I got the same error message but fixed by Bob's email. Details are follows:
1. I built the computer myself with 2GB of RAM. Vista Premium i32 nstalled
fine and running OK with auto-updates working.
2. In the meantime I updated to 4GB of Ram although only 3.3 is use by Vista .
3. In Nov 2007 I got this failure in Auto-update although when I looked at
hotfix this file appeared to have updated in Oct. So no clue why it was
trying to install again but failure is not good in my books.
4. As per some "google" suggesstion I tried to take out 2GB of RAM and tried
to run the autoupdate but now it say it does not need it (just like the first
post here).
5. Then got Bob's suggestion. So while still 4GB installed: (i) I made sure
that I had the file for the update downloaded on my desktop from Microsoft
download; (ii) set a restore point to roll back in case of problem; (iii)
uninstalled the hotfix by install/remove programs; (iv) restarted the
computer; and (v) installed the update from my desktop. It has now installed
and works fine.
Bottom line: there is no need to open your computer (as I did and was not
successful). Simply follow the steps and it works fine.
Cheers!
"Bob" wrote:
> Hi.
> I've got a Dell laptop with 4 GB RAM and got the same problem with this
> KB929777.
> I did not need to do any HW-changes to fix this.
> This is what I did:
>
> 1) Manually uninstall the KB929777
> Control Panel -> Programs and Features -> View installed updates (in the
> left pane)
>
> Find the KB929777, right click and uninstall
>
> The computer now needs to reboot.
>
> After reboot, go to the Microsoft web site and manually download/install
> KB929777.
>
> The update then installed as it should have done in the first place.
>
> Bob.
>
>
>
>
> "Robert Aldwinckle" wrote:
>
> > "Robin Walker [MVP]" <> wrote in message
> > news:...
> > > warn8r <> wrote:
> > >
> > >> I did the same, but downloaded the udpate first.
> > >> I ran the update with 2GBs and it still failed.
> > >
> > > Try installing 929777 with 3GB of RAM installed (not 2GB, not 4GB). Another
> > > user has reported success at that size.
> >
> >
> >
> > Robin,
> >
> >
> > Does this mean that the user actually has to open up the box
> > and remove chip(s)? Couldn't they do it via boot loader?
> >
> > From an ealier post on the same topic:
> >
> > <extract>
> >
> > http://msdn2.microsoft.com/en-us/library/ms791501.aspx
> >
> > (Live Search for
> > vista boot loader maxmem
> > )
> >
> > Based on an idea found after remembering a similar issue with IE
> > (ref. KB303399 - You Cannot Finish Installing or Upgrading Internet Explorer)
> >
> > I was actually thinking that perhaps a BIOS change might be possible
> > which also would be preferable to fiddling with chips. I didn't bother trying
> > to research that idea further after finding this /MAXMEM idea.
> >
> >
> > HTH
> >
> > Robert Aldwinckle
> > ---
> > </extract>
> >
> >
> >