Update KB937287 fails on Vista Business, 32 bit

The automatic update successfully installed about 13 updates but this one
does not install. The error code associated with it is 80080005. When I
click on the link for the help file I am presented with a list of 24 options,
each with a different error code which is not 8008005. I see there is a
problem with the 64bit version but cannot see any reference to one which
affects my computer.

Any advice appreciated.

Viv

Do a manual install
http://www.microsoft.com/downloads/d...displaylang=en

You must restart the computer after you apply this update.

"Viv" wrote:

> The automatic update successfully installed about 13 updates but this one
> does not install. The error code associated with it is 80080005. When I
> click on the link for the help file I am presented with a list of 24 options,
> each with a different error code which is not 8008005. I see there is a
> problem with the 64bit version but cannot see any reference to one which
> affects my computer.
>
> Any advice appreciated.
>
> Viv

Thanks for the suggestion. I managed to find the page to download the 32bit
version, (your link was to the 64 bit version).

When I run this it gets to the 'Searching for updates...' stage and does not
go any further, even if I wait 30 minutes. If I click on the cancel button
nothing happens so I have to use Task Manager to kill this process.

What is wrong with this update?

Viv



"TaurArian" wrote:

> Do a manual install -
> http://www.microsoft.com/downloads/d...displaylang=en
>
> You must restart the computer after you apply this update.
>
> "Viv" wrote:
>
> > The automatic update successfully installed about 13 updates but this one
> > does not install. The error code associated with it is 80080005. When I
> > click on the link for the help file I am presented with a list of 24 options,
> > each with a different error code which is not 8008005. I see there is a
> > problem with the 64bit version but cannot see any reference to one which
> > affects my computer.
> >
> > Any advice appreciated.
> >
> > Viv

Well, here's a question to TaurAian:

I got error code 80070570 on Vista update 938371.

I have install all the other updates in two passes.

I have tried to install this update individually, after rebooting.

Should I try to manally install this one??

I should add that the update process seemed stalled last night and I killed
it and restarted wndows update. Could that be part of the problem???


"TaurArian" wrote:

> Do a manual install -
> http://www.microsoft.com/downloads/d...displaylang=en
>
> You must restart the computer after you apply this update.
>
> "Viv" wrote:
>
> > The automatic update successfully installed about 13 updates but this one
> > does not install. The error code associated with it is 80080005. When I
> > click on the link for the help file I am presented with a list of 24 options,
> > each with a different error code which is not 8008005. I see there is a
> > problem with the 64bit version but cannot see any reference to one which
> > affects my computer.
> >
> > Any advice appreciated.
> >
> > Viv

I hope you expertise can help....

I'm having no luck with update 938297 and am getting error 80070570.

I have tried to install individually, after all my reboots, to no avail.


"TaurArian" wrote:

> Do a manual install -
> http://www.microsoft.com/downloads/d...displaylang=en
>
> You must restart the computer after you apply this update.
>
> "Viv" wrote:
>
> > The automatic update successfully installed about 13 updates but this one
> > does not install. The error code associated with it is 80080005. When I
> > click on the link for the help file I am presented with a list of 24 options,
> > each with a different error code which is not 8008005. I see there is a
> > problem with the 64bit version but cannot see any reference to one which
> > affects my computer.
> >
> > Any advice appreciated.
> >
> > Viv

I am having the exact same problem as Viv, and am seeking answers. I am
using Vista Home Basic (32 bit).

Howarddy, your problems appear to be different than Vivs (and mine); perhaps
you should start a new thread. Respectfully-joho

"howarddy" wrote:

> I hope you expertise can help....
>
> I'm having no luck with update 938297 and am getting error 80070570.
>
> I have tried to install individually, after all my reboots, to no avail.
>
>
> "TaurArian" wrote:
>
> > Do a manual install -
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > You must restart the computer after you apply this update.
> >
> > "Viv" wrote:
> >
> > > The automatic update successfully installed about 13 updates but this one
> > > does not install. The error code associated with it is 80080005. When I
> > > click on the link for the help file I am presented with a list of 24 options,
> > > each with a different error code which is not 8008005. I see there is a
> > > problem with the 64bit version but cannot see any reference to one which
> > > affects my computer.
> > >
> > > Any advice appreciated.
> > >
> > > Viv

Viv,

0x80080005 CO_E_Server_Exec_Failure
The requested operation could not be completed due to a file system
limitation.


Please download the 32 Bit version of the update once more from here:
http://catalog.update.microsoft.com/v7/site/Home.aspx

In the Search field type in KB937287
Click Search
Click the Add sign next to " Update for Windows Vista (KB937287) "
Click ' view basket (1) ' under Search
Click the Download button

Save KB937287, do NOT run it yet.
When the download is complete close IE and any other open programs.
Install KB937287 by *right* clicking it and choosing ' Run as
Administrator '.
Did that get it installed ?

