Update INSANITY!

Have Win XP Pro with SP2 and all updates.
Have MS Office XP Pro with SP3 and (most) updates.
Auto Update fails (usu 0x8DDD0009) & suggests KB873374
The hyperlinks are WRONG on this KB link (Office UD goes straight to MS UD).
I believe MS GDI+ detection is erroneous. Solution PLEASE.

One possibility - msi.dll may be the wrong verison.
Try downloading Windows Installer 3.1 Redistributable (v2) at
http://www.microsoft.com/downloads/d...DisplayLang=en

If that hasn't helped you may need to re-registered some files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"bebbspoke" <> wrote in message
news:AC6BE6C8-E1C4-43D9-AF0C-...
| Have Win XP Pro with SP2 and all updates.
| Have MS Office XP Pro with SP3 and (most) updates.
| Auto Update fails (usu 0x8DDD0009) & suggests KB873374
| The hyperlinks are WRONG on this KB link (Office UD goes straight to MS UD).
| I believe MS GDI+ detection is erroneous. Solution PLEASE.

Still no joy - crashes (IE7) during search for updates (Express or Custom).
This is really infuriating and ridiculously time consuming. Update history
reveals Win Installer is in OK but reloaded just in case. Update 920342 was
canceled and Update 829019 failed - all others OK

"TaurArian [MS-MVP]" wrote:

> One possibility - msi.dll may be the wrong verison.
> Try downloading Windows Installer 3.1 Redistributable (v2) at
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> If that hasn't helped you may need to re-registered some files:
>
> 1. Click Start.
> 2. Choose Run.
> 3. In the Run box, type (pressing okay after each one) :-
>
> net stop wuauserv
>
> Repeat for the following:
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wuaueng1.dll
> regsvr32 wucltui.dll
> regsvr32 wuweb.dll
> regsvr32 MSXML3.dll
> regsvr32 qmgr.dll
> regsvr32 qmgrprxy.dll
> regsvr32 jscript.dll
>
> net start wuauserv
>
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "bebbspoke" <> wrote in message
> news:AC6BE6C8-E1C4-43D9-AF0C-...
> | Have Win XP Pro with SP2 and all updates.
> | Have MS Office XP Pro with SP3 and (most) updates.
> | Auto Update fails (usu 0x8DDD0009) & suggests KB873374
> | The hyperlinks are WRONG on this KB link (Office UD goes straight to MS UD).
> | I believe MS GDI+ detection is erroneous. Solution PLEASE.
>
>
>

Check the WU log
Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy
and paste the error codes into this thread so someone may be able to assist you. On
the other hand, you may be able to find the error code and other suggestions by
searching the Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB829019) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

Does IE7 crash on other sites or just WU?
Check for spyware. Check the add ons you're using with IE7.
Clear your temporary internet cache and delete the cookies.
--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"bebbspoke" <> wrote in message
news:4AC08BAF-A0BB-46D8-8DD0-...
| Still no joy - crashes (IE7) during search for updates (Express or Custom).
| This is really infuriating and ridiculously time consuming. Update history
| reveals Win Installer is in OK but reloaded just in case. Update 920342 was
| canceled and Update 829019 failed - all others OK
|
| "TaurArian [MS-MVP]" wrote:
|
| > One possibility - msi.dll may be the wrong verison.
| > Try downloading Windows Installer 3.1 Redistributable (v2) at
| >
http://www.microsoft.com/downloads/d...DisplayLang=en
| >
| > If that hasn't helped you may need to re-registered some files:
| >
| > 1. Click Start.
| > 2. Choose Run.
| > 3. In the Run box, type (pressing okay after each one) :-
| >
| > net stop wuauserv
| >
| > Repeat for the following:
| > regsvr32 wuapi.dll
| > regsvr32 wups.dll
| > regsvr32 wuaueng.dll
| > regsvr32 wuaueng1.dll
| > regsvr32 wucltui.dll
| > regsvr32 wuweb.dll
| > regsvr32 MSXML3.dll
| > regsvr32 qmgr.dll
| > regsvr32 qmgrprxy.dll
| > regsvr32 jscript.dll
| >
| > net start wuauserv
| >
| >
| > --
| >
| > ==================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ==================================
| > http://www.dts-l.org/goodpost.htm
| > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > Get Safe online: http://www.getsafeonline.org/
| > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
| > information current)
| >
| >
| > "bebbspoke" <> wrote in message
| > news:AC6BE6C8-E1C4-43D9-AF0C-...
| > | Have Win XP Pro with SP2 and all updates.
| > | Have MS Office XP Pro with SP3 and (most) updates.
| > | Auto Update fails (usu 0x8DDD0009) & suggests KB873374
| > | The hyperlinks are WRONG on this KB link (Office UD goes straight to MS UD).
| > | I believe MS GDI+ detection is erroneous. Solution PLEASE.
| >
| >
| >

Clear the IE cache, delete all cookies.

