Update not working error 80240038

My windows update is not working i have search and tried differnet methods to
get it to work.
the same code 80240038 comes up for windows defender when searching for
updates.

I am now getting viruses on my system through internet explorer. help

I am running windows Vista with AVg antivirus and zone alarm firewall.

I am also having problems with updating? get same error message? I have no
viruses as yet, I am also running AVG with no probs? "why cant I access
updates???

"maggiev80" wrote:

> My windows update is not working i have search and tried differnet methods to
> get it to work.
> the same code 80240038 comes up for windows defender when searching for
> updates.
>
> I am now getting viruses on my system through internet explorer. help
>
> I am running windows Vista with AVg antivirus and zone alarm firewall.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net



maggiev80 wrote:
> My windows update is not working i have search and tried differnet methods
> to get it to work.
> the same code 80240038 comes up for windows defender when searching for
> updates.
>
> I am now getting viruses on my system through internet explorer. help
>
> I am running windows Vista with AVg antivirus and zone alarm firewall.