update failed for kb955655 and 959614

auto update failed
I also tried directly download the corresponding item and install and still
failed,

what else can I do?
the Xp pro PC is sp3 with all the latest updates

Did KB961620 and KB960715 install?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

ts wrote:
> auto update failed
> I also tried directly download the corresponding item and install and
> still
> failed,
>
> what else can I do?
> the Xp pro PC is sp3 with all the latest updates

office 2003 has sp3 applied before this. and I can't find KB961620 from
microsoft download site nor from the pc's update history

"PA Bear [MS MVP]" <> wrote in message
news:...
> Did KB961620 and KB960715 install?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> ts wrote:
>> auto update failed
>> I also tried directly download the corresponding item and install and
>> still
>> failed,
>>
>> what else can I do?
>> the Xp pro PC is sp3 with all the latest updates
>

Chances are that you're seeing the affects of a hijackware infection (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

ts wrote:
> office 2003 has sp3 applied before this. and I can't find KB961620 from
> microsoft download site nor from the pc's update history
>
>> Did KB961620 and KB960715 install?
>>
>> ts wrote:
>>> auto update failed
>>> I also tried directly download the corresponding item and install and
>>> still
>>> failed,
>>>
>>> what else can I do?
>>> the Xp pro PC is sp3 with all the latest updates