Unbelievable that active sync still doesn't work consistently

My first run in with active sync was about 2-3 years ago. I had so much
trouble with active sync working only about 10% of the time, that I sold my
mobile device.

Well, here we are in 2006, and I bought a verizon xv6700, running Windows
Mobile 5.0. I was hoping that by now, Activesync would be a more stable
product. I am also running a different PC than before.

Unfortunately, Activesync is no better than before. I've tried 4.1, 4.2 and
4.5 Beta 2. The most I can get is a sync about every 3 or 4 days. I have
tried all the debugging tips, removing and reinstalling the active sync
software many times, and nothing works. About 98% of the time, my xv6700
can't connect to activesync. The PC does recognize the USB device, and
everytime I try the PC defines a new network connection (I'm up to
connection 67).

The fact that sometimes it works with no problem (though rarely) tells me
that the basics are correct, but I can't figure out the rest of the time
being unable to connect. I've got 10 days before I can return the phone.
Sure hope I can get Active sync to work before than, because overall I like
the phone with windows mobile. But, if I have no way of transferring data,
than screw it and active sync.

Simple questiions: Is it normal for the PC to define a new network
connection everytime I plug in the mobile device? Is there a trick to get
that connection to work (right now all I get is a new connection that fails
to connect). Is this network connection required for active sync and explore
to see the mobile device? Since I am running my network without DHCP, does
this matter?

BTW, I do get the sounds when I connect/disconnect the device, so some kind
of communication is working.

Sorry if this mostly a rant, with a couple questions thrown in....

Phil

Thanks. I'll try and see if I can get IR to work. My first attempt wasn't
successful, but I suspect that since I've never used IR on my laptop, I'm
probably not running some required service or something like that. Thanks
for the suggestion
Phil

"Todd Allcock" <> wrote in message
news:emk2ob$2k8$...
> At 22 Dec 2006 15:09:57 -0800 Phil wrote:
>
>> Unfortunately, Activesync is no better than before. I've tried 4.1, 4.2
> and
>> 4.5 Beta 2. The most I can get is a sync about every 3 or 4 days. I
> have
>> tried all the debugging tips, removing and reinstalling the active sync
>> software many times, and nothing works. About 98% of the time, my
> xv6700
>> can't connect to activesync. The PC does recognize the USB device, and
>> everytime I try the PC defines a new network connection (I'm up to
>> connection 67).
>
>
> Two things are potential gotcha here- first, you need to reconfigure your
> firewall to allow AS to connect, and second, you might want to disable
> "enhanced network functionality" on your device (Start > Settings >
> Connections (Tab) > USB-to-PC). Only WM5 devices with recent ROMs have
> the USB-to-PC applet, so you might need to update the 6700.
> Alternatively,
> connect to your PC via BT or IR if possible.
>
>
>> Simple questiions: Is it normal for the PC to define a new network
>> connection everytime I plug in the mobile device?
>
> No- it generally uses the same one, which is why I suspect yourfirewall
> software is blocking the connection and forcing AS to try a new one each
> time. Using BT or IR or disabling the enhanced network functionality
> should stop this as well.
>
>> Is there a trick to get
>> that connection to work (right now all I get is a new connection that
> fails
>> to connect). Is this network connection required for active sync and
> explore
>> to see the mobile device? Since I am running my network without DHCP,
> does
>> this matter?
>
> Yes- DHCP must be enabled for AS enhanced network functionality- again,
> disabling that (or Connecting via a serial mwthod like BT or IR) should
> help.
>
>>
>> BTW, I do get the sounds when I connect/disconnect the device, so some
> kind
>> of communication is working.
>
> I consider that the "getting your hopes up before dashing them" sound!
> ;-)
>
>
> Good luck!
>

I had this sort of a problem with an iMate JasJar before an OS upgrade. It
would never connect if it was in an unsuspended state when I plugged it in.
Hit the power button to suspend it and then plug it in and it worked
reliably. Not sure what the problem was, but an OS update from iMate
corrected that.

Paul T.

