update problems for xp pro

I keep getting this message ever since the windows
updates changed their look. It happens whenever I try to
update.

[Error number: 0x80072EE2]
Windows Update has encountered an error and cannot
display the requested page. You may find the following
resources helpful in resolving the problem:


Unfortunately the resources were not able to help me.


thank you....Andre

"Andre" wrote:

> I keep getting this message ever since the windows
> updates changed their look. It happens whenever I try to
> update.
>
> [Error number: 0x80072EE2]
> Windows Update has encountered an error and cannot
> display the requested page. You may find the following
> resources helpful in resolving the problem:
>
>
> Unfortunately the resources were not able to help me.
>
>
> thank you....Andre
>
>

Andre wrote:
> I keep getting this message ever since the windows
> updates changed their look. It happens whenever I try to
> update.
>
> [Error number: 0x80072EE2]
> Windows Update has encountered an error and cannot
> display the requested page. You may find the following
> resources helpful in resolving the problem:
>
>
> Unfortunately the resources were not able to help me.
>
>
> thank you....Andre
Hello Andre,
The 72ee2 error translates to Error-Internet-timeout The request has timed out.

Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
Do you have Norton Internet Security?

Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

You may get to the windows update site, but yet a setting in IE could be the blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
If this box is empty, add at least one language -- your usual national language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
You may note, if the discussion bar is active, it would appear near the bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :
Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab
Click on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be clear or un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

https://v4.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

Click OK.
Apply changes, then try Windows Update again.
- - - -

As a temporary measure, type in or click this HTTPS address
https://v4.windowsupdate.microsoft.com

For Windows XP Service Pack 2 systems, substitute v5 for v4 above.
--
Maurice N
MVP Windows - Shell / User
-----

I ran through all of the steps suggested and still Windows Update does not
work.

I still get the same message "Windows Update has encountered an error and
cannot display the requested page. ...."

"Maurice N ~ MVP" wrote:

> Andre wrote:
> > I keep getting this message ever since the windows
> > updates changed their look. It happens whenever I try to
> > update.
> >
> > [Error number: 0x80072EE2]
> > Windows Update has encountered an error and cannot
> > display the requested page. You may find the following
> > resources helpful in resolving the problem:
> >
> >
> > Unfortunately the resources were not able to help me.
> >
> >
> > thank you....Andre
> Hello Andre,
> The 72ee2 error translates to Error-Internet-timeout The request has timed out.
>
> Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
> Do you have Norton Internet Security?
>
> Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)
>
> You may get to the windows update site, but yet a setting in IE could be the blocker.
> Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.
>
> 1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
> If this box is empty, add at least one language -- your usual national language.
> If you happen to have 2 or more, move English up on this list.
>
> 2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
> Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
> You may note, if the discussion bar is active, it would appear near the bottom of IE window.
>
> 3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)
>
> These are "some" of the items that I do have CHECKed (selected):
> Under HTTP 1.1 settings --
> Use HTTP 1.1 (ON / Selected)
> + Enable / check to use HTTP 1.1 with proxy servers **** <<----
>
> and under Security :
> Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )
>
> Use SSL 2.0 (ON / selected)
> Use SSL 3.0 (ON)
>
> 4. Internet Explorer > Tools > Internet Options > Connections Tab
> Click on LAN Settings > * Uncheck* the Automatically detect settings.
> Make sure _no other_ settings on this screen are enabled.
>
> 5. Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
> Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
> (e.g. You want that to be clear or un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --
>
> type
> http://www.download.windowsupdate.com (click Add)
>
> http://v4.windowsupdate.microsoft.com
>
> https://v4.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> http://download.windowsupdate.com
>
> Click OK.
> Apply changes, then try Windows Update again.
> - - - -
>
> As a temporary measure, type in or click this HTTPS address
> https://v4.windowsupdate.microsoft.com
>
> For Windows XP Service Pack 2 systems, substitute v5 for v4 above.
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

FCT wrote:
> I ran through all of the steps suggested and still Windows Update
> does not work.
>
> I still get the same message "Windows Update has encountered an error
> and cannot display the requested page. ...."
>
On your C drive (that's usually the case. If you have multi-boot setup, you'll know where to look).
Your Windows is either at C:\Windows or C:\WINNT (like Pete).
Then if it is V4 of Windows Update, look for file Windows Update.log (space after *s* , before *U*)
For V5, no space WindowsUpdate.log

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.
--
Maurice N
MVP Windows - Shell / User
-----

>-----Original Message-----
>
>
>"Andre" wrote:
>
>> I keep getting this message ever since the windows
>> updates changed their look. It happens whenever I try
to
>> update.
>>
>> [Error number: 0x80072EE2]
>> Windows Update has encountered an error and cannot
>> display the requested page. You may find the following
>> resources helpful in resolving the problem:
>>
>>
>> Unfortunately the resources were not able to help me.
>>
>>
>> thank you....Andre
>>
>>
>.Sorry I'm not able to read your response.
>

