Update failure after BITS 2.0 installed

I have not been able to install any updates after installing 'Update for
Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)

I have disabled proprietory firewall & AV and enabled Windows firewall.
I have checked & confirmed that the files listed in 842773 are installed.
I have checked & confirmed that Crypotgraphic services startup is set to
automatic and is started.
I have checked & confirmed that BITS startup is set to automatic and is
started.
I have renamed the Edb.log file

I am running XP HE with SP2.

Suggestions or advice would be appreciated

PeterE

PeterE,

See if this post helps resolve the issue :

How To Fix Windows Update (BITS) [Newly Edited]
http://castlecops.com/t106642-How_To...ly_Edited.html

It was written for XP Pro SP2. All registry entries may not be similar
to XP HE.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


PeterE wrote:

> I have not been able to install any updates after installing 'Update for
> Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
>
> I have disabled proprietory firewall & AV and enabled Windows firewall.
> I have checked & confirmed that the files listed in 842773 are installed.
> I have checked & confirmed that Crypotgraphic services startup is set to
> automatic and is started.
> I have checked & confirmed that BITS startup is set to automatic and is
> started.
> I have renamed the Edb.log file
>
> I am running XP HE with SP2.
>
> Suggestions or advice would be appreciated
>
> PeterE
>

Thank you very much for that link, MowGreen. I worked thru all the steps but
still can't install any Updates.

Any other suggestions would be appreciated.

PeterE

"MowGreen [MVP]" wrote:

> PeterE,
>
> See if this post helps resolve the issue :
>
> How To Fix Windows Update (BITS) [Newly Edited]
> http://castlecops.com/t106642-How_To...ly_Edited.html
>
> It was written for XP Pro SP2. All registry entries may not be similar
> to XP HE.
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PeterE wrote:
>
> > I have not been able to install any updates after installing 'Update for
> > Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
> >
> > I have disabled proprietory firewall & AV and enabled Windows firewall.
> > I have checked & confirmed that the files listed in 842773 are installed.
> > I have checked & confirmed that Crypotgraphic services startup is set to
> > automatic and is started.
> > I have checked & confirmed that BITS startup is set to automatic and is
> > started.
> > I have renamed the Edb.log file
> >
> > I am running XP HE with SP2.
> >
> > Suggestions or advice would be appreciated
> >
> > PeterE
> >
>

You're welcome, Peter. In the WINDOWS directory is the WindowsUpdate.log
( note that it is all one word ). Open it with Notepad and copy and
paste the last 20 or so lines into your next post, please.

Meanwhile, give this a shot :

1. Stop Automatic Updates and Background Intelligent Transfer Service by:
a.) Click on Start and then Control Panel
b.) Double click on Administrative Tools and then Services
c.) Locate Automatic Updates in the list of Services and double click on it
d.) Click the STOP button and then click OK
e.) Locate Background Intelligent Transfer Service in the list of
Services and double click on it
f.) Click the STOP button and then click OK
g.) Close all windows back to the Desktop

2. Locate the Software Distribution folder in C:\WINDOWS by:
a.) Go to Start and click on My Computer
b.) Double click on Local Disk (C
c.) Double click on the WINDOWS Folder
d.) Click once on the SoftwareDistribution folder

3. Right click on the SoftwareDistribution folder and choose Rename from
the menu list

4. Rename the folder to SoftwareDistributionOLD

5. Close all windows back out to your Desktop

6. Start Automatic Updates and Background Intelligent Transfer Service by:
a.) Click on Start and then Control Panel
b.) Double click on Administrative Tools and then Services
c.) Locate Automatic Updates in the list of Services and double click on it
d.) Click the START button and then click OK
e.) Locate Background Intelligent Transfer Service in the list of Services
and double click on it
f.) Click the START button and then click OK
g.) Close all windows back to the Desktop

Revisit Windows Update and see if the updates will install now.


MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


PeterE wrote:

> Thank you very much for that link, MowGreen. I worked thru all the steps but
> still can't install any Updates.
>
> Any other suggestions would be appreciated.
>
> PeterE
>
> "MowGreen [MVP]" wrote:
>
>
>>PeterE,
>>
>>See if this post helps resolve the issue :
>>
>>How To Fix Windows Update (BITS) [Newly Edited]
>>http://castlecops.com/t106642-How_To...ly_Edited.html
>>
>>It was written for XP Pro SP2. All registry entries may not be similar
>>to XP HE.
>>
>>MowGreen [MVP 2004-2005]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>PeterE wrote:
>>
>>
>>>I have not been able to install any updates after installing 'Update for
>>>Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
>>>
>>>I have disabled proprietory firewall & AV and enabled Windows firewall.
>>>I have checked & confirmed that the files listed in 842773 are installed.
>>>I have checked & confirmed that Crypotgraphic services startup is set to
>>>automatic and is started.
>>>I have checked & confirmed that BITS startup is set to automatic and is
>>>started.
>>>I have renamed the Edb.log file
>>>
>>>I am running XP HE with SP2.
>>>
>>>Suggestions or advice would be appreciated
>>>
>>>PeterE
>>>
>>

Thank you for those suggestions, MowGreen. I have stopped AU and BITS as you
suggested and renamed the the Software Distribution folder before restarting
AU and BITS but I am still unable to install any updates. I get the 80072F78
error message.

Here are the last 20 or so lines of the WindowsUpdate.log

2005-06-06 10:14:18+0400 1152 b30 Download job for update
DC685FDE-A1F4-408D-8E30-4B1AB577F215, revision 100 hit a transient error
80072f78.
2005-06-06 10:14:18+0400 1152 b30 Will not attempt to resume the job as it
has reached the maximum number of attempts.
2005-06-06 10:14:18+0400 1152 b30 Error 80072f78 occurred while downloading
update; notifying dependent calls.
2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
2005-06-06 10:14:18+0400 1152 540 WU client calls back to download call
{7EEFE743-7CC3-4F87-B710-7C3D3F9D5602} with code Call complete and error 0
2005-06-06 10:14:18+0400 1152 540 WU client completed and deleted call
{7EEFE743-7CC3-4F87-B710-7C3D3F9D5602}
2005-06-06 10:14:18+0400 1152 540 WU client persisted 0 download calls
2005-06-06 10:14:19+0400 1152 140 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-06-06 10:14:19+0400 888 258 ISusInternal:isconnectCall failed,
hr=8024000C
2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
{8A5C3C47-3EE7-4A82-AB7E-B2BF38092017} 464 2005-06-06
10:14:18+0400 1 161 101 {9A127D52-45FA-44BA-ACC5-5EA9A637FE4E} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
{B2E6E917-226C-4902-8F46-64EEF40C8822} 465 2005-06-06
10:14:18+0400 1 161 101 {DC685FDE-A1F4-408D-8E30-4B1AB577F215} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
2005-06-06 10:14:51+0400 1152 570 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-06-06 10:14:51+0400 888 258 ISusInternal:isconnectCall failed,
hr=8024000C

PeterE

"MowGreen [MVP]" wrote:

> You're welcome, Peter. In the WINDOWS directory is the WindowsUpdate.log
> ( note that it is all one word ). Open it with Notepad and copy and
> paste the last 20 or so lines into your next post, please.
>
> Meanwhile, give this a shot :
>
> 1. Stop Automatic Updates and Background Intelligent Transfer Service by:
> a.) Click on Start and then Control Panel
> b.) Double click on Administrative Tools and then Services
> c.) Locate Automatic Updates in the list of Services and double click on it
> d.) Click the STOP button and then click OK
> e.) Locate Background Intelligent Transfer Service in the list of
> Services and double click on it
> f.) Click the STOP button and then click OK
> g.) Close all windows back to the Desktop
>
> 2. Locate the Software Distribution folder in C:\WINDOWS by:
> a.) Go to Start and click on My Computer
> b.) Double click on Local Disk (C
> c.) Double click on the WINDOWS Folder
> d.) Click once on the SoftwareDistribution folder
>
> 3. Right click on the SoftwareDistribution folder and choose Rename from
> the menu list
>
> 4. Rename the folder to SoftwareDistributionOLD
>
> 5. Close all windows back out to your Desktop
>
> 6. Start Automatic Updates and Background Intelligent Transfer Service by:
> a.) Click on Start and then Control Panel
> b.) Double click on Administrative Tools and then Services
> c.) Locate Automatic Updates in the list of Services and double click on it
> d.) Click the START button and then click OK
> e.) Locate Background Intelligent Transfer Service in the list of Services
> and double click on it
> f.) Click the START button and then click OK
> g.) Close all windows back to the Desktop
>
> Revisit Windows Update and see if the updates will install now.
>
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PeterE wrote:
>
> > Thank you very much for that link, MowGreen. I worked thru all the steps but
> > still can't install any Updates.
> >
> > Any other suggestions would be appreciated.
> >
> > PeterE
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>PeterE,
> >>
> >>See if this post helps resolve the issue :
> >>
> >>How To Fix Windows Update (BITS) [Newly Edited]
> >>http://castlecops.com/t106642-How_To...ly_Edited.html
> >>
> >>It was written for XP Pro SP2. All registry entries may not be similar
> >>to XP HE.
> >>
> >>MowGreen [MVP 2004-2005]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>PeterE wrote:
> >>
> >>
> >>>I have not been able to install any updates after installing 'Update for
> >>>Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
> >>>
> >>>I have disabled proprietory firewall & AV and enabled Windows firewall.
> >>>I have checked & confirmed that the files listed in 842773 are installed.
> >>>I have checked & confirmed that Crypotgraphic services startup is set to
> >>>automatic and is started.
> >>>I have checked & confirmed that BITS startup is set to automatic and is
> >>>started.
> >>>I have renamed the Edb.log file
> >>>
> >>>I am running XP HE with SP2.
> >>>
> >>>Suggestions or advice would be appreciated
> >>>
> >>>PeterE
> >>>
> >>
>