"Phil" <> wrote in message
news:...
> Thanks. I'll try and see if I can get IR to work. My first attempt wasn't
> successful, but I suspect that since I've never used IR on my laptop, I'm
> probably not running some required service or something like that. Thanks
> for the suggestion
> Phil
>
> "Todd Allcock" <> wrote in message
> news:emk2ob$2k8$...
>> At 22 Dec 2006 15:09:57 -0800 Phil wrote:
>>
>>> Unfortunately, Activesync is no better than before. I've tried 4.1, 4.2
>> and
>>> 4.5 Beta 2. The most I can get is a sync about every 3 or 4 days. I
>> have
>>> tried all the debugging tips, removing and reinstalling the active sync
>>> software many times, and nothing works. About 98% of the time, my
>> xv6700
>>> can't connect to activesync. The PC does recognize the USB device, and
>>> everytime I try the PC defines a new network connection (I'm up to
>>> connection 67).
>>
>>
>> Two things are potential gotcha here- first, you need to reconfigure your
>> firewall to allow AS to connect, and second, you might want to disable
>> "enhanced network functionality" on your device (Start > Settings >
>> Connections (Tab) > USB-to-PC). Only WM5 devices with recent ROMs have
>> the USB-to-PC applet, so you might need to update the 6700.
>> Alternatively,
>> connect to your PC via BT or IR if possible.
>>
>>
>>> Simple questiions: Is it normal for the PC to define a new network
>>> connection everytime I plug in the mobile device?
>>
>> No- it generally uses the same one, which is why I suspect yourfirewall
>> software is blocking the connection and forcing AS to try a new one each
>> time. Using BT or IR or disabling the enhanced network functionality
>> should stop this as well.
>>
>>> Is there a trick to get
>>> that connection to work (right now all I get is a new connection that
>> fails
>>> to connect). Is this network connection required for active sync and
>> explore
>>> to see the mobile device? Since I am running my network without DHCP,
>> does
>>> this matter?
>>
>> Yes- DHCP must be enabled for AS enhanced network functionality- again,
>> disabling that (or Connecting via a serial mwthod like BT or IR) should
>> help.
>>
>>>
>>> BTW, I do get the sounds when I connect/disconnect the device, so some
>> kind
>>> of communication is working.
>>
>> I consider that the "getting your hopes up before dashing them" sound!
>> ;-)
>>
>>
>> Good luck!
>>
>
>

The only thing that I can do that will guarantee that ActiveSync will work,
is to delete the device from ActiveSync, then try and connect, and build a
new connection. Painful workaround, but that seems to be all I can do.


"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:Oae$...
>I had this sort of a problem with an iMate JasJar before an OS upgrade. It
>would never connect if it was in an unsuspended state when I plugged it in.
>Hit the power button to suspend it and then plug it in and it worked
>reliably. Not sure what the problem was, but an OS update from iMate
>corrected that.
>
> Paul T.
>
> "Phil" <> wrote in message
> news:...
>> Thanks. I'll try and see if I can get IR to work. My first attempt wasn't
>> successful, but I suspect that since I've never used IR on my laptop, I'm
>> probably not running some required service or something like that. Thanks
>> for the suggestion
>> Phil
>>
>> "Todd Allcock" <> wrote in message
>> news:emk2ob$2k8$...
>>> At 22 Dec 2006 15:09:57 -0800 Phil wrote:
>>>
>>>> Unfortunately, Activesync is no better than before. I've tried 4.1, 4.2
>>> and
>>>> 4.5 Beta 2. The most I can get is a sync about every 3 or 4 days. I
>>> have
>>>> tried all the debugging tips, removing and reinstalling the active sync
>>>> software many times, and nothing works. About 98% of the time, my
>>> xv6700
>>>> can't connect to activesync. The PC does recognize the USB device, and
>>>> everytime I try the PC defines a new network connection (I'm up to
>>>> connection 67).
>>>
>>>
>>> Two things are potential gotcha here- first, you need to reconfigure
>>> your
>>> firewall to allow AS to connect, and second, you might want to disable
>>> "enhanced network functionality" on your device (Start > Settings >
>>> Connections (Tab) > USB-to-PC). Only WM5 devices with recent ROMs have
>>> the USB-to-PC applet, so you might need to update the 6700.
>>> Alternatively,
>>> connect to your PC via BT or IR if possible.
>>>
>>>
>>>> Simple questiions: Is it normal for the PC to define a new network
>>>> connection everytime I plug in the mobile device?
>>>
>>> No- it generally uses the same one, which is why I suspect yourfirewall
>>> software is blocking the connection and forcing AS to try a new one each
>>> time. Using BT or IR or disabling the enhanced network functionality
>>> should stop this as well.
>>>
>>>> Is there a trick to get
>>>> that connection to work (right now all I get is a new connection that
>>> fails
>>>> to connect). Is this network connection required for active sync and
>>> explore
>>>> to see the mobile device? Since I am running my network without DHCP,
>>> does
>>>> this matter?
>>>
>>> Yes- DHCP must be enabled for AS enhanced network functionality- again,
>>> disabling that (or Connecting via a serial mwthod like BT or IR) should
>>> help.
>>>
>>>>
>>>> BTW, I do get the sounds when I connect/disconnect the device, so some
>>> kind
>>>> of communication is working.
>>>
>>> I consider that the "getting your hopes up before dashing them" sound!
>>> ;-)
>>>
>>>
>>> Good luck!
>>>
>>
>>
>
>