Update fails reply from microsoft

I have posted replies to several treads regarding the update problems we are
having I sent an e-mail to microsoft and received my reply this morning .
Here it is for all to see. Its way too complicated for me to even attempt .
I am too old and computer illiterate to start fooling around with this stuff
.. I may just not update and if my computer crashes I'll buy a Mac. I think
Microsoft should write a new update that works Why do they think everything
must be corrupted . Maybe their update was written incorrectly . It seems
strange so many people have corrupted files all of a sudden .

--
Fran

Thank you for contacting Microsoft Windows Update Support. My name is John
and I am glad to work on this case with you.

You can contact me directly by writing an email to
v- with the case ID in the subject line.

From the case log, I understand that updates for the .NET Framework program
cannot be installed properly on the computer. If I have misunderstood your
concern, please do not hesitate to let me know. I understand the
inconvenience you have experienced. Please be assured that I will do my best
to help you.

This issue can occur if the previous .NET Framework component is damaged.
Let's try to remove the previous version of .NET Framework and reinstall all
of them.



Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/downlo...BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.



Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.



For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default...b;en-us;290301



However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112



After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.



Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
================================================== ===============
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)



Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/downlo...6/dotnetfx.exe



Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/downlo...867460-X86.exe



Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.co...d81a178b15.exe



2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
..NET Framework 1.1 setup file onto your computer, please double-click the
..NET Framework files to manually install them one by one.



If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:



How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643

If any error code or error message was received when trying to install these
updates, please assist me to capture an error screenshot file for further
research. The detailed error information will be very useful for us to find
out the problem.

Screenshot

======================

1) If any error message appears please press the Print Screen key (PrtScn)
on your keyboard.

2. Click Start, click Run, type MSPAINT, and click OK.

3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the snap shot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.

4. Please find the screenshot on the Desktop and send it as an attachment
to: v-.



Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. Once clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.

Please let me know the results at your earliest convenience. I appreciate
your time and effort on this issue. If anything is unclear, please don't
hesitate to let me know and I will be glad to help.

I'm standing by for your reply.

Best Regards,

John Yang

v-

Microsoft Windows Update Support Professional

----------------------------------------------

Very satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Tony Tang at
v-.

Windows Live OneCare: http://go.microsoft.com/?linkid=4416252

Give your computer continuous antivirus and firewall protection, along with
regular tune-ups and back-ups to maintain its performance.

I have to wonder, with so many having this problem ( myself included), will
MS issue an update that actually works? What about all the folks that do not
even make it to these forums?
It would not appear to me, they even really tested this update prior to
releasing it!! What a pain.





--
Don


"Ray &Fran" <> wrote in message
news:...
>I have posted replies to several treads regarding the update problems we
>are having I sent an e-mail to microsoft and received my reply this morning
>. Here it is for all to see. Its way too complicated for me to even attempt
>. I am too old and computer illiterate to start fooling around with this
>stuff . I may just not update and if my computer crashes I'll buy a Mac. I
>think Microsoft should write a new update that works Why do they think
>everything must be corrupted . Maybe their update was written incorrectly .
>It seems strange so many people have corrupted files all of a sudden .
>
> --
> Fran
>
> Thank you for contacting Microsoft Windows Update Support. My name is John
