Update KB931768

I am having a problem after installing update KB931768.

I am running Vista Home edition basic. IE7 opens and then quickley closes
....a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
IEFRAME.DLL. My computer returns to normal after performing a system restore.

Microsoft experts...please help!

Mary

--
Nothing else to say!

I have the exact same issue. This started this morning after last
night's auto update.

I am having the exact same problem with this update, but I'm running Windows
XP Pro Verson 2002 Service Pack 2. Any solutions?

"Mary Kaspar" wrote:

> I am having a problem after installing update KB931768.
>
> I am running Vista Home edition basic. IE7 opens and then quickley closes
> ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> IEFRAME.DLL. My computer returns to normal after performing a system restore.
>
> Microsoft experts...please help!
>
> Mary
>
> --
> Nothing else to say!

I had the same problem . what worked for me was uninstalling ie7 and going
back to ie6, then they ask you to install the same patch kb931768 for 6 as 7
do it then restart and then make sure everything works in ie6, then create a
restore point for safety, and reinstall ie7. this worked for me i hope it
works for you!!

"Julie Mae Reck" wrote:

> I am having the exact same problem with this update, but I'm running Windows
> XP Pro Verson 2002 Service Pack 2. Any solutions?
>
> "Mary Kaspar" wrote:
>
> > I am having a problem after installing update KB931768.
> >
> > I am running Vista Home edition basic. IE7 opens and then quickley closes
> > ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> > IEFRAME.DLL. My computer returns to normal after performing a system restore.
> >
> > Microsoft experts...please help!
> >
> > Mary
> >
> > --
> > Nothing else to say!

Good work, but this solution won't work for those of us who installed Vista
without having IE6 installed beforehand.

What we need is a solution from the big guys at MS to come up with a
workable update!

Help please!


--
Nothing else to say!


"donewell" wrote:

> I had the same problem . what worked for me was uninstalling ie7 and going
> back to ie6, then they ask you to install the same patch kb931768 for 6 as 7
> do it then restart and then make sure everything works in ie6, then create a
> restore point for safety, and reinstall ie7. this worked for me i hope it
> works for you!!
>
> "Julie Mae Reck" wrote:
>
> > I am having the exact same problem with this update, but I'm running Windows
> > XP Pro Verson 2002 Service Pack 2. Any solutions?
> >
> > "Mary Kaspar" wrote:
> >
> > > I am having a problem after installing update KB931768.
> > >
> > > I am running Vista Home edition basic. IE7 opens and then quickley closes
> > > ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> > > IEFRAME.DLL. My computer returns to normal after performing a system restore.
> > >
> > > Microsoft experts...please help!
> > >
> > > Mary
> > >
> > > --
> > > Nothing else to say!

I had the same problem and could not use IE7.0 (XP PRO) but system restore
did not work.... I did do add/remove and deleted this update and now my
browser works.

"Julie Mae Reck" wrote:

> I am having the exact same problem with this update, but I'm running Windows
> XP Pro Verson 2002 Service Pack 2. Any solutions?
>
> "Mary Kaspar" wrote:
>
> > I am having a problem after installing update KB931768.
> >
> > I am running Vista Home edition basic. IE7 opens and then quickley closes
> > ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> > IEFRAME.DLL. My computer returns to normal after performing a system restore.
> >
> > Microsoft experts...please help!
> >
> > Mary
> >
> > --
> > Nothing else to say!

How does one uninstall such an update?

"Ken Lewis" wrote:

> I had the same problem and could not use IE7.0 (XP PRO) but system restore
> did not work.... I did do add/remove and deleted this update and now my
> browser works.
>
> "Julie Mae Reck" wrote:
>
> > I am having the exact same problem with this update, but I'm running Windows
> > XP Pro Verson 2002 Service Pack 2. Any solutions?
> >
> > "Mary Kaspar" wrote:
> >
> > > I am having a problem after installing update KB931768.
> > >
> > > I am running Vista Home edition basic. IE7 opens and then quickley closes
> > > ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> > > IEFRAME.DLL. My computer returns to normal after performing a system restore.
> > >
> > > Microsoft experts...please help!
> > >
> > > Mary
> > >
> > > --
> > > Nothing else to say!

Go in your control panel to add or remove programs and scroll down to
internet explorer. It should show the update and give you the option to
remove.

"gshall" wrote:

> How does one uninstall such an update?
>
> "Ken Lewis" wrote:
>
> > I had the same problem and could not use IE7.0 (XP PRO) but system restore
> > did not work.... I did do add/remove and deleted this update and now my
> > browser works.
> >
> > "Julie Mae Reck" wrote:
> >
> > > I am having the exact same problem with this update, but I'm running Windows
> > > XP Pro Verson 2002 Service Pack 2. Any solutions?
> > >
> > > "Mary Kaspar" wrote:
> > >
> > > > I am having a problem after installing update KB931768.
> > > >
> > > > I am running Vista Home edition basic. IE7 opens and then quickley closes
> > > > ...a windows pops up asking if I want to save file NAVCANCL size 2.64KB From
> > > > IEFRAME.DLL. My computer returns to normal after performing a system restore.
> > > >
> > > > Microsoft experts...please help!
> > > >
> > > > Mary
> > > >
> > > > --
> > > > Nothing else to say!