Update kb920685

I am having problems installing this download. I will intialize fine but
then when it tries to install it some how gets cancelled. That is what it
says on the history of update page.

I have windows xp home edition.

Any help would be nice.

Becky

Open the KB920685.log located in the WINDOWS directory [folder] with
Notepad.
Copy and paste the contents into your reply, please.

Also, check to see the state of the Indexing Service
Go to Start > Run > type in

services.msc

Click OK or press Enter
Locate Indexing Service in the left frame
Double click on it
What's showing for " Startup type: " ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Becky wrote:

> I am having problems installing this download. I will intialize fine but
> then when it tries to install it some how gets cancelled. That is what it
> says on the history of update page.
>
> I have windows xp home edition.
>
> Any help would be nice.
>
> Becky

The startup said manuel

I will have to split the log. I have been having this problem since sept
06. I thought i had it taken care of but guess not.

Do you want the whole log or just may's log. Just thought i would ask
before i post the whole thing.

Go to the very bottom of the KB920685.log
Include the last two sections of it ... they are divided by lines that
look like this -
================================================== ================

Copy and paste the last two sections demarked by said line

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Becky wrote:

> The startup said manuel
>
> I will have to split the log. I have been having this problem since sept
> 06. I thought i had it taken care of but guess not.
>
> Do you want the whole log or just may's log. Just thought i would ask
> before i post the whole thing.

Here is the log
================================================== =====================

=========
2.906: 2007/05/17 03:01:13.062 (local)
2.906:

C:\WINDOWS\SoftwareDistribution\Download\05c415ef6 d072eb49a51ae487bfc11

a6\update\update.exe (version 6.2.29.0)
2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
2.906: Hotfix started with following command line: -q -z -er

/ParentInfo:80e881450e804647b69ffcee3142c68a
8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed

with error 0x2
8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed

with error 0x2
8.218: DoInstallation: CleanPFR failed: 0x2
8.375: SetProductTypes: InfProductBuildType=BuildType.IC
8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

failed: 0xe0000102
9.250: ref tag c:\windows\system32\sp4.cab does not exist
9.250: ref tag c:\windows\system32\sp3.cab does not exist
9.250: ref tag c:\windows\system32\sp2.cab does not exist
9.250: ref tag c:\windows\system32\sp1.cab does not exist
9.250: ref tag c:\windows\system32\driver.cab does not exist
9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
9.250: ref tag c:\windows\system32\wms4.cab does not exist
9.250: ref tag c:\windows\system32\wms41.cab does not exist
9.250: ref tag c:\windows\system32\ims.cab does not exist
9.250: ref tag c:\windows\system32\ims1.cab does not exist
9.250: ref tag c:\windows\system32\ins.cab does not exist
9.250: ref tag c:\windows\system32\ins1.cab does not exist
9.297: Starting AnalyzeComponents
9.312: AnalyzePhaseZero used 0 ticks
9.328: No c:\windows\INF\updtblk.inf file.
9.343: OEM file scan used 15 ticks
9.562: AnalyzePhaseOne: used 234 ticks
9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
9.562: AnalyzeComponents: Hotpatching is disabled.
9.562: FindFirstFile c:\windows\$hf_mig$\*.*
12.984: KB920685 Setup encountered an error: The update.ver file is

not correct.
13.968: KB920685 Setup encountered an error: The update.ver file is

not correct.
15.734: AnalyzeForBranching: Getting file version for file

c:\windows\system32\query.dll failed with error 0x00000057
15.734: AnalyzeForBranching used 1766 ticks.
16.000: AnalyzePhaseTwo used 266 ticks
16.000: AnalyzePhaseThree used 0 ticks
16.000: AnalyzePhaseFive used 0 ticks
16.000: AnalyzePhaseSix used 0 ticks
16.000: AnalyzeComponents used 6703 ticks
16.000: Downloading 0 files
16.000: bPatchMode = TRUE
16.000: Inventory complete: ReturnStatus=0, 6922 ticks
16.031: Num Ticks for invent : 6953
16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL

for file c:\windows\inf\HFX16.tmp
16.484: Copied file: c:\windows\inf\branches.inf
42.172: Allocation size of drive C: is 4096 bytes, free space =

27661357056 bytes
42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
42.265: CabinetBuild complete
42.265: Num Ticks for Cabinet build : 26234
42.265: DynamicStrings section not defined or empty.
42.328: FileInUse:: Detection disabled.
43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

failed: 0xe0000102
52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
55.187: DeRegistering the Uninstall Program -> KB920685, 2
55.187: KB920685 Setup canceled.
55.187: Update.exe extended error code = 0xf00d
2.938:

================================================== =====================

=========
2.953: 2007/05/17 03:03:05.375 (local)
2.953:

C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6

bc93aca63a6\update\update.exe (version 6.2.29.0)
2.953: Hotfix started with following command line: /si

/ParentInfo:db0f5798e44a0841bada3d71775c98e2
5.047: DoInstallation: CleanPFR failed: 0x2
5.047: SetProductTypes: InfProductBuildType=BuildType.IC
5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll

failed: 0xe0000102
5.094: ref tag c:\windows\system32\sp4.cab does not exist
5.094: ref tag c:\windows\system32\sp3.cab does not exist
5.094: ref tag c:\windows\system32\sp2.cab does not exist
5.094: ref tag c:\windows\system32\sp1.cab does not exist
5.094: ref tag c:\windows\system32\driver.cab does not exist
5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
5.094: ref tag c:\windows\system32\wms4.cab does not exist
5.094: ref tag c:\windows\system32\wms41.cab does not exist
5.094: ref tag c:\windows\system32\ims.cab does not exist
5.094: ref tag c:\windows\system32\ims1.cab does not exist
5.094: ref tag c:\windows\system32\ins.cab does not exist
5.094: ref tag c:\windows\system32\ins1.cab does not exist
5.094: Starting AnalyzeComponents
5.094: AnalyzePhaseZero used 0 ticks
5.094: No c:\windows\INF\updtblk.inf file.
5.094: OEM file scan used 0 ticks
5.157: AnalyzePhaseOne: used 63 ticks
5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
5.157: AnalyzeComponents: Hotpatching is disabled.
5.157: FindFirstFile c:\windows\$hf_mig$\*.*
6.141: KB920685 Setup encountered an error: The update.ver file is

not correct.
6.938: KB920685 Setup encountered an error: The update.ver file is

not correct.
8.672: AnalyzeForBranching: Getting file version for file

c:\windows\system32\query.dll failed with error 0x00000057
8.688: AnalyzeForBranching used 1750 ticks.
8.688: AnalyzePhaseTwo used 0 ticks
8.688: AnalyzePhaseThree used 0 ticks
8.735: AnalyzePhaseFive used 0 ticks
8.735: AnalyzePhaseSix used 0 ticks
8.735: AnalyzeComponents used 3641 ticks
8.735: Downloading 0 files
8.735: bPatchMode = TRUE
8.735: Inventory complete: ReturnStatus=0, 3641 ticks
8.766: Num Ticks for invent : 3672
8.797: [dumpDownloadTask] We have all necessary files for the package

to install. Return STATUS_READY_TO_INSTALL
8.797: dumpDownloadTask returned 0xf201 (ready to install)
10.047: KB920685 installation did not complete.
10.047: Update.exe extended error code = 0xf201