0x80072F78 indicates that "something" is blocking Windows Update.
Suggest you check 3rd party privacy software since you've already
attempted to do the updating with no firewall or AV running.
Popup blockers, cookie blockers,etc. can cause this. There is a program
called "Bugoff" that can also cause this error. Have you added the
Windows Update site to the Trusted sites zone ?

http://windowsupdate.microsoft.com
http://v5.windowsupdate.microsoft.com
https://v5.windowsupdate.microsoft.com (Note: The https is correct)
http://download.windowsupdate.com

OR, we could try uninstalling KB 842773 from Add/Remove Programs in the
Control Panel, then download it from :
http://www.microsoft.com/downloads/d...displaylang=en
Choose Save, do not choose to Run it, boot to Safe Mode, and install it
from there. Restart the system to normal Windows mode, and then revisit
Windows Update to see if the original installation registered itself
correctly. This way you can determine if the installed AV had an adverse
effect on it.
Suggest clearing IE's cache, cookies, and History prior to visiting
Windows Update. You can temporarily move any desired cookies to another
location if you do not want to delete them.


MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


PeterE wrote:

> Thank you for those suggestions, MowGreen. I have stopped AU and BITS as you
> suggested and renamed the the Software Distribution folder before restarting
> AU and BITS but I am still unable to install any updates. I get the 80072F78
> error message.
>
> Here are the last 20 or so lines of the WindowsUpdate.log
>
> 2005-06-06 10:14:18+0400 1152 b30 Download job for update
> DC685FDE-A1F4-408D-8E30-4B1AB577F215, revision 100 hit a transient error
> 80072f78.
> 2005-06-06 10:14:18+0400 1152 b30 Will not attempt to resume the job as it
> has reached the maximum number of attempts.
> 2005-06-06 10:14:18+0400 1152 b30 Error 80072f78 occurred while downloading
> update; notifying dependent calls.
> 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> 2005-06-06 10:14:18+0400 1152 540 WU client calls back to download call
> {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602} with code Call complete and error 0
> 2005-06-06 10:14:18+0400 1152 540 WU client completed and deleted call
> {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602}
> 2005-06-06 10:14:18+0400 1152 540 WU client persisted 0 download calls
> 2005-06-06 10:14:19+0400 1152 140 ISusInternal API failed
> CClientCallRecorder:isconnectCall with error 0x8024000c
> 2005-06-06 10:14:19+0400 888 258 ISusInternal:isconnectCall failed,
> hr=8024000C
> 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> {8A5C3C47-3EE7-4A82-AB7E-B2BF38092017} 464 2005-06-06
> 10:14:18+0400 1 161 101 {9A127D52-45FA-44BA-ACC5-5EA9A637FE4E} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> {B2E6E917-226C-4902-8F46-64EEF40C8822} 465 2005-06-06
> 10:14:18+0400 1 161 101 {DC685FDE-A1F4-408D-8E30-4B1AB577F215} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> 2005-06-06 10:14:51+0400 1152 570 ISusInternal API failed
> CClientCallRecorder:isconnectCall with error 0x8024000c
> 2005-06-06 10:14:51+0400 888 258 ISusInternal:isconnectCall failed,
> hr=8024000C
>
> PeterE
>
> "MowGreen [MVP]" wrote:
>
>
>>You're welcome, Peter. In the WINDOWS directory is the WindowsUpdate.log
>>( note that it is all one word ). Open it with Notepad and copy and
>>paste the last 20 or so lines into your next post, please.