Sometimes renaming the SoftwareDistribution folder helps (but you'll lose your
history - not important)

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Reboot if necessary and try again.
--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"bebbspoke" <> wrote in message
news:8524F33E-5FCF-4C08-BDF0-...
| 2006-11-29 12:25:42 1152 9e8 Setup Update NOT required for
| I:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
| = 5.8.0.2469
| 2006-11-29 12:25:42 1152 9e8 Setup * IsUpdateRequired = No
| 2006-11-29 12:25:43 1152 9e8 Setup Found non-managed non-WU Service
| registered with AU
| 2006-11-29 12:25:43 1152 9e8 Setup *********** Setup: Checking whether
| self-update is required ***********
| 2006-11-29 12:25:43 1152 9e8 Setup * Inf file:
| I:\WINDOWS\SoftwareDistribution\SelfUpdate\Registe red\musetup.inf
| 2006-11-29 12:25:43 1152 9e8 Setup Update NOT required for
| I:\WINDOWS\system32\mucltui.dll: target version = 5.8.0.2469, required
| version = 5.8.0.2469
| 2006-11-29 12:25:43 1152 9e8 Setup Update NOT required for
| I:\WINDOWS\system32\muweb.dll: target version = 5.8.0.2469, required version
| = 5.8.0.2469
| 2006-11-29 12:25:43 1152 9e8 Setup * IsUpdateRequired = No
| 2006-11-29 12:25:45 1152 9e8 PT +++++++++++ PT: Synchronizing server
| updates +++++++++++
| 2006-11-29 12:25:45 1152 9e8 PT + ServiceId =
| {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
| https://update.microsoft.com/v6/Clie...ce/client.asmx
| 2006-11-29 12:26:03 1152 9e8 PT +++++++++++ PT: Synchronizing extended
| update info +++++++++++
| 2006-11-29 12:26:03 1152 9e8 PT + ServiceId =
| {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
| https://update.microsoft.com/v6/Clie...ce/client.asmx
| 2006-11-29 12:26:04 1152 9e8 Agent * Found 0 updates and 22 categories in
| search
| 2006-11-29 12:26:04 1152 9e8 Agent *********
| 2006-11-29 12:26:04 1152 9e8 Agent ** END ** Agent: Finding updates
| [CallerId = AutomaticUpdates]
| 2006-11-29 12:26:04 1152 9e8 Agent *************
| 2006-11-29 12:26:04 1152 9e8 AU >>## RESUMED ## AU: Search for updates
| [CallId = {CCBE08C9-9889-4EF6-A48E-8F8D85959A79}]
| 2006-11-29 12:26:04 1152 9e8 AU # 0 updates detected
| 2006-11-29 12:26:04 1152 9e8 AU #########
| 2006-11-29 12:26:04 1152 9e8 AU ## END ## AU: Search for updates [CallId
| = {CCBE08C9-9889-4EF6-A48E-8F8D85959A79}]
| 2006-11-29 12:26:04 1152 9e8 AU #############
| 2006-11-29 12:26:04 1152 9e8 AU AU setting next detection timeout to
| 2006-11-30 06:41:30
| 2006-11-29 12:26:09 1152 494 Report REPORT EVENT:
| {135F2F46-6D83-4E2A-9364-B3F96146852D} 2006-11-29
| 12:26:04-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Software Synchronization Agent has finished detecting items.
|
| I believe, but NOT CERTAIN it was working OK before these last entries.
| How do we know which "ones are safe" anyhow?
| When I click in the information bar I only get two options: -
| "About Add-ons" - a help page wher none of the suggestions work, or
| "More Info" which just tells me what the information bar is....
|
|
|
| "Ronald Dodge" wrote:
|
| > This is something that just resolved my MU issue with this same error code:
| >
| > Not only make sure to have ActiveX controls enabled (safe ones anyhow), but
| > also make sure you have the "Automatic prompting for ActiveX controls"
| > disabled. I had to disable that particular prompt to get by the issue. This
| > is under Internet Options, Security.
| >
| > "bebbspoke" wrote:
| >
| > > Still no joy - crashes (IE7) during search for updates (Express or Custom).
| > > This is really infuriating and ridiculously time consuming. Update history
| > > reveals Win Installer is in OK but reloaded just in case. Update 920342 was
| > > canceled and Update 829019 failed - all others OK
| > >
| > > "TaurArian [MS-MVP]" wrote:
| > >
| > > > One possibility - msi.dll may be the wrong verison.
| > > > Try downloading Windows Installer 3.1 Redistributable (v2) at
| > > >
http://www.microsoft.com/downloads/d...DisplayLang=en
| > > >
| > > > If that hasn't helped you may need to re-registered some files:
| > > >
| > > > 1. Click Start.
| > > > 2. Choose Run.
| > > > 3. In the Run box, type (pressing okay after each one) :-
| > > >
| > > > net stop wuauserv
| > > >
| > > > Repeat for the following:
| > > > regsvr32 wuapi.dll
| > > > regsvr32 wups.dll
| > > > regsvr32 wuaueng.dll
| > > > regsvr32 wuaueng1.dll
| > > > regsvr32 wucltui.dll
| > > > regsvr32 wuweb.dll
| > > > regsvr32 MSXML3.dll
| > > > regsvr32 qmgr.dll
| > > > regsvr32 qmgrprxy.dll
| > > > regsvr32 jscript.dll
| > > >
| > > > net start wuauserv
| > > >
| > > >
| > > > --
| > > >
| > > > ==================================
| > > > TaurArian [MS-MVP] 2005-2007 - Australia
| > > > ==================================
| > > > http://www.dts-l.org/goodpost.htm
| > > > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > > > Get Safe online: http://www.getsafeonline.org/
| > > > (Links to web pages and MSKB Articles are posted for the purposes of keeping
the
| > > > information current)
| > > >
| > > >
| > > > "bebbspoke" <> wrote in message
| > > > news:AC6BE6C8-E1C4-43D9-AF0C-...
| > > > | Have Win XP Pro with SP2 and all updates.
| > > > | Have MS Office XP Pro with SP3 and (most) updates.
| > > > | Auto Update fails (usu 0x8DDD0009) & suggests KB873374
| > > > | The hyperlinks are WRONG on this KB link (Office UD goes straight to MS
UD).
| > > > | I believe MS GDI+ detection is erroneous. Solution PLEASE.
| > > >
| > > >
| > > >