"MowGreen [MVP]" wrote:

> Go to the very bottom of the KB920685.log
> Include the last two sections of it ... they are divided by lines that
> look like this -
> ================================================== ================
>
> Copy and paste the last two sections demarked by said line
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Becky wrote:
>
> > The startup said manuel
> >
> > I will have to split the log. I have been having this problem since sept
> > 06. I thought i had it taken care of but guess not.
> >
> > Do you want the whole log or just may's log. Just thought i would ask
> > before i post the whole thing.
>

Here's where the installation is failing :

> 8.672: AnalyzeForBranching: Getting file version for file
>
> c:\windows\system32\query.dll failed with error 0x00000057

The error may be stemming from the installed antivirus software
interfering with the update's attempt to determine the file version
[*highly likely*] or the version of the file indicated might be incorrect.

Show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tuto...l62.html#winxp

Using Windows Explorer [ Start > All Programs > Accessories > Windows
Explorer ] navigate to the WINDOWS\system32 folder
Locate query.dll
*Right* click it and choose Properties
Click the Version tab
query.dll should be at version 5.1.2600.2935

Now check the version of query.dll located in WINDOWS\system32\dllcache
Is it the same version as the one located in system32 ?
Please post back with the version numbers of query.dll located in the
above mentioned locations, Karen.

Which antivirus program/security suite is installed ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Becky wrote:

> Here is the log
> ================================================== =====================
>
> =========
> 2.906: 2007/05/17 03:01:13.062 (local)
> 2.906:
>
> C:\WINDOWS\SoftwareDistribution\Download\05c415ef6 d072eb49a51ae487bfc11
>
> a6\update\update.exe (version 6.2.29.0)
> 2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 2.906: Hotfix started with following command line: -q -z -er
>
> /ParentInfo:80e881450e804647b69ffcee3142c68a
> 8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
>
> with error 0x2
> 8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
>
> with error 0x2
> 8.218: DoInstallation: CleanPFR failed: 0x2
> 8.375: SetProductTypes: InfProductBuildType=BuildType.IC
> 8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> 9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>
> failed: 0xe0000102
> 9.250: ref tag c:\windows\system32\sp4.cab does not exist
> 9.250: ref tag c:\windows\system32\sp3.cab does not exist
> 9.250: ref tag c:\windows\system32\sp2.cab does not exist
> 9.250: ref tag c:\windows\system32\sp1.cab does not exist
> 9.250: ref tag c:\windows\system32\driver.cab does not exist
> 9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
> 9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 9.250: ref tag c:\windows\system32\wms4.cab does not exist
> 9.250: ref tag c:\windows\system32\wms41.cab does not exist
> 9.250: ref tag c:\windows\system32\ims.cab does not exist
> 9.250: ref tag c:\windows\system32\ims1.cab does not exist
> 9.250: ref tag c:\windows\system32\ins.cab does not exist
> 9.250: ref tag c:\windows\system32\ins1.cab does not exist
> 9.297: Starting AnalyzeComponents
> 9.312: AnalyzePhaseZero used 0 ticks
> 9.328: No c:\windows\INF\updtblk.inf file.
> 9.343: OEM file scan used 15 ticks
> 9.562: AnalyzePhaseOne: used 234 ticks
> 9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 9.562: AnalyzeComponents: Hotpatching is disabled.
> 9.562: FindFirstFile c:\windows\$hf_mig$\*.*
> 12.984: KB920685 Setup encountered an error: The update.ver file is
>
> not correct.
> 13.968: KB920685 Setup encountered an error: The update.ver file is
>
> not correct.
> 15.734: AnalyzeForBranching: Getting file version for file
>
> c:\windows\system32\query.dll failed with error 0x00000057
> 15.734: AnalyzeForBranching used 1766 ticks.
> 16.000: AnalyzePhaseTwo used 266 ticks
> 16.000: AnalyzePhaseThree used 0 ticks
> 16.000: AnalyzePhaseFive used 0 ticks
> 16.000: AnalyzePhaseSix used 0 ticks
> 16.000: AnalyzeComponents used 6703 ticks
> 16.000: Downloading 0 files
> 16.000: bPatchMode = TRUE
> 16.000: Inventory complete: ReturnStatus=0, 6922 ticks
> 16.031: Num Ticks for invent : 6953
> 16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL
>
> for file c:\windows\inf\HFX16.tmp
> 16.484: Copied file: c:\windows\inf\branches.inf
> 42.172: Allocation size of drive C: is 4096 bytes, free space =
>
> 27661357056 bytes
> 42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
> 42.265: CabinetBuild complete
> 42.265: Num Ticks for Cabinet build : 26234
> 42.265: DynamicStrings section not defined or empty.
> 42.328: FileInUse:: Detection disabled.
> 43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>
> failed: 0xe0000102
> 52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> 53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
> 55.187: DeRegistering the Uninstall Program -> KB920685, 2
> 55.187: KB920685 Setup canceled.
> 55.187: Update.exe extended error code = 0xf00d
> 2.938:
>
> ================================================== =====================
>
> =========
> 2.953: 2007/05/17 03:03:05.375 (local)
> 2.953:
>
> C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6
>
> bc93aca63a6\update\update.exe (version 6.2.29.0)
> 2.953: Hotfix started with following command line: /si
>
> /ParentInfo:db0f5798e44a0841bada3d71775c98e2
> 5.047: DoInstallation: CleanPFR failed: 0x2
> 5.047: SetProductTypes: InfProductBuildType=BuildType.IC
> 5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> 5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>
> failed: 0xe0000102
> 5.094: ref tag c:\windows\system32\sp4.cab does not exist
> 5.094: ref tag c:\windows\system32\sp3.cab does not exist
> 5.094: ref tag c:\windows\system32\sp2.cab does not exist
> 5.094: ref tag c:\windows\system32\sp1.cab does not exist
> 5.094: ref tag c:\windows\system32\driver.cab does not exist
> 5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
> 5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 5.094: ref tag c:\windows\system32\wms4.cab does not exist
> 5.094: ref tag c:\windows\system32\wms41.cab does not exist
> 5.094: ref tag c:\windows\system32\ims.cab does not exist
> 5.094: ref tag c:\windows\system32\ims1.cab does not exist
> 5.094: ref tag c:\windows\system32\ins.cab does not exist
> 5.094: ref tag c:\windows\system32\ins1.cab does not exist
> 5.094: Starting AnalyzeComponents
> 5.094: AnalyzePhaseZero used 0 ticks
> 5.094: No c:\windows\INF\updtblk.inf file.
> 5.094: OEM file scan used 0 ticks
> 5.157: AnalyzePhaseOne: used 63 ticks
> 5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 5.157: AnalyzeComponents: Hotpatching is disabled.
> 5.157: FindFirstFile c:\windows\$hf_mig$\*.*
> 6.141: KB920685 Setup encountered an error: The update.ver file is
>
> not correct.
> 6.938: KB920685 Setup encountered an error: The update.ver file is
>
> not correct.
> 8.672: AnalyzeForBranching: Getting file version for file
>
> c:\windows\system32\query.dll failed with error 0x00000057
> 8.688: AnalyzeForBranching used 1750 ticks.
> 8.688: AnalyzePhaseTwo used 0 ticks
> 8.688: AnalyzePhaseThree used 0 ticks
> 8.735: AnalyzePhaseFive used 0 ticks
> 8.735: AnalyzePhaseSix used 0 ticks
> 8.735: AnalyzeComponents used 3641 ticks
> 8.735: Downloading 0 files
> 8.735: bPatchMode = TRUE
> 8.735: Inventory complete: ReturnStatus=0, 3641 ticks
> 8.766: Num Ticks for invent : 3672
> 8.797: [dumpDownloadTask] We have all necessary files for the package
>
> to install. Return STATUS_READY_TO_INSTALL
> 8.797: dumpDownloadTask returned 0xf201 (ready to install)
> 10.047: KB920685 installation did not complete.
> 10.047: Update.exe extended error code = 0xf201
>
>
> "MowGreen [MVP]" wrote:
>
>
>>Go to the very bottom of the KB920685.log
>>Include the last two sections of it ... they are divided by lines that
>>look like this -
>>================================================ ==================
>>
>>Copy and paste the last two sections demarked by said line
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Becky wrote:
>>
>>
>>>The startup said manuel
>>>
>>>I will have to split the log. I have been having this problem since sept
>>>06. I thought i had it taken care of but guess not.
>>>
>>>Do you want the whole log or just may's log. Just thought i would ask
>>>before i post the whole thing.
>>