>>
>>Meanwhile, give this a shot :
>>
>>1. Stop Automatic Updates and Background Intelligent Transfer Service by:
>>a.) Click on Start and then Control Panel
>>b.) Double click on Administrative Tools and then Services
>>c.) Locate Automatic Updates in the list of Services and double click on it
>>d.) Click the STOP button and then click OK
>>e.) Locate Background Intelligent Transfer Service in the list of
>>Services and double click on it
>>f.) Click the STOP button and then click OK
>>g.) Close all windows back to the Desktop
>>
>>2. Locate the Software Distribution folder in C:\WINDOWS by:
>>a.) Go to Start and click on My Computer
>>b.) Double click on Local Disk (C
>>c.) Double click on the WINDOWS Folder
>>d.) Click once on the SoftwareDistribution folder
>>
>>3. Right click on the SoftwareDistribution folder and choose Rename from
>>the menu list
>>
>>4. Rename the folder to SoftwareDistributionOLD
>>
>>5. Close all windows back out to your Desktop
>>
>>6. Start Automatic Updates and Background Intelligent Transfer Service by:
>>a.) Click on Start and then Control Panel
>>b.) Double click on Administrative Tools and then Services
>>c.) Locate Automatic Updates in the list of Services and double click on it
>>d.) Click the START button and then click OK
>>e.) Locate Background Intelligent Transfer Service in the list of Services
>>and double click on it
>>f.) Click the START button and then click OK
>>g.) Close all windows back to the Desktop
>>
>>Revisit Windows Update and see if the updates will install now.
>>
>>
>>MowGreen [MVP 2004-2005]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>PeterE wrote:
>>
>>
>>>Thank you very much for that link, MowGreen. I worked thru all the steps but
>>>still can't install any Updates.
>>>
>>>Any other suggestions would be appreciated.
>>>
>>>PeterE
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>PeterE,
>>>>
>>>>See if this post helps resolve the issue :
>>>>
>>>>How To Fix Windows Update (BITS) [Newly Edited]
>>>>http://castlecops.com/t106642-How_To...ly_Edited.html
>>>>
>>>>It was written for XP Pro SP2. All registry entries may not be similar
>>>>to XP HE.
>>>>
>>>>MowGreen [MVP 2004-2005]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>PeterE wrote:
>>>>
>>>>
>>>>
>>>>>I have not been able to install any updates after installing 'Update for
>>>>>Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
>>>>>
>>>>>I have disabled proprietory firewall & AV and enabled Windows firewall.
>>>>>I have checked & confirmed that the files listed in 842773 are installed.
>>>>>I have checked & confirmed that Crypotgraphic services startup is set to
>>>>>automatic and is started.
>>>>>I have checked & confirmed that BITS startup is set to automatic and is
>>>>>started.
>>>>>I have renamed the Edb.log file
>>>>>
>>>>>I am running XP HE with SP2.
>>>>>
>>>>>Suggestions or advice would be appreciated
>>>>>
>>>>>PeterE
>>>>>
>>>>

Thanks for those suggestions, MowGreen. I'm not knowingly running any popup
or cookie blockers. I have even disabled popup blocker in IE. I will make a
thorough search of Processes in Task Manager to make sure nothing is running
that I don't know about.

I don't see KB842773 in Add/Remove Programs and I do have 'Show Updates'
checked. KB842773 gives instructions on how to deinstall BITS without doing
it thru Add/Remove programs. I will try that and reinstall in Safe Mode as
you suggest.

PeterE

"MowGreen [MVP]" wrote:

> 0x80072F78 indicates that "something" is blocking Windows Update.
> Suggest you check 3rd party privacy software since you've already
> attempted to do the updating with no firewall or AV running.
> Popup blockers, cookie blockers,etc. can cause this. There is a program
> called "Bugoff" that can also cause this error. Have you added the
> Windows Update site to the Trusted sites zone ?
>
> http://windowsupdate.microsoft.com
> http://v5.windowsupdate.microsoft.com
> https://v5.windowsupdate.microsoft.com (Note: The https is correct)
> http://download.windowsupdate.com
>
> OR, we could try uninstalling KB 842773 from Add/Remove Programs in the
> Control Panel, then download it from :
> http://www.microsoft.com/downloads/d...displaylang=en
> Choose Save, do not choose to Run it, boot to Safe Mode, and install it
> from there. Restart the system to normal Windows mode, and then revisit
> Windows Update to see if the original installation registered itself
> correctly. This way you can determine if the installed AV had an adverse
> effect on it.
> Suggest clearing IE's cache, cookies, and History prior to visiting
> Windows Update. You can temporarily move any desired cookies to another
> location if you do not want to delete them.
>
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PeterE wrote:
>
> > Thank you for those suggestions, MowGreen. I have stopped AU and BITS as you
> > suggested and renamed the the Software Distribution folder before restarting
> > AU and BITS but I am still unable to install any updates. I get the 80072F78
> > error message.
> >
> > Here are the last 20 or so lines of the WindowsUpdate.log
> >
> > 2005-06-06 10:14:18+0400 1152 b30 Download job for update
> > DC685FDE-A1F4-408D-8E30-4B1AB577F215, revision 100 hit a transient error
> > 80072f78.
> > 2005-06-06 10:14:18+0400 1152 b30 Will not attempt to resume the job as it
> > has reached the maximum number of attempts.
> > 2005-06-06 10:14:18+0400 1152 b30 Error 80072f78 occurred while downloading
> > update; notifying dependent calls.
> > 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> > 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> > 2005-06-06 10:14:18+0400 1152 540 WU client calls back to download call
> > {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602} with code Call complete and error 0
> > 2005-06-06 10:14:18+0400 1152 540 WU client completed and deleted call
> > {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602}
> > 2005-06-06 10:14:18+0400 1152 540 WU client persisted 0 download calls
> > 2005-06-06 10:14:19+0400 1152 140 ISusInternal API failed
> > CClientCallRecorder:isconnectCall with error 0x8024000c
> > 2005-06-06 10:14:19+0400 888 258 ISusInternal:isconnectCall failed,
> > hr=8024000C
> > 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> > {8A5C3C47-3EE7-4A82-AB7E-B2BF38092017} 464 2005-06-06
> > 10:14:18+0400 1 161 101 {9A127D52-45FA-44BA-ACC5-5EA9A637FE4E} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> > 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> > {B2E6E917-226C-4902-8F46-64EEF40C8822} 465 2005-06-06
> > 10:14:18+0400 1 161 101 {DC685FDE-A1F4-408D-8E30-4B1AB577F215} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> > 2005-06-06 10:14:51+0400 1152 570 ISusInternal API failed
> > CClientCallRecorder:isconnectCall with error 0x8024000c
> > 2005-06-06 10:14:51+0400 888 258 ISusInternal:isconnectCall failed,
> > hr=8024000C
> >
> > PeterE
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>You're welcome, Peter. In the WINDOWS directory is the WindowsUpdate.log
> >>( note that it is all one word ). Open it with Notepad and copy and
> >>paste the last 20 or so lines into your next post, please.
> >>
> >>Meanwhile, give this a shot :
> >>
> >>1. Stop Automatic Updates and Background Intelligent Transfer Service by:
> >>a.) Click on Start and then Control Panel
> >>b.) Double click on Administrative Tools and then Services
> >>c.) Locate Automatic Updates in the list of Services and double click on it
> >>d.) Click the STOP button and then click OK
> >>e.) Locate Background Intelligent Transfer Service in the list of
> >>Services and double click on it
> >>f.) Click the STOP button and then click OK
> >>g.) Close all windows back to the Desktop
> >>
> >>2. Locate the Software Distribution folder in C:\WINDOWS by:
> >>a.) Go to Start and click on My Computer
> >>b.) Double click on Local Disk (C
> >>c.) Double click on the WINDOWS Folder
> >>d.) Click once on the SoftwareDistribution folder
> >>
> >>3. Right click on the SoftwareDistribution folder and choose Rename from
> >>the menu list
> >>
> >>4. Rename the folder to SoftwareDistributionOLD
> >>
> >>5. Close all windows back out to your Desktop
> >>
> >>6. Start Automatic Updates and Background Intelligent Transfer Service by:
> >>a.) Click on Start and then Control Panel
> >>b.) Double click on Administrative Tools and then Services
> >>c.) Locate Automatic Updates in the list of Services and double click on it
> >>d.) Click the START button and then click OK
> >>e.) Locate Background Intelligent Transfer Service in the list of Services
> >>and double click on it
> >>f.) Click the START button and then click OK
> >>g.) Close all windows back to the Desktop
> >>
> >>Revisit Windows Update and see if the updates will install now.
> >>
> >>
> >>MowGreen [MVP 2004-2005]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>PeterE wrote:
> >>
> >>
> >>>Thank you very much for that link, MowGreen. I worked thru all the steps but
> >>>still can't install any Updates.
> >>>
> >>>Any other suggestions would be appreciated.
> >>>
> >>>PeterE
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>PeterE,
> >>>>
> >>>>See if this post helps resolve the issue :
> >>>>
> >>>>How To Fix Windows Update (BITS) [Newly Edited]
> >>>>http://castlecops.com/t106642-How_To...ly_Edited.html
> >>>>
> >>>>It was written for XP Pro SP2. All registry entries may not be similar
> >>>>to XP HE.
> >>>>
> >>>>MowGreen [MVP 2004-2005]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>PeterE wrote:
> >>>>
> >>>>
> >>>>
> >>>>>I have not been able to install any updates after installing 'Update for
> >>>>>Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
> >>>>>
> >>>>>I have disabled proprietory firewall & AV and enabled Windows firewall.
> >>>>>I have checked & confirmed that the files listed in 842773 are installed.
> >>>>>I have checked & confirmed that Crypotgraphic services startup is set to
> >>>>>automatic and is started.
> >>>>>I have checked & confirmed that BITS startup is set to automatic and is
> >>>>>started.
> >>>>>I have renamed the Edb.log file
> >>>>>
> >>>>>I am running XP HE with SP2.
> >>>>>
> >>>>>Suggestions or advice would be appreciated
> >>>>>
> >>>>>PeterE
> >>>>>
> >>>>
>

