unexpected bluescreen

Computer freezes while i'm in the middle of something, the mouse pointer will
get "stuck" for 3-4 seconds, then the screen goes black (but the power is
still on). I get no message, and nothing works except for holding down the
power button to turn off the pc. When I restart there is no record of any
problem in the problem history. The pc has done this ever since it was new.

Can anyone help me?

marbob wrote:

> Computer freezes while i'm in the middle of something, the mouse pointer
> will get "stuck" for 3-4 seconds, then the screen goes black (but the
> power is still on). I get no message, and nothing works except for holding
> down the power button to turn off the pc. When I restart there is no
> record of any problem in the problem history. The pc has done this ever
> since it was new.

Take it back. Since it's done this since you got it, you've got some sort of
hardware issue, quite possibly bad RAM.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

marbob <> wrote:

>Computer freezes while i'm in the middle of something, the mouse pointer will
>get "stuck" for 3-4 seconds, then the screen goes black (but the power is
>still on). I get no message, and nothing works except for holding down the
>power button to turn off the pc. When I restart there is no record of any
>problem in the problem history. The pc has done this ever since it was new.
>
>Can anyone help me?

The company you bought it from???

If you've let this continue to happen without contacting that company,
you deserve what you get. You should have jumped in their sh** as
soon as you realized it was a problem.

HI,

The trouble is that I bought the pc in the uk, and live in Norway, and the
guarantee is only valid in uk! Is there anyway I can diagnose and fix the
problem??

"Nonny" wrote:

> marbob <> wrote:
>
> >Computer freezes while i'm in the middle of something, the mouse pointer will
> >get "stuck" for 3-4 seconds, then the screen goes black (but the power is
> >still on). I get no message, and nothing works except for holding down the
> >power button to turn off the pc. When I restart there is no record of any
> >problem in the problem history. The pc has done this ever since it was new.
> >
> >Can anyone help me?
>
> The company you bought it from???
>
> If you've let this continue to happen without contacting that company,
> you deserve what you get. You should have jumped in their sh** as
> soon as you realized it was a problem.
>

"marbob" <> wrote in message
news:B5D618B2-527F-49C2-B453-...
> HI,
>
> The trouble is that I bought the pc in the uk, and live in Norway, and the
> guarantee is only valid in uk! Is there anyway I can diagnose and fix the
> problem??

As Malke theorises, it could well be a memory issue, start by testing
the RAM with memtest86
http://www.memtest86.org

rgds
Roberto




>
> "Nonny" wrote:
>
>> marbob <> wrote:
>>
>> >Computer freezes while i'm in the middle of something, the mouse pointer
>> >will
>> >get "stuck" for 3-4 seconds, then the screen goes black (but the power
>> >is
>> >still on). I get no message, and nothing works except for holding down
>> >the
>> >power button to turn off the pc. When I restart there is no record of
>> >any
>> >problem in the problem history. The pc has done this ever since it was
>> >new.
>> >
>> >Can anyone help me?
>>
>> The company you bought it from???
>>
>> If you've let this continue to happen without contacting that company,
>> you deserve what you get. You should have jumped in their sh** as
>> soon as you realized it was a problem.
>>

marbob wrote:

> HI,
>
> The trouble is that I bought the pc in the uk, and live in Norway, and the
> guarantee is only valid in uk! Is there anyway I can diagnose and fix the
> problem??

You can test the memory yourself. I believe that Vista has a memory tester,
but I like Memtest86+ from www.memtest.org. Obviously, you have to get the
program from a working machine. You will download the .iso to make a
bootable cd. Burn the file with third-party burning software - as an image,
not as data. Then boot with the media you made (you may need to change the
boot priority in your BIOS so that the optical drive is the first boot
device). The test will run immediately. Let the test run for an hour or two
- unless errors are seen immediately. If you get any errors, replace the
RAM.

Of course, other components could be bad. I understand your difficulties,
but I very much doubt that the warranty is only good in the UK. I think
contacting the seller might be the way to go. If it is at all possible, you
should return the machine for credit and buy a laptop from a company from
whom you'll be able to get tech support. This is extremely important when
dealing with a laptop because, except for the RAM and hard drive, you need
to go back to the laptop mftr. for support of all other hardware components
since laptop hardware is proprietary.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

The link is broken.I guess using Windows Vista's own memory tester built
into the installation media will help.

"Roberto de Cornielle" <> wrote in message
news:%...

"marbob" <> wrote in message
news:B5D618B2-527F-49C2-B453-...
> HI,
>
> The trouble is that I bought the pc in the uk, and live in Norway, and the
> guarantee is only valid in uk! Is there anyway I can diagnose and fix the
> problem??

As Malke theorises, it could well be a memory issue, start by testing
the RAM with memtest86
http://www.memtest86.org

rgds
Roberto




>
> "Nonny" wrote:
>
>> marbob <> wrote:
>>
>> >Computer freezes while i'm in the middle of something, the mouse pointer
>> >will
>> >get "stuck" for 3-4 seconds, then the screen goes black (but the power
>> >is
>> >still on). I get no message, and nothing works except for holding down
>> >the
>> >power button to turn off the pc. When I restart there is no record of
>> >any
>> >problem in the problem history. The pc has done this ever since it was
>> >new.
>> >
>> >Can anyone help me?
>>
>> The company you bought it from???
>>
>> If you've let this continue to happen without contacting that company,
>> you deserve what you get. You should have jumped in their sh** as
>> soon as you realized it was a problem.
>>

Hiren wrote:

> The link is broken.I guess using Windows Vista's own memory tester built
> into the installation media will help.
>
> "Roberto de Cornielle" <> wrote in message
> news:%...
>
> "marbob" <> wrote in message
> news:B5D618B2-527F-49C2-B453-...
>> HI,
>>
>> The trouble is that I bought the pc in the uk, and live in Norway, and
>> the guarantee is only valid in uk! Is there anyway I can diagnose and fix
>> the problem??
>
> As Malke theorises, it could well be a memory issue, start by testing
> the RAM with memtest86
> http://www.memtest86.org

The link isn't broken; it's wrong. It should be http://www.memtest.org

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