My antivirus is Avast and the file version for the first one is 5.1.2600.2180
and the second one under dllcache i don't have that file on my computer.

Becky

"MowGreen [MVP]" wrote:

> Here's where the installation is failing :
>
> > 8.672: AnalyzeForBranching: Getting file version for file
> >
> > c:\windows\system32\query.dll failed with error 0x00000057
>
> The error may be stemming from the installed antivirus software
> interfering with the update's attempt to determine the file version
> [*highly likely*] or the version of the file indicated might be incorrect.
>
> Show hidden files, folders, and system files:
> http://www.bleepingcomputer.com/tuto...l62.html#winxp
>
> Using Windows Explorer [ Start > All Programs > Accessories > Windows
> Explorer ] navigate to the WINDOWS\system32 folder
> Locate query.dll
> *Right* click it and choose Properties
> Click the Version tab
> query.dll should be at version 5.1.2600.2935
>
> Now check the version of query.dll located in WINDOWS\system32\dllcache
> Is it the same version as the one located in system32 ?
> Please post back with the version numbers of query.dll located in the
> above mentioned locations, Karen.
>
> Which antivirus program/security suite is installed ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Becky wrote:
>
> > Here is the log
> > ================================================== =====================
> >
> > =========
> > 2.906: 2007/05/17 03:01:13.062 (local)
> > 2.906:
> >
> > C:\WINDOWS\SoftwareDistribution\Download\05c415ef6 d072eb49a51ae487bfc11
> >
> > a6\update\update.exe (version 6.2.29.0)
> > 2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 2.906: Hotfix started with following command line: -q -z -er
> >
> > /ParentInfo:80e881450e804647b69ffcee3142c68a
> > 8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> >
> > with error 0x2
> > 8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> >
> > with error 0x2
> > 8.218: DoInstallation: CleanPFR failed: 0x2
> > 8.375: SetProductTypes: InfProductBuildType=BuildType.IC
> > 8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> > 9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >
> > failed: 0xe0000102
> > 9.250: ref tag c:\windows\system32\sp4.cab does not exist
> > 9.250: ref tag c:\windows\system32\sp3.cab does not exist
> > 9.250: ref tag c:\windows\system32\sp2.cab does not exist
> > 9.250: ref tag c:\windows\system32\sp1.cab does not exist
> > 9.250: ref tag c:\windows\system32\driver.cab does not exist
> > 9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
> > 9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > 9.250: ref tag c:\windows\system32\wms4.cab does not exist
> > 9.250: ref tag c:\windows\system32\wms41.cab does not exist
> > 9.250: ref tag c:\windows\system32\ims.cab does not exist
> > 9.250: ref tag c:\windows\system32\ims1.cab does not exist
> > 9.250: ref tag c:\windows\system32\ins.cab does not exist
> > 9.250: ref tag c:\windows\system32\ins1.cab does not exist
> > 9.297: Starting AnalyzeComponents
> > 9.312: AnalyzePhaseZero used 0 ticks
> > 9.328: No c:\windows\INF\updtblk.inf file.
> > 9.343: OEM file scan used 15 ticks
> > 9.562: AnalyzePhaseOne: used 234 ticks
> > 9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 9.562: AnalyzeComponents: Hotpatching is disabled.
> > 9.562: FindFirstFile c:\windows\$hf_mig$\*.*
> > 12.984: KB920685 Setup encountered an error: The update.ver file is
> >
> > not correct.
> > 13.968: KB920685 Setup encountered an error: The update.ver file is
> >
> > not correct.
> > 15.734: AnalyzeForBranching: Getting file version for file
> >
> > c:\windows\system32\query.dll failed with error 0x00000057
> > 15.734: AnalyzeForBranching used 1766 ticks.
> > 16.000: AnalyzePhaseTwo used 266 ticks
> > 16.000: AnalyzePhaseThree used 0 ticks
> > 16.000: AnalyzePhaseFive used 0 ticks
> > 16.000: AnalyzePhaseSix used 0 ticks
> > 16.000: AnalyzeComponents used 6703 ticks
> > 16.000: Downloading 0 files
> > 16.000: bPatchMode = TRUE
> > 16.000: Inventory complete: ReturnStatus=0, 6922 ticks
> > 16.031: Num Ticks for invent : 6953
> > 16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL
> >
> > for file c:\windows\inf\HFX16.tmp
> > 16.484: Copied file: c:\windows\inf\branches.inf
> > 42.172: Allocation size of drive C: is 4096 bytes, free space =
> >
> > 27661357056 bytes
> > 42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> > 42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
> > 42.265: CabinetBuild complete
> > 42.265: Num Ticks for Cabinet build : 26234
> > 42.265: DynamicStrings section not defined or empty.
> > 42.328: FileInUse:: Detection disabled.
> > 43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >
> > failed: 0xe0000102
> > 52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> > 53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
> > 55.187: DeRegistering the Uninstall Program -> KB920685, 2
> > 55.187: KB920685 Setup canceled.
> > 55.187: Update.exe extended error code = 0xf00d
> > 2.938:
> >
> > ================================================== =====================
> >
> > =========
> > 2.953: 2007/05/17 03:03:05.375 (local)
> > 2.953:
> >
> > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6
> >
> > bc93aca63a6\update\update.exe (version 6.2.29.0)
> > 2.953: Hotfix started with following command line: /si
> >
> > /ParentInfo:db0f5798e44a0841bada3d71775c98e2
> > 5.047: DoInstallation: CleanPFR failed: 0x2
> > 5.047: SetProductTypes: InfProductBuildType=BuildType.IC
> > 5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> > 5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >
> > failed: 0xe0000102
> > 5.094: ref tag c:\windows\system32\sp4.cab does not exist
> > 5.094: ref tag c:\windows\system32\sp3.cab does not exist
> > 5.094: ref tag c:\windows\system32\sp2.cab does not exist
> > 5.094: ref tag c:\windows\system32\sp1.cab does not exist
> > 5.094: ref tag c:\windows\system32\driver.cab does not exist
> > 5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
> > 5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > 5.094: ref tag c:\windows\system32\wms4.cab does not exist
> > 5.094: ref tag c:\windows\system32\wms41.cab does not exist
> > 5.094: ref tag c:\windows\system32\ims.cab does not exist
> > 5.094: ref tag c:\windows\system32\ims1.cab does not exist
> > 5.094: ref tag c:\windows\system32\ins.cab does not exist
> > 5.094: ref tag c:\windows\system32\ins1.cab does not exist
> > 5.094: Starting AnalyzeComponents
> > 5.094: AnalyzePhaseZero used 0 ticks
> > 5.094: No c:\windows\INF\updtblk.inf file.
> > 5.094: OEM file scan used 0 ticks
> > 5.157: AnalyzePhaseOne: used 63 ticks
> > 5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 5.157: AnalyzeComponents: Hotpatching is disabled.
> > 5.157: FindFirstFile c:\windows\$hf_mig$\*.*
> > 6.141: KB920685 Setup encountered an error: The update.ver file is
> >
> > not correct.
> > 6.938: KB920685 Setup encountered an error: The update.ver file is
> >
> > not correct.
> > 8.672: AnalyzeForBranching: Getting file version for file
> >
> > c:\windows\system32\query.dll failed with error 0x00000057
> > 8.688: AnalyzeForBranching used 1750 ticks.
> > 8.688: AnalyzePhaseTwo used 0 ticks
> > 8.688: AnalyzePhaseThree used 0 ticks
> > 8.735: AnalyzePhaseFive used 0 ticks
> > 8.735: AnalyzePhaseSix used 0 ticks
> > 8.735: AnalyzeComponents used 3641 ticks
> > 8.735: Downloading 0 files
> > 8.735: bPatchMode = TRUE
> > 8.735: Inventory complete: ReturnStatus=0, 3641 ticks
> > 8.766: Num Ticks for invent : 3672
> > 8.797: [dumpDownloadTask] We have all necessary files for the package
> >
> > to install. Return STATUS_READY_TO_INSTALL
> > 8.797: dumpDownloadTask returned 0xf201 (ready to install)
> > 10.047: KB920685 installation did not complete.
> > 10.047: Update.exe extended error code = 0xf201
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Go to the very bottom of the KB920685.log
> >>Include the last two sections of it ... they are divided by lines that
> >>look like this -
> >>================================================ ==================
> >>
> >>Copy and paste the last two sections demarked by said line
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Becky wrote:
> >>
> >>
> >>>The startup said manuel
> >>>
> >>>I will have to split the log. I have been having this problem since sept
> >>>06. I thought i had it taken care of but guess not.
> >>>
> >>>Do you want the whole log or just may's log. Just thought i would ask
> >>>before i post the whole thing.
> >>
>

