReportingEvents"
>>
>> {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
>> 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0
>> wusa Success Content
>> Install Installation Successful: Windows successfully installed the
>> following
>> update: Update for Windows (KB947821)
>> {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
>> 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
>> 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
>> 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
>> 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
>> Windows
>> Defender Success Software Synchronization Windows Update Client
>> successfully
>> detected 0 updates.
>> {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
>> 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>>
>>
>> Thanks


 
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Spirit
Guest
Posts: n/a

 
      07-01-2009

Description of the System Update Readiness Tool for Windows Vista and for
Windows Server 2008

http://support.microsoft.com/kb/947821

Check that. Scroll down and be sure to download the correct version. And
below that it shows how check the log.

"Dennis Pfeifer" <> wrote in message
news:C0457AA1-31F0-49CD-9DA4-...
> Thank you. I tried this twice, and it did not resolve the issue.
> I ran the install, and rebooted, and it did not resolve.
> I then ran again, and did not reboot, .. same non-resolution..
> Thanks .. this is what I tried first, and according to MS documentation,
> should have worked.
>
> Dennis
>
> "Ǝиçεl" wrote:
>
>> 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR
>>
>> Description
>>
>> An identity string is malformed.
>>
>>
>> Description of the System Update Readiness Tool for Windows Vista
>>
>> <http://support.microsoft.com/kb/947821>
>> -=-
>>
>>
>>
>> "Dennis Pfeifer" wrote:
>>
>> > tried CSR checking, did not resolve.
>> >
>> > here's the "ReportingEvents"
>> >
>> > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
>> > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501
>> > 0 wusa Success Content
>> > Install Installation Successful: Windows successfully installed the
>> > following
>> > update: Update for Windows (KB947821)
>> > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
>> > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> > 8007370d SelfUpdate Failure Software
>> > Synchronization Windows Update Client failed to detect with error
>> > 0x8007370d.
>> > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
>> > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> > 8007370d SelfUpdate Failure Software
>> > Synchronization Windows Update Client failed to detect with error
>> > 0x8007370d.
>> > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
>> > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> > 8007370d SelfUpdate Failure Software
>> > Synchronization Windows Update Client failed to detect with error
>> > 0x8007370d.
>> > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
>> > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
>> > Windows
>> > Defender Success Software Synchronization Windows Update Client
>> > successfully
>> > detected 0 updates.
>> > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
>> > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> > 8007370d SelfUpdate Failure Software
>> > Synchronization Windows Update Client failed to detect with error
>> > 0x8007370d.
>> >
>> >
>> > Thanks


 
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