From Microsoft Help/Support
Step 1: Download Microsoft Windows Installer CleanUp utility
=============================================
1. Visit the following link to download the utility:
http://download.microsoft.com/downlo...BD/msicuu2.exe
2. Save the file to the computer.
3. Install this tool on the computer.
Step 2: Remove MSXML software
=========================
1. Click Start -> (All) Programs -> Windows Installer Clean Up.
2. See if you can find MSXML software. If so, remove them.
3. Restart the computer.
After that, please try to reinstall MSXML 4.0 Service Pack 2 and MSXML 4.0
SP2 Security Update KB925672 and KB927978.
Step 3: Reinstall MSXML 4.0 Service Pack 2
================================
1. Please download MSXML 4.0 Service Pack 2 and the related updates from the
following links and save them to the Desktop.
MSXML 4.0 Service Pack 2
http://download.microsoft.com/downlo...629c/msxml.msi
MSXML 4.0 SP2 Security Update (KB936181)
http://download.microsoft.com/downlo...936181-enu.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save them to the Desktop.
3. After downloading the MSXML 4.0 Service Pack 2 setup file and its updates
on to the Desktop, please double-click the files to manually install them one
by one.
--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question:
http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"RayGo1975" <> wrote in message
news:2C3172A3-A0F9-456A-8ABA-...
|I just found something by doing a search on KB936181, it says the following:
| Uninstall the Parser (MSXML 6.0 Parser (KB933579)),
| Uninstalled the MSXML 4.0 SP2 (KB936181)
| Uninstall the MSXML 4.0 SP2 (KB927978)- [the previous Version]
| If you have the previous KB936181 in Add/Remove you must uninstall this
| otherwise you may have the same problem again.
|
| Restart computer,
| Then use auto-update to update the (KB936181)
|
| This leads me to another question, where do I go to do the uninstalls? These
| are not listed in add/remove programs (yes I checked "show updates").
|
| I will keep looking for answers.
|
| "RayGo1975" wrote:
|
| > I have a HP Pavilion DV5000 running Windows XP Professional SP2.
| > The problem I have is that every time I shutdown it says that there is 1
| > update to install, it has been doing this since February 1, 2008.
| > I went to the Microsoft web pages and found an article on how to diagnose
| > and fix this, but no luck. I then opened a case with HP support using their
| > chat function. Basically they had me uninstall HP Help and Support and
| > install Microsoft's Help and Support, so they where useless.
| > What I have done to try to fix this is the following:
| > 1: Gone to Review your Update History off of the Microsoft web pages and it
| > shows that KB936181 has been installed every time I shut down successfully.
| > 2: downloaded the patch from Microsoft and installed it manually in normal
| > mode.
| > 3: Tried to install the patch in safe mode. This did not work, I did not
| > write the message down but there was something that it needed that was not
| > running.
| > I would do a search on Google but I have no idea what to search for.
| > Any help would be greatly appreciated.
| > Note: This update was successfully installed on my laptop back in August of
| > 2007 when it was first released by Microsoft.
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