Thank you for contacting Microsoft Windows Update Support. My name is Allan,
and I am glad to work with you. For your reference, the case ID for this
service request is SRX1048985142. You can contact me directly by sending an
email to
v- with the case ID in the subject
line.
From the problem description, I understand that KB936181 XML core Services
4.0 Service Pack 2 cannot be installed properly on the computer. Please feel
free to let me know if I misunderstood.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.
This issue can cause by the related components were corrupted.
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/downlo...BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove MSXML 4.0 Service Pack 2
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. Please locate any MSXML software and remove it.
After that, please perform the following suggestions to reinstall MSXML 4.0
SP2 and its update.
Step 3: Reinstall MSXML 4.0 Service Pack 2
================================
1. Please refer to the following link to download MSXML 4.0 Service Pack 2
http://download.microsoft.com/downlo...629c/msxml.msi
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the "msxml.msi" file on
the Desktop. Then the installation will be performed automatically.
After reinstalling MSXML 4.0 Service Pack 2, please move on to step 2 to
install the update KB936181.
Step 4: Reinstall MSXML 4.0 SP2 Security Update (KB936181)
============================================
1. Please download the update from the following link:
http://download.microsoft.com/downlo...936181-enu.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the "
msxml4-KB936181-enu.exe" file on the Desktop. Then the installation will be
performed automatically.
4. After finishing the above steps, please check the result on the Windows
Update website again.
Please perform the above suggestions and let me know the result. However, if
the issue persists, please collect the following information for further
research:
"jucatt" wrote:
> I am not sure that this is really installing. Go to the list of installed
> updates and see if it is listed. It is not on my PC which is using Vista
> Home Premium. There is one installation just called "update" which does not
> have a number which makes me believe that it did not install correctly but is
> the one we are trying to install. What do you think?
> --
> jucatt
>
>
> "bigmac01" wrote:
>
> > I have installed update KB936181 XML core Services 4.0 Service Pack 2.
> > However, the update systems wants to try again every time I am using my
> > computer and the defender icon is always in my toolbar. I am set for
> > notifying me of updates, but not installing. Help. Can I ger rid of this
> > nuisance??