Unable to use video call to contacts in USA

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KKI have a huge problem with the new Windows live Messenger. My contact in
the USA cannot see me when we make a Video call. I see her she doesnt see
me. I have contacted Windows about this and they have told me that there is
a problem so I am still using an older version as there is no problem with
that. Now I am told that I will have no option but to upgrade so I am left
with a product that is usless to me. What can I do.

Greetings Pip,

What exactly do you see when you try? Is it just black or a "broken" webcam icon?

Also, do you happen to know which version you're using (press the Alt key in any Messenger
window to bring up the menu bar, choose Help and then About to find out) and what version
your contact is using?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--



"Pip" <> wrote in message
news:7B2D0A10-D325-4F6B-89A8-...
>
> --
> KKI have a huge problem with the new Windows live Messenger. My contact in
> the USA cannot see me when we make a Video call. I see her she doesnt see
> me. I have contacted Windows about this and they have told me that there is
> a problem so I am still using an older version as there is no problem with
> that. Now I am told that I will have no option but to upgrade so I am left
> with a product that is usless to me. What can I do.

Hi Jonathan,
I am using 8.1 . As soon as I updated from that to 8.5 I started geting
the problem and after much tooing and froing with Windows Help and going to
my ISP to find out if there was a problem there, then to Logitech to check if
there was a webcam problem I went back to 8.1 and have had no probs since.
The problem is this: I can talk to the USA contact fine, there is no audio
problem. I can see myself on my own laptop fine but she gets no video of
me. I hope that explains things clearly.
Oh, also after all the, as I call it, tooing and froing, I was told by
Windows that they were aware there WAS a problem and were hoping to rectify
it.
--
KK


"Jonathan Kay [MVP]" wrote:

> Greetings Pip,
>
> What exactly do you see when you try? Is it just black or a "broken" webcam icon?
>
> Also, do you happen to know which version you're using (press the Alt key in any Messenger
> window to bring up the menu bar, choose Help and then About to find out) and what version
> your contact is using?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "Pip" <> wrote in message
> news:7B2D0A10-D325-4F6B-89A8-...
> >
> > --
> > KKI have a huge problem with the new Windows live Messenger. My contact in
> > the USA cannot see me when we make a Video call. I see her she doesnt see
> > me. I have contacted Windows about this and they have told me that there is
> > a problem so I am still using an older version as there is no problem with
> > that. Now I am told that I will have no option but to upgrade so I am left
> > with a product that is usless to me. What can I do.
>
>
>

Sorry meant to say that my contact was using the updated version. The one
before this recommended new one.
--
KK


"Jonathan Kay [MVP]" wrote:

> Greetings Pip,
>
> What exactly do you see when you try? Is it just black or a "broken" webcam icon?
>
> Also, do you happen to know which version you're using (press the Alt key in any Messenger
> window to bring up the menu bar, choose Help and then About to find out) and what version
> your contact is using?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "Pip" <> wrote in message
> news:7B2D0A10-D325-4F6B-89A8-...
> >
> > --
> > KKI have a huge problem with the new Windows live Messenger. My contact in
> > the USA cannot see me when we make a Video call. I see her she doesnt see
> > me. I have contacted Windows about this and they have told me that there is
> > a problem so I am still using an older version as there is no problem with
> > that. Now I am told that I will have no option but to upgrade so I am left
> > with a product that is usless to me. What can I do.
>
>
>

Pip;1132060 Wrote:
> Sorry meant to say that my contact was using the updated version. Th
> on
> before this recommended new one
> -
> K
>
>
> "Jonathan Kay [MVP]" wrote
> > > >
> > > Greetings Pip
> >
> > > What exactly do you see when you try? Is it just black or a "broken
> > webcam icon
> >
> > > Also, do you happen to know which version you're using (press the Al
> > key in any Messenge
> > > window to bring up the menu bar, choose Help and then About to fin
> > out) and what versio
> > > your contact is using
> >
> > > -
> > > Jonathan Ka
> > > Microsoft MVP - Windows Live Messenge
> > > MSN Messenger/Windows Messenge
> > > MessengerGeek Blog: 'Jonathan Kay, MessengerGeek - Windows Live
> > (http://www.messengergeek.com
> > > Messenger Resources: 'MSN/Windows Messenger Resources
> > (http://messenger.jonathankay.com
> > > (c) 2009 Jonathan Kay - If redistributing, you must include thi
> > signature or citatio
> > > -
> >
> >
> >
> > > "Pip" <Pip@xxxxxx> wrote in messag
> > > news:7B2D0A10-D325-4F6B-89A8-36DC0FC0F847@xxxxxx> > > > >
> > > >
> > > > > -
> > > > > KKI have a huge problem with the new Windows live Messenger. M
> > > contact i
> > > > > the USA cannot see me when we make a Video call. I see her sh
> > > doesnt se
> > > > > me. I have contacted Windows about this and they have told me tha
> > > there i
> > > > > a problem so I am still using an older version as there is n
> > > problem wit
> > > > > that. Now I am told that I will have no option but to upgrade so
> > > am lef
> > > > > with a product that is usless to me. What can I do.> > > >
> >
> >
> > > > >

I had exactly the same problem. Do you have McAfee installed on you
computer, I fixed mine by going to the McAfee Site Advisor situated i
my web browser and clicked on "update". When the update finished I wa
amazed to see that my camera worked and I was able to have a video cal
and do audio/video set up. Hope this is useful. give it a tr

--
cynthia Tomlin