Download KB920685 from here:
http://www.microsoft.com/downloads/d...displaylang=en
SAVE it, do run it while the browser is open, please.
When the download is finished close any other open programs, too.
Pause all of Avast providers by *right* clicking the Avast icon in the
System Tray on the Taskbar and choose Pause Providers
Pause each one that's listed

Now run WindowsXP-KB920685-x86-ENU.exe
Allow the system to restart if prompted to

Did that get it installed, Becky ?
[ Check to ensure that Avast's providers are running now, too, by
hovering the cursor over the Avast icon on the System Tray ]


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Becky wrote:

> My antivirus is Avast and the file version for the first one is 5.1.2600.2180
> and the second one under dllcache i don't have that file on my computer.
>
> Becky
>
> "MowGreen [MVP]" wrote:
>
>
>>Here's where the installation is failing :
>>
>>
>>>8.672: AnalyzeForBranching: Getting file version for file
>>>
>>>c:\windows\system32\query.dll failed with error 0x00000057
>>
>>The error may be stemming from the installed antivirus software
>>interfering with the update's attempt to determine the file version
>>[*highly likely*] or the version of the file indicated might be incorrect.
>>
>>Show hidden files, folders, and system files:
>>http://www.bleepingcomputer.com/tuto...l62.html#winxp
>>
>>Using Windows Explorer [ Start > All Programs > Accessories > Windows
>>Explorer ] navigate to the WINDOWS\system32 folder
>>Locate query.dll
>>*Right* click it and choose Properties
>>Click the Version tab
>>query.dll should be at version 5.1.2600.2935
>>
>>Now check the version of query.dll located in WINDOWS\system32\dllcache
>>Is it the same version as the one located in system32 ?
>>Please post back with the version numbers of query.dll located in the
>>above mentioned locations, Karen.
>>
>>Which antivirus program/security suite is installed ?
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Becky wrote:
>>
>>
>>>Here is the log
>>>=============================================== ========================
>>>
>>>=========
>>>2.906: 2007/05/17 03:01:13.062 (local)
>>>2.906:
>>>
>>>C:\WINDOWS\SoftwareDistribution\Download\05c415 ef6d072eb49a51ae487bfc11
>>>
>>>a6\update\update.exe (version 6.2.29.0)
>>>2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>>2.906: Hotfix started with following command line: -q -z -er
>>>
>>>/ParentInfo:80e881450e804647b69ffcee3142c68a
>>>8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
>>>
>>>with error 0x2
>>>8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
>>>
>>>with error 0x2
>>>8.218: DoInstallation: CleanPFR failed: 0x2
>>>8.375: SetProductTypes: InfProductBuildType=BuildType.IC
>>>8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
>>>9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>>>
>>>failed: 0xe0000102
>>>9.250: ref tag c:\windows\system32\sp4.cab does not exist
>>>9.250: ref tag c:\windows\system32\sp3.cab does not exist
>>>9.250: ref tag c:\windows\system32\sp2.cab does not exist
>>>9.250: ref tag c:\windows\system32\sp1.cab does not exist
>>>9.250: ref tag c:\windows\system32\driver.cab does not exist
>>>9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
>>>9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
>>>9.250: ref tag c:\windows\system32\wms4.cab does not exist
>>>9.250: ref tag c:\windows\system32\wms41.cab does not exist
>>>9.250: ref tag c:\windows\system32\ims.cab does not exist
>>>9.250: ref tag c:\windows\system32\ims1.cab does not exist
>>>9.250: ref tag c:\windows\system32\ins.cab does not exist
>>>9.250: ref tag c:\windows\system32\ins1.cab does not exist
>>>9.297: Starting AnalyzeComponents
>>>9.312: AnalyzePhaseZero used 0 ticks
>>>9.328: No c:\windows\INF\updtblk.inf file.
>>>9.343: OEM file scan used 15 ticks
>>>9.562: AnalyzePhaseOne: used 234 ticks
>>>9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>>9.562: AnalyzeComponents: Hotpatching is disabled.
>>>9.562: FindFirstFile c:\windows\$hf_mig$\*.*
>>>12.984: KB920685 Setup encountered an error: The update.ver file is
>>>
>>>not correct.
>>>13.968: KB920685 Setup encountered an error: The update.ver file is
>>>
>>>not correct.
>>>15.734: AnalyzeForBranching: Getting file version for file
>>>
>>>c:\windows\system32\query.dll failed with error 0x00000057
>>>15.734: AnalyzeForBranching used 1766 ticks.
>>>16.000: AnalyzePhaseTwo used 266 ticks
>>>16.000: AnalyzePhaseThree used 0 ticks
>>>16.000: AnalyzePhaseFive used 0 ticks
>>>16.000: AnalyzePhaseSix used 0 ticks
>>>16.000: AnalyzeComponents used 6703 ticks
>>>16.000: Downloading 0 files
>>>16.000: bPatchMode = TRUE
>>>16.000: Inventory complete: ReturnStatus=0, 6922 ticks
>>>16.031: Num Ticks for invent : 6953
>>>16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL
>>>
>>>for file c:\windows\inf\HFX16.tmp
>>>16.484: Copied file: c:\windows\inf\branches.inf
>>>42.172: Allocation size of drive C: is 4096 bytes, free space =
>>>
>>>27661357056 bytes
>>>42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
>>>42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
>>>42.265: CabinetBuild complete
>>>42.265: Num Ticks for Cabinet build : 26234
>>>42.265: DynamicStrings section not defined or empty.
>>>42.328: FileInUse:: Detection disabled.
>>>43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>>>
>>>failed: 0xe0000102
>>>52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
>>>53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
>>>55.187: DeRegistering the Uninstall Program -> KB920685, 2
>>>55.187: KB920685 Setup canceled.
>>>55.187: Update.exe extended error code = 0xf00d
>>>2.938:
>>>
>>>=============================================== ========================
>>>
>>>=========
>>>2.953: 2007/05/17 03:03:05.375 (local)
>>>2.953:
>>>
>>>C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6
>>>
>>>bc93aca63a6\update\update.exe (version 6.2.29.0)
>>>2.953: Hotfix started with following command line: /si
>>>
>>>/ParentInfo:db0f5798e44a0841bada3d71775c98e2
>>>5.047: DoInstallation: CleanPFR failed: 0x2
>>>5.047: SetProductTypes: InfProductBuildType=BuildType.IC
>>>5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
>>>5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>>>
>>>failed: 0xe0000102
>>>5.094: ref tag c:\windows\system32\sp4.cab does not exist
>>>5.094: ref tag c:\windows\system32\sp3.cab does not exist
>>>5.094: ref tag c:\windows\system32\sp2.cab does not exist
>>>5.094: ref tag c:\windows\system32\sp1.cab does not exist
>>>5.094: ref tag c:\windows\system32\driver.cab does not exist
>>>5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
>>>5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
>>>5.094: ref tag c:\windows\system32\wms4.cab does not exist
>>>5.094: ref tag c:\windows\system32\wms41.cab does not exist
>>>5.094: ref tag c:\windows\system32\ims.cab does not exist
>>>5.094: ref tag c:\windows\system32\ims1.cab does not exist
>>>5.094: ref tag c:\windows\system32\ins.cab does not exist
>>>5.094: ref tag c:\windows\system32\ins1.cab does not exist
>>>5.094: Starting AnalyzeComponents
>>>5.094: AnalyzePhaseZero used 0 ticks
>>>5.094: No c:\windows\INF\updtblk.inf file.
>>>5.094: OEM file scan used 0 ticks
>>>5.157: AnalyzePhaseOne: used 63 ticks
>>>5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>>5.157: AnalyzeComponents: Hotpatching is disabled.
>>>5.157: FindFirstFile c:\windows\$hf_mig$\*.*
>>>6.141: KB920685 Setup encountered an error: The update.ver file is
>>>
>>>not correct.
>>>6.938: KB920685 Setup encountered an error: The update.ver file is
>>>
>>>not correct.
>>>8.672: AnalyzeForBranching: Getting file version for file
>>>
>>>c:\windows\system32\query.dll failed with error 0x00000057
>>>8.688: AnalyzeForBranching used 1750 ticks.
>>>8.688: AnalyzePhaseTwo used 0 ticks
>>>8.688: AnalyzePhaseThree used 0 ticks
>>>8.735: AnalyzePhaseFive used 0 ticks
>>>8.735: AnalyzePhaseSix used 0 ticks
>>>8.735: AnalyzeComponents used 3641 ticks
>>>8.735: Downloading 0 files
>>>8.735: bPatchMode = TRUE
>>>8.735: Inventory complete: ReturnStatus=0, 3641 ticks
>>>8.766: Num Ticks for invent : 3672
>>>8.797: [dumpDownloadTask] We have all necessary files for the package
>>>
>>>to install. Return STATUS_READY_TO_INSTALL
>>>8.797: dumpDownloadTask returned 0xf201 (ready to install)
>>>10.047: KB920685 installation did not complete.
>>>10.047: Update.exe extended error code = 0xf201
>>>
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>Go to the very bottom of the KB920685.log
>>>>Include the last two sections of it ... they are divided by lines that
>>>>look like this -
>>>>============================================== ====================
>>>>
>>>>Copy and paste the last two sections demarked by said line
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>Becky wrote:
>>>>
>>>>
>>>>
>>>>>The startup said manuel
>>>>>
>>>>>I will have to split the log. I have been having this problem since sept
>>>>>06. I thought i had it taken care of but guess not.
>>>>>
>>>>>Do you want the whole log or just may's log. Just thought i would ask
>>>>>before i post the whole thing.
>>>>

Yes it worked finally. Thank you very much.