In the web http://www.crog.es/?p=281 is article for solution for your problem.

"TaurArian [MS-MVP]" wrote:

> Clear the IE cache, delete all cookies.
>
> Sometimes renaming the SoftwareDistribution folder helps (but you'll lose your
> history - not important)
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
> %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Reboot if necessary and try again.
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "bebbspoke" <> wrote in message
> news:8524F33E-5FCF-4C08-BDF0-...
> | 2006-11-29 12:25:42 1152 9e8 Setup Update NOT required for
> | I:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
> | = 5.8.0.2469
> | 2006-11-29 12:25:42 1152 9e8 Setup * IsUpdateRequired = No
> | 2006-11-29 12:25:43 1152 9e8 Setup Found non-managed non-WU Service
> | registered with AU
> | 2006-11-29 12:25:43 1152 9e8 Setup *********** Setup: Checking whether
> | self-update is required ***********
> | 2006-11-29 12:25:43 1152 9e8 Setup * Inf file:
> | I:\WINDOWS\SoftwareDistribution\SelfUpdate\Registe red\musetup.inf
> | 2006-11-29 12:25:43 1152 9e8 Setup Update NOT required for
> | I:\WINDOWS\system32\mucltui.dll: target version = 5.8.0.2469, required
> | version = 5.8.0.2469
> | 2006-11-29 12:25:43 1152 9e8 Setup Update NOT required for
> | I:\WINDOWS\system32\muweb.dll: target version = 5.8.0.2469, required version
> | = 5.8.0.2469
> | 2006-11-29 12:25:43 1152 9e8 Setup * IsUpdateRequired = No
> | 2006-11-29 12:25:45 1152 9e8 PT +++++++++++ PT: Synchronizing server
> | updates +++++++++++
> | 2006-11-29 12:25:45 1152 9e8 PT + ServiceId =
> | {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> | https://update.microsoft.com/v6/Clie...ce/client.asmx
> | 2006-11-29 12:26:03 1152 9e8 PT +++++++++++ PT: Synchronizing extended
> | update info +++++++++++
> | 2006-11-29 12:26:03 1152 9e8 PT + ServiceId =
> | {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> | https://update.microsoft.com/v6/Clie...ce/client.asmx
> | 2006-11-29 12:26:04 1152 9e8 Agent * Found 0 updates and 22 categories in
> | search
> | 2006-11-29 12:26:04 1152 9e8 Agent *********
> | 2006-11-29 12:26:04 1152 9e8 Agent ** END ** Agent: Finding updates
> | [CallerId = AutomaticUpdates]
> | 2006-11-29 12:26:04 1152 9e8 Agent *************
> | 2006-11-29 12:26:04 1152 9e8 AU >>## RESUMED ## AU: Search for updates
> | [CallId = {CCBE08C9-9889-4EF6-A48E-8F8D85959A79}]
> | 2006-11-29 12:26:04 1152 9e8 AU # 0 updates detected
> | 2006-11-29 12:26:04 1152 9e8 AU #########
> | 2006-11-29 12:26:04 1152 9e8 AU ## END ## AU: Search for updates [CallId
> | = {CCBE08C9-9889-4EF6-A48E-8F8D85959A79}]
> | 2006-11-29 12:26:04 1152 9e8 AU #############
> | 2006-11-29 12:26:04 1152 9e8 AU AU setting next detection timeout to
> | 2006-11-30 06:41:30
> | 2006-11-29 12:26:09 1152 494 Report REPORT EVENT:
> | {135F2F46-6D83-4E2A-9364-B3F96146852D} 2006-11-29
> | 12:26:04-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
