Hello Geri,
Test with this diagnose test,
<http://www.microsoft.com/genuine/diag/>
Please follow the link ftom this post
http://www.microsoft.com/communities...3-7d1be819b648
For the benefit of the community reading this post, please rate the pºst.
I hope this post is helpful.
Let us know how it works ºut.
- -- ---
http://www.microsoft.com/communities...a-49849a06e919
"Geri O" wrote:
> I'm very sorry if this has been covered, but I've searched until I'm blue in
> the face for this particular topic. This is a new Gateway notebook
> (refurbished, actually) with XP Media Edition. 43 updates have downloaded,
> but they will not install. There is no error message. When I power the
> computer down, I get the "Installing updates, do not turn the computer off"
> message. No matter how long I let the computer sit in this state, the message
> is still "Installing 1 of 43 updates". Eventually, I have to power down the
> computer. And this continues to happen. Thanx for any help or directions to
> find the fix. Yes, I'd love to think I could find it on my own, but this has
> been going on for 3 days now. I have a version of XP Pro from my old,
> deceased computer that I may upgrade to in the meantime.
>
> Geri O