Thanks for the suggestion. I have tried it but get the error message:
"The detection failed. This can be due to a corrupted installation database".
I should also say that I have run the MS Office Diagnostics software which
gave a clean bill of health and also the 'repair' option from the install CD,
which also worked correctly.
Short of a complete re-install (which I really don't want to do - and what
are the chances that the problem won't re-occur if I don't know what's
causing it?) are there any other options?
Thanks
Huw
"PA Bear [MS MVP]" wrote:
> Insert your Office 2007 CD/DVD into the appropriate drive bay before
> attempting to install these updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Huw Jones wrote:
> > Hi,
> > Have recently started getting the above error code for any Office 2007
> > updates (all appear to be security updates starting with the
> > KB951596-related update which was issued on 12th August. There are now 6
> > updates all with the same problem.
> > I have Office 2007 ultimate and am trying to install on Vista 32 bit
> > (SP1).
> > All other MS updates install correctly.
> > I've searched for help on this (and not found much) - just to say that I
> > have tried the suggestions in the KB article 913754 and have also tried
> > downloading and installing the updates separately. I have also tried doing
> > this in safe mode - all to no avail.
> > Please let me know if there's any other additional info needed to start to
> > address this (I run Kaspersky 2009 and it's clearly set to allow
> > appropriate
> > access for these downloads).
> > ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz, so
> > please respond without making that assumption!!).
> > Thanks
> >
> > Huw
>
>
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