Update FAILURE for Windows XP (KB942840)

Hi, I'm rather savy with computers and software, having been around since
DOS 3, and have homebuilt PCs, but need advice on Windows Updates since I'm
not able to locate an FAQ or KB article for an answer.

I've just finished MS Updates after a fresh install of Win XP Pro.
Presently, have no anti-virus and only Windows Firewall. I get this message.

Installation Failure

Error Code: 0x8007F0F4
Try to install the update again, or request help ...
FOR
Update for Windows XP (KB942840)
Install this update to increase the performance of web sites that use Ajax.

In my Control Panel/Add-Remove --Show Updates...this KB94240 is Not listed
so I Can't uninstall it, nor, do I see a way to reinstall it, as is suggested
on the MS Update website. Point me in the right direction.

You MVP folks do a hell of a job here. Thanks for being here.

--
TIA
Pocomoke Annie

UPDATE:
I found this KB article but it does not apply to my system. This is a
portable 'puter. It's a desktop, ASUS motherboard, NVIDIA graphics 2 GB RAM,
plenty of HD space since I haven't installed anything else but Win XP Pro
SP2. on my two 36.7 GB drives. I did not have this issue the last time I did
the reinstall and updates. (6 mos.)

http://support.microsoft.com/kb/883824/en-us
--
TIA
Pocomoke Annie


"Pocomoke Annie" wrote:

> Hi, I'm rather savy with computers and software, having been around since
> DOS 3, and have homebuilt PCs, but need advice on Windows Updates since I'm
> not able to locate an FAQ or KB article for an answer.
>
> I've just finished MS Updates after a fresh install of Win XP Pro.
> Presently, have no anti-virus and only Windows Firewall. I get this message.
>
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help ...
> FOR
> Update for Windows XP (KB942840)
> Install this update to increase the performance of web sites that use Ajax.
>
> In my Control Panel/Add-Remove --Show Updates...this KB94240 is Not listed
> so I Can't uninstall it, nor, do I see a way to reinstall it, as is suggested
> on the MS Update website. Point me in the right direction.
>
> You MVP folks do a hell of a job here. Thanks for being here.
>
> --
> TIA
> Pocomoke Annie

> I've just finished MS Updates after a fresh install of Win XP Pro.

Are you currently running WinXP SP2?

> Presently, have no anti-virus and only Windows Firewall

Why don't you have an anti-virus application installed?

=======================
0x8007F0F4 = Setup cannot continue because one or more pre-requisites
required to install failed
=======================

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation [applies to upgrades and "fresh installs" as well]
http://support.microsoft.com/kb/943144
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Pocomoke Annie wrote:
> Hi, I'm rather savy with computers and software, having been around since
> DOS 3, and have homebuilt PCs, but need advice on Windows Updates since
> I'm
> not able to locate an FAQ or KB article for an answer.
>
> I've just finished MS Updates after a fresh install of Win XP Pro.
> Presently, have no anti-virus and only Windows Firewall. I get this
> message.
>
> Installation Failure
>
> Error Code: 0x8007F0F4
> Try to install the update again, or request help ...
> FOR
> Update for Windows XP (KB942840)
> Install this update to increase the performance of web sites that use
> Ajax.
>
> In my Control Panel/Add-Remove --Show Updates...this KB94240 is Not listed
> so I Can't uninstall it, nor, do I see a way to reinstall it, as is
> suggested on the MS Update website. Point me in the right direction.
>
> You MVP folks do a hell of a job here. Thanks for being here.

Yes

> Are you currently running WinXP SP2?

Because I wanted ONLY the Windows on the PC then do a backup and then
install everything else.

> Why don't you have an anti-virus application installed?

This link to the KB article does not apply. It is for when the update is not
listed in the MS update history. My error message and update (KB942840) Is
listed as FAILED. I tried the solutions anyway to no avail.
> http://support.microsoft.com/kb/943144

To keep track of things, it helps immensely if you quote all previous
message(s) in your replies to the newsgroup. Not everyone here uses that
clunky web-interface to access this newsgroup. Thank you.

