Update icon won't leave after successful update of KB923723

I have the yellow update warning on my screen and clicked it many times to
install the updates. Everytime it confirms that I successfully updated my
computer but the yellow icon comes back within 30 seconds. My update history
shows about 15 successful updates of the KB923723 over the last week. How do
I get rid off the icon. I did restart and shut off many times too. I even
downloaded the update directly from the Microsoft side after the search for
updates turned up saying I still needed it...

Try turning off Auto Updates reboot and then if you choose to you can turn
Auto Updates back on.

"Kim" <> wrote in message
news:C1A03656-6DDD-4C8A-9F0E-...
>I have the yellow update warning on my screen and clicked it many times to
> install the updates. Everytime it confirms that I successfully updated my
> computer but the yellow icon comes back within 30 seconds. My update
> history
> shows about 15 successful updates of the KB923723 over the last week. How
> do
> I get rid off the icon. I did restart and shut off many times too. I even
> downloaded the update directly from the Microsoft side after the search
> for
> updates turned up saying I still needed it...

I tried to cancel auto updates and rebooted and turned it back on and the
icon came right back... any more ideas?

"Kim" wrote:

> I have the yellow update warning on my screen and clicked it many times to
> install the updates. Everytime it confirms that I successfully updated my
> computer but the yellow icon comes back within 30 seconds. My update history
> shows about 15 successful updates of the KB923723 over the last week. How do
> I get rid off the icon. I did restart and shut off many times too. I even
> downloaded the update directly from the Microsoft side after the search for
> updates turned up saying I still needed it...

Maybe I left out a step. Sorry about that. Turn off Auto Updates. Reboot. Do
a manual Windows Update or MS Update. Reboot then turn Auto Updates back on.
Personally myself I do not like using AU on the workstations because most of
my users will freak out and start calling and asking what they should do.
IMHO if you do not use a WSUS server to push out your updates then you
should turn off AU. Luckily for me I only need to be concerned with about 15
workstations.

"Kim" <> wrote in message
news:C2BC8C8F-C211-474D-AD61-...
>I tried to cancel auto updates and rebooted and turned it back on and the
> icon came right back... any more ideas?
>
> "Kim" wrote:
>
>> I have the yellow update warning on my screen and clicked it many times
>> to
>> install the updates. Everytime it confirms that I successfully updated my
>> computer but the yellow icon comes back within 30 seconds. My update
>> history
>> shows about 15 successful updates of the KB923723 over the last week. How
>> do
>> I get rid off the icon. I did restart and shut off many times too. I even
>> downloaded the update directly from the Microsoft side after the search
>> for
>> updates turned up saying I still needed it...

Thanks for the try... I tried that too and it came right back agian... What I
don't understand in the first place is why the update installs and confirms
successful instalation but if you do the scan for updates it shows you need
that one even though it should be in. In the history it also shows all the
successful insatllations I attempted. No wonder it prompts for new updates if
it still can't find it on my computer. So where is the catch. I can't update
or the icon doesn't leave??
PS. I also really don't know much about computers - so any answer in not so
technical language is very appreciated.

"Kim" wrote:

> I have the yellow update warning on my screen and clicked it many times to
> install the updates. Everytime it confirms that I successfully updated my
> computer but the yellow icon comes back within 30 seconds. My update history
> shows about 15 successful updates of the KB923723 over the last week. How do
> I get rid off the icon. I did restart and shut off many times too. I even
> downloaded the update directly from the Microsoft side after the search for
> updates turned up saying I still needed it...