I tried what you suggested but still get the same error.
>-----Original Message-----
>Try this! I just posted this in the Technet group...
>
>
>Finally figured it out. There seems to be a change in
the design (flaw if
>you ask me) of Windows Update v5. It seems to be timing
out too soon for
>those using a proxy in IE (both http and socks). It then
seems to be looking
>at a WinHTTP proxy setting in the registry for a proxy
server as a backup.
>Set the following registry key which WUv5 seems to be
using I guess as a
>backup. Unfortunately this setting must be an HTTP proxy
as it does not
>accept "SOCKS=".
>
>http://v5.windowsupdate.microsoft.co...sumer/showarti
cle.aspx?articleid=26&ln=en0
>
>To summerize, from a cmd line:
>
>-- proxycfg -p <proxy server>:<proxy port>
>
>-- use just "proxycfg" again to verify the change.
>
>-- net stop wuauserv (the Automatic Update
service)
>
>-- net start wuauserv
>
>
>Run Windows Update again and you will now see it works
fine.
>
>
>
>
>"Andre" wrote:
>
>> I keep getting this message ever since the windows
>> updates changed their look. It happens whenever I try
to
>> update.
>>
>> [Error number: 0x80072EE2]
>> Windows Update has encountered an error and cannot
>> display the requested page. You may find the following
>> resources helpful in resolving the problem:
>>
>>
>> Unfortunately the resources were not able to help me.
>>
>>
>> thank you....Andre
>>
>>
>.
>

Maurice,

Here are the results of windows.update.log

2004-08-26 20:31:14-0400 836 740 REPORT EVENT:
{AD9CB2EB-1A27-4977-BA13-E74BDC084C0A} 38 2004-08-26
20:31:09-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2





"Maurice N ~ MVP" <> wrote in message news:<>...
> FCT wrote:
> > I ran through all of the steps suggested and still Windows Update
> > does not work.
> >
> > I still get the same message "Windows Update has encountered an error
> > and cannot display the requested page. ...."
> >
> On your C drive (that's usually the case. If you have multi-boot
> setup, you'll know where to look).
> Your Windows is either at C:\Windows or C:\WINNT (like Pete).
> Then if it is V4 of Windows Update, look for file Windows Update.log
> (space after *s* , before *U*)
> For V5, no space WindowsUpdate.log
>
> Use Notepad or Wordpad to open & view contents. Scan down to the very
> bottom. Copy the set of lines for that last session-date & paste back
> into a reply in here.

Andre wrote:
> Maurice,
>
> Here are the results of windows.update.log
>
> 2004-08-26 20:31:14-0400 836 740 REPORT EVENT:
> {AD9CB2EB-1A27-4977-BA13-E74BDC084C0A} 38 2004-08-26
> 20:31:09-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0
> 80072ee2 AutomaticUpdates Failure Software Synchronization Error:
> Agent failed detecting with reason: 0x80072ee2
>
This error means "the request has timed out". You need to see what could be "holding things up" from your side.
Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
Do you have Norton Internet Security?

Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

You may get to the windows update site, but yet a setting in IE could be the blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
If this box is empty, add at least one language -- your usual national language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
You may note, if the discussion bar is active, it would appear near the bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :
Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab
Click on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be clear or un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

https://v4.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

Click OK.

If you have an XP system, change the v4 above to v5 .
--
Maurice N
MVP Windows - Shell / User
-----

I get the same 0x80072ee2 timeout error message trying to access Windows
Update. I also get similar readings in my Windows.update.log file. I have
tried all your recommendations, but no help. Why else can I do to get this to
work for me?

"Maurice N ~ MVP" wrote:

> Andre wrote:
> > Maurice,
> >
> > Here are the results of windows.update.log
> >
> > 2004-08-26 20:31:14-0400 836 740 REPORT EVENT:
> > {AD9CB2EB-1A27-4977-BA13-E74BDC084C0A} 38 2004-08-26
> > 20:31:09-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0
> > 80072ee2 AutomaticUpdates Failure Software Synchronization Error:
> > Agent failed detecting with reason: 0x80072ee2
> >
> This error means "the request has timed out". You need to see what could be "holding things up" from your side.
> Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
> Do you have Norton Internet Security?
>
> Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)
>
> You may get to the windows update site, but yet a setting in IE could be the blocker.
> Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.
>
> 1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
> If this box is empty, add at least one language -- your usual national language.
> If you happen to have 2 or more, move English up on this list.
>
> 2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
> Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
> You may note, if the discussion bar is active, it would appear near the bottom of IE window.
>
> 3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)
>
> These are "some" of the items that I do have CHECKed (selected):
> Under HTTP 1.1 settings --
> Use HTTP 1.1 (ON / Selected)
> + Enable / check to use HTTP 1.1 with proxy servers **** <<----
>
> and under Security :
> Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )
>
> Use SSL 2.0 (ON / selected)
> Use SSL 3.0 (ON)
>
> 4. Internet Explorer > Tools > Internet Options > Connections Tab
> Click on LAN Settings > * Uncheck* the Automatically detect settings.
> Make sure _no other_ settings on this screen are enabled.
>
> 5. Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
> Look very closely at line that says: "Require server verification (https for all sites in this zone" to *clear* the selection.
> (e.g. You want that to be clear or un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --
>
> type
> http://www.download.windowsupdate.com (click Add)
>
> http://v4.windowsupdate.microsoft.com
>
> https://v4.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> http://download.windowsupdate.com
>
> Click OK.
>
> If you have an XP system, change the v4 above to v5 .
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>