Update Failure - Patch Tesday 4/15

Running Vista HP.
This morning had 6 updates available. Downloaded and attempted install.
Only one (MS
Malicious Software Removal Tool) installed. The rest failed with error code
80071A91.
The hangup appears to be at "Configuring Updates" splash screen...finally
goes to "Update
Configuration failed. Reverting changes." This error code comes back to
not active.
The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
Anyone else have this problem or know of cause?

Please state your full Windows version (e.g., Vista SP1) when posting to
this newsgroup.

Is this a sudden, new problem or an ongoing one?

Are you attempting to install these updates via Automatic Updates or
manually via Windows Update? Is Automatic Updates enabled?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for *other*
errors associated with the failed downloads/installs.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Harry Sherman wrote:
> Running Vista HP.
> This morning had 6 updates available. Downloaded and attempted install.
> Only one (MS
> Malicious Software Removal Tool) installed. The rest failed with error
> code
> 80071A91.
> The hangup appears to be at "Configuring Updates" splash screen...finally
> goes to "Update
> Configuration failed. Reverting changes." This error code comes back to
> not active.
> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
> Anyone else have this problem or know of cause?

Running Vista HP SP1 with IE-8. All previous updates installed.
This is a new and sudden problem. Never had a failed update through all
Vista Betas, RC, or final versions.
Attempting installation via Auto Update which is enabled.
Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
router.
No Norton or McAfee app ever installed.
Did download and install Java update yesterday. Could this affect updating?

Thanks for your help...will try your suggestions and let you know the
results

"PA Bear [MS MVP]" <> wrote in message
news:...
> Please state your full Windows version (e.g., Vista SP1) when posting to
> this newsgroup.
>
> Is this a sudden, new problem or an ongoing one?
>
> Are you attempting to install these updates via Automatic Updates or
> manually via Windows Update? Is Automatic Updates enabled?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for *other*
> errors associated with the failed downloads/installs.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and
> Support link in left pane > Solve problems on your own.
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Harry Sherman wrote:
>> Running Vista HP.
>> This morning had 6 updates available. Downloaded and attempted install.
>> Only one (MS
>> Malicious Software Removal Tool) installed. The rest failed with error
>> code
>> 80071A91.
>> The hangup appears to be at "Configuring Updates" splash screen...finally
>> goes to "Update
>> Configuration failed. Reverting changes." This error code comes back to
>> not active.
>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>> Anyone else have this problem or know of cause?
>

Harry Sherman wrote:
> Running Vista HP SP1 with IE-8. All previous updates installed.
> This is a new and sudden problem. Never had a failed update through all
> Vista Betas, RC, or final versions.
> Attempting installation via Auto Update which is enabled.
> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
> router.
> No Norton or McAfee app ever installed.
> Did download and install Java update yesterday. Could this affect
> updating?
>
> Thanks for your help...will try your suggestions and let you know the
> results
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> Please state your full Windows version (e.g., Vista SP1) when posting
>> to this newsgroup.
>>
>> Is this a sudden, new problem or an ongoing one?
>>
>> Are you attempting to install these updates via Automatic Updates or
>> manually via Windows Update? Is Automatic Updates enabled?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>> Server Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having"
>> section of http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>> *other* errors associated with the failed downloads/installs.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support link in left pane > Solve problems on your own.
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Harry Sherman wrote:
>>> Running Vista HP.
>>> This morning had 6 updates available. Downloaded and attempted install.
>>> Only one (MS
>>> Malicious Software Removal Tool) installed. The rest failed with
>>> error code
>>> 80071A91.
>>> The hangup appears to be at "Configuring Updates" splash
>>> screen...finally
>>> goes to "Update
>>> Configuration failed. Reverting changes." This error code comes
>>> back to
>>> not active.
>>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>>> Anyone else have this problem or know of cause?
>>
>
Just a thought . . .When did you install IE8? Is this the first attempt
to update since installing IE8?

DaveT

When (date) did you install IE8, Harry? Did you disable Avast and Ad-Aware
AE's Guard & Ad-Watch prior to installing IE8?

Did the recent entries in WindowsUpdate.log list any failure error codes?

Have you attempted to download/install the remaining updates manually?

Have you opened a free support incident?

