Update KB950749 and Error Code Dx80070005

I'm new to computers and this group. I have Windows XP Pro with automatic
update set. Automatic Update KB950749 failed to install today and yesterday.
When I click the "failed" icon, I get error code Dx80070005. I see there are
options to find out what is wrong - but when I try these I run into dead
ends. For example, I see in one spot that there is no Microsoft charge for
update issues - but elsewhere I get the message that my computer is not
eligible for this and that there will be a $59 charge. I encountered other
frustrations.

Is there an easy answer to my problem?

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

See if you can install it manually:
http://www.microsoft.com/downloads/d...0-c5463a95bcff

> ... I see in one spot that there is no Microsoft charge for
> update issues - but elsewhere I get the message that my computer is not
> eligible for this and that there will be a $59 charge. I encountered other
> frustrations.

<QP>
How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

You can also obtain instant access to unlimited no-charge e-mail support or
to unlimited individual chat support by visiting the following Microsoft Web
site: http://support.microsoft.com/oas/def...spx?&prid=7552
</QP>
Source: http://support.microsoft.com/kb/950749

If you state your problem clearly and ask no other questions, support is
free.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


RoyBon wrote:
> I'm new to computers and this group. I have Windows XP Pro with automatic
> update set. Automatic Update KB950749 failed to install today and
> yesterday.
> When I click the "failed" icon, I get error code Dx80070005. I see there
> are
> options to find out what is wrong - but when I try these I run into dead
> ends. For example, I see in one spot that there is no Microsoft charge for
> update issues - but elsewhere I get the message that my computer is not
> eligible for this and that there will be a $59 charge. I encountered other
> frustrations.
>
> Is there an easy answer to my problem?