If not, please post the WindowsUpdate.log located in the WINDOWS
directory [folder]. Enter this in the Start Search field windowsupdate.log
Click Search, or, click Start > Run > type in

%windir%\windowsupdate.log
Click OK or press Enter

Start at the bottom of the log and work your way back up until you find
an entry with a FATAL error in it.
Copy and paste the entire section of the log that contains FATAL in it
into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Viv wrote:
> Thanks for the suggestion. I managed to find the page to download the 32bit
> version, (your link was to the 64 bit version).
>
> When I run this it gets to the 'Searching for updates...' stage and does not
> go any further, even if I wait 30 minutes. If I click on the cancel button
> nothing happens so I have to use Task Manager to kill this process.
>
> What is wrong with this update?
>
> Viv
>
>
>
> "TaurArian" wrote:
>
>
>>Do a manual install -
>>http://www.microsoft.com/downloads/d...displaylang=en
>>
>>You must restart the computer after you apply this update.
>>
>>"Viv" wrote:
>>
>>
>>>The automatic update successfully installed about 13 updates but this one
>>>does not install. The error code associated with it is 80080005. When I
>>>click on the link for the help file I am presented with a list of 24 options,
>>>each with a different error code which is not 8008005. I see there is a
>>>problem with the 64bit version but cannot see any reference to one which
>>>affects my computer.
>>>
>>>Any advice appreciated.
>>>
>>>Viv

joho,

Please see my reply to Viv. Advise ' howarddy ' to start his own thread
as joho has also suggested. Thanks.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



joho wrote:

> I am having the exact same problem as Viv, and am seeking answers. I am
> using Vista Home Basic (32 bit).
>
> Howarddy, your problems appear to be different than Vivs (and mine); perhaps
> you should start a new thread. Respectfully-joho
>
> "howarddy" wrote:
>
>
>>I hope you expertise can help....
>>
>>I'm having no luck with update 938297 and am getting error 80070570.
>>
>>I have tried to install individually, after all my reboots, to no avail.
>>
>>
>>"TaurArian" wrote:
>>
>>
>>>Do a manual install -
>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>
>>>You must restart the computer after you apply this update.
>>>
>>>"Viv" wrote:
>>>
>>>
>>>>The automatic update successfully installed about 13 updates but this one
>>>>does not install. The error code associated with it is 80080005. When I
>>>>click on the link for the help file I am presented with a list of 24 options,
>>>>each with a different error code which is not 8008005. I see there is a
>>>>problem with the 64bit version but cannot see any reference to one which
>>>>affects my computer.
>>>>
>>>>Any advice appreciated.
>>>>
>>>>Viv

Thanks, I managed to resolve the problem before your post. It looks as if
some updates were not completely installed, (although I had rebooted when
asked to), as re-booting one more time finished installing the updates. Then
doing a manual install worked. Thanks to all who have offered suggested
solutions.

Viv


"MowGreen [MVP]" wrote:

> Viv,
>
> 0x80080005 CO_E_Server_Exec_Failure
> The requested operation could not be completed due to a file system
> limitation.
>
>
> Please download the 32 Bit version of the update once more from here:
> http://catalog.update.microsoft.com/v7/site/Home.aspx
>
> In the Search field type in KB937287
> Click Search
> Click the Add sign next to " Update for Windows Vista (KB937287) "
> Click ' view basket (1) ' under Search
> Click the Download button
>
> Save KB937287, do NOT run it yet.
> When the download is complete close IE and any other open programs.
> Install KB937287 by *right* clicking it and choosing ' Run as
> Administrator '.
> Did that get it installed ?
>
> If not, please post the WindowsUpdate.log located in the WINDOWS
> directory [folder]. Enter this in the Start Search field windowsupdate.log
> Click Search, or, click Start > Run > type in
>
> %windir%\windowsupdate.log
> Click OK or press Enter
>
> Start at the bottom of the log and work your way back up until you find
> an entry with a FATAL error in it.
> Copy and paste the entire section of the log that contains FATAL in it
> into your reply, please.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Viv wrote:
> > Thanks for the suggestion. I managed to find the page to download the 32bit
> > version, (your link was to the 64 bit version).
> >
> > When I run this it gets to the 'Searching for updates...' stage and does not
> > go any further, even if I wait 30 minutes. If I click on the cancel button
> > nothing happens so I have to use Task Manager to kill this process.
> >
> > What is wrong with this update?
> >
> > Viv
> >
> >
> >
> > "TaurArian" wrote:
> >
> >
> >>Do a manual install -
> >>http://www.microsoft.com/downloads/d...displaylang=en
> >>
> >>You must restart the computer after you apply this update.
> >>
> >>"Viv" wrote:
> >>
> >>
> >>>The automatic update successfully installed about 13 updates but this one
> >>>does not install. The error code associated with it is 80080005. When I
> >>>click on the link for the help file I am presented with a list of 24 options,
> >>>each with a different error code which is not 8008005. I see there is a
> >>>problem with the 64bit version but cannot see any reference to one which
> >>>affects my computer.
> >>>
> >>>Any advice appreciated.
> >>>
> >>>Viv
>

joho,

Try re-booting again. If you have the same problem as I did then it is
caused by a previous update not finishing completely so re-booting allows the
installation to complete and you can then manually, (or possibly
automatically), run the installation for 937287 again successfully.

Good luck, I hope you solve the problem.

Viv


"joho" wrote:

> I am having the exact same problem as Viv, and am seeking answers. I am
> using Vista Home Basic (32 bit).
>
> Howarddy, your problems appear to be different than Vivs (and mine); perhaps
> you should start a new thread. Respectfully-joho
>
> "howarddy" wrote:
>
> > I hope you expertise can help....
> >
> > I'm having no luck with update 938297 and am getting error 80070570.
> >
> > I have tried to install individually, after all my reboots, to no avail.
> >
> >
> > "TaurArian" wrote:
> >
> > > Do a manual install -
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > > You must restart the computer after you apply this update.
> > >
> > > "Viv" wrote:
> > >
> > > > The automatic update successfully installed about 13 updates but this one
> > > > does not install. The error code associated with it is 80080005. When I
> > > > click on the link for the help file I am presented with a list of 24 options,
> > > > each with a different error code which is not 8008005. I see there is a
> > > > problem with the 64bit version but cannot see any reference to one which
> > > > affects my computer.
> > > >
> > > > Any advice appreciated.
> > > >
> > > > Viv