Harry Sherman wrote:
> Running Vista HP SP1 with IE-8. All previous updates installed.
> This is a new and sudden problem. Never had a failed update through all
> Vista Betas, RC, or final versions.
> Attempting installation via Auto Update which is enabled.
> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
> router.
> No Norton or McAfee app ever installed.
> Did download and install Java update yesterday. Could this affect
> updating?
>
> Thanks for your help...will try your suggestions and let you know the
> results
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> Please state your full Windows version (e.g., Vista SP1) when posting to
>> this newsgroup.
>>
>> Is this a sudden, new problem or an ongoing one?
>>
>> Are you attempting to install these updates via Automatic Updates or
>> manually via Windows Update? Is Automatic Updates enabled?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for *other*
>> errors associated with the failed downloads/installs.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support link in left pane > Solve problems on your own.
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Harry Sherman wrote:
>>> Running Vista HP.
>>> This morning had 6 updates available. Downloaded and attempted install.
>>> Only one (MS
>>> Malicious Software Removal Tool) installed. The rest failed with error
>>> code
>>> 80071A91.
>>> The hangup appears to be at "Configuring Updates" splash
>>> screen...finally
>>> goes to "Update
>>> Configuration failed. Reverting changes." This error code comes back
>>> to
>>> not active.
>>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>>> Anyone else have this problem or know of cause?

I installed the final version of IE-8 over the beta version on 1 April via
Windows Update...but after going back to WUP to retrieve the date, I
encountered a puzzling fact. The IE-8 entry shows "pending" instead of
"successful" with an error code of 80242014, Since Vista reported a
successful installation and configuration went smoothly, I had assumed the
final version was installed OK. But now I'm not sure what I have....the
version shown is 8.0.6001,18702.
As for your other questions: No, I did not disable Avast or Ad-Aware prior
to IE-8 DL. The error codes reported in WUP History is the same for all the
failures: 80071A91.
And I have not tried a manual download of the failed updates.

"PA Bear [MS MVP]" <> wrote in message
news:%23Rgk%...
> When (date) did you install IE8, Harry? Did you disable Avast and
> Ad-Aware AE's Guard & Ad-Watch prior to installing IE8?
>
> Did the recent entries in WindowsUpdate.log list any failure error codes?
>
> Have you attempted to download/install the remaining updates manually?
>
> Have you opened a free support incident?
>
> Harry Sherman wrote:
>> Running Vista HP SP1 with IE-8. All previous updates installed.
>> This is a new and sudden problem. Never had a failed update through all
>> Vista Betas, RC, or final versions.
>> Attempting installation via Auto Update which is enabled.
>> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
>> router.
>> No Norton or McAfee app ever installed.
>> Did download and install Java update yesterday. Could this affect
>> updating?
>>
>> Thanks for your help...will try your suggestions and let you know the
>> results
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:...
>>> Please state your full Windows version (e.g., Vista SP1) when posting to
>>> this newsgroup.
>>>
>>> Is this a sudden, new problem or an ongoing one?
>>>
>>> Are you attempting to install these updates via Automatic Updates or
>>> manually via Windows Update? Is Automatic Updates enabled?
>>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)?
>>>
>>> Has a Norton or McAfee application ever been installed on this machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>> Update Services installation issues:
>>> http://support.microsoft.com/kb/906602
>>>
>>> 1. See the "Need more help? Tell us what problem you are having" section
>>> of http://support.microsoft.com/ph/6527
>>>
>>> 2. You cannot install some updates or programs
>>> http://support.microsoft.com/kb/822798
>>>
>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>> *other*
>>> errors associated with the failed downloads/installs.
>>>
>>> How to read the WindowsUpdate.log file
>>> http://support.microsoft.com/kb/902093
>>>
>>> 3b. Compare errors to those listed here:
>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>> Support link in left pane > Solve problems on your own.
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Harry Sherman wrote:
>>>> Running Vista HP.
>>>> This morning had 6 updates available. Downloaded and attempted install.
>>>> Only one (MS
>>>> Malicious Software Removal Tool) installed. The rest failed with error
>>>> code
>>>> 80071A91.
>>>> The hangup appears to be at "Configuring Updates" splash
>>>> screen...finally
>>>> goes to "Update
>>>> Configuration failed. Reverting changes." This error code comes back
>>>> to
>>>> not active.
>>>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>>>> Anyone else have this problem or know of cause?
>

Heres the WUP log entry for KB905866...it's the same for all failed updates.

