Unable to use Sony Visual Communication Camera

Hi,

I have seen this posted before but there does not seem to be a
resolution so I thought I would start a new one. I have just purchased
a Sony Vaio VGN-FW290JTB. This machine is running Windows Vista Home
Premium 64bit. I have installed Windows Live Messenger 2009 (build
14.0.8050.1202). I am unable to run the audio and video setup to get
messenger to run with my laptop camera. The error message I get is 'We
are unable to run audio and video setup. I have tried to re-installed
the camera drivers and have also disabled and re-enabled the device but
it still will not connect.

There is a program on the laptop called Arcsoft WebCam Companion 2 that
does recognize the camera and shows live video.

Does anyone have a solution or suggestion as to why this will not work?

Thanks,

MM


--
Meanmachine

Hi, I'm having exactly the same problem, but with a Logitech QuickCam
Communicate STX. The webcam works fine with the Logitech 'QuickCapture'
software, but I also can't run the audio and video setup from within
Messenger.

The system specs are:
ASUS P5KPL-VM
Intel Core 2 Duo E4300
Inno3d 8500GT
2GB RAM
Windows Vista Home Premium 32-bit


--
tomcage

Okay after contacting Sony support and getting just the usual "Install
the ArcSoft WebCam software and update your audio drivers" I decided to
uninstall Windows Live Messenger 2009 and install Windows Live Messenger
2008. Guess what it works no problem. I was able to configure my
on-board audio and webcam. Looks like the 2009 version has some bugs.


--
Meanmachine

Yeah, my problem is actually with my sisters PC, and she uses her webca
almost daily online to video chat to friends. So being a prett
important feature, I rolled back to 8.1 and the problem is resolved (a
least temporarily)

But it's strange, because the webcam did work for a short while wit
the 2009 version, but at some point decided to just stop working

Also, it's not too reassuring to find so little about this specifi
problem online - leading me to worry about whether or not they even kno
about the 'bug', and therefore if it will ever get fixed... :shock

--
tomcage

Mine actually did work for about 30 minutes but the next time I went to
use it the web cam did not work. I agree that there is almost no info
on the web for this which I find odd.


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Meanmachine

I loged to vista as guest or new user , try MSN you'll find it work fine , after that log off to your User account , try and tell me what happend
Thank you

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com/default.aspx?ref=ng

Hay guys try this and tell me what happen
1- Go to Control Pane
2- Use
3- Turn On Guest Account or make new use
4- log off and log on as gues
5- log in MSN Messenger 200
6 - try the audio video wizar
7 - log off and back to your account and tr

waiting your response
:huh

--
ahmedkmj

Hi, thanks for the suggestion, I can't try right now as I'm a
university and the problem is on my sisters PC at home, but I'll make
note to try it when I'm next visiting! :

--
tomcage

I ended up un-installing the Windows Live Messenger 2009 and installin
the 2008 version. Once I did this I have had no problems configurin
the web cam or using it. It seems there is a bug or conflict with thi
version and Vista

--
Meanmachine

Do any of you experiencing this problem have any McAfee softwar
installed

--
tomcage