> ...My error message and update (KB942840) Is listed as FAILED.

KB942840 is not an error message and AFAIK Hotfix KB942840 is not offered by
Windows Update.

Download links for Hotfix KB942840 are listed here:
http://support.microsoft.com/kb/942840. Carefully and thoroughly evaluate
the listed Symptoms to see if you even want this Hotfix installed.

NB: If you're running Windows Script Agent v5.7, this Hotfix does not apply
to you and will fail to install.

>> Why don't you have an anti-virus application installed?
>
> Because I wanted ONLY the Windows on the PC then do a backup and then
> install everything else.

It is a major security risk to have a machine connected to the internet or
any networks without a functional anti-virus application installed. If you
don't want your "backup" to include the anti-virus application: (1)
Physically disconnect the machine from the internet; (2) uninstall the
anti-virus application; (3) reboot; and then (4) do your backup.

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Pocomoke Annie wrote:
> Yes
>
>> Are you currently running WinXP SP2?
>
> Because I wanted ONLY the Windows on the PC then do a backup and then
> install everything else.
>
>> Why don't you have an anti-virus application installed?
>
> This link to the KB article does not apply. It is for when the update is
> not
> listed in the MS update history. My error message and update (KB942840)
> Is
> listed as FAILED. I tried the solutions anyway to no avail.
>> http://support.microsoft.com/kb/943144

Download and install the update manually.
=====================================
1. Please visit the following link and download the update

Update for Windows XP (KB942840
http://www.microsoft.com/downloads/i...40-x86-ENU.exe

2. Please note its location and install it manually.

Annie, in my last reply I cited a KB article that contained the link Calven
posted.

> The issue seems to be IE7. This file wouldn't install...saying I was
> using
> the wrong version

Sorry, wrong end of the stick: If you had IE7 installed, you didn't need to
install Hotfix KB942840.
--
~PA Bear


Pocomoke Annie wrote:
> Finally, a direction I can work with. Thank you so much Calven.
> The issue seems to be IE7. This file wouldn't install...saying I was
> using
> the wrong version. I had to uninstall all the IE updates and then IE. I
> installed the KB942840 file and it now shows installed in my Control
> Panel.
> I then installed IE7 and its updates again.
>
> Again, thanks so much for the help.
>
> Annie
>
> "Calven" <> wrote in message
> news:F30376C7-FAE8-4F59-A86E-...
>> Download and install the update manually.
>> =====================================
>> 1. Please visit the following link and download the update
>>
>> Update for Windows XP (KB942840)
>>
> http://www.microsoft.com/downloads/i...40-x86-ENU.exe
>>
>> 2. Please note its location and install it manually.

<snipped>

PA Bear [MS MVP] wrote:
> To keep track of things, it helps immensely if you quote all
> previous message(s) in your replies to the newsgroup. Not everyone
> here uses that clunky web-interface to access this newsgroup.
> Thank you.
<snipped>

Pocomoke Annie wrote:
> I will abide by your wishes, but even in OE, not using the clunky
> web faced interface, readers of this group can see my previous
> posts by _showing ALL messages_ , not just the unread ones. It
> might have helped you respond to my issues better.
<snipped>

Not everyone subscribes to the same newsgroup server and not all newsgroup
servers are synchronized at the same time and not all people check the
newsgroups consistently. Given all that - it is entirely plausible someone
might only get ONE response out of this entire thread and have no idea -
without proper quoting, etc - what is going on.

For example - there are many people using the web interface and/or
newsreaders who might only ever see the above.

Thus why I like including this:
http://groups.google.com/group/micro...d9662000245580

So everyone can indeed see the entire thread. Although I have noticed that
sometimes even that is incomplete...

Having said all that - about your original problem...

"Error Code: 0x8007F0F4
Try to install the update again, or request help ...
FOR
Update for Windows XP (KB942840)"

Looking at the patch:
http://support.microsoft.com/kb/942840
.... do you need this one?