2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29. 0: 0x80071a91.

"Harry Sherman" <> wrote in message
news:...
>I installed the final version of IE-8 over the beta version on 1 April via
>Windows Update...but after going back to WUP to retrieve the date, I
>encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>"successful" with an error code of 80242014, Since Vista reported a
>successful installation and configuration went smoothly, I had assumed the
>final version was installed OK. But now I'm not sure what I have....the
>version shown is 8.0.6001,18702.
> As for your other questions: No, I did not disable Avast or Ad-Aware
> prior to IE-8 DL. The error codes reported in WUP History is the same for
> all the failures: 80071A91.
> And I have not tried a manual download of the failed updates.
>
> "PA Bear [MS MVP]" <> wrote in message
> news:%23Rgk%...
>> When (date) did you install IE8, Harry? Did you disable Avast and
>> Ad-Aware AE's Guard & Ad-Watch prior to installing IE8?
>>
>> Did the recent entries in WindowsUpdate.log list any failure error codes?
>>
>> Have you attempted to download/install the remaining updates manually?
>>
>> Have you opened a free support incident?
>>
>> Harry Sherman wrote:
>>> Running Vista HP SP1 with IE-8. All previous updates installed.
>>> This is a new and sudden problem. Never had a failed update through all
>>> Vista Betas, RC, or final versions.
>>> Attempting installation via Auto Update which is enabled.
>>> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
>>> router.
>>> No Norton or McAfee app ever installed.
>>> Did download and install Java update yesterday. Could this affect
>>> updating?
>>>
>>> Thanks for your help...will try your suggestions and let you know the
>>> results
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:...
>>>> Please state your full Windows version (e.g., Vista SP1) when posting
>>>> to
>>>> this newsgroup.
>>>>
>>>> Is this a sudden, new problem or an ongoing one?
>>>>
>>>> Are you attempting to install these updates via Automatic Updates or
>>>> manually via Windows Update? Is Automatic Updates enabled?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> *other*
>>>> errors associated with the failed downloads/installs.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support link in left pane > Solve problems on your own.
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Harry Sherman wrote:
>>>>> Running Vista HP.
>>>>> This morning had 6 updates available. Downloaded and attempted
>>>>> install.
>>>>> Only one (MS
>>>>> Malicious Software Removal Tool) installed. The rest failed with error
>>>>> code
>>>>> 80071A91.
>>>>> The hangup appears to be at "Configuring Updates" splash
>>>>> screen...finally
>>>>> goes to "Update
>>>>> Configuration failed. Reverting changes." This error code comes back
>>>>> to
>>>>> not active.
>>>>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>>>>> Anyone else have this problem or know of cause?
>>
>

I'm afraid excerpts from one of the installation logs aren't going to help
us much here. What about errors in WindowsUpdate.log
(http://support.microsoft.com/kb/902093)?

>> I installed the final version of IE-8 over the beta version on 1 April
>> via
>> Windows Update...but after going back to WUP to retrieve the date, I
>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>> "successful" with an error code of 80242014

I'm afraid I don't get a warm, fuzzy feeling about the above, Harry, and it
may be related to your current problem. May we assume you've rebooted since
upgrading from IE8 Beta to IE8 Final on 01 Apr-09? Any chance you installed
Vista SP1 while IE8 Beta was installed?

