Unistalling Earthlink Total Access from Vista

Hi all,

Does anyone know of step-by-step instructions on how to uninstall
Total Access from Vista Home Premium?

My brother made the mistake of downloading and installing this piece
of junk. How do we get rid of it!!!

Thanks for any advice.

Harry

Boot into "Safe Mode" and uninstall the software.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"Harry" <> wrote in message news:...
Hi all,

Does anyone know of step-by-step instructions on how to uninstall
Total Access from Vista Home Premium?

My brother made the mistake of downloading and installing this piece
of junk. How do we get rid of it!!!

Thanks for any advice.

Harry

On Thu, 18 Oct 2007 09:16:05 -0500, "Carey Frisch [MVP]"
<> wrote:

>Boot into "Safe Mode" and uninstall the software.

Thank you for the response. From what I have read elsewhere on the
internet it is not that easy to uninstall. I found this on one forum:

"I have contacted Earthlink about this problem and their solution --
uninstall Earthlink Total Access 2005. If we overlook the fact that
deleting Total Access eliminates my ability to use my SMTP server to
send mail and also eliminates any spam controls, there is still a
problem. The software has been written to make it very difficult to
uninstall. There is no "Uninstall Earthlink" option in the Earthlink
folder. If you go to remove software in the control panels the removal
function does not function correctly. A window pops up and disappears
in a fraction of an instant. By clicking this about 20 times I have
been able to read what it says. It is a window asking which Earthlink
components to uninstall - but the list to choose from is blank. It
cannot actually recognize its own software."

That was at http://forums.techguy.org/t316530.html

I am not sure whether the above was with Vista or XP. I am concerned
that the ability to send mail will be totally lost if he removes the
Total Access software.

Harry

Harry wrote:
> On Thu, 18 Oct 2007 09:16:05 -0500, "Carey Frisch [MVP]"
> <> wrote:
>
>> Boot into "Safe Mode" and uninstall the software.
>
> Thank you for the response. From what I have read elsewhere on the
> internet it is not that easy to uninstall. I found this on one forum:
>
> "I have contacted Earthlink about this problem and their solution --
> uninstall Earthlink Total Access 2005. If we overlook the fact that
> deleting Total Access eliminates my ability to use my SMTP server to
> send mail and also eliminates any spam controls, there is still a
> problem. The software has been written to make it very difficult to
> uninstall. There is no "Uninstall Earthlink" option in the Earthlink
> folder. If you go to remove software in the control panels the removal
> function does not function correctly. A window pops up and disappears
> in a fraction of an instant. By clicking this about 20 times I have
> been able to read what it says. It is a window asking which Earthlink
> components to uninstall - but the list to choose from is blank. It
> cannot actually recognize its own software."
>
> That was at http://forums.techguy.org/t316530.html
>
> I am not sure whether the above was with Vista or XP. I am concerned
> that the ability to send mail will be totally lost if he removes the
> Total Access software.

Turn the whole problem over to your brother. Beat him until he returns your
machine to its original state.

Works for me.

On Thu, 18 Oct 2007 11:03:24 -0500, "HeyBub" <> wrote:

>Harry wrote:
>> On Thu, 18 Oct 2007 09:16:05 -0500, "Carey Frisch [MVP]"
>> <> wrote:
>>
>>> Boot into "Safe Mode" and uninstall the software.
>>
>> Thank you for the response. From what I have read elsewhere on the
>> internet it is not that easy to uninstall. I found this on one forum:
>>
>> "I have contacted Earthlink about this problem and their solution --
>> uninstall Earthlink Total Access 2005. If we overlook the fact that
>> deleting Total Access eliminates my ability to use my SMTP server to
>> send mail and also eliminates any spam controls, there is still a
>> problem. The software has been written to make it very difficult to
>> uninstall. There is no "Uninstall Earthlink" option in the Earthlink
>> folder. If you go to remove software in the control panels the removal
>> function does not function correctly. A window pops up and disappears
>> in a fraction of an instant. By clicking this about 20 times I have
>> been able to read what it says. It is a window asking which Earthlink
>> components to uninstall - but the list to choose from is blank. It
>> cannot actually recognize its own software."
>>
>> That was at http://forums.techguy.org/t316530.html
>>
>> I am not sure whether the above was with Vista or XP. I am concerned
>> that the ability to send mail will be totally lost if he removes the
>> Total Access software.
>
>Turn the whole problem over to your brother. Beat him until he returns your
>machine to its original state.
>
>Works for me.
>
LOL. Can't do that - it's his machine. I'm just trying to help. The
blind leading the blind, sort of.

On top of it all I know little about Vista.

Any more advice REALLY appreciated.

Harry

"Harry" <> wrote in message
news:...
> On Thu, 18 Oct 2007 11:03:24 -0500, "HeyBub" <> wrote:
>
>>Harry wrote:
>>> On Thu, 18 Oct 2007 09:16:05 -0500, "Carey Frisch [MVP]"
>>> <> wrote:
>>>
>>>> Boot into "Safe Mode" and uninstall the software.
>>>
>>> Thank you for the response. From what I have read elsewhere on the
>>> internet it is not that easy to uninstall. I found this on one forum:
>>>
>>> "I have contacted Earthlink about this problem and their solution --
>>> uninstall Earthlink Total Access 2005. If we overlook the fact that
>>> deleting Total Access eliminates my ability to use my SMTP server to
>>> send mail and also eliminates any spam controls, there is still a
>>> problem. The software has been written to make it very difficult to
>>> uninstall. There is no "Uninstall Earthlink" option in the Earthlink
>>> folder. If you go to remove software in the control panels the removal
>>> function does not function correctly. A window pops up and disappears
>>> in a fraction of an instant. By clicking this about 20 times I have
>>> been able to read what it says. It is a window asking which Earthlink
>>> components to uninstall - but the list to choose from is blank. It
>>> cannot actually recognize its own software."
>>>
>>> That was at http://forums.techguy.org/t316530.html
>>>
>>> I am not sure whether the above was with Vista or XP. I am concerned
>>> that the ability to send mail will be totally lost if he removes the
>>> Total Access software.
>>
>>Turn the whole problem over to your brother. Beat him until he returns
>>your
>>machine to its original state.
>>
>>Works for me.
>>
> LOL. Can't do that - it's his machine. I'm just trying to help. The
> blind leading the blind, sort of.
>
> On top of it all I know little about Vista.
>
> Any more advice REALLY appreciated.
>

You can call EL tech support and see if you get any help. I use EL tech
support for what it was worth -- nothing.