Update KB939653 won't install.

Every time I try to install the update for KB939653, it fails with error code
0x80073712. Searching for this error code, I get KB931712 which tells me to
delete the HKLM\COMPOENENTS\StoreDirty value from the registry. However,
this value does not exist. And, my "Windows Features" dialog box is NOT
empty, anyway...

It appears that it simply will not download this update (KB939653),
according to the WindowsUpdate.log file. So how do I manually download and
install this update? Or is that even possible?

Thanks for any info you can provide,
Laurence MacNeill
Mableton, Georgia, USA

Windows version?

The "Windows Features" dialog box is empty in Windows Vista, or you receive
an error message that includes the following code when you try to use
Windows Update: "0x80073712":
http://support.microsoft.com/kb/931712
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


LMacNeill wrote:
> Every time I try to install the update for KB939653, it fails with error
> code 0x80073712. Searching for this error code, I get KB931712 which
> tells
> me to delete the HKLM\COMPOENENTS\StoreDirty value from the registry.
> However, this value does not exist. And, my "Windows Features" dialog box
> is NOT empty, anyway...
>
> It appears that it simply will not download this update (KB939653),
> according to the WindowsUpdate.log file. So how do I manually download
> and
> install this update? Or is that even possible?

"PA Bear" wrote:

> Windows version?

Sorry -- it's Windows Vista Home Premium (64-bit).

>
> The "Windows Features" dialog box is empty in Windows Vista, or you receive
> an error message that includes the following code when you try to use
> Windows Update: "0x80073712":
> http://support.microsoft.com/kb/931712

Yeah, that's the KB article I mentioned -- the one that wants me to delete
the non-existent registry entry. Can't delete something that's not there, so
obviously that KB article will not solve my problem. :-)

Any other suggestions?

Thanks,
Laurence MacNeill
Mableton, Georgia, USA

LMacNeill wrote:
>> Windows version?
>
> Sorry -- it's Windows Vista Home Premium (64-bit).
>
>> The "Windows Features" dialog box is empty in Windows Vista, or you
>> receive
>> an error message that includes the following code when you try to use
>> Windows Update: "0x80073712":
>> http://support.microsoft.com/kb/931712
>
> Yeah, that's the KB article I mentioned -- the one that wants me to delete
> the non-existent registry entry. Can't delete something that's not there,
> so obviously that KB article will not solve my problem.

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/