> and I am glad to work on this case with you.
>
> You can contact me directly by writing an email to
> v- with the case ID in the subject line.
>
> From the case log, I understand that updates for the .NET Framework
> program cannot be installed properly on the computer. If I have
> misunderstood your concern, please do not hesitate to let me know. I
> understand the inconvenience you have experienced. Please be assured that
> I will do my best to help you.
>
> This issue can occur if the previous .NET Framework component is damaged.
> Let's try to remove the previous version of .NET Framework and reinstall
> all of them.
>
>
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Save the file to your Desktop
> 3. Please double click the file msicuu2.exe on the Desktop to install this
> tool on your computer.
>
>
>
> Step 2: Remove .NET Framework 1.1
> ========================
> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
> 2. See if you can find .NET Framework software. If so, remove it.
> 3. Restart the computer and see if the issue still exists.
>
>
>
> For more information, please refer to:
> -----------
> Title: Description of the Windows Installer CleanUp Utility
> Link: http://support.microsoft.com/default...b;en-us;290301
>
>
>
> However, if any problem is encountered when trying to uninstall .NET
> Framework 1.1, we can also refer to the following Knowledge Base article
> to uninstall it manually.
> http://support.microsoft.com/?id=320112
>
>
>
> After that, please restart the computer and perform the following
> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>
>
>
> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
> Framework 1.1 SP1
> ================================================== ===============
> 1. Please download the Microsoft .NET Framework Version 1.1
> Redistributable Package and the updates from the following link and save
> them to the C drive (C:\)
>
>
>
> Microsoft .NET Framework Version 1.1 Redistributable Package
> http://download.microsoft.com/downlo...6/dotnetfx.exe
>
>
>
> Microsoft .NET Framework 1.1 Service Pack 1
> http://download.microsoft.com/downlo...867460-X86.exe
>
>
>
> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> (KB928366)
> http://www.download.windowsupdate.co...d81a178b15.exe
>
>
>
> 2. When the File Download window appears, please click the Save button,
> and follow the directions to save it to Windows. After downloading the
> Microsoft .NET Framework 1.1 setup file onto your computer, please
> double-click the .NET Framework files to manually install them one by one.
>
>
>
> If an error is encountered when installing .NET Framework 1.1, we can also
> refer to the following Microsoft Knowledge Base article to troubleshoot
> this issue:
>
>
>
> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
> http://support.microsoft.com/?id=824643
>
> If any error code or error message was received when trying to install
> these updates, please assist me to capture an error screenshot file for
> further research. The detailed error information will be very useful for
> us to find out the problem.
>
> Screenshot
>
> ======================
>
> 1) If any error message appears please press the Print Screen key (PrtScn)
> on your keyboard.
>
> 2. Click Start, click Run, type MSPAINT, and click OK.
>
> 3. In Paint, click Paste under the Edit Menu, click Save under the File
> menu, type a file name for the snap shot, choose JPEG as "Save as type",
> click "Desktop" on the left pane, and click Save.
>
> 4. Please find the screenshot on the Desktop and send it as an attachment
> to: v-.
>
>
>
> Note: When attaching files to emails, the process will vary depending on
> the email application being used. While you are composing the email, most
> applications will provide you with either an "Attach" button or Paper Clip
> Icon to click in order to attach a file. Once clicking this button/icon
> you must browse to the file you wish to attach and select it by either
> double clicking it or clicking it once and then clicking on the "Attach"
> button.
>
> Please let me know the results at your earliest convenience. I appreciate
> your time and effort on this issue. If anything is unclear, please don't
> hesitate to let me know and I will be glad to help.
>
> I'm standing by for your reply.
>
> Best Regards,
>
> John Yang
>
> v-
>
> Microsoft Windows Update Support Professional
>
> ----------------------------------------------
>
> Very satisfied customers are my top priority. Please let either myself or
> my manager know what you think of the level of service provided. You can
> send feedback directly to my manager, Tony Tang at
> v-.
>
> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>
> Give your computer continuous antivirus and firewall protection, along
> with regular tune-ups and back-ups to maintain its performance.
>
>
>
>
>
>
>