"MowGreen [MVP]" wrote:

> Download KB920685 from here:
> http://www.microsoft.com/downloads/d...displaylang=en
> SAVE it, do run it while the browser is open, please.
> When the download is finished close any other open programs, too.
> Pause all of Avast providers by *right* clicking the Avast icon in the
> System Tray on the Taskbar and choose Pause Providers
> Pause each one that's listed
>
> Now run WindowsXP-KB920685-x86-ENU.exe
> Allow the system to restart if prompted to
>
> Did that get it installed, Becky ?
> [ Check to ensure that Avast's providers are running now, too, by
> hovering the cursor over the Avast icon on the System Tray ]
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Becky wrote:
>
> > My antivirus is Avast and the file version for the first one is 5.1.2600.2180
> > and the second one under dllcache i don't have that file on my computer.
> >
> > Becky
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Here's where the installation is failing :
> >>
> >>
> >>>8.672: AnalyzeForBranching: Getting file version for file
> >>>
> >>>c:\windows\system32\query.dll failed with error 0x00000057
> >>
> >>The error may be stemming from the installed antivirus software
> >>interfering with the update's attempt to determine the file version
> >>[*highly likely*] or the version of the file indicated might be incorrect.
> >>
> >>Show hidden files, folders, and system files:
> >>http://www.bleepingcomputer.com/tuto...l62.html#winxp
> >>
> >>Using Windows Explorer [ Start > All Programs > Accessories > Windows
> >>Explorer ] navigate to the WINDOWS\system32 folder
> >>Locate query.dll
> >>*Right* click it and choose Properties
> >>Click the Version tab
> >>query.dll should be at version 5.1.2600.2935
> >>
> >>Now check the version of query.dll located in WINDOWS\system32\dllcache
> >>Is it the same version as the one located in system32 ?
> >>Please post back with the version numbers of query.dll located in the
> >>above mentioned locations, Karen.
> >>
> >>Which antivirus program/security suite is installed ?
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Becky wrote:
> >>
> >>
> >>>Here is the log
> >>>=============================================== ========================
> >>>
> >>>=========
> >>>2.906: 2007/05/17 03:01:13.062 (local)
> >>>2.906:
> >>>
> >>>C:\WINDOWS\SoftwareDistribution\Download\05c415 ef6d072eb49a51ae487bfc11
> >>>
> >>>a6\update\update.exe (version 6.2.29.0)
> >>>2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> >>>2.906: Hotfix started with following command line: -q -z -er
> >>>
> >>>/ParentInfo:80e881450e804647b69ffcee3142c68a
> >>>8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> >>>
> >>>with error 0x2
> >>>8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> >>>
> >>>with error 0x2
> >>>8.218: DoInstallation: CleanPFR failed: 0x2
> >>>8.375: SetProductTypes: InfProductBuildType=BuildType.IC
> >>>8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
> >>>9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> >>>9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >>>
> >>>failed: 0xe0000102
> >>>9.250: ref tag c:\windows\system32\sp4.cab does not exist
> >>>9.250: ref tag c:\windows\system32\sp3.cab does not exist
> >>>9.250: ref tag c:\windows\system32\sp2.cab does not exist
> >>>9.250: ref tag c:\windows\system32\sp1.cab does not exist
> >>>9.250: ref tag c:\windows\system32\driver.cab does not exist
> >>>9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
> >>>9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
> >>>9.250: ref tag c:\windows\system32\wms4.cab does not exist
> >>>9.250: ref tag c:\windows\system32\wms41.cab does not exist
> >>>9.250: ref tag c:\windows\system32\ims.cab does not exist
> >>>9.250: ref tag c:\windows\system32\ims1.cab does not exist
> >>>9.250: ref tag c:\windows\system32\ins.cab does not exist
> >>>9.250: ref tag c:\windows\system32\ins1.cab does not exist
> >>>9.297: Starting AnalyzeComponents
> >>>9.312: AnalyzePhaseZero used 0 ticks
> >>>9.328: No c:\windows\INF\updtblk.inf file.
> >>>9.343: OEM file scan used 15 ticks
> >>>9.562: AnalyzePhaseOne: used 234 ticks
> >>>9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> >>>9.562: AnalyzeComponents: Hotpatching is disabled.
> >>>9.562: FindFirstFile c:\windows\$hf_mig$\*.*
> >>>12.984: KB920685 Setup encountered an error: The update.ver file is
> >>>
> >>>not correct.
> >>>13.968: KB920685 Setup encountered an error: The update.ver file is
> >>>
> >>>not correct.
> >>>15.734: AnalyzeForBranching: Getting file version for file
> >>>
> >>>c:\windows\system32\query.dll failed with error 0x00000057
> >>>15.734: AnalyzeForBranching used 1766 ticks.
> >>>16.000: AnalyzePhaseTwo used 266 ticks
> >>>16.000: AnalyzePhaseThree used 0 ticks
> >>>16.000: AnalyzePhaseFive used 0 ticks
> >>>16.000: AnalyzePhaseSix used 0 ticks
