Update says don't turn off computer but never finishes!

Last night when I shut down two notebook computers, they both said they would
install an update as they were shutting down. One went down fine, the other
is still up and telling me not to turn it off.

I need to use that computer. Any suggestions?

Incidentally, if there is anyone from Microsoft support monitoring this, I
would have liked to use the chat support, but you cannot get your product
code when the machine is in this state. A bit of a catch-22, don't you think?

Thanks
Matt

Both computers are running XP Professional

"m3sellers" wrote:

> Last night when I shut down two notebook computers, they both said they would
> install an update as they were shutting down. One went down fine, the other
> is still up and telling me not to turn it off.
>
> I need to use that computer. Any suggestions?
>
> Incidentally, if there is anyone from Microsoft support monitoring this, I
> would have liked to use the chat support, but you cannot get your product
> code when the machine is in this state. A bit of a catch-22, don't you think?
>
> Thanks
> Matt

Matt;
If it is still that way an hour later, or since last night as it seems by
your post, just turn the computer off.
Something is hung up.
When you power on and have the time, check and you may find the update is
installed.
Otherwise reinstall the update.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"m3sellers" <> wrote in message
news:F3BDA5DC-9AD0-4320-9B15-...
> Last night when I shut down two notebook computers, they both said they
> would
> install an update as they were shutting down. One went down fine, the
> other
> is still up and telling me not to turn it off.
>
> I need to use that computer. Any suggestions?
>
> Incidentally, if there is anyone from Microsoft support monitoring this, I
> would have liked to use the chat support, but you cannot get your product
> code when the machine is in this state. A bit of a catch-22, don't you
> think?
>
> Thanks
> Matt

JJ,

I did that last night and today... it seems the updates downlaoded but I am
getting an error that says "Updates were unable to be sucessfully installed."
each time I try to run them. Does anyone know of a way to delete the
updates and download them again?

HELP!?!

Mike

"Jupiter Jones [MVP]" wrote:

> Matt;
> If it is still that way an hour later, or since last night as it seems by
> your post, just turn the computer off.
> Something is hung up.
> When you power on and have the time, check and you may find the update is
> installed.
> Otherwise reinstall the update.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "m3sellers" <> wrote in message
> news:F3BDA5DC-9AD0-4320-9B15-...
> > Last night when I shut down two notebook computers, they both said they
> > would
> > install an update as they were shutting down. One went down fine, the
> > other
> > is still up and telling me not to turn it off.
> >
> > I need to use that computer. Any suggestions?
> >
> > Incidentally, if there is anyone from Microsoft support monitoring this, I
> > would have liked to use the chat support, but you cannot get your product
> > code when the machine is in this state. A bit of a catch-22, don't you
> > think?
> >
> > Thanks
> > Matt
>
>
>