Harry Sherman wrote:
> Heres the WUP log entry for KB905866...it's the same for all failed
> updates.
>
> 2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error: "POQ
> Operation CreateKey OperationData
> \Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
> 2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
> Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29. 0: 0x80071a91.
>
> "Harry Sherman" wrote:
>> I installed the final version of IE-8 over the beta version on 1 April
>> via
>> Windows Update...but after going back to WUP to retrieve the date, I
>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>> "successful" with an error code of 80242014, Since Vista reported a
>> successful installation and configuration went smoothly, I had assumed
>> the
>> final version was installed OK. But now I'm not sure what I have....the
>> version shown is 8.0.6001,18702.
>> As for your other questions: No, I did not disable Avast or Ad-Aware
>> prior to IE-8 DL. The error codes reported in WUP History is the same for
>> all the failures: 80071A91.
>> And I have not tried a manual download of the failed updates.
>>
>> "PA Bear [MS MVP]" wrote:
>>> When (date) did you install IE8, Harry? Did you disable Avast and
>>> Ad-Aware AE's Guard & Ad-Watch prior to installing IE8?
>>>
>>> Did the recent entries in WindowsUpdate.log list any failure error
>>> codes?
>>>
>>> Have you attempted to download/install the remaining updates manually?
>>>
>>> Have you opened a free support incident?
>>>
>>> Harry Sherman wrote:
>>>> Running Vista HP SP1 with IE-8. All previous updates installed.
>>>> This is a new and sudden problem. Never had a failed update through
>>>> all
>>>> Vista Betas, RC, or final versions.
>>>> Attempting installation via Auto Update which is enabled.
>>>> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
>>>> router.
>>>> No Norton or McAfee app ever installed.
>>>> Did download and install Java update yesterday. Could this affect
>>>> updating?
>>>>
>>>> Thanks for your help...will try your suggestions and let you know the
>>>> results
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:...
>>>>> Please state your full Windows version (e.g., Vista SP1) when posting
>>>>> to
>>>>> this newsgroup.
>>>>>
>>>>> Is this a sudden, new problem or an ongoing one?
>>>>>
>>>>> Are you attempting to install these updates via Automatic Updates or
>>>>> manually via Windows Update? Is Automatic Updates enabled?
>>>>>
>>>>> What anti-virus application or security suite is installed and is your
>>>>> subscription current? What anti-spyware applications (other than
>>>>> Defender)? What third-party firewall (if any)?
>>>>>
>>>>> Has a Norton or McAfee application ever been installed on this machine
>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>> it)?
>>>>>
>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>> Server
>>>>> Update Services installation issues:
>>>>> http://support.microsoft.com/kb/906602
>>>>>
>>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>>> section
>>>>> of http://support.microsoft.com/ph/6527
>>>>>
>>>>> 2. You cannot install some updates or programs
>>>>> http://support.microsoft.com/kb/822798
>>>>>
>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>>> *other*
>>>>> errors associated with the failed downloads/installs.
>>>>>
>>>>> How to read the WindowsUpdate.log file
>>>>> http://support.microsoft.com/kb/902093
>>>>>
>>>>> 3b. Compare errors to those listed here:
>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>> Support link in left pane > Solve problems on your own.
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Harry Sherman wrote:
>>>>>> Running Vista HP.
>>>>>> This morning had 6 updates available. Downloaded and attempted
>>>>>> install.
>>>>>> Only one (MS
>>>>>> Malicious Software Removal Tool) installed. The rest failed with
>>>>>> error
>>>>>> code
>>>>>> 80071A91.
>>>>>> The hangup appears to be at "Configuring Updates" splash
>>>>>> screen...finally
>>>>>> goes to "Update
>>>>>> Configuration failed. Reverting changes." This error code comes
>>>>>> back
>>>>>> to
>>>>>> not active.
>>>>>> The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
>>>>>> Anyone else have this problem or know of cause?

OK...heres the complete WU log entries for the first failures.

