Update for Outlook Express 6 Service Pack 1 KB837009

Please can someone help me - I have been trying for ages to download
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
It seems to download o.k but never installs and shows as outstanding when I
scan for updates again.

Not sure what to do! any advice would be greatly appreciated.

Thanks for your help - Claire

Windows version?

OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
displayed here?

Is 'Outlook Express - Q823353' found in Add/Remove Programs?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


clm74 wrote:
> Please can someone help me - I have been trying for ages to download
> Cumulative Security Update for Outlook Express 6 Service Pack 1
> (KB837009). It seems to download o.k but never installs and shows as
> outstanding when I scan for updates again.
>
> Not sure what to do! any advice would be greatly appreciated.
>
> Thanks for your help - Claire

More information required:

On the WU Website, select your history of updates – now click on failed update (red mark) and see if
there is an error code.
If there is an error code, write it down and post back or in the alternative, do a search for the
error code.

You Cannot Install Some Updates or Programs
http://support.microsoft.com/kb/822798

--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527




"clm74" <.> wrote in message
news:1F8351CD-9631-4C7B-856B-...
> Please can someone help me - I have been trying for ages to download
> Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
> It seems to download o.k but never installs and shows as outstanding when I
> scan for updates again.
>
> Not sure what to do! any advice would be greatly appreciated.
>
> Thanks for your help - Claire

Having checked the installation history the status is showing as successful
so I am at a bit of a loss as to what to do now.

p.s I am on windows ME
--
Thanks for your help - Claire


"TaurArian [MS-MVP]" wrote:

> More information required:
>
> On the WU Website, select your history of updates – now click on failed update (red mark) and see if
> there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a search for the
> error code.
>
> You Cannot Install Some Updates or Programs
> http://support.microsoft.com/kb/822798
>
> --
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>
>
>
>
> "clm74" <.> wrote in message
> news:1F8351CD-9631-4C7B-856B-...
> > Please can someone help me - I have been trying for ages to download
> > Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
> > It seems to download o.k but never installs and shows as outstanding when I
> > scan for updates again.
> >
> > Not sure what to do! any advice would be greatly appreciated.
> >
> > Thanks for your help - Claire
>
>

Hi

I am on windows ME

OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> displayed here? - Not sure where to find this information

> Is 'Outlook Express - Q823353' found in Add/Remove Programs? - NO



"PA Bear" wrote:

> Windows version?
>
> OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> displayed here?
>
> Is 'Outlook Express - Q823353' found in Add/Remove Programs?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
>
> clm74 wrote:
> > Please can someone help me - I have been trying for ages to download
> > Cumulative Security Update for Outlook Express 6 Service Pack 1
> > (KB837009). It seems to download o.k but never installs and shows as
> > outstanding when I scan for updates again.
> >
> > Not sure what to do! any advice would be greatly appreciated.
> >
> > Thanks for your help - Claire
>
>

CrystalBall© sez:

Clear History, delete Cookies and delete Temporary Internet Files (including
offline files) via IE: Tools > Options > General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/d...displaylang=en

[ Optional: 2. Restart the computer in Safe Mode. (During the reboot, keep
pressing the F8 key until the Windows Startup menu appears > Choose Safe
Mode > Enter.) ]

3. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) > press
ENTER

5. Close the command window.

6. Reboot [into Windows] and check in at Windows Update to see if the
problem persists.
--
~PA Bear


clm74 wrote:
> I am on windows ME
>
> OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> > displayed here? - Not sure where to find this information
>
> > Is 'Outlook Express - Q823353' found in Add/Remove Programs? - NO
>
>
>
> "PA Bear" wrote:
>
> > Windows version?
> >
> > OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> > displayed here?
> >
> > Is 'Outlook Express - Q823353' found in Add/Remove Programs?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> >
> > clm74 wrote:
> > > Please can someone help me - I have been trying for ages to download
> > > Cumulative Security Update for Outlook Express 6 Service Pack 1
> > > (KB837009). It seems to download o.k but never installs and shows as
> > > outstanding when I scan for updates again.
> > >
> > > Not sure what to do! any advice would be greatly appreciated.
> > >
> > > Thanks for your help - Claire

See PA Bear's posting.

Have you checked for spyware or done a virus check lately?
Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot



--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527




"clm74" <.> wrote in message
news:780F32B6-373D-4BE9-B302-...
> Having checked the installation history the status is showing as successful
> so I am at a bit of a loss as to what to do now.
>
> p.s I am on windows ME
> --
> Thanks for your help - Claire
>
>
> "TaurArian [MS-MVP]" wrote:
>
>> More information required:
>>
>> On the WU Website, select your history of updates – now click on failed update (red mark) and see
>> if
>> there is an error code.
>> If there is an error code, write it down and post back or in the alternative, do a search for the
>> error code.
>>
>> You Cannot Install Some Updates or Programs
>> http://support.microsoft.com/kb/822798
>>
>> --
>> ===========================
>> TaurArian [MS-MVP] 2005-2006
>> ===========================
>> http://www.dts-l.org/goodpost.htm
>> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>>
>>
>>
>>
>> "clm74" <.> wrote in message
>> news:1F8351CD-9631-4C7B-856B-...
>> > Please can someone help me - I have been trying for ages to download
>> > Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
>> > It seems to download o.k but never installs and shows as outstanding when I
>> > scan for updates again.
>> >
>> > Not sure what to do! any advice would be greatly appreciated.
>> >
>> > Thanks for your help - Claire
>>
>>

Yes have done virus check with PC-Cillin Internet Security 12 and also
spyware Ad-Aware SE & Spybot.