> >>>16.000: AnalyzeComponents used 6703 ticks
> >>>16.000: Downloading 0 files
> >>>16.000: bPatchMode = TRUE
> >>>16.000: Inventory complete: ReturnStatus=0, 6922 ticks
> >>>16.031: Num Ticks for invent : 6953
> >>>16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL
> >>>
> >>>for file c:\windows\inf\HFX16.tmp
> >>>16.484: Copied file: c:\windows\inf\branches.inf
> >>>42.172: Allocation size of drive C: is 4096 bytes, free space =
> >>>
> >>>27661357056 bytes
> >>>42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> >>>42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
> >>>42.265: CabinetBuild complete
> >>>42.265: Num Ticks for Cabinet build : 26234
> >>>42.265: DynamicStrings section not defined or empty.
> >>>42.328: FileInUse:: Detection disabled.
> >>>43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >>>
> >>>failed: 0xe0000102
> >>>52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> >>>53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
> >>>55.187: DeRegistering the Uninstall Program -> KB920685, 2
> >>>55.187: KB920685 Setup canceled.
> >>>55.187: Update.exe extended error code = 0xf00d
> >>>2.938:
> >>>
> >>>=============================================== ========================
> >>>
> >>>=========
> >>>2.953: 2007/05/17 03:03:05.375 (local)
> >>>2.953:
> >>>
> >>>C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6
> >>>
> >>>bc93aca63a6\update\update.exe (version 6.2.29.0)
> >>>2.953: Hotfix started with following command line: /si
> >>>
> >>>/ParentInfo:db0f5798e44a0841bada3d71775c98e2
> >>>5.047: DoInstallation: CleanPFR failed: 0x2
> >>>5.047: SetProductTypes: InfProductBuildType=BuildType.IC
> >>>5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
> >>>5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> >>>5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> >>>
> >>>failed: 0xe0000102
> >>>5.094: ref tag c:\windows\system32\sp4.cab does not exist
> >>>5.094: ref tag c:\windows\system32\sp3.cab does not exist
> >>>5.094: ref tag c:\windows\system32\sp2.cab does not exist
> >>>5.094: ref tag c:\windows\system32\sp1.cab does not exist
> >>>5.094: ref tag c:\windows\system32\driver.cab does not exist
> >>>5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
> >>>5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
> >>>5.094: ref tag c:\windows\system32\wms4.cab does not exist
> >>>5.094: ref tag c:\windows\system32\wms41.cab does not exist
> >>>5.094: ref tag c:\windows\system32\ims.cab does not exist
> >>>5.094: ref tag c:\windows\system32\ims1.cab does not exist
> >>>5.094: ref tag c:\windows\system32\ins.cab does not exist
> >>>5.094: ref tag c:\windows\system32\ins1.cab does not exist
> >>>5.094: Starting AnalyzeComponents
> >>>5.094: AnalyzePhaseZero used 0 ticks
> >>>5.094: No c:\windows\INF\updtblk.inf file.
> >>>5.094: OEM file scan used 0 ticks
> >>>5.157: AnalyzePhaseOne: used 63 ticks
> >>>5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> >>>5.157: AnalyzeComponents: Hotpatching is disabled.
> >>>5.157: FindFirstFile c:\windows\$hf_mig$\*.*
> >>>6.141: KB920685 Setup encountered an error: The update.ver file is
> >>>
> >>>not correct.
> >>>6.938: KB920685 Setup encountered an error: The update.ver file is
> >>>
> >>>not correct.
> >>>8.672: AnalyzeForBranching: Getting file version for file
> >>>
> >>>c:\windows\system32\query.dll failed with error 0x00000057
> >>>8.688: AnalyzeForBranching used 1750 ticks.
> >>>8.688: AnalyzePhaseTwo used 0 ticks
> >>>8.688: AnalyzePhaseThree used 0 ticks
> >>>8.735: AnalyzePhaseFive used 0 ticks
> >>>8.735: AnalyzePhaseSix used 0 ticks
> >>>8.735: AnalyzeComponents used 3641 ticks
> >>>8.735: Downloading 0 files
> >>>8.735: bPatchMode = TRUE
> >>>8.735: Inventory complete: ReturnStatus=0, 3641 ticks
> >>>8.766: Num Ticks for invent : 3672
> >>>8.797: [dumpDownloadTask] We have all necessary files for the package
> >>>
> >>>to install. Return STATUS_READY_TO_INSTALL
> >>>8.797: dumpDownloadTask returned 0xf201 (ready to install)
> >>>10.047: KB920685 installation did not complete.
> >>>10.047: Update.exe extended error code = 0xf201
> >>>
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>Go to the very bottom of the KB920685.log
> >>>>Include the last two sections of it ... they are divided by lines that
> >>>>look like this -
> >>>>============================================== ====================
> >>>>
> >>>>Copy and paste the last two sections demarked by said line
> >>>>
> >>>>MowGreen [MVP 2003-2007]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Becky wrote:
> >>>>
> >>>>
> >>>>
> >>>>>The startup said manuel
> >>>>>
> >>>>>I will have to split the log. I have been having this problem since sept
> >>>>>06. I thought i had it taken care of but guess not.
> >>>>>
> >>>>>Do you want the whole log or just may's log. Just thought i would ask
> >>>>>before i post the whole thing.
> >>>>
>