I really an getting confused, MowGreen. I can't see KB842773 in Add& Remove
Programs. Neither can I see a reference to it in the Registry,
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\HotFix\KB842773.

On that basis I downloaded 842773 again 'manually' but when I tried to
install it I got the error message, "Setup has detected that the Service Pack
version of this system is newer than the update you are applying. There is
no need to install this update."

I am running XPHE SP2.

I have veryfied that the following files are located in the
%systemroot%\system32\bits folder.

Bitsprx2.dll
Bitsprx3.dll
Qmgr.dll
Qmgrprxy.dll
Winhttp.dll
Xpob2res.dll

Can you suggest what I should try next? I appreciate your help.

PeterE

"MowGreen [MVP]" wrote:

> 0x80072F78 indicates that "something" is blocking Windows Update.
> Suggest you check 3rd party privacy software since you've already
> attempted to do the updating with no firewall or AV running.
> Popup blockers, cookie blockers,etc. can cause this. There is a program
> called "Bugoff" that can also cause this error. Have you added the
> Windows Update site to the Trusted sites zone ?
>
> http://windowsupdate.microsoft.com
> http://v5.windowsupdate.microsoft.com
> https://v5.windowsupdate.microsoft.com (Note: The https is correct)
> http://download.windowsupdate.com
>
> OR, we could try uninstalling KB 842773 from Add/Remove Programs in the
> Control Panel, then download it from :
> http://www.microsoft.com/downloads/d...displaylang=en
> Choose Save, do not choose to Run it, boot to Safe Mode, and install it
> from there. Restart the system to normal Windows mode, and then revisit
> Windows Update to see if the original installation registered itself
> correctly. This way you can determine if the installed AV had an adverse
> effect on it.
> Suggest clearing IE's cache, cookies, and History prior to visiting
> Windows Update. You can temporarily move any desired cookies to another
> location if you do not want to delete them.
>
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PeterE wrote:
>
> > Thank you for those suggestions, MowGreen. I have stopped AU and BITS as you
> > suggested and renamed the the Software Distribution folder before restarting
> > AU and BITS but I am still unable to install any updates. I get the 80072F78
> > error message.
> >
> > Here are the last 20 or so lines of the WindowsUpdate.log
> >
> > 2005-06-06 10:14:18+0400 1152 b30 Download job for update
> > DC685FDE-A1F4-408D-8E30-4B1AB577F215, revision 100 hit a transient error
> > 80072f78.
> > 2005-06-06 10:14:18+0400 1152 b30 Will not attempt to resume the job as it
> > has reached the maximum number of attempts.
> > 2005-06-06 10:14:18+0400 1152 b30 Error 80072f78 occurred while downloading
> > update; notifying dependent calls.
> > 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> > 2005-06-06 10:14:18+0400 1152 b30 WU client persisted 1 download calls
> > 2005-06-06 10:14:18+0400 1152 540 WU client calls back to download call
> > {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602} with code Call complete and error 0
> > 2005-06-06 10:14:18+0400 1152 540 WU client completed and deleted call
> > {7EEFE743-7CC3-4F87-B710-7C3D3F9D5602}
> > 2005-06-06 10:14:18+0400 1152 540 WU client persisted 0 download calls
> > 2005-06-06 10:14:19+0400 1152 140 ISusInternal API failed
> > CClientCallRecorder:isconnectCall with error 0x8024000c
> > 2005-06-06 10:14:19+0400 888 258 ISusInternal:isconnectCall failed,
> > hr=8024000C
> > 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> > {8A5C3C47-3EE7-4A82-AB7E-B2BF38092017} 464 2005-06-06
> > 10:14:18+0400 1 161 101 {9A127D52-45FA-44BA-ACC5-5EA9A637FE4E} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> > 2005-06-06 10:14:23+0400 1152 540 REPORT EVENT:
> > {B2E6E917-226C-4902-8F46-64EEF40C8822} 465 2005-06-06
> > 10:14:18+0400 1 161 101 {DC685FDE-A1F4-408D-8E30-4B1AB577F215} 100 80072f78 WindowsUpdate Failure Content Download Error: Download failed.
> > 2005-06-06 10:14:51+0400 1152 570 ISusInternal API failed
> > CClientCallRecorder:isconnectCall with error 0x8024000c
> > 2005-06-06 10:14:51+0400 888 258 ISusInternal:isconnectCall failed,
> > hr=8024000C
> >
> > PeterE
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>You're welcome, Peter. In the WINDOWS directory is the WindowsUpdate.log
> >>( note that it is all one word ). Open it with Notepad and copy and
> >>paste the last 20 or so lines into your next post, please.
> >>
> >>Meanwhile, give this a shot :
> >>
> >>1. Stop Automatic Updates and Background Intelligent Transfer Service by:
> >>a.) Click on Start and then Control Panel
> >>b.) Double click on Administrative Tools and then Services
> >>c.) Locate Automatic Updates in the list of Services and double click on it
> >>d.) Click the STOP button and then click OK
> >>e.) Locate Background Intelligent Transfer Service in the list of
> >>Services and double click on it
> >>f.) Click the STOP button and then click OK
> >>g.) Close all windows back to the Desktop
> >>
> >>2. Locate the Software Distribution folder in C:\WINDOWS by:
> >>a.) Go to Start and click on My Computer
> >>b.) Double click on Local Disk (C
> >>c.) Double click on the WINDOWS Folder
> >>d.) Click once on the SoftwareDistribution folder
> >>
> >>3. Right click on the SoftwareDistribution folder and choose Rename from
> >>the menu list
> >>
> >>4. Rename the folder to SoftwareDistributionOLD
> >>
> >>5. Close all windows back out to your Desktop
> >>
> >>6. Start Automatic Updates and Background Intelligent Transfer Service by:
> >>a.) Click on Start and then Control Panel
> >>b.) Double click on Administrative Tools and then Services
> >>c.) Locate Automatic Updates in the list of Services and double click on it
> >>d.) Click the START button and then click OK
> >>e.) Locate Background Intelligent Transfer Service in the list of Services
> >>and double click on it
> >>f.) Click the START button and then click OK
> >>g.) Close all windows back to the Desktop
> >>
> >>Revisit Windows Update and see if the updates will install now.
> >>
> >>
> >>MowGreen [MVP 2004-2005]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>PeterE wrote:
> >>
> >>
> >>>Thank you very much for that link, MowGreen. I worked thru all the steps but
> >>>still can't install any Updates.
> >>>
> >>>Any other suggestions would be appreciated.
> >>>
> >>>PeterE
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>PeterE,
> >>>>
> >>>>See if this post helps resolve the issue :
> >>>>
> >>>>How To Fix Windows Update (BITS) [Newly Edited]
> >>>>http://castlecops.com/t106642-How_To...ly_Edited.html
> >>>>
> >>>>It was written for XP Pro SP2. All registry entries may not be similar
> >>>>to XP HE.
> >>>>
> >>>>MowGreen [MVP 2004-2005]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>PeterE wrote:
> >>>>
> >>>>
> >>>>
> >>>>>I have not been able to install any updates after installing 'Update for
> >>>>>Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
> >>>>>
> >>>>>I have disabled proprietory firewall & AV and enabled Windows firewall.
> >>>>>I have checked & confirmed that the files listed in 842773 are installed.
> >>>>>I have checked & confirmed that Crypotgraphic services startup is set to
> >>>>>automatic and is started.
> >>>>>I have checked & confirmed that BITS startup is set to automatic and is
> >>>>>started.
> >>>>>I have renamed the Edb.log file
> >>>>>
> >>>>>I am running XP HE with SP2.
> >>>>>
> >>>>>Suggestions or advice would be appreciated
> >>>>>
> >>>>>PeterE
> >>>>>
> >>>>
>