Thanks for posting this, I just went right down those links and it seemed to
work for me.

"Ray &Fran" wrote:

> I have posted replies to several treads regarding the update problems we are
> having I sent an e-mail to microsoft and received my reply this morning .
> Here it is for all to see. Its way too complicated for me to even attempt .
> I am too old and computer illiterate to start fooling around with this stuff
> .. I may just not update and if my computer crashes I'll buy a Mac. I think
> Microsoft should write a new update that works Why do they think everything
> must be corrupted . Maybe their update was written incorrectly . It seems
> strange so many people have corrupted files all of a sudden .
>
> --
> Fran
>
> Thank you for contacting Microsoft Windows Update Support. My name is John
> and I am glad to work on this case with you.
>
> You can contact me directly by writing an email to
> v- with the case ID in the subject line.
>
> From the case log, I understand that updates for the .NET Framework program
> cannot be installed properly on the computer. If I have misunderstood your
> concern, please do not hesitate to let me know. I understand the
> inconvenience you have experienced. Please be assured that I will do my best
> to help you.
>
> This issue can occur if the previous .NET Framework component is damaged.
> Let's try to remove the previous version of .NET Framework and reinstall all
> of them.
>
>
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Save the file to your Desktop
> 3. Please double click the file msicuu2.exe on the Desktop to install this
> tool on your computer.
>
>
>
> Step 2: Remove .NET Framework 1.1
> ========================
> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
> 2. See if you can find .NET Framework software. If so, remove it.
> 3. Restart the computer and see if the issue still exists.
>
>
>
> For more information, please refer to:
> -----------
> Title: Description of the Windows Installer CleanUp Utility
> Link: http://support.microsoft.com/default...b;en-us;290301
>
>
>
> However, if any problem is encountered when trying to uninstall .NET
> Framework 1.1, we can also refer to the following Knowledge Base article to
> uninstall it manually.
> http://support.microsoft.com/?id=320112
>
>
>
> After that, please restart the computer and perform the following
> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>
>
>
> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
> Framework 1.1 SP1
> ================================================== ===============
> 1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
> Package and the updates from the following link and save them to the C drive
> (C:\)
>
>
>
> Microsoft .NET Framework Version 1.1 Redistributable Package
> http://download.microsoft.com/downlo...6/dotnetfx.exe
>
>
>
> Microsoft .NET Framework 1.1 Service Pack 1
> http://download.microsoft.com/downlo...867460-X86.exe
>
>
>
> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> (KB928366)
> http://www.download.windowsupdate.co...d81a178b15.exe
>
>
>
> 2. When the File Download window appears, please click the Save button, and
> follow the directions to save it to Windows. After downloading the Microsoft
> ..NET Framework 1.1 setup file onto your computer, please double-click the
> ..NET Framework files to manually install them one by one.
>
>
>
> If an error is encountered when installing .NET Framework 1.1, we can also
> refer to the following Microsoft Knowledge Base article to troubleshoot this
> issue:
>
>
>
> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
> http://support.microsoft.com/?id=824643
>
> If any error code or error message was received when trying to install these
> updates, please assist me to capture an error screenshot file for further
> research. The detailed error information will be very useful for us to find
> out the problem.
>
> Screenshot
>
> ======================
>
> 1) If any error message appears please press the Print Screen key (PrtScn)
> on your keyboard.
>
> 2. Click Start, click Run, type MSPAINT, and click OK.
>
> 3. In Paint, click Paste under the Edit Menu, click Save under the File
> menu, type a file name for the snap shot, choose JPEG as "Save as type",
> click "Desktop" on the left pane, and click Save.
>
> 4. Please find the screenshot on the Desktop and send it as an attachment
> to: v-.
>
>
>
> Note: When attaching files to emails, the process will vary depending on the
> email application being used. While you are composing the email, most
> applications will provide you with either an "Attach" button or Paper Clip
> Icon to click in order to attach a file. Once clicking this button/icon you
> must browse to the file you wish to attach and select it by either double
> clicking it or clicking it once and then clicking on the "Attach" button.
>
> Please let me know the results at your earliest convenience. I appreciate
> your time and effort on this issue. If anything is unclear, please don't
> hesitate to let me know and I will be glad to help.
>
> I'm standing by for your reply.
>
> Best Regards,
>
> John Yang
>
> v-
>
> Microsoft Windows Update Support Professional
>
> ----------------------------------------------
>
> Very satisfied customers are my top priority. Please let either myself or my
> manager know what you think of the level of service provided. You can send
> feedback directly to my manager, Tony Tang at
> v-.
>
> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>
> Give your computer continuous antivirus and firewall protection, along with
> regular tune-ups and back-ups to maintain its performance.
>
>
>
>
>
>
>
>