I did see that the version has changed also to 5.1.2600.2935

I also have a question would this effect any of my downloads? I know just
for example i go onto shockwave and want to play text twist and the window to
timed or untimed doesn't come up with picutres just an red x in the left hand
side. I am also having problems emailing pictures also. Just didn't know
if this could affect it. I know when i was running the update when it asked
about copying windows system 32 it failed to copy all of it and I checked ok
to proceed. Could that have something to do with it maybe and if so how
could i fix it. Thanks

"Becky" wrote:

> Yes it worked finally. Thank you very much.
>
> "MowGreen [MVP]" wrote:
>
> > Download KB920685 from here:
> > http://www.microsoft.com/downloads/d...displaylang=en
> > SAVE it, do run it while the browser is open, please.
> > When the download is finished close any other open programs, too.
> > Pause all of Avast providers by *right* clicking the Avast icon in the
> > System Tray on the Taskbar and choose Pause Providers
> > Pause each one that's listed
> >
> > Now run WindowsXP-KB920685-x86-ENU.exe
> > Allow the system to restart if prompted to
> >
> > Did that get it installed, Becky ?
> > [ Check to ensure that Avast's providers are running now, too, by
> > hovering the cursor over the Avast icon on the System Tray ]
> >
> >
> > MowGreen [MVP 2003-2007]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Becky wrote:
> >
> > > My antivirus is Avast and the file version for the first one is 5.1.2600.2180
> > > and the second one under dllcache i don't have that file on my computer.
> > >
> > > Becky
> > >
> > > "MowGreen [MVP]" wrote:
> > >
> > >
> > >>Here's where the installation is failing :
> > >>
> > >>
> > >>>8.672: AnalyzeForBranching: Getting file version for file
> > >>>
> > >>>c:\windows\system32\query.dll failed with error 0x00000057
> > >>
> > >>The error may be stemming from the installed antivirus software
> > >>interfering with the update's attempt to determine the file version
> > >>[*highly likely*] or the version of the file indicated might be incorrect.
> > >>
> > >>Show hidden files, folders, and system files:
> > >>http://www.bleepingcomputer.com/tuto...l62.html#winxp
> > >>
> > >>Using Windows Explorer [ Start > All Programs > Accessories > Windows
> > >>Explorer ] navigate to the WINDOWS\system32 folder
> > >>Locate query.dll
> > >>*Right* click it and choose Properties
> > >>Click the Version tab
> > >>query.dll should be at version 5.1.2600.2935
> > >>
> > >>Now check the version of query.dll located in WINDOWS\system32\dllcache
> > >>Is it the same version as the one located in system32 ?
> > >>Please post back with the version numbers of query.dll located in the
> > >>above mentioned locations, Karen.
> > >>
> > >>Which antivirus program/security suite is installed ?
> > >>
> > >>MowGreen [MVP 2003-2007]
> > >>===============
> > >> *-343-* FDNY
> > >>Never Forgotten
> > >>===============
> > >>
> > >>
> > >>Becky wrote:
> > >>
> > >>
> > >>>Here is the log
> > >>>=============================================== ========================
> > >>>
> > >>>=========
> > >>>2.906: 2007/05/17 03:01:13.062 (local)
> > >>>2.906:
> > >>>
> > >>>C:\WINDOWS\SoftwareDistribution\Download\05c415 ef6d072eb49a51ae487bfc11
> > >>>
> > >>>a6\update\update.exe (version 6.2.29.0)
> > >>>2.906: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > >>>2.906: Hotfix started with following command line: -q -z -er
> > >>>
> > >>>/ParentInfo:80e881450e804647b69ffcee3142c68a
> > >>>8.218: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> > >>>
> > >>>with error 0x2
> > >>>8.218: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> > >>>
> > >>>with error 0x2
> > >>>8.218: DoInstallation: CleanPFR failed: 0x2
> > >>>8.375: SetProductTypes: InfProductBuildType=BuildType.IC
> > >>>8.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > >>>9.093: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> > >>>9.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> > >>>
> > >>>failed: 0xe0000102
> > >>>9.250: ref tag c:\windows\system32\sp4.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\sp3.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\sp2.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\sp1.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\driver.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\fp40ext.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\wms4.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\wms41.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\ims.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\ims1.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\ins.cab does not exist
> > >>>9.250: ref tag c:\windows\system32\ins1.cab does not exist
> > >>>9.297: Starting AnalyzeComponents
> > >>>9.312: AnalyzePhaseZero used 0 ticks
> > >>>9.328: No c:\windows\INF\updtblk.inf file.
> > >>>9.343: OEM file scan used 15 ticks
> > >>>9.562: AnalyzePhaseOne: used 234 ticks
> > >>>9.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > >>>9.562: AnalyzeComponents: Hotpatching is disabled.
> > >>>9.562: FindFirstFile c:\windows\$hf_mig$\*.*
> > >>>12.984: KB920685 Setup encountered an error: The update.ver file is
> > >>>
> > >>>not correct.
> > >>>13.968: KB920685 Setup encountered an error: The update.ver file is
> > >>>
> > >>>not correct.
> > >>>15.734: AnalyzeForBranching: Getting file version for file