If so - and assuming when you say "Windows XP Pro" you mean "Windows XP
Professional Edition" and not "Windows XP Professional x64 Edition" -- what
happens when you download and attempt to install the patch manually? (
http://www.microsoft.com/downloads/d...displaylang=en )

As for the rest of your post - yes, I read it. So I know you got it
installed at this point - or actually - you went to a lot of effort to
install something you did not need since you had IE7 and the article for the
patch specifies "Internet Explorer 6". ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

> After installing the fix, reinstalling IE7 and rebooting, the update in
> my
> Control Panel is not there... What a waste of our valuable time trying to
> figure this out.

That's why I asked you if you really wanted/needed this Hotfix (not update),
since you had IE7 installed:

<QP>
Symptoms [indicating you may want to install KB942840]:

• You are running a Windows Server 2003-based computer or a Windows XP-based
computer
• [and] You are running version 5.6 of Microsoft Windows Script.
• [and] You use Internet Explorer 6 to view a Web page that uses Microsoft
JScript.

[and you are experiencing] slow Web browser performance...
</QP>
Source: http://support.microsoft.com/kb/942840
--
~PA Bear

Pocomoke Annie wrote:
> You did provide a link albeit not the direct one, not knowing my system
> make
> that understandable. The titleof that article was misleading. I had to
> read
> futher.
>
> Mr. Bill should correct the UPdate page so that it doesn't show a FAILED
> download, if you're using IE7. It shouldn't download at all.
>
> After installing the fix, reinstalling IE7 and rebooting, the update in
> my
> Control Panel is not there... What a waste of our valuable time trying to
> figure this out. Thnx for all the efforts!
>
> Annie
> BTW, I use Kapersky's Security and Antivirus
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> Annie, in my last reply I cited a KB article that contained the link
>> Calven
>> posted.
>>
>>> The issue seems to be IE7. This file wouldn't install...saying I was
>>> using
>>> the wrong version
>>
>> Sorry, wrong end of the stick: If you had IE7 installed, you didn't need
>> to
>> install Hotfix KB942840.
>> --
>> ~PA Bear
>>
>>
>> Pocomoke Annie wrote:
>>> Finally, a direction I can work with. Thank you so much Calven.
>>> The issue seems to be IE7. This file wouldn't install...saying I was
>>> using
>>> the wrong version. I had to uninstall all the IE updates and then IE. I
>>> installed the KB942840 file and it now shows installed in my Control
>>> Panel.
>>> I then installed IE7 and its updates again.
>>>
>>> Again, thanks so much for the help.
>>>
>>> Annie
>>>
>>> "Calven" <> wrote in message
>>> news:F30376C7-FAE8-4F59-A86E-...
>>>> Download and install the update manually.
>>>> =====================================
>>>> 1. Please visit the following link and download the update
>>>>
>>>> Update for Windows XP (KB942840)
>>>>
>>>
> http://www.microsoft.com/downloads/i...40-x86-ENU.exe
>>>>
>>>> 2. Please note its location and install it manually.

See my last reply.

Shenan Stanley wrote:
> <snipped>
> Having said all that - about your original problem...
>
> "Error Code: 0x8007F0F4
> Try to install the update again, or request help ...
> FOR
> Update for Windows XP (KB942840)"
>
> Looking at the patch:
> http://support.microsoft.com/kb/942840
> ... do you need this one?
>
> If so - and assuming when you say "Windows XP Pro" you mean "Windows XP
> Professional Edition" and not "Windows XP Professional x64 Edition" --
> what
> happens when you download and attempt to install the patch manually? (
> http://www.microsoft.com/downloads/d...displaylang=en
> )
> As for the rest of your post - yes, I read it. So I know you got it
> installed at this point - or actually - you went to a lot of effort to
> install something you did not need since you had IE7 and the article for
> the
> patch specifies "Internet Explorer 6". ;-)
>
> --
> Shenan Stanley
> MS-MVP