PLZHELPMEPLZZZ wrote:
> when i try to install the update, it always fail and i need that
> update to use my bluetooth mouse and keyboard. how do i fix this
> problem?
Shenan Stanley wrote:
> Yeah.
> I'm digging through the details of your problem and noticed..
> That there are no details.
>
> Can you be more specific about what you are doing, what OS you
> have, what update you are trying to install, how you are trying to
> install it and so on?
PLZHELPMEPLZZZ wrote:
> well.. the bluetooth requires at least service pack 2. i tried to
> click the icon on the bottom right and when i choose express
> install. when it was done installing, it said that "update for
> windows XP (KB898461)" were not installed. and i tried to install
> it from the windows website. and it was still teh same thing.
If you had not mentioned "update for Windows XP" - you still would not have
provided much information.
At least now we know you are running Windows XP. No idea if it is Windows
XP Home, Windows Xp Professional, Windows XP Media Center Edition, Windows
XP 64 bit, Windows XP Tablet Edition, etc.
You also say that the "update requires at least service pack 2", but make no
attempt at informing if you are at that level of service pack in your
install.
Are you installing the said update by downloading the installer and
installing it that way?
http://www.microsoft.com/downloads/d...A-069B79267856
Are you up to date with all other critical patches from
http://windowsupdate.microsoft.com/ ?
Have you looked through this KB Article:
How to troubleshoot Bluetooth detection and connectivity
problems in Windows XP Service Pack 2
http://support.microsoft.com/kb/883258
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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