Uninstall / Reinstall program in Vista

Hi

I have a program that uses Wise installer for software packaging and
installation. The program can be successfully installed and
uninstalled in Vista. After uninstallation, some files and folders
remain in the installation path of the program. This would be due to
these files are real-time generated during program execution, and
hence they are not recognized during uninstallation process. When I
attempted to reinstall the program, I was notified the installation is
done after the completion of the process. However I found no files and
folders are added to the default installation path, only those remain
after the uninstallation are found. If I delete those remaining and
try the re-installation again, no problem is observed.

Any advise? Also note that in XP platform the reinstallation problem
never occurs even the remaining files exist in the installation path.
Thanks.

David

Hi,

It means the uninstall routine is not written correctly and is leaving
behind at least one entry that the install routine reads as indicating that
the software is already installed. For this to work properly, the program
vendor needs to update the routine properly, it's not something you can fix.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

<> wrote in message
news: oups.com...
> Hi
>
> I have a program that uses Wise installer for software packaging and
> installation. The program can be successfully installed and
> uninstalled in Vista. After uninstallation, some files and folders
> remain in the installation path of the program. This would be due to
> these files are real-time generated during program execution, and
> hence they are not recognized during uninstallation process. When I
> attempted to reinstall the program, I was notified the installation is
> done after the completion of the process. However I found no files and
> folders are added to the default installation path, only those remain
> after the uninstallation are found. If I delete those remaining and
> try the re-installation again, no problem is observed.
>
> Any advise? Also note that in XP platform the reinstallation problem
> never occurs even the remaining files exist in the installation path.
> Thanks.
>
> David
>

Install/Uninstall problems occur commonly in Vista. Removal of broken
installs and incomplete uninstalls is essential for normal install processes
to occur. You can remove this install/uninstall debris manually with help
from Windows Install CleanUp Utility or you can use Smarty Uninstaller.

The best way to remove all the remnants of a partially uninstalled program
or a broken install is to use Smarty Uninstaller. This program will scan your
system and list all the programs on your computer, including "broken" parts
of programs. It will then run the program's uninstaller (if present), and
then rescan to list any pieces left on your system. Clicking Cleanup will
then remove all traces of your program.

A link to Smarty Uninstaller and other information about install/uninstall
problems can be found at the following tutorial. For information on removing
an empty listing from your Programs and Features, see the second tutorial.

http://www.vistax64.com/tutorials/87...sta.html?ltr=U

http://www.vistax64.com/tutorials/86...try.html?ltr=P


"Rick Rogers" wrote:

> Hi,
>
> It means the uninstall routine is not written correctly and is leaving
> behind at least one entry that the install routine reads as indicating that
> the software is already installed. For this to work properly, the program
> vendor needs to update the routine properly, it's not something you can fix.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> <> wrote in message
> news: oups.com...
> > Hi
> >
> > I have a program that uses Wise installer for software packaging and
> > installation. The program can be successfully installed and
> > uninstalled in Vista. After uninstallation, some files and folders
> > remain in the installation path of the program. This would be due to
> > these files are real-time generated during program execution, and
> > hence they are not recognized during uninstallation process. When I
> > attempted to reinstall the program, I was notified the installation is
> > done after the completion of the process. However I found no files and
> > folders are added to the default installation path, only those remain
> > after the uninstallation are found. If I delete those remaining and
> > try the re-installation again, no problem is observed.
> >
> > Any advise? Also note that in XP platform the reinstallation problem
> > never occurs even the remaining files exist in the installation path.
> > Thanks.
> >
> > David
> >
>
>