"PeterE" <> wrote in message
news:488CC926-AA21-4257-B39F-...
>I have not been able to install any updates after installing 'Update for
> Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
>
> I have disabled proprietory firewall & AV and enabled Windows firewall.
> I have checked & confirmed that the files listed in 842773 are installed.
> I have checked & confirmed that Crypotgraphic services startup is set to
> automatic and is started.
> I have checked & confirmed that BITS startup is set to automatic and is
> started.
> I have renamed the Edb.log file
>
> I am running XP HE with SP2.


If you have XPsp2 you should not have been able to install 842773.
Notice that it is not in the list of systems it applies to.

Use the file manifest in the KB article and tell us what versions
of those modules that you have. Unless you force installed it
you should have versions which supersede all those listed.


>
> Suggestions or advice would be appreciated
>
> PeterE
>


HTH

Robert Aldwinckle
---

Thank you for your response, Robert. I installed the BITS 2 update
(KB842773) some months before I installed SP2. I have checked the file
manifest in 842773 and confirm that all the files listed are installed but
with a later version number, 2180. I assume from the later number that the
files were replaced by SP2 files.

MS Tech Support suggest I may have an application running that is blocking
the download and installation. I copy below a log file of processes that I
currently have running. Do you see anything there that could be preventing a
download?

rocess PID CPU Description Company
System Idle Process 0 97.22
System 4
smss.exe 628 Windows NT Session Manager Microsoft Corporation
csrss.exe 748 Client Server Runtime Process Microsoft Corporation
winlogon.exe 776 Windows NT Logon Application Microsoft Corporation
services.exe 820 Services and Controller app Microsoft Corporation
svchost.exe 992 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1052 Generic Host Process for Win32 Services Microsoft
Corporation
svchost.exe 1156 Generic Host Process for Win32 Services Microsoft
Corporation
wscntfy.exe 1240 Windows Security Center Notification App Microsoft
Corporation
wuauclt.exe 3912 Automatic Updates Microsoft Corporation
svchost.exe 1248 Generic Host Process for Win32 Services Microsoft
Corporation
svchost.exe 1304 Generic Host Process for Win32 Services Microsoft
Corporation
spoolsv.exe 1420 Spooler SubSystem App Microsoft Corporation
CTSVCCDA.EXE 1556 Creative Service for CDROM Access Creative Technology Ltd
gearsec.exe 1580 gearsec GEAR Software
alg.exe 392 Application Layer Gateway Service Microsoft Corporation
VetMsg.exe 3152 CA Antivirus Realtime Messaging Service Computer Associates
International, Inc.
lsass.exe 832 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 944 Windows Explorer Microsoft Corporation
carpserv.exe 1676 carpserv Conexant Systems, Inc.
atiptaxx.exe 1840 ATI Desktop Control Panel ATI Technologies, Inc.
HKServ.exe 1640 Sony Corporation
HKWnd.exe 2480 Sony Corporation
CAVTray.exe 1924 CA Antivirus System Tray Application Computer Associates
International, Inc.
CAVRid.exe 2052 CA Antivirus Realtime Infection Report Computer Associates
International, Inc.
AppHunter.exe 2544
SystemTracker.exe 3240 2.77 System Tracker Application AuditMySoftware.com

Thanks for your advice

PeterE



"Robert Aldwinckle" wrote:

> "PeterE" <> wrote in message
> news:488CC926-AA21-4257-B39F-...
> >I have not been able to install any updates after installing 'Update for
> > Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
> >
> > I have disabled proprietory firewall & AV and enabled Windows firewall.
> > I have checked & confirmed that the files listed in 842773 are installed.
> > I have checked & confirmed that Crypotgraphic services startup is set to
> > automatic and is started.
> > I have checked & confirmed that BITS startup is set to automatic and is
> > started.
> > I have renamed the Edb.log file
> >
> > I am running XP HE with SP2.
>
>
> If you have XPsp2 you should not have been able to install 842773.
> Notice that it is not in the list of systems it applies to.
>
> Use the file manifest in the KB article and tell us what versions
> of those modules that you have. Unless you force installed it
> you should have versions which supersede all those listed.
>
>
> >
> > Suggestions or advice would be appreciated
> >
> > PeterE
> >
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
>