sp1ke wrote:
> Last week I downloaded updates and when I rebooted my computer it
> brought up a black screen that said hit F11 to start recovery. I
> restarted my computer a few times with the same results so finally
> I hit F11 but nothing happened. I called the help line and they
> tried to restore the files but were unsuccessful so they had me
> wipe the drive and reinstall windows. I had problems with this and
> finally had to pay a technician to come here and straighten out my
> computer. I lost a lot of information and other than some sympathy
> from the people in India, Microsoft says it was my problem. They
> said there is a note on the Update window that says to turn off
> your virus program before you download updates. I have not been
> able to find that notice and I had never had a problem downloading
> updates previously. I use the free version of AVG and the only part
> I have been able to figure out how to turn off is the Resident
> Shield.
>
> Now I have more of these updates and I am afraid to download them
> for fear that it might happen again.
>
> I am retired and my wife is unemployed so we are on a tight budget
> and I can't afford to pay someone to keep coming out to fix my
> computer.
>
> How can I be sure this will not happen again!!!!!!!
Backups.
Anyone with a computer that does not perform some sort of backups of the
data (documents, spreadsheets, pictures, music, email, contacts, internet
favorites/bookmarks, etc) that is important to them is being unwise - at
best. There is no valid excuse not to do backups. If you can afford the
computer and the Internet - you cannot afford not to have backups of your
important (to you) data.
In other words - yes - this can happen again. If not updates, then
malware... If not malware, then power surge. If not power surge, then
perhaps the hard drive just crashes.
Backups.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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