{4C3BFD96-DB57-405F-B84F-35704A980C92}.100
2009-04-15 08:29:11:100 1088 b10 Report *********** Report: Initializing
static reporting data ***********
2009-04-15 08:29:11:100 1088 b10 Report * OS Version = 6.0.6001.1.0.66304
2009-04-15 08:29:11:100 1088 b10 Report * OS Product Type = 0x00000003
2009-04-15 08:29:11:225 1088 b10 Report * Computer Brand = VIA
Technologies, Inc.
2009-04-15 08:29:11:225 1088 b10 Report * Computer Model = PM800-8237
2009-04-15 08:29:11:225 1088 b10 Report * Bios Revision = 6.00 PG
2009-04-15 08:29:11:225 1088 b10 Report * Bios Name = )Phoenix - Award
WorkstationBIOS v6.00PG
2009-04-15 08:29:11:225 1088 b10 Report * Bios Release Date =
2004-08-16T00:00:00
2009-04-15 08:29:11:225 1088 b10 Report * Locale ID = 1033
2009-04-15 08:29:11:943 1088 4e0 DnldMgr * Restored download job.
2009-04-15 08:29:12:022 1088 4e0 Report WARNING: PostReboot: Failed to read
event cache file {529FAA4C-AB66-4F6D-A91E-138C580BF546}.bin. (8007000d)
2009-04-15 08:29:12:115 1088 4e0 Agent Attempt 0 to obtain post-reboot
results.
2009-04-15 08:31:06:537 1088 4e0 Handler Post-reboot status for package
Package_for_KB959426~31bf3856ad364e35~x86~~6.0.1.2 : 0x80071a91.
2009-04-15 08:31:06:537 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:07:709 1088 4e0 Handler Post-reboot status for package
Package_for_KB959426~31bf3856ad364e35~x86~~6.0.1.2 : 0x80071a91.
2009-04-15 08:31:07:709 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:08:834 1088 4e0 Handler Post-reboot status for package
Package_for_KB956572~31bf3856ad364e35~x86~~6.0.1.5 : 0x80071a91.
2009-04-15 08:31:08:834 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:09:272 1088 4e0 Handler Post-reboot status for package
Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29. 0: 0x80071a91.
2009-04-15 08:31:09:272 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:09:475 1088 4e0 Handler Post-reboot status for package
Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 : 0x80071a91.
2009-04-15 08:31:09:475 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:09:584 1088 4e0 Handler Post-reboot status for package
Package_for_KB960803~31bf3856ad364e35~x86~~6.0.1.0 : 0x80071a91.
2009-04-15 08:31:09:584 1088 4e0 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:31:10:240 1088 b10 AU ########### AU: Initializing Automatic
Updates ###########
2009-04-15 08:31:10:287 1088 b10 AU # Approval type: Scheduled (User
preference)
2009-04-15 08:31:10:287 1088 b10 AU # Scheduled install day/time: Every
day at 3:00
2009-04-15 08:31:10:287 1088 b10 AU # Auto-install minor updates: Yes
(User preference)
2009-04-15 08:31:12:803 1088 b10 AU Setting AU scheduled install time to
2009-04-16 07:00:00
2009-04-15 08:31:12:803 1088 b10 AU Obtained Post reboot hr from
Agent:80071a91
2009-04-15 08:31:12:803 1088 b10 AU WARNING: Post-reboot install failure,
error = 0x80071A91
2009-04-15 08:31:12:803 1088 b10 AU AU setting pending client directive to
'Forced Reboot'
2009-04-15 08:31:12:803 1360 8b0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = <NULL>]
2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
{F3C98E51-5B52-4DF2-8AD9-19FDF141A9EE} 2009-04-15 08:31:09:881-0400 1 182
101 {683855D0-8410-4533-B991-EB537F5ADF22} 101 80071a91 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80071a91: Security Update for Windows Vista
(KB960803).
2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
{433CEC86-20B0-4099-BFB5-A2F197F85329} 2009-04-15 08:31:09:943-0400 1 182
101 {2669ADB9-8937-4B80-AA22-0112D78231ED} 102 80071a91 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80071a91: Security Update for Windows Vista
(KB952004).
2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
{16A91CF8-2141-4C71-970B-AA7912292639} 2009-04-15 08:31:09:959-0400 1 182
101 {C981EDB0-4A7C-44D8-A12E-ED55406C71A8} 100 80071a91 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80071a91: Update for Windows Mail Junk E-mail
Filter [April 2009] (KB905866).
2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
{9722EEE3-CCE0-45EB-B861-4DEC4736F0E2} 2009-04-15 08:31:10:053-0400 1 182
101 {993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA} 102 80071a91 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80071a91: Security Update for Windows Vista
(KB956572).
2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
{06D4904B-CAFC-4780-BF6C-4B08D98B7ADF} 2009-04-15 08:31:10:115-0400 1 182
101 {707C8C69-6B24-4885-BE23-390AA62580EB} 101 80071a91 AutomaticUpdates
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80071a91: Security Update for Windows Vista
(KB959426).
2009-04-15 08:31:13:178 1088 c68 Agent *************