I am not trying this . I do not understand enough to know what they are
talking about . I think they should fix their update

--
Fran


"Whyverne" <> wrote in message
news:64B5FFBD-5FF3-41A6-92C4-...
> Thanks for posting this, I just went right down those links and it seemed
> to
> work for me.
>
> "Ray &Fran" wrote:
>
>> I have posted replies to several treads regarding the update problems we
>> are
>> having I sent an e-mail to microsoft and received my reply this morning .
>> Here it is for all to see. Its way too complicated for me to even attempt
>> .
>> I am too old and computer illiterate to start fooling around with this
>> stuff
>> .. I may just not update and if my computer crashes I'll buy a Mac. I
>> think
>> Microsoft should write a new update that works Why do they think
>> everything
>> must be corrupted . Maybe their update was written incorrectly . It seems
>> strange so many people have corrupted files all of a sudden .
>>
>> --
>> Fran
>>
>> Thank you for contacting Microsoft Windows Update Support. My name is
>> John
>> and I am glad to work on this case with you.
>>
>> You can contact me directly by writing an email to
>> v- with the case ID in the subject line.
>>
>> From the case log, I understand that updates for the .NET Framework
>> program
>> cannot be installed properly on the computer. If I have misunderstood
>> your
>> concern, please do not hesitate to let me know. I understand the
>> inconvenience you have experienced. Please be assured that I will do my
>> best
>> to help you.
>>
>> This issue can occur if the previous .NET Framework component is damaged.
>> Let's try to remove the previous version of .NET Framework and reinstall
>> all
>> of them.
>>
>>
>>
>> Step 1: Download Microsoft Windows Installer CleanUp utility
>> ============================================
>> 1. Visit:
>> http://download.microsoft.com/downlo...BD/msicuu2.exe
>> 2. Save the file to your Desktop
>> 3. Please double click the file msicuu2.exe on the Desktop to install
>> this
>> tool on your computer.
>>
>>
>>
>> Step 2: Remove .NET Framework 1.1
>> ========================
>> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
>> 2. See if you can find .NET Framework software. If so, remove it.
>> 3. Restart the computer and see if the issue still exists.
>>
>>
>>
>> For more information, please refer to:
>> -----------
>> Title: Description of the Windows Installer CleanUp Utility
>> Link: http://support.microsoft.com/default...b;en-us;290301
>>
>>
>>
>> However, if any problem is encountered when trying to uninstall .NET
>> Framework 1.1, we can also refer to the following Knowledge Base article
>> to
>> uninstall it manually.
>> http://support.microsoft.com/?id=320112
>>
>>
>>
>> After that, please restart the computer and perform the following
>> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>>
>>
>>
>> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
>> Framework 1.1 SP1
>> ================================================== ===============
>> 1. Please download the Microsoft .NET Framework Version 1.1
>> Redistributable
>> Package and the updates from the following link and save them to the C
>> drive
>> (C:\)
>>
>>
>>
>> Microsoft .NET Framework Version 1.1 Redistributable Package
>> http://download.microsoft.com/downlo...6/dotnetfx.exe
>>
>>
>>
>> Microsoft .NET Framework 1.1 Service Pack 1
>> http://download.microsoft.com/downlo...867460-X86.exe
>>
>>
>>
>> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
>> (KB928366)
>> http://www.download.windowsupdate.co...d81a178b15.exe
>>
>>
>>
>> 2. When the File Download window appears, please click the Save button,
>> and
>> follow the directions to save it to Windows. After downloading the
>> Microsoft
>> ..NET Framework 1.1 setup file onto your computer, please double-click
>> the
>> ..NET Framework files to manually install them one by one.
>>
>>
>>
>> If an error is encountered when installing .NET Framework 1.1, we can
>> also
>> refer to the following Microsoft Knowledge Base article to troubleshoot
>> this
>> issue:
>>
>>
>>
>> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
>> http://support.microsoft.com/?id=824643
>>
>> If any error code or error message was received when trying to install
>> these
>> updates, please assist me to capture an error screenshot file for further
>> research. The detailed error information will be very useful for us to
>> find
>> out the problem.
>>
>> Screenshot
>>
>> ======================
>>
>> 1) If any error message appears please press the Print Screen key
>> (PrtScn)
>> on your keyboard.
>>
>> 2. Click Start, click Run, type MSPAINT, and click OK.
>>
>> 3. In Paint, click Paste under the Edit Menu, click Save under the File
>> menu, type a file name for the snap shot, choose JPEG as "Save as type",
>> click "Desktop" on the left pane, and click Save.
>>
>> 4. Please find the screenshot on the Desktop and send it as an attachment
>> to: v-.
>>
>>
>>
>> Note: When attaching files to emails, the process will vary depending on
>> the
>> email application being used. While you are composing the email, most
>> applications will provide you with either an "Attach" button or Paper
>> Clip
>> Icon to click in order to attach a file. Once clicking this button/icon
>> you
>> must browse to the file you wish to attach and select it by either double
>> clicking it or clicking it once and then clicking on the "Attach" button.
>>
>> Please let me know the results at your earliest convenience. I appreciate
>> your time and effort on this issue. If anything is unclear, please don't
>> hesitate to let me know and I will be glad to help.
>>
>> I'm standing by for your reply.
>>
>> Best Regards,
>>
>> John Yang
>>
>> v-
>>
>> Microsoft Windows Update Support Professional
>>
>> ----------------------------------------------
>>
>> Very satisfied customers are my top priority. Please let either myself or
>> my
>> manager know what you think of the level of service provided. You can
>> send
>> feedback directly to my manager, Tony Tang at
>> v-.
>>
>> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>>
>> Give your computer continuous antivirus and firewall protection, along
>> with
>> regular tune-ups and back-ups to maintain its performance.
>>
>>
>>
>>
>>
>>
>>
>>