How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an
update
http://support.microsoft.com/?kbid=910339

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"Kim" <> wrote in message
news:32FBAFE0-EFB5-4CB3-9841-...
| Thanks for the try... I tried that too and it came right back agian... What I
| don't understand in the first place is why the update installs and confirms
| successful instalation but if you do the scan for updates it shows you need
| that one even though it should be in. In the history it also shows all the
| successful insatllations I attempted. No wonder it prompts for new updates if
| it still can't find it on my computer. So where is the catch. I can't update
| or the icon doesn't leave??
| PS. I also really don't know much about computers - so any answer in not so
| technical language is very appreciated.
|
| "Kim" wrote:
|
| > I have the yellow update warning on my screen and clicked it many times to
| > install the updates. Everytime it confirms that I successfully updated my
| > computer but the yellow icon comes back within 30 seconds. My update history
| > shows about 15 successful updates of the KB923723 over the last week. How do
| > I get rid off the icon. I did restart and shut off many times too. I even
| > downloaded the update directly from the Microsoft side after the search for
| > updates turned up saying I still needed it...

On Feb 20, 10:21 am, Kim <K...@discussions.microsoft.com> wrote:
> I have the yellow update warning on my screen and clicked it many times to
> install the updates. Everytime it confirms that I successfully updated my
> computer but the yellow icon comes back within 30 seconds. My update history
> shows about 15 successful updates of the KB923723 over the last week. How do
> I get rid off the icon. I did restart and shut off many times too. I even
> downloaded the update directly from the Microsoft side after the search for
> updates turned up saying I still needed it...

Sometimes the reason updates will continually prompt you is because
there is an update that supersedes it that needs to be installed. In
the case of this update there is one superseded update. Try
downloading it and installing it.
It is KB898458.

I have the same problem that Kim is having. I was on the phone with
Microsoft for over two hours and they could no sove it either. I tried
downlading KB898458 and it does the same thing that KB923723 does - goes thru
the motion, says it is installed yet it is not in the 'add and remove
programs'. Scanning the Internet, I see several people having the same
problem. Anyone have a solution?

"James M." wrote:

> On Feb 20, 10:21 am, Kim <K...@discussions.microsoft.com> wrote:
> > I have the yellow update warning on my screen and clicked it many times to
> > install the updates. Everytime it confirms that I successfully updated my
> > computer but the yellow icon comes back within 30 seconds. My update history
> > shows about 15 successful updates of the KB923723 over the last week. How do
> > I get rid off the icon. I did restart and shut off many times too. I even
> > downloaded the update directly from the Microsoft side after the search for
> > updates turned up saying I still needed it...
>
> Sometimes the reason updates will continually prompt you is because
> there is an update that supersedes it that needs to be installed. In
> the case of this update there is one superseded update. Try
> downloading it and installing it.
> It is KB898458.
>
>

This is what finally helped me:

In regard to the KB923723 re-offer issue, it can be caused if the special
file lrun32.exe has not been upgrade successfully. Therefore, rename
lrun32.exe in C:\ProgramFiles\Mspress\Training and then install KB923723 to
test the issue.

Rename the lrun32.exe
==========================
1. Close all the open windows.
2. Open My Computer.
3. Navigate to C:\ProgramFiles\Mspress\Training.
4. Find the lrun32.exe, right-click on it, and select Rename. Change the
name to lrun32.old. Make sure you press Enter after typing in the new name so
the changes are executed.

Download the update from the following link:
=======================================
1. Please visit the following link

http://download.microsoft.com/downlo...23-x86-ENU.exe

2. When the File download window appears, please click the Save button, and
save the file StepByStepInteractiveTraining-KB923723-x86-ENU.exe to the
Desktop.

3. Please locate the file StepByStepInteractiveTraining-KB923723-x86-ENU.exe
on the Desktop.
4. Double click the file to install the update.

Good Luck!

"Bill A." wrote:

> I have the same problem that Kim is having. I was on the phone with
> Microsoft for over two hours and they could no sove it either. I tried
> downlading KB898458 and it does the same thing that KB923723 does - goes thru
> the motion, says it is installed yet it is not in the 'add and remove
> programs'. Scanning the Internet, I see several people having the same
> problem. Anyone have a solution?
>
> "James M." wrote:
>
> > On Feb 20, 10:21 am, Kim <K...@discussions.microsoft.com> wrote:
> > > I have the yellow update warning on my screen and clicked it many times to
> > > install the updates. Everytime it confirms that I successfully updated my
> > > computer but the yellow icon comes back within 30 seconds. My update history
> > > shows about 15 successful updates of the KB923723 over the last week. How do
> > > I get rid off the icon. I did restart and shut off many times too. I even
> > > downloaded the update directly from the Microsoft side after the search for
> > > updates turned up saying I still needed it...
> >
> > Sometimes the reason updates will continually prompt you is because
> > there is an update that supersedes it that needs to be installed. In
> > the case of this update there is one superseded update. Try
> > downloading it and installing it.
> > It is KB898458.
> >
> >