"PA Bear [MS MVP]" <> wrote in message
news:...
> I'm afraid excerpts from one of the installation logs aren't going to help
> us much here. What about errors in WindowsUpdate.log
> (http://support.microsoft.com/kb/902093)?
>
>>> I installed the final version of IE-8 over the beta version on 1 April
>>> via
>>> Windows Update...but after going back to WUP to retrieve the date, I
>>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>>> "successful" with an error code of 80242014
>
> I'm afraid I don't get a warm, fuzzy feeling about the above, Harry, and
> it may be related to your current problem. May we assume you've rebooted
> since upgrading from IE8 Beta to IE8 Final on 01 Apr-09? Any chance you
> installed Vista SP1 while IE8 Beta was installed?
>
> Harry Sherman wrote:
>> Heres the WUP log entry for KB905866...it's the same for all failed
>> updates.
>>
>> 2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error:
>> "POQ
>> Operation CreateKey OperationData
>> \Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
>> 2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
>> Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29. 0: 0x80071a91.
>>
>> "Harry Sherman" wrote:
>>> I installed the final version of IE-8 over the beta version on 1 April
>>> via
>>> Windows Update...but after going back to WUP to retrieve the date, I
>>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>>> "successful" with an error code of 80242014, Since Vista reported a
>>> successful installation and configuration went smoothly, I had assumed
>>> the
>>> final version was installed OK. But now I'm not sure what I have....the
>>> version shown is 8.0.6001,18702.
>>> As for your other questions: No, I did not disable Avast or Ad-Aware
>>> prior to IE-8 DL. The error codes reported in WUP History is the same
>>> for
>>> all the failures: 80071A91.
>>> And I have not tried a manual download of the failed updates.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> When (date) did you install IE8, Harry? Did you disable Avast and
>>>> Ad-Aware AE's Guard & Ad-Watch prior to installing IE8?
>>>>
>>>> Did the recent entries in WindowsUpdate.log list any failure error
>>>> codes?
>>>>
>>>> Have you attempted to download/install the remaining updates manually?
>>>>
>>>> Have you opened a free support incident?
>>>>
>>>> Harry Sherman wrote:
>>>>> Running Vista HP SP1 with IE-8. All previous updates installed.
>>>>> This is a new and sudden problem. Never had a failed update through
>>>>> all
>>>>> Vista Betas, RC, or final versions.
>>>>> Attempting installation via Auto Update which is enabled.
>>>>> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
>>>>> router.
>>>>> No Norton or McAfee app ever installed.
>>>>> Did download and install Java update yesterday. Could this affect
>>>>> updating?
>>>>>
>>>>> Thanks for your help...will try your suggestions and let you know the
>>>>> results
>>>>>
>>>>> "PA Bear [MS MVP]" <> wrote in message
>>>>> news:...
>>>>>> Please state your full Windows version (e.g., Vista SP1) when posting
>>>>>> to
>>>>>> this newsgroup.
>>>>>>
>>>>>> Is this a sudden, new problem or an ongoing one?
>>>>>>
>>>>>> Are you attempting to install these updates via Automatic Updates or
>>>>>> manually via Windows Update? Is Automatic Updates enabled?
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>> machine
>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>> it)?
>>>>>>
>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>>> Server
>>>>>> Update Services installation issues:
>>>>>> http://support.microsoft.com/kb/906602
>>>>>>
>>>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>>>> section
>>>>>> of http://support.microsoft.com/ph/6527
>>>>>>
>>>>>> 2. You cannot install some updates or programs
>>>>>> http://support.microsoft.com/kb/822798
>>>>>>
>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>>>> *other*
>>>>>> errors associated with the failed downloads/installs.
>>>>>>
>>>>>> How to read the WindowsUpdate.log file
>>>>>> http://support.microsoft.com/kb/902093
>>>>>>
>>>>>> 3b. Compare errors to those listed here:
>>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>>> Support link in left pane > Solve problems on your own.
>>>>>>
>>>>>> Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> Support for Windows Update:
>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>> Harry Sherman wrote:
>>>>>>> Running Vista HP.
>>>>>>> This morning had 6 updates available. Downloaded and attempted
>>>>>>> install.
>>>>>>> Only one (MS
>>>>>>> Malicious Software Removal Tool) installed. The rest failed with
>>>>>>> error
>>>>>>> code
>>>>>>> 80071A91.
>>>>>>> The hangup appears to be at "Configuring Updates" splash
>>>>>>> screen...finally
>>>>>>> goes to "Update
>>>>>>> Configuration failed. Reverting changes." This error code comes
>>>>>>> back
>>>>>>> to
>>>>>>> not active.
>>>>>>> The failed updates are: KB960803, 952004, 905866, 956572 and
>>>>>>> 959426.
>>>>>>> Anyone else have this problem or know of cause?
>

1. Comment: Your updates problem and that "pending" status for the IE8
installation may be related to Ad-Aware's Guard and Ad-Watch "system
protections."

