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Update KB842773 diables email (Outlook & Thunderbird)

 
 
S. James
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      09-05-2004
I reinstalled windows last weekend, and this morning my system
automatically downloaded and installed quick fix KB842773. All email
functionality then stopped, with a "Cannot connect. Please contact
your ISP." message. Neither Thunderbird (my usual) or Outlook could
connect.

Un-installing the patch fixed the problem, but of course I'd rather be
up to date with my patches. (But would rather be vulnerable to
viruses than have no email!)

The info page about the fix didn't mention anything about affecting
email. Any ideas?

My web access was fine, and was chat (Gaim) continued to work. I'm
running Windows XP Tablet Edition.

Thanks for any ideas.

-S. James
 
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Sudheer GN [MSFT]
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      09-07-2004
Hi,
Are you sure that there wasnt anything wrong with your ISP when the problem
occurred.
As far as I know, you are the 1st user in the newsgroups complaining that
KB842773 is affecting their email.
I suggest that you try to install KB842773 again and see if the problem
happens again. If it still affects, I suggest that you open a case with
Microsoft Product Support and they will be able to troubleshoot the problem.

--
Sudheer GN
Microsoft, BITS

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"S. James" <> wrote in message
news: om...
>I reinstalled windows last weekend, and this morning my system
> automatically downloaded and installed quick fix KB842773. All email
> functionality then stopped, with a "Cannot connect. Please contact
> your ISP." message. Neither Thunderbird (my usual) or Outlook could
> connect.
>
> Un-installing the patch fixed the problem, but of course I'd rather be
> up to date with my patches. (But would rather be vulnerable to
> viruses than have no email!)
>
> The info page about the fix didn't mention anything about affecting
> email. Any ideas?
>
> My web access was fine, and was chat (Gaim) continued to work. I'm
> running Windows XP Tablet Edition.
>
> Thanks for any ideas.
>
> -S. James



 
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