Thank you for posting a fix I think ? I woke up this morning and once again I
tried to install this netframe update. I too kept getting the update bubble
shield thingy after updating it 100 times! I saw that the update website page
had a forum help and decided to give it a try. Ray &Fran your copy and paste
from your email might have done the trick, I uninstalled the old netframe
thing and reinstalled the 3 other files just like it said to do. If it is
fixed it should not pop up again tonight or tommorow morning like it was
doing. The directions are very simple to do, you just have to take your time
and read slowly on what to do. I will see if this fix really did work or not.
I will reply back once again and see if it sticks. Another thing, 1 your not
too old to do this it's easy. 2 your not computer illiterate at all. 3 Do not
buy an over priced MAC.

I complete agree !
A corrected patch should be released
I have some servers on production and I can not play with them to install a
simple patch mainly becuase they are hosting critical applications.
I'm not able to load the .net 1.1 KB 928365 from windows update on any of my
servers.

"Ray &Fran" wrote:

> I have posted replies to several treads regarding the update problems we are
> having I sent an e-mail to microsoft and received my reply this morning .
> Here it is for all to see. Its way too complicated for me to even attempt .
> I am too old and computer illiterate to start fooling around with this stuff
> .. I may just not update and if my computer crashes I'll buy a Mac. I think
> Microsoft should write a new update that works Why do they think everything
> must be corrupted . Maybe their update was written incorrectly . It seems
> strange so many people have corrupted files all of a sudden .
>
> --
> Fran
>
> Thank you for contacting Microsoft Windows Update Support. My name is John
> and I am glad to work on this case with you.
>
> You can contact me directly by writing an email to
> v- with the case ID in the subject line.
>
> From the case log, I understand that updates for the .NET Framework program
> cannot be installed properly on the computer. If I have misunderstood your
> concern, please do not hesitate to let me know. I understand the
> inconvenience you have experienced. Please be assured that I will do my best
> to help you.
>
> This issue can occur if the previous .NET Framework component is damaged.
> Let's try to remove the previous version of .NET Framework and reinstall all
> of them.
>
>
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Save the file to your Desktop
> 3. Please double click the file msicuu2.exe on the Desktop to install this
> tool on your computer.
>
>
>
> Step 2: Remove .NET Framework 1.1
> ========================
> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
> 2. See if you can find .NET Framework software. If so, remove it.
> 3. Restart the computer and see if the issue still exists.
>
>
>
> For more information, please refer to:
> -----------
> Title: Description of the Windows Installer CleanUp Utility
> Link: http://support.microsoft.com/default...b;en-us;290301
>
>
>
> However, if any problem is encountered when trying to uninstall .NET
> Framework 1.1, we can also refer to the following Knowledge Base article to
> uninstall it manually.
> http://support.microsoft.com/?id=320112
>
>
>
> After that, please restart the computer and perform the following
> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>
>
>
> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
> Framework 1.1 SP1
> ================================================== ===============
> 1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
> Package and the updates from the following link and save them to the C drive
> (C:\)
>
>
>
> Microsoft .NET Framework Version 1.1 Redistributable Package
> http://download.microsoft.com/downlo...6/dotnetfx.exe
>
>
>
> Microsoft .NET Framework 1.1 Service Pack 1
> http://download.microsoft.com/downlo...867460-X86.exe
>
>
>
> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> (KB928366)
> http://www.download.windowsupdate.co...d81a178b15.exe
>
>
>
> 2. When the File Download window appears, please click the Save button, and
> follow the directions to save it to Windows. After downloading the Microsoft
> ..NET Framework 1.1 setup file onto your computer, please double-click the
> ..NET Framework files to manually install them one by one.
>
>
>
> If an error is encountered when installing .NET Framework 1.1, we can also
> refer to the following Microsoft Knowledge Base article to troubleshoot this
> issue:
>
>
>
> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
> http://support.microsoft.com/?id=824643
>
> If any error code or error message was received when trying to install these
> updates, please assist me to capture an error screenshot file for further
> research. The detailed error information will be very useful for us to find
> out the problem.
>
> Screenshot
>
> ======================
>
> 1) If any error message appears please press the Print Screen key (PrtScn)
> on your keyboard.
>
> 2. Click Start, click Run, type MSPAINT, and click OK.
>
> 3. In Paint, click Paste under the Edit Menu, click Save under the File
> menu, type a file name for the snap shot, choose JPEG as "Save as type",
> click "Desktop" on the left pane, and click Save.
>
> 4. Please find the screenshot on the Desktop and send it as an attachment
> to: v-.
>
>
>
> Note: When attaching files to emails, the process will vary depending on the
> email application being used. While you are composing the email, most
> applications will provide you with either an "Attach" button or Paper Clip
> Icon to click in order to attach a file. Once clicking this button/icon you
> must browse to the file you wish to attach and select it by either double
> clicking it or clicking it once and then clicking on the "Attach" button.
>
> Please let me know the results at your earliest convenience. I appreciate
> your time and effort on this issue. If anything is unclear, please don't
> hesitate to let me know and I will be glad to help.
>
> I'm standing by for your reply.
>
> Best Regards,
>
> John Yang
>
> v-
>
> Microsoft Windows Update Support Professional
>
> ----------------------------------------------
>
> Very satisfied customers are my top priority. Please let either myself or my
> manager know what you think of the level of service provided. You can send
> feedback directly to my manager, Tony Tang at
> v-.
>
> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>
> Give your computer continuous antivirus and firewall protection, along with
> regular tune-ups and back-ups to maintain its performance.
>
>
>
>
>
>
>
>

Thank for the confidence. I know just enough to get myself in trouble but
not enough to get out of trouble if I need to .
I will wait to see if what they sent really works. before trying it .
I replied back to Microsoft support and asked why so many people seem to
have Corrupted Files and suggested they release a new update that works . I
am sure many people do not even know these newsgroups exist and will never
know what is going on .
--
Fran


"xsvenom" <> wrote in message
news:0C2038D2-DADF-4D0B-93BF-...
> Thank you for posting a fix I think ? I woke up this morning and once
> again I
> tried to install this netframe update. I too kept getting the update
> bubble
> shield thingy after updating it 100 times! I saw that the update website
> page
> had a forum help and decided to give it a try. Ray &Fran your copy and
> paste
> from your email might have done the trick, I uninstalled the old netframe
> thing and reinstalled the 3 other files just like it said to do. If it is
> fixed it should not pop up again tonight or tommorow morning like it was
> doing. The directions are very simple to do, you just have to take your
> time
> and read slowly on what to do. I will see if this fix really did work or
> not.
> I will reply back once again and see if it sticks. Another thing, 1 your
> not
> too old to do this it's easy. 2 your not computer illiterate at all. 3 Do
> not
> buy an over priced MAC.
>
>

I am such a novice that I don't even know what this upgrade is supposed to
do for my home PC and I do not think I am alone