Thanks

"TaurArian [MS-MVP]" wrote:

> See PA Bear's posting.
>
> Have you checked for spyware or done a virus check lately?
> Spyware Programs links:-
> www.lavasoftusa.com Ad-Aware
> www.security.kolla.de Spybot
>
>
>
> --
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>
>
>
>
> "clm74" <.> wrote in message
> news:780F32B6-373D-4BE9-B302-...
> > Having checked the installation history the status is showing as successful
> > so I am at a bit of a loss as to what to do now.
> >
> > p.s I am on windows ME
> > --
> > Thanks for your help - Claire
> >
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> >> More information required:
> >>
> >> On the WU Website, select your history of updates – now click on failed update (red mark) and see
> >> if
> >> there is an error code.
> >> If there is an error code, write it down and post back or in the alternative, do a search for the
> >> error code.
> >>
> >> You Cannot Install Some Updates or Programs
> >> http://support.microsoft.com/kb/822798
> >>
> >> --
> >> ===========================
> >> TaurArian [MS-MVP] 2005-2006
> >> ===========================
> >> http://www.dts-l.org/goodpost.htm
> >> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> >>
> >>
> >>
> >>
> >> "clm74" <.> wrote in message
> >> news:1F8351CD-9631-4C7B-856B-...
> >> > Please can someone help me - I have been trying for ages to download
> >> > Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
> >> > It seems to download o.k but never installs and shows as outstanding when I
> >> > scan for updates again.
> >> >
> >> > Not sure what to do! any advice would be greatly appreciated.
> >> >
> >> > Thanks for your help - Claire
> >>
> >>
>
>

And the suggested fix I posted the other day...?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

clm74 wrote:
> Yes have done virus check with PC-Cillin Internet Security 12 and also
> spyware Ad-Aware SE & Spybot.
>
> Thanks
>
> "TaurArian [MS-MVP]" wrote:
>
> > See PA Bear's posting.
> >
> > Have you checked for spyware or done a virus check lately?
> > Spyware Programs links:-
> > www.lavasoftusa.com Ad-Aware
> > www.security.kolla.de Spybot
> >
> >
> >
> > --
> > ===========================
> > TaurArian [MS-MVP] 2005-2006
> > ===========================
> > http://www.dts-l.org/goodpost.htm
> > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> >
> >
> >
> >
> > "clm74" <.> wrote in message
> > news:780F32B6-373D-4BE9-B302-...
> > > Having checked the installation history the status is showing as
> > > successful so I am at a bit of a loss as to what to do now.
> > >
> > > p.s I am on windows ME
> > > --
> > > Thanks for your help - Claire
> > >
> > >
> > > "TaurArian [MS-MVP]" wrote:
> > >
> > > > More information required:
> > > >
> > > > On the WU Website, select your history of updates â?" now click on
> > > > failed update (red mark) and see if
> > > > there is an error code.
> > > > If there is an error code, write it down and post back or in the
> > > > alternative, do a search for the error code.
> > > >
> > > > You Cannot Install Some Updates or Programs
> > > > http://support.microsoft.com/kb/822798
> > > >
> > > > --
> > > > ===========================
> > > > TaurArian [MS-MVP] 2005-2006
> > > > ===========================
> > > > http://www.dts-l.org/goodpost.htm
> > > > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> > > >
> > > >
> > > >
> > > >
> > > > "clm74" <.> wrote in message
> > > > news:1F8351CD-9631-4C7B-856B-...
> > > > > Please can someone help me - I have been trying for ages to
> > > > > download Cumulative Security Update for Outlook Express 6 Service
> > > > > Pack 1 (KB837009). It seems to download o.k but never installs
> > > > > and shows as outstanding when I scan for updates again.
> > > > >
> > > > > Not sure what to do! any advice would be greatly appreciated.
> > > > >
> > > > > Thanks for your help - Claire

Hello again

I have done what you suggested but I get the following error message
'Outlook Express 6.0 Serivce Pack 1 needs to be installed for this update' -
any ideas on how to go about this?

Thanks v much

"PA Bear" wrote:

> CrystalBall© sez:
>
> Clear History, delete Cookies and delete Temporary Internet Files (including
> offline files) via IE: Tools > Options > General, then...
>
> 1. Download the Cumulative Security Update for Outlook Express 6 Service
> Pack 1 (KB837009; all OSS) from the following link, saving it to your
> Desktop:
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> [ Optional: 2. Restart the computer in Safe Mode. (During the reboot, keep
> pressing the F8 key until the Windows Startup menu appears > Choose Safe
> Mode > Enter.) ]
>
> 3. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
> directory of drive C; assumes drive C is the boot drive)
>
> 4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) > press
> ENTER
>
> 5. Close the command window.
>
> 6. Reboot [into Windows] and check in at Windows Update to see if the
> problem persists.
> --
> ~PA Bear
>
>
> clm74 wrote:
> > I am on windows ME
> >
> > OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> > > displayed here? - Not sure where to find this information
> >
> > > Is 'Outlook Express - Q823353' found in Add/Remove Programs? - NO
> >
> >
> >
> > "PA Bear" wrote:
> >
> > > Windows version?
> > >
> > > OE Help > About > Files: What versions of MSOE.DLL and INETCOMM.DLL are
> > > displayed here?
> > >
> > > Is 'Outlook Express - Q823353' found in Add/Remove Programs?
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> > >
> > >
> > > clm74 wrote:
> > > > Please can someone help me - I have been trying for ages to download
> > > > Cumulative Security Update for Outlook Express 6 Service Pack 1
> > > > (KB837009). It seems to download o.k but never installs and shows as
> > > > outstanding when I scan for updates again.
> > > >
> > > > Not sure what to do! any advice would be greatly appreciated.
> > > >
> > > > Thanks for your help - Claire
>
>