Unresolved inbox items

O2 XDAII, Activesync 3.8.0, Outlook 2003.
Outlook always reports 5 unresolved items, sync's the rest of the inbox
properly but always ends up with 5 unresolved items. I've set to only sync
messages that are 1 day old, but no joy. Is there a count in the registry or
a database that's needing reset?

Thanks,
Andy

Hi Andy,

Try recreating the partnership. To delete a partnership --

1. Disconnect the PPC from the computer.
2. In Activesync -> File -> Delete Partnership.
3. Connect the device and follow the onscreen instructions to setup a new
partnership.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Andy" <> wrote in message
news:33D33700-8997-48EE-9E8E-...
> O2 XDAII, Activesync 3.8.0, Outlook 2003.
> Outlook always reports 5 unresolved items, sync's the rest of the inbox
> properly but always ends up with 5 unresolved items. I've set to only
> sync
> messages that are 1 day old, but no joy. Is there a count in the registry
> or
> a database that's needing reset?
>
> Thanks,
> Andy

Hi,
If that doesn't work, try creating a new folder and moving the Inbox items
there. Then move them back until you identify the e-mail messages that
won't sync.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

"Raj Pillai" <> wrote in message
news:%230Powh%...
> Hi Andy,
>
> Try recreating the partnership. To delete a partnership --
>
> 1. Disconnect the PPC from the computer.
> 2. In Activesync -> File -> Delete Partnership.
> 3. Connect the device and follow the onscreen instructions to setup a new
> partnership.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "Andy" <> wrote in message
> news:33D33700-8997-48EE-9E8E-...
>> O2 XDAII, Activesync 3.8.0, Outlook 2003.
>> Outlook always reports 5 unresolved items, sync's the rest of the inbox
>> properly but always ends up with 5 unresolved items. I've set to only
>> sync
>> messages that are 1 day old, but no joy. Is there a count in the
>> registry or
>> a database that's needing reset?
>>
>> Thanks,
>> Andy
>
>

I've had a completely empty inbox on both PC and PPC and searched every
folder, but no messages.

I was also trying to avoid setting up a new partnership as I've a lot of
other programs that use activesync.

The problem could be academic since I've just been contacted by O2 who want
to upgrade me to an XDAIIS.

Thanks for the suggestions.
Andy
"Chris De Herrera" wrote:

> Hi,
> If that doesn't work, try creating a new folder and moving the Inbox items
> there. Then move them back until you identify the e-mail messages that
> won't sync.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> "Raj Pillai" <> wrote in message
> news:%230Powh%...
> > Hi Andy,
> >
> > Try recreating the partnership. To delete a partnership --
> >
> > 1. Disconnect the PPC from the computer.
> > 2. In Activesync -> File -> Delete Partnership.
> > 3. Connect the device and follow the onscreen instructions to setup a new
> > partnership.
> >
> > --
> > Regards,
> > Raj Pillai
> > Microsoft MVP - Mobile Devices
> > http://www.pocketpcfaq.com/raj
> >
> >
> > "Andy" <> wrote in message
> > news:33D33700-8997-48EE-9E8E-...
> >> O2 XDAII, Activesync 3.8.0, Outlook 2003.
> >> Outlook always reports 5 unresolved items, sync's the rest of the inbox
> >> properly but always ends up with 5 unresolved items. I've set to only
> >> sync
> >> messages that are 1 day old, but no joy. Is there a count in the
> >> registry or
> >> a database that's needing reset?
> >>
> >> Thanks,
> >> Andy
> >
> >
>
>
>

If you have files with non-English characters such as Chinese for example,
it will create that problem. As soon as you change the file names to
English, the problem will be gone.

AC
"Andy" <> wrote in message
news9BC4D04-D8AC-44D2-982C-...
> I've had a completely empty inbox on both PC and PPC and searched every
> folder, but no messages.
>
> I was also trying to avoid setting up a new partnership as I've a lot of
> other programs that use activesync.
>
> The problem could be academic since I've just been contacted by O2 who
> want
> to upgrade me to an XDAIIS.
>
> Thanks for the suggestions.
> Andy
> "Chris De Herrera" wrote:
>
>> Hi,
>> If that doesn't work, try creating a new folder and moving the Inbox
>> items
>> there. Then move them back until you identify the e-mail messages that
>> won't sync.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> "Raj Pillai" <> wrote in message
>> news:%230Powh%...
>> > Hi Andy,
>> >
>> > Try recreating the partnership. To delete a partnership --
>> >
>> > 1. Disconnect the PPC from the computer.
>> > 2. In Activesync -> File -> Delete Partnership.
>> > 3. Connect the device and follow the onscreen instructions to setup a
>> > new
>> > partnership.
>> >
>> > --
>> > Regards,
>> > Raj Pillai
>> > Microsoft MVP - Mobile Devices
>> > http://www.pocketpcfaq.com/raj
>> >
>> >
>> > "Andy" <> wrote in message
>> > news:33D33700-8997-48EE-9E8E-...
>> >> O2 XDAII, Activesync 3.8.0, Outlook 2003.
>> >> Outlook always reports 5 unresolved items, sync's the rest of the
>> >> inbox
>> >> properly but always ends up with 5 unresolved items. I've set to only
>> >> sync
>> >> messages that are 1 day old, but no joy. Is there a count in the
>> >> registry or
>> >> a database that's needing reset?
>> >>
>> >> Thanks,
>> >> Andy
>> >
>> >
>>
>>
>>