Update that do not install

Re: Updates KN973687 and KN976098

Running: Windows XP Media Center Edition
Version 2002
Service Pack 3

I click the Update icon on my taskbar and the download appears to start but
then I get a message saying they failed to install. No error number.
I tried to get them from the Update website but that page just seems to hang
up. Or maybe I am too impatient, but I wait 5 minutes and it is still
searching.

Those Updates should be KB---sorry.

"canswp" wrote:

> Re: Updates KN973687 and KN976098
>
> Running: Windows XP Media Center Edition
> Version 2002
> Service Pack 3
>
> I click the Update icon on my taskbar and the download appears to start but
> then I get a message saying they failed to install. No error number.
> I tried to get them from the Update website but that page just seems to hang
> up. Or maybe I am too impatient, but I wait 5 minutes and it is still
> searching.

Try another attempt at updating by clicking the Windows Update shortcut
on the Start Menu, please. When/if it fails, close Internet Explorer.
Open the WindowsUpdate.log and scroll all the way to the bottom.
Please copy and paste the **last** 50 or so lines into your reply:

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



canswp wrote:

> Re: Updates KN973687 and KN976098
>
> Running: Windows XP Media Center Edition
> Version 2002
> Service Pack 3
>
> I click the Update icon on my taskbar and the download appears to start but
> then I get a message saying they failed to install. No error number.
> I tried to get them from the Update website but that page just seems to hang
> up. Or maybe I am too impatient, but I wait 5 minutes and it is still
> searching.

Nothing happens when I try the Shortcut in the start menu. No page checking
for updates comes up. The update icon keeps returning to my taskbar and I do
try to install it but always with a failure.


When trying to run windowsupdate.log I get a message saying

"Windows cannot open this file" , then directing me to a site to look up a
program to open it.

There it says

"Windows has the following information about this file type. This page will
help you find software needed to open your file.



File Type: Unknown



Description: Windows does not recognize this file type.

You may search the following Web site for related software and information:


Search the web "

I'm starting to think something is messed up....


"MowGreen" wrote:

> Try another attempt at updating by clicking the Windows Update shortcut
> on the Start Menu, please. When/if it fails, close Internet Explorer.
> Open the WindowsUpdate.log and scroll all the way to the bottom.
> Please copy and paste the **last** 50 or so lines into your reply:
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> canswp wrote:
>
> > Re: Updates KN973687 and KN976098
> >
> > Running: Windows XP Media Center Edition
> > Version 2002
> > Service Pack 3
> >
> > I click the Update icon on my taskbar and the download appears to start but
> > then I get a message saying they failed to install. No error number.
> > I tried to get them from the Update website but that page just seems to hang
> > up. Or maybe I am too impatient, but I wait 5 minutes and it is still
> > searching.
> .
>

<kibbitz>
There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

canswp wrote:
> Nothing happens when I try the Shortcut in the start menu. No page
> checking
> for updates comes up. The update icon keeps returning to my taskbar and I
> do
> try to install it but always with a failure.
>
>
> When trying to run windowsupdate.log I get a message saying
>
> "Windows cannot open this file" , then directing me to a site to look up a
> program to open it.
>
> There it says
>
> "Windows has the following information about this file type. This page
> will
> help you find software needed to open your file.
>
>
>
> File Type: Unknown
>
>
>
> Description: Windows does not recognize this file type.
>
> You may search the following Web site for related software and
> information:
>
>
> Search the web "
>
> I'm starting to think something is messed up....
>
>
> "MowGreen" wrote:
>
>> Try another attempt at updating by clicking the Windows Update shortcut
>> on the Start Menu, please. When/if it fails, close Internet Explorer.
>> Open the WindowsUpdate.log and scroll all the way to the bottom.
>> Please copy and paste the **last** 50 or so lines into your reply:
>>
>> How to read the Windowsupdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked"
>>
>>
>>
>> canswp wrote:
>>
>>> Re: Updates KN973687 and KN976098
>>>
>>> Running: Windows XP Media Center Edition
>>> Version 2002
>>> Service Pack 3
>>>
>>> I click the Update icon on my taskbar and the download appears to start
>>> but then I get a message saying they failed to install. No error
>>> number.
>>> I tried to get them from the Update website but that page just seems to
>>> hang up. Or maybe I am too impatient, but I wait 5 minutes and it is
>>> still searching.
>> .