--
Fran


"mdominguezginzo" <> wrote in
message news:1673EECC-D9E4-4A6E-A834-...
>I complete agree !
> A corrected patch should be released
> I have some servers on production and I can not play with them to install
> a
> simple patch mainly becuase they are hosting critical applications.
> I'm not able to load the .net 1.1 KB 928365 from windows update on any of
> my
> servers.
>
> "Ray &Fran" wrote:
>
>> I have posted replies to several treads regarding the update problems we
>> are
>> having I sent an e-mail to microsoft and received my reply this morning .
>> Here it is for all to see. Its way too complicated for me to even attempt
>> .
>> I am too old and computer illiterate to start fooling around with this
>> stuff
>> .. I may just not update and if my computer crashes I'll buy a Mac. I
>> think
>> Microsoft should write a new update that works Why do they think
>> everything
>> must be corrupted . Maybe their update was written incorrectly . It seems
>> strange so many people have corrupted files all of a sudden .
>>
>> --
>> Fran
>>
>> Thank you for contacting Microsoft Windows Update Support. My name is
>> John
>> and I am glad to work on this case with you.
>>
>> You can contact me directly by writing an email to
>> v- with the case ID in the subject line.
>>
>> From the case log, I understand that updates for the .NET Framework
>> program
>> cannot be installed properly on the computer. If I have misunderstood
>> your
>> concern, please do not hesitate to let me know. I understand the
>> inconvenience you have experienced. Please be assured that I will do my
>> best
>> to help you.
>>
>> This issue can occur if the previous .NET Framework component is damaged.
>> Let's try to remove the previous version of .NET Framework and reinstall
>> all
>> of them.
>>
>>
>>
>> Step 1: Download Microsoft Windows Installer CleanUp utility
>> ============================================
>> 1. Visit:
>> http://download.microsoft.com/downlo...BD/msicuu2.exe
>> 2. Save the file to your Desktop
>> 3. Please double click the file msicuu2.exe on the Desktop to install
>> this
>> tool on your computer.
>>
>>
>>
>> Step 2: Remove .NET Framework 1.1
>> ========================
>> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
>> 2. See if you can find .NET Framework software. If so, remove it.
>> 3. Restart the computer and see if the issue still exists.
>>
>>
>>
>> For more information, please refer to:
>> -----------
>> Title: Description of the Windows Installer CleanUp Utility
>> Link: http://support.microsoft.com/default...b;en-us;290301
>>
>>
>>
>> However, if any problem is encountered when trying to uninstall .NET
>> Framework 1.1, we can also refer to the following Knowledge Base article
>> to
>> uninstall it manually.
>> http://support.microsoft.com/?id=320112
>>
>>
>>
>> After that, please restart the computer and perform the following
>> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>>
>>
>>
>> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
>> Framework 1.1 SP1
>> ================================================== ===============
>> 1. Please download the Microsoft .NET Framework Version 1.1
>> Redistributable
>> Package and the updates from the following link and save them to the C
>> drive
>> (C:\)
>>
>>
>>
>> Microsoft .NET Framework Version 1.1 Redistributable Package
>> http://download.microsoft.com/downlo...6/dotnetfx.exe
>>
>>
>>
>> Microsoft .NET Framework 1.1 Service Pack 1
>> http://download.microsoft.com/downlo...867460-X86.exe
>>
>>
>>
>> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
>> (KB928366)
>> http://www.download.windowsupdate.co...d81a178b15.exe
>>
>>
>>
>> 2. When the File Download window appears, please click the Save button,
>> and
>> follow the directions to save it to Windows. After downloading the
>> Microsoft
>> ..NET Framework 1.1 setup file onto your computer, please double-click
>> the
>> ..NET Framework files to manually install them one by one.
>>
>>
>>
>> If an error is encountered when installing .NET Framework 1.1, we can
>> also
>> refer to the following Microsoft Knowledge Base article to troubleshoot
>> this
>> issue:
>>
>>
>>
>> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
>> http://support.microsoft.com/?id=824643
>>
>> If any error code or error message was received when trying to install
>> these
>> updates, please assist me to capture an error screenshot file for further
>> research. The detailed error information will be very useful for us to
>> find
>> out the problem.
>>
>> Screenshot
>>
>> ======================
>>
>> 1) If any error message appears please press the Print Screen key
>> (PrtScn)
>> on your keyboard.
>>
>> 2. Click Start, click Run, type MSPAINT, and click OK.
>>
>> 3. In Paint, click Paste under the Edit Menu, click Save under the File
>> menu, type a file name for the snap shot, choose JPEG as "Save as type",
>> click "Desktop" on the left pane, and click Save.
>>
>> 4. Please find the screenshot on the Desktop and send it as an attachment
>> to: v-.
>>
>>
>>
>> Note: When attaching files to emails, the process will vary depending on
>> the
>> email application being used. While you are composing the email, most
>> applications will provide you with either an "Attach" button or Paper
>> Clip
>> Icon to click in order to attach a file. Once clicking this button/icon
>> you
>> must browse to the file you wish to attach and select it by either double
>> clicking it or clicking it once and then clicking on the "Attach" button.
>>
>> Please let me know the results at your earliest convenience. I appreciate
>> your time and effort on this issue. If anything is unclear, please don't
>> hesitate to let me know and I will be glad to help.
>>
>> I'm standing by for your reply.
>>
>> Best Regards,
>>
>> John Yang
>>
>> v-
>>
>> Microsoft Windows Update Support Professional
>>
>> ----------------------------------------------
>>
>> Very satisfied customers are my top priority. Please let either myself or
>> my
>> manager know what you think of the level of service provided. You can
>> send
>> feedback directly to my manager, Tony Tang at
>> v-.
>>
>> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>>
>> Give your computer continuous antivirus and firewall protection, along
>> with
>> regular tune-ups and back-ups to maintain its performance.
>>
>>
>>
>>
>>
>>
>>
>>

Thx for taking the time to post this. The .NET Framework update failed on
all 3 of my computers so there's definitely something wrong...but the problem
was resolved after going through the clean up and reinstallation steps. I'm
satisfied that the update is successfully installed but this is a lot to
expect the user to perform.