2. Repost:
>> ...May we assume you've rebooted
>> since upgrading from IE8 Beta to IE8 Final on 01 Apr-09? Any chance you
>> installed Vista SP1 while IE8 Beta was installed?

3. Also please confirm that you are NOT running Vista SP2 Beta!!

4. Back to the Windows Update problem, 0x80071a91 is an example of a
pertinent error, at least for diagnostic purposes.

0x80071a91 = ERROR_RM_NOT_ACTIVE
"Transaction support within the specified file system resource manager is
not started or was shutdown due to an error."

First, try the five-step fix here:
http://blogs.vertigo.com/personal/al...s-updates.aspx

If no joy...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Harry Sherman wrote:
> OK...heres the complete WU log entries for the first failures.
<SNIP>
> 2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
> {F3C98E51-5B52-4DF2-8AD9-19FDF141A9EE} 2009-04-15 08:31:09:881-0400 1 182
> 101 {683855D0-8410-4533-B991-EB537F5ADF22} 101 80071a91 AutomaticUpdates
> Failure Content Install Installation Failure: Windows failed to install
> the
> following update with error 0x80071a91: Security Update for Windows Vista
> (KB960803).
> 2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
> {433CEC86-20B0-4099-BFB5-A2F197F85329} 2009-04-15 08:31:09:943-0400 1 182
> 101 {2669ADB9-8937-4B80-AA22-0112D78231ED} 102 80071a91 AutomaticUpdates
> Failure Content Install Installation Failure: Windows failed to install
> the
> following update with error 0x80071a91: Security Update for Windows Vista
> (KB952004).
> 2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
> {16A91CF8-2141-4C71-970B-AA7912292639} 2009-04-15 08:31:09:959-0400 1 182
> 101 {C981EDB0-4A7C-44D8-A12E-ED55406C71A8} 100 80071a91 AutomaticUpdates
> Failure Content Install Installation Failure: Windows failed to install
> the
> following update with error 0x80071a91: Update for Windows Mail Junk
> E-mail
> Filter [April 2009] (KB905866).
> 2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
> {9722EEE3-CCE0-45EB-B861-4DEC4736F0E2} 2009-04-15 08:31:10:053-0400 1 182
> 101 {993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA} 102 80071a91 AutomaticUpdates
> Failure Content Install Installation Failure: Windows failed to install
> the
> following update with error 0x80071a91: Security Update for Windows Vista
> (KB956572).
> 2009-04-15 08:31:13:115 1088 c68 Report REPORT EVENT:
> {06D4904B-CAFC-4780-BF6C-4B08D98B7ADF} 2009-04-15 08:31:10:115-0400 1 182
> 101 {707C8C69-6B24-4885-BE23-390AA62580EB} 101 80071a91 AutomaticUpdates
> Failure Content Install Installation Failure: Windows failed to install
> the
> following update with error 0x80071a91: Security Update for Windows Vista
> (KB959426)....
>
> PA Bear wrote:
>> I'm afraid excerpts from one of the installation logs aren't going to
>> help
>> us much here. What about errors in WindowsUpdate.log
>> (http://support.microsoft.com/kb/902093)?
>>
>>>> I installed the final version of IE-8 over the beta version on 1 April
>>>> via
>>>> Windows Update...but after going back to WUP to retrieve the date, I
>>>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>>>> "successful" with an error code of 80242014
>>
>> I'm afraid I don't get a warm, fuzzy feeling about the above, Harry, and
>> it may be related to your current problem. May we assume you've rebooted
>> since upgrading from IE8 Beta to IE8 Final on 01 Apr-09? Any chance you
>> installed Vista SP1 while IE8 Beta was installed?
>>
>> Harry Sherman wrote:
>>> Heres the WUP log entry for KB905866...it's the same for all failed
>>> updates.
>>>
>>> 2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error:
>>> "POQ
>>> Operation CreateKey OperationData
>>> \Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&proces sorArchitecture=x86&publicKeyToken=31bf3856ad364e3 5&versionScope=nonSxS&scope=allUsers"
>>> 2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
>>> Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29. 0: 0x80071a91.
>>>
>>> "Harry Sherman" wrote:
>>>> I installed the final version of IE-8 over the beta version on 1 April