> > >>>
> > >>>c:\windows\system32\query.dll failed with error 0x00000057
> > >>>15.734: AnalyzeForBranching used 1766 ticks.
> > >>>16.000: AnalyzePhaseTwo used 266 ticks
> > >>>16.000: AnalyzePhaseThree used 0 ticks
> > >>>16.000: AnalyzePhaseFive used 0 ticks
> > >>>16.000: AnalyzePhaseSix used 0 ticks
> > >>>16.000: AnalyzeComponents used 6703 ticks
> > >>>16.000: Downloading 0 files
> > >>>16.000: bPatchMode = TRUE
> > >>>16.000: Inventory complete: ReturnStatus=0, 6922 ticks
> > >>>16.031: Num Ticks for invent : 6953
> > >>>16.328: VerifyTargetFileSize: Unable to verify size as Source = NULL
> > >>>
> > >>>for file c:\windows\inf\HFX16.tmp
> > >>>16.484: Copied file: c:\windows\inf\branches.inf
> > >>>42.172: Allocation size of drive C: is 4096 bytes, free space =
> > >>>
> > >>>27661357056 bytes
> > >>>42.265: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> > >>>42.265: Drive C: free 26379MB req: 18MB w/uninstall: NOT CALCULATED.
> > >>>42.265: CabinetBuild complete
> > >>>42.265: Num Ticks for Cabinet build : 26234
> > >>>42.265: DynamicStrings section not defined or empty.
> > >>>42.328: FileInUse:: Detection disabled.
> > >>>43.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> > >>>
> > >>>failed: 0xe0000102
> > >>>52.750: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> > >>>53.265: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
> > >>>55.187: DeRegistering the Uninstall Program -> KB920685, 2
> > >>>55.187: KB920685 Setup canceled.
> > >>>55.187: Update.exe extended error code = 0xf00d
> > >>>2.938:
> > >>>
> > >>>=============================================== ========================
> > >>>
> > >>>=========
> > >>>2.953: 2007/05/17 03:03:05.375 (local)
> > >>>2.953:
> > >>>
> > >>>C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\829fc082f2eb856d225a6
> > >>>
> > >>>bc93aca63a6\update\update.exe (version 6.2.29.0)
> > >>>2.953: Hotfix started with following command line: /si
> > >>>
> > >>>/ParentInfo:db0f5798e44a0841bada3d71775c98e2
> > >>>5.047: DoInstallation: CleanPFR failed: 0x2
> > >>>5.047: SetProductTypes: InfProductBuildType=BuildType.IC
> > >>>5.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > >>>5.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB920685$
> > >>>5.094: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
> > >>>
> > >>>failed: 0xe0000102
> > >>>5.094: ref tag c:\windows\system32\sp4.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\sp3.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\sp2.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\sp1.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\driver.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\fp40ext.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\wms4.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\wms41.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\ims.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\ims1.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\ins.cab does not exist
> > >>>5.094: ref tag c:\windows\system32\ins1.cab does not exist
> > >>>5.094: Starting AnalyzeComponents
> > >>>5.094: AnalyzePhaseZero used 0 ticks
> > >>>5.094: No c:\windows\INF\updtblk.inf file.
> > >>>5.094: OEM file scan used 0 ticks
> > >>>5.157: AnalyzePhaseOne: used 63 ticks
> > >>>5.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > >>>5.157: AnalyzeComponents: Hotpatching is disabled.
> > >>>5.157: FindFirstFile c:\windows\$hf_mig$\*.*
> > >>>6.141: KB920685 Setup encountered an error: The update.ver file is
> > >>>
> > >>>not correct.
> > >>>6.938: KB920685 Setup encountered an error: The update.ver file is
> > >>>
> > >>>not correct.
> > >>>8.672: AnalyzeForBranching: Getting file version for file
> > >>>
> > >>>c:\windows\system32\query.dll failed with error 0x00000057
> > >>>8.688: AnalyzeForBranching used 1750 ticks.
> > >>>8.688: AnalyzePhaseTwo used 0 ticks
> > >>>8.688: AnalyzePhaseThree used 0 ticks
> > >>>8.735: AnalyzePhaseFive used 0 ticks
> > >>>8.735: AnalyzePhaseSix used 0 ticks
> > >>>8.735: AnalyzeComponents used 3641 ticks
> > >>>8.735: Downloading 0 files
> > >>>8.735: bPatchMode = TRUE
> > >>>8.735: Inventory complete: ReturnStatus=0, 3641 ticks
> > >>>8.766: Num Ticks for invent : 3672
> > >>>8.797: [dumpDownloadTask] We have all necessary files for the package
> > >>>
> > >>>to install. Return STATUS_READY_TO_INSTALL
> > >>>8.797: dumpDownloadTask returned 0xf201 (ready to install)
> > >>>10.047: KB920685 installation did not complete.
> > >>>10.047: Update.exe extended error code = 0xf201
> > >>>
> > >>>
> > >>>"MowGreen [MVP]" wrote:
> > >>>
> > >>>
> > >>>
> > >>>>Go to the very bottom of the KB920685.log
> > >>>>Include the last two sections of it ... they are divided by lines that
> > >>>>look like this -
> > >>>>============================================== ====================
> > >>>>
> > >>>>Copy and paste the last two sections demarked by said line
> > >>>>
> > >>>>MowGreen [MVP 2003-2007]
> > >>>>===============
> > >>>> *-343-* FDNY
> > >>>>Never Forgotten
> > >>>>===============
> > >>>>
> > >>>>
> > >>>>Becky wrote:
> > >>>>
> > >>>>
> > >>>>
> > >>>>>The startup said manuel
> > >>>>>
> > >>>>>I will have to split the log. I have been having this problem since sept
> > >>>>>06. I thought i had it taken care of but guess not.
> > >>>>>
> > >>>>>Do you want the whole log or just may's log. Just thought i would ask
> > >>>>>before i post the whole thing.
> > >>>>
> >