Update Hangs while checking if newer version is available

Hi,

I was having issues with WinXP Home Ed, that I performed a reinstallation of
windows. Went to the Win Up. site, installed the newer version, but I think I
will need to reinstall it because whenever I go to said site, the page hangs
at it searches for newer versions of the updater.

I managed to get my updates by going via the troubleshooter, then win
updates, but it's a pretty lengthy process.

any way to reinstall the updater?

I'm on an HP Pavillion 792n with 1 Gb Ram, 320 Mb HD, ATI 9550, SB Audigy.
(I'm adding this in case it helps).

Thanks

Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Look at the set of lines for that last session-date.
Do you see lines with "Error" and some text with "fail".
Copy the set of lines for that last session-date & paste back into a reply in here.

1) You must make sure these Win XP services are enabled and running:

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.

You need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!

2) Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cureall !

Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymisor.

1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)

+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Then re-try Windows Update.

If fail with same error again, try typing in directly into Internet Explorer address bar, the following:
https://v5.windowsupdate.microsoft.com (with HTTPS)

--
Maurice N
MVP Windows - Shell / User
-----


Frank328 wrote:
> Hi,
>
> I was having issues with WinXP Home Ed, that I performed a
> reinstallation of windows. Went to the Win Up. site, installed the
> newer version, but I think I will need to reinstall it because
> whenever I go to said site, the page hangs at it searches for newer
> versions of the updater.
>
> I managed to get my updates by going via the troubleshooter, then win
> updates, but it's a pretty lengthy process.
>
> any way to reinstall the updater?
>
> I'm on an HP Pavillion 792n with 1 Gb Ram, 320 Mb HD, ATI 9550, SB
> Audigy. (I'm adding this in case it helps).
>
> Thanks

dak,

If the /s switch is used there is no notification if the DLL registered
correctly or if there was an error. Suggest using : regsvr32 wuapi.dll
instead.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


dak wrote:

> On Sat, 4 Jun 2005 09:38:07 -0700, "Frank328"
> <> wrote:
>
>
>>I was having issues with WinXP Home Ed, that I performed a reinstallation of
>>windows. Went to the Win Up. site, installed the newer version, but I think I
>>will need to reinstall it because whenever I go to said site, the page hangs
>>at it searches for newer versions of the updater.
>>
>
>
> Give this a try:
> !! Be sure to click OK or hit ENTER after each one !!
>
> 1-Click Start, click Run and then type this:
> net.exe stop wuauserv
>
> 2-Click Start, click Run and then type this:
> regsvr32 /s wuapi.dll
>
> 3-Click Start, click Run and then type this:
> regsvr32 /s wups.dll
>
> 4-Click Start, click Run and then type this:
> regsvr32 /s wuaueng.dll
>
> 5-Click Start, click Run and then type this:
> regsvr32 /s wuaueng1.dll
>
> 6-Click Start, click Run and then type this:
> regsvr32 /s wucltui.dll
>
> 7-Click Start, click Run and then type this:
> regsvr32 /s wuweb.dll
>
> 8-Click Start, click Run and then type this:
> regsvr32 /s jscript.dll
>
> 9-Click Start, click Run and then type this:
> regsvr32 /s atl.dll
>
> 10-Click Start, click Run and then type this:
> regsvr32 /s softpub.dll
>
> 11-Click Start, click Run and then type this:
> regsvr32 /s msxml3.dll
>
> 12-Click Start, click Run and then type this:
> net.exe start wuauserv
>
> Reboot and try the Windows Update site again.
>