John wrote:
> Vista Home Premium, i installed a HP photosmart 7660 printer using the
> original disc. The installation did not go well and eventually went to
> HP to get a method of installation. Though the printer works there is no
> listing of it in the Program & Features menu. Nor is it in the Program
> listing. It does appear as a double entry in the Device Manager under
> category "Other". One of the listings has a yellow triangle and the
> other a ? mark. I would like to uninstall this printer and install an up
> to date unit. Right clicking the entries in Device Manager and clicking
> Uninstall deletes the entry but they both reappear when i plug the USB
> cable back in. It also is shown as an entry under printers in the
> control panel. Can someone please suggest a method of uninstalling this
> unit Thanks
Try a System Restore to before you installed the printer. Then get the
printer drivers/software from HP's website for that specific model printer
and use those to install the printer. If this is a USB printer that gets
connected directly to the computer, make sure *not* to have the printer
connected to the computer until you install the software.
To run System Restore, go to the Start Orb and in the Start Search box type
"System Restore" without the quotes. System Restore will appear in the
Programs result. Click on it, allow the UAC prompt, and follow the wizard.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!