"Ray &Fran" wrote:

> I have posted replies to several treads regarding the update problems we are
> having I sent an e-mail to microsoft and received my reply this morning .
> Here it is for all to see. Its way too complicated for me to even attempt .
> I am too old and computer illiterate to start fooling around with this stuff
> .. I may just not update and if my computer crashes I'll buy a Mac. I think
> Microsoft should write a new update that works Why do they think everything
> must be corrupted . Maybe their update was written incorrectly . It seems
> strange so many people have corrupted files all of a sudden .
>
> --
> Fran
>
> Thank you for contacting Microsoft Windows Update Support. My name is John
> and I am glad to work on this case with you.
>
> You can contact me directly by writing an email to
> v- with the case ID in the subject line.
>
> From the case log, I understand that updates for the .NET Framework program
> cannot be installed properly on the computer. If I have misunderstood your
> concern, please do not hesitate to let me know. I understand the
> inconvenience you have experienced. Please be assured that I will do my best
> to help you.
>
> This issue can occur if the previous .NET Framework component is damaged.
> Let's try to remove the previous version of .NET Framework and reinstall all
> of them.
>
>
>
> Step 1: Download Microsoft Windows Installer CleanUp utility
> ============================================
> 1. Visit:
> http://download.microsoft.com/downlo...BD/msicuu2.exe
> 2. Save the file to your Desktop
> 3. Please double click the file msicuu2.exe on the Desktop to install this
> tool on your computer.
>
>
>
> Step 2: Remove .NET Framework 1.1
> ========================
> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
> 2. See if you can find .NET Framework software. If so, remove it.
> 3. Restart the computer and see if the issue still exists.
>
>
>
> For more information, please refer to:
> -----------
> Title: Description of the Windows Installer CleanUp Utility
> Link: http://support.microsoft.com/default...b;en-us;290301
>
>
>
> However, if any problem is encountered when trying to uninstall .NET
> Framework 1.1, we can also refer to the following Knowledge Base article to
> uninstall it manually.
> http://support.microsoft.com/?id=320112
>
>
>
> After that, please restart the computer and perform the following
> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>
>
>
> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
> Framework 1.1 SP1
> ================================================== ===============
> 1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
> Package and the updates from the following link and save them to the C drive
> (C:\)
>
>
>
> Microsoft .NET Framework Version 1.1 Redistributable Package
> http://download.microsoft.com/downlo...6/dotnetfx.exe
>
>
>
> Microsoft .NET Framework 1.1 Service Pack 1
> http://download.microsoft.com/downlo...867460-X86.exe
>
>
>
> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> (KB928366)
> http://www.download.windowsupdate.co...d81a178b15.exe
>
>
>
> 2. When the File Download window appears, please click the Save button, and
> follow the directions to save it to Windows. After downloading the Microsoft
> ..NET Framework 1.1 setup file onto your computer, please double-click the
> ..NET Framework files to manually install them one by one.
>
>
>
> If an error is encountered when installing .NET Framework 1.1, we can also
> refer to the following Microsoft Knowledge Base article to troubleshoot this
> issue:
>
>
>
> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
> http://support.microsoft.com/?id=824643
>
> If any error code or error message was received when trying to install these
> updates, please assist me to capture an error screenshot file for further
> research. The detailed error information will be very useful for us to find
> out the problem.
>
> Screenshot
>
> ======================
>
> 1) If any error message appears please press the Print Screen key (PrtScn)
> on your keyboard.
>
> 2. Click Start, click Run, type MSPAINT, and click OK.
>
> 3. In Paint, click Paste under the Edit Menu, click Save under the File
> menu, type a file name for the snap shot, choose JPEG as "Save as type",
> click "Desktop" on the left pane, and click Save.
>
> 4. Please find the screenshot on the Desktop and send it as an attachment
> to: v-.
>
>
>
> Note: When attaching files to emails, the process will vary depending on the
> email application being used. While you are composing the email, most
> applications will provide you with either an "Attach" button or Paper Clip
> Icon to click in order to attach a file. Once clicking this button/icon you
> must browse to the file you wish to attach and select it by either double
> clicking it or clicking it once and then clicking on the "Attach" button.
>
> Please let me know the results at your earliest convenience. I appreciate
> your time and effort on this issue. If anything is unclear, please don't
> hesitate to let me know and I will be glad to help.
>
> I'm standing by for your reply.
>
> Best Regards,
>
> John Yang
>
> v-
>
> Microsoft Windows Update Support Professional
>
> ----------------------------------------------
>
> Very satisfied customers are my top priority. Please let either myself or my
> manager know what you think of the level of service provided. You can send
> feedback directly to my manager, Tony Tang at
> v-.
>
> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>
> Give your computer continuous antivirus and firewall protection, along with
> regular tune-ups and back-ups to maintain its performance.
>
>
>
>
>
>
>
>

Glad it worked for you . If I tried to follow the steps and It messes up
then I am really screwed