Lrun.exe is not in C:\ProgramFiles\Mspress\Training on my computer. I do not
have that folder on my computer. (I have a Dell Inspiron 5160 running Windows
XP SP2.) I ran a search and the only place the file is found is in
C:\WINDOWS\SoftwareDistribution\Download\250311a88 47333e62d3df31d73fcbfdc.

My Microsoft Interactive Training files are in folder
C:\WINDOWS\Help\SBSI\Training. The main EXE file in this folder is
orun32.exe, not lrun.exe. The phrase "Step By Step" is not listed in the
Start Menu only Microsoft Interactive Training. Yet, in the Add or Remove
Programs there is a listing: "Security Update for Step By Step Interactive
Training..." (both KB898458 and KB923723) under "Microsoft Learning -
Software Updates".

Should I still rename the lrun.exe file in
C:\WINDOWS\SoftwareDistribution\Download\250311a88 47333e62d3df31d73fcbfdc ?
Is the KB923723 update even for the "training software" on my computer? If
not, why does MS Update say that it is?


"Kim" wrote:

> This is what finally helped me:
>
> In regard to the KB923723 re-offer issue, it can be caused if the special
> file lrun32.exe has not been upgrade successfully. Therefore, rename
> lrun32.exe in C:\ProgramFiles\Mspress\Training and then install KB923723 to
> test the issue.
>
> Rename the lrun32.exe
> ==========================
> 1. Close all the open windows.
> 2. Open My Computer.
> 3. Navigate to C:\ProgramFiles\Mspress\Training.
> 4. Find the lrun32.exe, right-click on it, and select Rename. Change the
> name to lrun32.old. Make sure you press Enter after typing in the new name so
> the changes are executed.
>
> Download the update from the following link:
> =======================================
> 1. Please visit the following link
>
> http://download.microsoft.com/downlo...23-x86-ENU.exe
>
> 2. When the File download window appears, please click the Save button, and
> save the file StepByStepInteractiveTraining-KB923723-x86-ENU.exe to the
> Desktop.
>
> 3. Please locate the file StepByStepInteractiveTraining-KB923723-x86-ENU.exe
> on the Desktop.
> 4. Double click the file to install the update.
>
> Good Luck!
>
> "Bill A." wrote:
>
> > I have the same problem that Kim is having. I was on the phone with
> > Microsoft for over two hours and they could no sove it either. I tried
> > downlading KB898458 and it does the same thing that KB923723 does - goes thru
> > the motion, says it is installed yet it is not in the 'add and remove
> > programs'. Scanning the Internet, I see several people having the same
> > problem. Anyone have a solution?
> >
> > "James M." wrote:
> >
> > > On Feb 20, 10:21 am, Kim <K...@discussions.microsoft.com> wrote:
> > > > I have the yellow update warning on my screen and clicked it many times to
> > > > install the updates. Everytime it confirms that I successfully updated my
> > > > computer but the yellow icon comes back within 30 seconds. My update history
> > > > shows about 15 successful updates of the KB923723 over the last week. How do
> > > > I get rid off the icon. I did restart and shut off many times too. I even
> > > > downloaded the update directly from the Microsoft side after the search for
> > > > updates turned up saying I still needed it...
> > >
> > > Sometimes the reason updates will continually prompt you is because
> > > there is an update that supersedes it that needs to be installed. In
> > > the case of this update there is one superseded update. Try
> > > downloading it and installing it.
> > > It is KB898458.
> > >
> > >