> Success Software Synchronization Agent has finished detecting items.
> |
> | I believe, but NOT CERTAIN it was working OK before these last entries.
> | How do we know which "ones are safe" anyhow?
> | When I click in the information bar I only get two options: -
> | "About Add-ons" - a help page wher none of the suggestions work, or
> | "More Info" which just tells me what the information bar is....
> |
> |
> |
> | "Ronald Dodge" wrote:
> |
> | > This is something that just resolved my MU issue with this same error code:
> | >
> | > Not only make sure to have ActiveX controls enabled (safe ones anyhow), but
> | > also make sure you have the "Automatic prompting for ActiveX controls"
> | > disabled. I had to disable that particular prompt to get by the issue. This
> | > is under Internet Options, Security.
> | >
> | > "bebbspoke" wrote:
> | >
> | > > Still no joy - crashes (IE7) during search for updates (Express or Custom).
> | > > This is really infuriating and ridiculously time consuming. Update history
> | > > reveals Win Installer is in OK but reloaded just in case. Update 920342 was
> | > > canceled and Update 829019 failed - all others OK
> | > >
> | > > "TaurArian [MS-MVP]" wrote:
> | > >
> | > > > One possibility - msi.dll may be the wrong verison.
> | > > > Try downloading Windows Installer 3.1 Redistributable (v2) at
> | > > >
> http://www.microsoft.com/downloads/d...DisplayLang=en
> | > > >
> | > > > If that hasn't helped you may need to re-registered some files:
> | > > >
> | > > > 1. Click Start.
> | > > > 2. Choose Run.
> | > > > 3. In the Run box, type (pressing okay after each one) :-
> | > > >
> | > > > net stop wuauserv
> | > > >
> | > > > Repeat for the following:
> | > > > regsvr32 wuapi.dll
> | > > > regsvr32 wups.dll
> | > > > regsvr32 wuaueng.dll
> | > > > regsvr32 wuaueng1.dll
> | > > > regsvr32 wucltui.dll
> | > > > regsvr32 wuweb.dll
> | > > > regsvr32 MSXML3.dll
> | > > > regsvr32 qmgr.dll
> | > > > regsvr32 qmgrprxy.dll
> | > > > regsvr32 jscript.dll
> | > > >
> | > > > net start wuauserv
> | > > >
> | > > >
> | > > > --
> | > > >
> | > > > ==================================
> | > > > TaurArian [MS-MVP] 2005-2007 - Australia
> | > > > ==================================
> | > > > http://www.dts-l.org/goodpost.htm
> | > > > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> | > > > Get Safe online: http://www.getsafeonline.org/
> | > > > (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the
> | > > > information current)
> | > > >
> | > > >
> | > > > "bebbspoke" <> wrote in message
> | > > > news:AC6BE6C8-E1C4-43D9-AF0C-...
> | > > > | Have Win XP Pro with SP2 and all updates.
> | > > > | Have MS Office XP Pro with SP3 and (most) updates.
> | > > > | Auto Update fails (usu 0x8DDD0009) & suggests KB873374
> | > > > | The hyperlinks are WRONG on this KB link (Office UD goes straight to MS
> UD).
> | > > > | I believe MS GDI+ detection is erroneous. Solution PLEASE.
> | > > >
> | > > >
> | > > >
>
>
>