--
Fran


"slm" <> wrote in message
news:E443883E-671A-4B57-ABF3-...
> Thx for taking the time to post this. The .NET Framework update failed on
> all 3 of my computers so there's definitely something wrong...but the
> problem
> was resolved after going through the clean up and reinstallation steps.
> I'm
> satisfied that the update is successfully installed but this is a lot to
> expect the user to perform.
>
> "Ray &Fran" wrote:
>
>> I have posted replies to several treads regarding the update problems we
>> are
>> having I sent an e-mail to microsoft and received my reply this morning .
>> Here it is for all to see. Its way too complicated for me to even attempt
>> .
>> I am too old and computer illiterate to start fooling around with this
>> stuff
>> .. I may just not update and if my computer crashes I'll buy a Mac. I
>> think
>> Microsoft should write a new update that works Why do they think
>> everything
>> must be corrupted . Maybe their update was written incorrectly . It seems
>> strange so many people have corrupted files all of a sudden .
>>
>> --
>> Fran
>>
>> Thank you for contacting Microsoft Windows Update Support. My name is
>> John
>> and I am glad to work on this case with you.
>>
>> You can contact me directly by writing an email to
>> v- with the case ID in the subject line.
>>
>> From the case log, I understand that updates for the .NET Framework
>> program
>> cannot be installed properly on the computer. If I have misunderstood
>> your
>> concern, please do not hesitate to let me know. I understand the
>> inconvenience you have experienced. Please be assured that I will do my
>> best
>> to help you.
>>
>> This issue can occur if the previous .NET Framework component is damaged.
>> Let's try to remove the previous version of .NET Framework and reinstall
>> all
>> of them.
>>
>>
>>
>> Step 1: Download Microsoft Windows Installer CleanUp utility
>> ============================================
>> 1. Visit:
>> http://download.microsoft.com/downlo...BD/msicuu2.exe
>> 2. Save the file to your Desktop
>> 3. Please double click the file msicuu2.exe on the Desktop to install
>> this
>> tool on your computer.
>>
>>
>>
>> Step 2: Remove .NET Framework 1.1
>> ========================
>> 1. Click Start -> (All) Programs->Windows Installer Clean Up.
>> 2. See if you can find .NET Framework software. If so, remove it.
>> 3. Restart the computer and see if the issue still exists.
>>
>>
>>
>> For more information, please refer to:
>> -----------
>> Title: Description of the Windows Installer CleanUp Utility
>> Link: http://support.microsoft.com/default...b;en-us;290301
>>
>>
>>
>> However, if any problem is encountered when trying to uninstall .NET
>> Framework 1.1, we can also refer to the following Knowledge Base article
>> to
>> uninstall it manually.
>> http://support.microsoft.com/?id=320112
>>
>>
>>
>> After that, please restart the computer and perform the following
>> suggestions to reinstall .NET Framework 1.1 and the updates for it.
>>
>>
>>
>> Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
>> Framework 1.1 SP1
>> ================================================== ===============
>> 1. Please download the Microsoft .NET Framework Version 1.1
>> Redistributable
>> Package and the updates from the following link and save them to the C
>> drive
>> (C:\)
>>
>>
>>
>> Microsoft .NET Framework Version 1.1 Redistributable Package
>> http://download.microsoft.com/downlo...6/dotnetfx.exe
>>
>>
>>
>> Microsoft .NET Framework 1.1 Service Pack 1
>> http://download.microsoft.com/downlo...867460-X86.exe
>>
>>
>>
>> Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
>> (KB928366)
>> http://www.download.windowsupdate.co...d81a178b15.exe
>>
>>
>>
>> 2. When the File Download window appears, please click the Save button,
>> and
>> follow the directions to save it to Windows. After downloading the
>> Microsoft
>> ..NET Framework 1.1 setup file onto your computer, please double-click
>> the
>> ..NET Framework files to manually install them one by one.
>>
>>
>>
>> If an error is encountered when installing .NET Framework 1.1, we can
>> also
>> refer to the following Microsoft Knowledge Base article to troubleshoot
>> this
>> issue:
>>
>>
>>
>> How to troubleshoot Microsoft .NET Framework 1.1 installation issues
>> http://support.microsoft.com/?id=824643
>>
>> If any error code or error message was received when trying to install
>> these
>> updates, please assist me to capture an error screenshot file for further
>> research. The detailed error information will be very useful for us to
>> find
>> out the problem.
>>
>> Screenshot
>>
>> ======================
>>
>> 1) If any error message appears please press the Print Screen key
>> (PrtScn)
>> on your keyboard.
>>
>> 2. Click Start, click Run, type MSPAINT, and click OK.
>>
>> 3. In Paint, click Paste under the Edit Menu, click Save under the File
>> menu, type a file name for the snap shot, choose JPEG as "Save as type",
>> click "Desktop" on the left pane, and click Save.
>>
>> 4. Please find the screenshot on the Desktop and send it as an attachment
>> to: v-.
>>
>>
>>
>> Note: When attaching files to emails, the process will vary depending on
>> the
>> email application being used. While you are composing the email, most
>> applications will provide you with either an "Attach" button or Paper
>> Clip
>> Icon to click in order to attach a file. Once clicking this button/icon
>> you
>> must browse to the file you wish to attach and select it by either double
>> clicking it or clicking it once and then clicking on the "Attach" button.
>>
>> Please let me know the results at your earliest convenience. I appreciate
>> your time and effort on this issue. If anything is unclear, please don't
>> hesitate to let me know and I will be glad to help.
>>
>> I'm standing by for your reply.
>>
>> Best Regards,
>>
>> John Yang
>>
>> v-
>>
>> Microsoft Windows Update Support Professional
>>
>> ----------------------------------------------
>>
>> Very satisfied customers are my top priority. Please let either myself or
>> my
>> manager know what you think of the level of service provided. You can
>> send
>> feedback directly to my manager, Tony Tang at
>> v-.
>>
>> Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
>>
>> Give your computer continuous antivirus and firewall protection, along
>> with
>> regular tune-ups and back-ups to maintain its performance.
>>
>>
>>
>>
>>
>>
>>
>>