>>>> via
>>>> Windows Update...but after going back to WUP to retrieve the date, I
>>>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>>>> "successful" with an error code of 80242014, Since Vista reported a
>>>> successful installation and configuration went smoothly, I had assumed
>>>> the
>>>> final version was installed OK. But now I'm not sure what I
>>>> have....the
>>>> version shown is 8.0.6001,18702.
>>>> As for your other questions: No, I did not disable Avast or Ad-Aware
>>>> prior to IE-8 DL. The error codes reported in WUP History is the same
>>>> for
>>>> all the failures: 80071A91.
>>>> And I have not tried a manual download of the failed updates.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> When (date) did you install IE8, Harry? Did you disable Avast and
>>>>> Ad-Aware AE's Guard & Ad-Watch prior to installing IE8?
>>>>>
>>>>> Did the recent entries in WindowsUpdate.log list any failure error
>>>>> codes?
>>>>>
>>>>> Have you attempted to download/install the remaining updates manually?
>>>>>
>>>>> Have you opened a free support incident?
>>>>>
>>>>> Harry Sherman wrote:
>>>>>> Running Vista HP SP1 with IE-8. All previous updates installed.
>>>>>> This is a new and sudden problem. Never had a failed update through
>>>>>> all
>>>>>> Vista Betas, RC, or final versions.
>>>>>> Attempting installation via Auto Update which is enabled.
>>>>>> Avast anti-virus and Ad-Aware anti-spyware installed. Linksys
>>>>>> WRT-110
>>>>>> router.
>>>>>> No Norton or McAfee app ever installed.
>>>>>> Did download and install Java update yesterday. Could this affect
>>>>>> updating?
>>>>>>
>>>>>> Thanks for your help...will try your suggestions and let you know the
>>>>>> results
>>>>>>
>>>>>>> Please state your full Windows version (e.g., Vista SP1) when
>>>>>>> posting
>>>>>>> to
>>>>>>> this newsgroup.
>>>>>>>
>>>>>>> Is this a sudden, new problem or an ongoing one?
>>>>>>>
>>>>>>> Are you attempting to install these updates via Automatic Updates or
>>>>>>> manually via Windows Update? Is Automatic Updates enabled?
>>>>>>>
>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>> your
>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>
>>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>>> machine
>>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>>> it)?
>>>>>>>
>>>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>>>> Server
>>>>>>> Update Services installation issues:
>>>>>>> http://support.microsoft.com/kb/906602
>>>>>>>
>>>>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>>>>> section
>>>>>>> of http://support.microsoft.com/ph/6527
>>>>>>>
>>>>>>> 2. You cannot install some updates or programs
>>>>>>> http://support.microsoft.com/kb/822798
>>>>>>>
>>>>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>>>>> *other*
>>>>>>> errors associated with the failed downloads/installs.
>>>>>>>
>>>>>>> How to read the WindowsUpdate.log file
>>>>>>> http://support.microsoft.com/kb/902093
>>>>>>>
>>>>>>> 3b. Compare errors to those listed here:
>>>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>>>> Support link in left pane > Solve problems on your own.
>>>>>>>
>>>>>>> Start a free Windows Update support incident request:
>>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>>
>>>>>>> Support for Windows Update:
>>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>>
>>>>>>> Harry Sherman wrote:
>>>>>>>> Running Vista HP.
>>>>>>>> This morning had 6 updates available. Downloaded and attempted
>>>>>>>> install.
>>>>>>>> Only one (MS
>>>>>>>> Malicious Software Removal Tool) installed. The rest failed with
>>>>>>>> error
>>>>>>>> code
>>>>>>>> 80071A91.
>>>>>>>> The hangup appears to be at "Configuring Updates" splash
>>>>>>>> screen...finally
>>>>>>>> goes to "Update
>>>>>>>> Configuration failed. Reverting changes." This error code comes
>>>>>>>> back
>>>>>>>> to
>>>>>>>> not active.
>>>>>>>> The failed updates are: KB960803, 952004, 905866, 956572 and
>>>>>>>> 959426.
>>>>>>>> Anyone else have this problem or know of cause?